SUPPORT KNOWLEDGE QUALIFY PETROCTM

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1 Petroc Direct also deliver apprenticeships and full diplomas/certificates in: Business & Administration Customer Service Health & Social Care Retail For apprenticeships please contact Petroc Direct also offers a selection of short courses in: Food Safety HACCP Health and Safety Personal License See SUPPORT KNOWLEDGE QUALIFY PETROCTM Courses for the hospitality and catering professions Courses for the hospitality and catering professions, and more NVQ Level 1 in Food Preparation and Cooking NVQ Level 2 Diploma in Food Production and Cooking NVQ Level 2 Diploma in Food and Beverage Service NVQ Level 2 Diploma in Front of House Reception PETROCTM Petroc Old Sticklepath Hill Barnstaple Devon EX31 2BQ Main Switchboard: Guidance Centre: guidancecentre@petroc.ac.uk NVQ Level 2 Diploma in Hospitality Services NVQ Level 2 Diploma in Housekeeping NVQ Level 2 Diploma in Professional Cookery Level 3 Diploma in Hospitality Supervision and Leadership NVQ Level 3 Diploma in Professional Cookery All details correct at the time of production. E&EO. Petroc reserves the right to make changes, including the addition, withdrawal or restriction of qualifications as may be deemed necessary

2 NVQ Level 1 in Food Preparation and Cooking Starting out on a career as a chef is both exciting and a little daunting. So let s get cooking! This City & Guilds programme is for you if you have recently joined the catering industry (such as a café, free house, bistro, fast food outlet or restaurant) and are really keen to pick up the basic principles of food preparation and cooking. The course will help you develop key skills in food preparation and cooking techniques, and improve your awareness of food safety principles. You ll also get an introduction to health & safety in the workplace. You ll be able to study in your workplace at times that suits you and your employer, building a portfolio to demonstrate your growing understanding and ability. On completion, you can move on onto the Food Production and Cooking Level 2 or Professional Cookery Level 2. Great for Businesses, Great for Careers There are many thriving hospitality and catering businesses throughout the South West. Practical skills and customer service flair really count, both to enable employees to progress in their careers, and to enable businesses to build capable, motivated workforces that will help them compete and grow months. At Petroc, we have created a wide range of smart, flexible courses targeted at anyone currently employed in the hospitality and catering sector, from new recruits to experienced managers. In different formats from half-day courses to programmes of a year or more, they give both employers and learners the flexibility to succeed in ways that suit everyone. If you are an employer, we invite you to share these opportunities with your employees. If you are working for a business, finding the right course for you could be the recipe for career success. Who can enrol? If you are aged 16+ and in employment 3

3 NVQ Level 2 Diploma in Food Production and Cooking Local authority catering and schools. Residential and care homes. The National Health Service (contractors and direct caterers). Licensed retail outlets. Whatever your food preparation role, this excellent City & Guilds course will help you develop your culinary talent, your organisational and communication skills and improve your overall understanding of food safety and legal obligations. You ll work through the course in ways that suit both you and your employer, building your portfolio to demonstrate your growing understanding and competency. The better you get, the more your employer gains from you as an employee months. The programme is also available as an Apprenticeship NVQ Level 2 Diploma in Food and Beverage Service The front-of-house role is a demanding one. You need to be on top of your game in a very busy environment, while delivering a great service experience to customers. This City & Guild Level 2 programme is ideal for anyone in front of house areas serving food and beverages. Through four mandatory units, you ll build a portfolio of work as you gain skills vital to your job, including: 1) Maintaining a safe, hygienic and secure working environment 2) How to work effectively within the hospitality team 3) Give customers a positive impression of yourself and the organisation 4) Ensuring food safety when serving, storing and holding food That s not all. Beyond these mandatory units, you can also choose to build up the credits you need to achieve the Diploma with other skills relevant to your job role. These could include: preparing and clearing service areas; serving alcoholic and soft drinks; cocktails; silver service; cellar maintenance and cleaning lines; dealing with payments and using specialist equipment. To increase your value as an employee further still, you could progress to a Level 3 Diploma in Hospitality Supervision and Leadership months. This course is also available as an apprenticeship

