Protecting Older Tasmanians from Abuse

Size: px
Start display at page:

Download "Protecting Older Tasmanians from Abuse"

Transcription

1 Disability and Community Services Protecting Older Tasmanians from Abuse Elder Abuse Prevention Action Plan Depar tment of Health and Human Ser vices

2 Contents Executive Summary 1 Introduction 2 Strategy Review 3 Review Recommendations 3 Elder Abuse Prevention Action Plan Future Directions 6 Prepared by Disability and Community Services For further information contact: Disability and Community Services Housing, Disability and Community Services Department of Health and Human Services GPO Box 125, Hobart, Tasmania 7001

3 Executive Summary Protecting Older Tasmanians from Abuse The Elder Abuse Prevention Action Plan (Action Plan) sets out the Government s continued commitment to preventing elder abuse in Tasmania. Older Tasmanians are a valuable asset to our State and contribute actively to our society in a variety of ways, such as working, caring and volunteering and we must all ensure that they are treated with the respect they have earned. However, some people as they grow older may become increasingly vulnerable to abuse. Older Tasmanians deserve dignity and to be able to feel healthy, secure and safe in their homes and communities. Tragically though, many older Tasmanians currently experience some form of abuse by families, carers and other people they rely on for support. In response to the issue of elder abuse, the Tasmanian Government, through the Department of Health and Human Services (DHHS), commenced the implementation of the Protecting Older Tasmanians from Abuse: Tasmania s Elder Abuse Prevention Strategy (the Strategy) in January The Strategy aims to prevent elder abuse in Tasmania and a number of initiatives were implemented in its first stage such as the establishment of an elder abuse helpline (the Helpline), service provider education and training and World Elder Abuse Awareness Day forums. The Strategy was reviewed in This review highlighted the significant outcomes achieved by the implementation of the Strategy s initiatives conducted in partnership with key community partner organisations such as Council on the Ageing (COTA) and Advocacy Tasmania Inc. These include increased elder abuse awareness in the Tasmanian community, key legislative reforms, improved capacity of people working with older Tasmanians to respond to suspected elder abuse and effective support to Tasmanians through the Helpline. This Action Plan continues with current initiatives such as the Helpline and staff training as we know they are working to protect older Tasmanians from abuse as well as new activities which are in line with international and national research on addressing elder abuse. This Government remains dedicated to its goal of preventing elder abuse in Tasmania so that older Tasmanians can live their lives with the dignity and respect they deserve. Protecting Older Tasmanians from Abuse: Elder Abuse Prevention Action Plan 1

4 1. Introduction Protecting Older Tasmanians from Abuse: Tasmania s Elder Abuse Prevention Strategy The Strategy is based on a set of core principles, strategic themes and associated activities. The key strategic themes are Awareness, Empowerment, Action and Support. Key Theme: Awareness A community awareness campaign was launched in 2012 and included television, print and online advertising. In evaluating the campaign, a follow up survey was conducted with Tasmanians. Key findings included a high level of respondents saying they would report suspected incidences of elder abuse, an improvement in community awareness of elder abuse issues and a 68 per cent recall of the campaign. Key Theme: Empowerment A dedicated website on elder abuse was established in Data collected by DHHS shows the website is well used with a high number of people accessing the Strategy s core documents. In 2012 the You re Worth It financial abuse peer education program was initiated through the Community Support Levy grant funding. Post session evaluations showed positive responses, with 89 per cent of participants stating the program increased their knowledge on financial abuse and 86 per cent stating they felt better able to protect themselves from financial abuse. In 2014 an additional 42 sessions were held with feedback consistent with previous sessions. Key Theme: Action The review of the Strategy, including the Helpline, showed an immediate uptake of the service with ongoing data showing continuing community usage. There have been a number of elder abuse cases reported through the Helpline since the Strategy began. There has also been an increase in calls to the Helpline when the television commercials are aired. Due to the success of the Helpline, funding was provided for the continuation of this service for an extra year. Key Theme: Support The Law Reform Working Group supported legislative reforms that were occurring at the time, to further support and protect vulnerable older Tasmanians. 2 Protecting Older Tasmanians from Abuse: Elder Abuse Prevention Action Plan

5 2. Strategy Review A review of the Strategy s activities and associated outcomes was conducted in The review used data collected through the Helpline, the community awareness campaign evaluation data, evaluation from stakeholder input and results from sector worker surveys. The review noted the following key findings: increased awareness of elder abuse in the community reforms of key legislation improved capacity of health and other professionals to respond to suspected cases of elder abuse the provision of support for members of the public through the Helpline. The review also noted challenges and gaps for the prevention of elder abuse and the need for ongoing initiatives to prevent elder abuse in Tasmania. The overall findings of the review support the continuation of future initiatives under the four key themes of the Strategy (refer Section 3). Service provider training was conducted in 2013 for those who work with older people on a daily basis. Feedback was universally positive with most participants rating the session in the per cent range for appropriate content and relevance to their role. Of note is the increase in the participants understanding of elder abuse and the ability to identify potential risks among the older people in their care. 3. Review Recommendations Key Theme 1: Awareness The review recommended that partnerships across government and community partner organisations be developed and existing partnerships enhanced for training on elder abuse issues as well as clear policies and procedures to identify and respond to elder abuse. The review of the campaign noted a perception amongst survey respondents of the community awareness campaign that youth do not respect older Tasmanians. Concerns were also identified about elder abuse in aged care facilities and the need for further education in the sector. The review also recommended that the Train the Trainer model should not be the main method of continuing to provide professional education to the sector as feedback by service provider training participants shows a low level of confidence. World Elder Abuse Awareness Day should be promoted each year. Key Theme 2: Empowerment The website should be promoted within the Tasmanian community with content being updated regularly. Content should also be developed for the website that supports the public and professionals to obtain information on capacity, duty of care and the role of the Office of the Public Guardian. The review also recommended COTA be supported to continue the financial abuse peer education campaign. Key Theme 3: Action The Helpline should continue to be made available to the Tasmanian community in recognition its central role in preventing and supporting victims of elder abuse. Key Theme 4: Support The ongoing review of Tasmanian legislation aimed at protecting the rights of older people, including working with the Office of the Public Guardian to promote a better understanding of its role among the Tasmanian community. Protecting Older Tasmanians from Abuse: Elder Abuse Prevention Action Plan 3

6 4. Elder Abuse Prevention Action Plan The Elder Abuse Prevention Action Plan (Action Plan) outlines the Strategy s activities for These activities build on current strategy initiatives and ensure a whole of government response in supporting older Tasmanians and preventing elder abuse in Tasmania. This Government continues to work in partnership with community partner organisations to respond to elder abuse in Tasmania. COTA and Advocacy Tasmania are funded to implement the activities under this Action Plan. Key Activities under the Action Plan 1. Develop Guiding Principles that Protect and Respect Older Tasmanians. 2. Building Regional Networks. 3. Training of the Community and Continue to Build Capacity Within the Community to Protect Older Tasmanians. 4. Tasmanian Elder Abuse Helpline and Elder Abuse Prevention Awareness Campaign. 5. Governance. Strategic Themes Key Activity Objective Action Empowerment Develop Guiding Principles that Protect and Respect Older Tasmanians To ensure the rights of older people to dignity and worth are protected. Explore in partnership with our community partner organisations the development of a framework of guiding principles that encourage inclusive, age friendly communities. Develop communication materials for local communities which promote the social engagement and participation of older people in their communities. Action Building Regional Networks To pool resources and information to inform policies and practices on issues relating to elder abuse. To raise awareness on elder abuse through statewide partnerships and networks. The Government will continue to build a statewide network of agencies and community partners who work with older Tasmanians. 4 Protecting Older Tasmanians from Abuse: Elder Abuse Prevention Action Plan

7 Strategic Themes Key Activity Objective Action Action Training of the Community and Continue to Build Capacity Within the Community to Protect Older Tasmanians To continue building the capacity of people engaging with older Tasmanians to identify and address elder abuse amongst their clients. Ensure relevance of training through ongoing review of current training session presentations including materials. Provision of a three year elder abuse training strategy for the Tasmanian Community through the ongoing development, utilisation and review of training tools, programs and community awareness materials. Ensure information, resources and guidelines have currency. Awareness and Support Tasmanian Elder Abuse Helpline and Elder Abuse Prevention Awareness Campaign To provide a Helpline to the Tasmanian community that provides information and advice on elder abuse. To continue to increase community awareness on elder abuse and the value of older people to a wide range of audiences within the Tasmanian community. Continuation of the Tasmanian Elder Abuse Helpline and dedicated advocacy support. Continuation of the Elder Abuse Prevention Awareness Campaign. Coordinate and deliver statewide and regional events/ forums on elder abuse and continue elder abuse promotion on World Elder Abuse Awareness Day (15 June 2015). Action Governance Ensure good governance of the implementation of the Action Plan. DHHS will work with other Government Agencies and community partner organisations to continue a whole of government and community approach in promoting the rights and respect of older Tasmanians. Protecting Older Tasmanians from Abuse: Elder Abuse Prevention Action Plan 5