4 NVQ Level 2 Diploma in Hospitality Services In the hospitality and catering world, people often have to play multiple roles. Are you one of them? If your job means you work one day in the kitchen and next in the restaurant or on the bar, this course is for you. This City & Guilds programme is suitable for anyone who needs a basic but broad understanding in several hospitality departments. During your course, you will gain knowledge and understanding in three main units: Maintaining a safe, hygienic and secure working environment How to work effectively within the hospitality team Giving customers a positive impression of yourself and the organisation To add more credits to your portfolio of work, you can also choose other units that fit well with your role. These could include: learning how to take payments; serving alcoholic beverages; making beds; dealing with bookings; arrivals of guests; preparing accounts and departures; preparing and cooking meat, poultry, fish and vegetables and preparing starters and salads. This qualification will widen your skillset as an employee with several roles and could lead you towards a Level 3 Hospitality and Supervision qualification. NVQ Level 2 Diploma in Front of House Reception If you re working in front-of-house reception, you are the face of the business you work for and that means your customer service skills really count. This City & Guilds Level 2 course could be just the qualification you need to strengthen your front-of-house talents (which is valuable for you and your employer). The units you ll cover include: Maintaining a safe, hygienic and secure working environment How to work effectively within the hospitality team Giving customers a positive impression of yourself and the organisation You ll complete a portfolio that demonstrates your understanding and occupational competency and shows your employer what you can do. There s more. You ll also be able to choose more units to add extra credits towards your diploma. Just pick the ones that suit your role. They could include dealing with arrivals, preparing accounts and departures, reception services, dealing with bookings and reservations and handling payments. With this level 2 qualification under your belt, you could move to a Level 3 Diploma in Hospitality, Supervision and Leadership

5 NVQ Level 2 Diploma in Housekeeping. If you re working in a housekeeping role, you may think that cleaning and preparing rooms is what matters but customer service is important too, for you and for your employer. This City & Guilds course is ideal for anyone in a Housekeeping / Room attendant role. It combines the practical skills you need with those softer skills that make such a difference to your ability to do your job well. The mandatory units cover: Maintaining a safe, hygienic and secure working environment How to work effectively within the hospitality team Giving customers a positive impression of yourself and the organisation Cleaning and servicing a range of housekeeping areas To help you get credits towards your Diploma, you can also choose more units that you think are helpful to your role. These could include making beds, using different chemicals and equipment, cleaning windows and carrying out periodic deep cleaning. As you learn, you ll build up a portfolio to demonstrate your progress and show how your knowledge is improving. NVQ Level 2 Diploma in Professional Cookery Delivered one-to-one in the workplace. If you re currently working in a busy professional kitchen, you ll know that gaining skills and qualifications is the way to get ahead - and this excellent City & Guilds programme could be your recipe for success. As you learn in your workplace, the course will help you improve a range of your important skills: Develop your skills in food preparation and cooking Improve your organisational and communication skills Increase your understanding of food safety and legal obligations Improve your knowledge of food commodities. You ll develop a portfolio highlighting your improving skills and knowledge. You ll be able to study at times to suit you and your employer, while you stay focused on your specific job and as you study, you ll become a more valuable employee. To advance your culinary skills still further, you could progress to the Level 3 Professional Cookery course How Long?

6 Level 3 Diploma in Hospitality Supervision and Leadership. These days, supervisory and leadership roles in the hospitality industry demand high levels of knowledge and expertise, as well as considerable leadership ability. If you are in such a role, or you plan to be, this high quality course leads to a valuable qualification. As you progress and build up your portfolio of work, you ll study important topics including the make-up of the hospitality industry, communication, leading a team, supervision of customer service, stock control and the effective use of resources. What s more, by choosing optional units, you can learn even more. The wide range includes: Supervising a specific area, such as food service, functions and reception services; Contributing to the development of recipes and menus; Improving the customer relationship; monitoring and solving customer service problems; Contributing to the development of a wine list; and Lead and manage meetings. This course is also excellent for anyone supervising a kitchen as it covers food safety management systems. 12 to 18 months. Also available as an Apprenticeship in the workplace Costs to be advised on application. Funding may be available for students aged under 24, please contact us for further details. NVQ Level 3 Diploma in Professional Cookery. As you work your up through the ranks in professional kitchens, qualifications become more and more important to employers. If you are already working at a senior level in a busy kitchen preparing, cooking and serving food to a high standard, this NVQ Diploma boosts your value with an excellent professional cookery qualification. On this City & Guilds programme, you ll study at a pace to suit you and your employer, as you develop your culinary skills to higher standards and improve your knowledge of kitchen supervision and health and safety practices. The course will: Develop advanced skills in food preparation and cooking Improve understanding of food commodities and menu planning principles Improve organisational skills Increase understanding of food safety and legal obligations; As you learn and work towards the Diploma, you ll build up a personal portfolio which charts the development of your understanding levels of skill. Within 18 months. Also available as an Apprenticeship in the workplace Costs to be advised on application. Funding may be available for students aged under 24, please contact us for further details