8 5. Future Directions Although the Helpline statistics are telling us that the Tasmanian public is utilising the Helpline to access information on elder abuse, we know that the problem is still occurring in our communities, and as such the Government is committed to doing all that it can to prevent elder abuse. A Whole of Government Response Tasmania has the oldest population of all States and Territories and instances of elder abuse are likely to increase as a result. Therefore, a whole of government response is needed to protect older Tasmanians from possible abuse. The Department of Premier and Cabinet (DPAC) provides whole-of-government strategic advice on issues relating to older people. Its Inclusive Ageing: Tasmania Strategy forms part of the overarching response of the Tasmanian Government to support a more socially inclusive society in the context of our ageing population. COTA is funded to contribute to the implementation of the projects under the Inclusive Ageing: Tasmania Strategy. Preventing Elder Abuse The prevention of elder abuse should be a primary aim of jurisdictions, especially given the increasingly ageing populations worldwide. However, the lack of clear definitions as well as minimal research on elder abuse hinders cohesive approaches to addressing and preventing elder abuse. 1 Elder abuse is a complex issue as it involves different people both as perpetrators and victims as well as its different forms such as emotional, financial, sexual, verbal and physical abuse. Because of this, there is a lack of consistent response to elder abuse worldwide. However, research shows that national and international jurisdictions are currently addressing elder abuse through similar multi-faceted approaches such as sector training, awareness and education campaigns, helplines and legislation/legal support for older people. As well, although there is no specific United Nations Convention on the rights of older people as a specific group, many jurisdictions such as ours are considering guiding principles to protect their older populations. In line with activities in other national and international jurisdictions, the activities under this Action Plan ensure the Tasmanian Government is continuing its commitment to prevent elder abuse in Tasmania. 1 Ellison, S, Schetzer, L, Mullins, Perry, J & Wong, K 2004, The legal needs of older people in NSW, Law and Justice Foundation of NSW, Sydney 6 Protecting Older Tasmanians from Abuse: Elder Abuse Prevention Action Plan

9

A Guide to Establishing Elder Abuse Collaboratives in NSW

A Guide to Establishing Elder Abuse Collaboratives in NSW A Guide to Establishing Elder Abuse Collaboratives in NSW Collaborating to prevent the abuse of older people who live in the community Prepared by: the NSW Elder Abuse Helpline & Resource Unit (EAHRU)

More information

Protecting Older Tasmanians from Abuse

Protecting Older Tasmanians from Abuse Protecting Older Tasmanians from Abuse Copyright: Tasmanian Department of Health and Human Services 2010 Copies of this publication can be obtained from the Tasmanian Department of Health and Human Services.

More information

National Care Standards Review Overarching Principles Consultation Report

National Care Standards Review Overarching Principles Consultation Report National Care Standards Review Overarching Principles Consultation Report February 2016 Background The National Care Standards are a set of standards for care services in Scotland. They help everyone understand

More information

Quality Assessment Framework Core Service Objectives

Quality Assessment Framework Core Service Objectives Quality Assessment Framework Core Service Objectives NIHE Supporting People Contents C1.1 Assessment and Support Planning...3 C1.2 Security, Health and Safety..11 C1.3 Safeguarding and Protection from

More information

Guidelines for State Agency Management of Volunteer Activity

Guidelines for State Agency Management of Volunteer Activity Guidelines for State Agency Management of Volunteer Activity June 2008 Department of Premier and Cabinet Contents Introduction... 3 Scope and Definitions... 4 Relationship between Agencies and Volunteers...

More information

A Charter for Older People in Plymouth: Making a commitment to older people when they need care or support

A Charter for Older People in Plymouth: Making a commitment to older people when they need care or support Case Study 81 A Charter for Older People in Plymouth: Making a commitment to older people when they need care or support This case study looks at the work undertaken by Plymouth City Council s Adult Social

More information

Position Description

Position Description Seniors Rights Victoria Position Description Title: Classification: Salary Sacrificing: Employment: Hours of Work: Reports to: COMMUNITY LAWYER As per Social, Home Care and Disability Services Industry

More information

Innovative computer based professional learning for teachers. Supporting the inclusion of students with autism spectrum disorders

Innovative computer based professional learning for teachers. Supporting the inclusion of students with autism spectrum disorders Innovative computer based professional learning for teachers Supporting the inclusion of students with autism spectrum disorders National Education Reform and Disability Education Disability Professional

More information

SERVICE SPECIFICATION

SERVICE SPECIFICATION SERVICE SPECIFICATION Provision of a Service for Young Carers Wokingham Borough Council OFFICIAL - SENSITIVE Page 1 1. Introduction This is the service specification for the provision of a Young Carers

More information

GUIDELINES and APPLICATION FORM TIER 2 (grants over $2 000)

GUIDELINES and APPLICATION FORM TIER 2 (grants over $2 000) COMMUNITY CAPACITY BUILDING GRANTS PROGRAM 2010-11 1 GUIDELINES and APPLICATION FORM TIER 2 (grants over 2 000) Aim The aim of the Community Capacity Building Grants Program is to improve Tasmanians participation

More information

National Standards for Disability Services. DSS 1504.02.15 Version 0.1. December 2013

National Standards for Disability Services. DSS 1504.02.15 Version 0.1. December 2013 National Standards for Disability Services DSS 1504.02.15 Version 0.1. December 2013 National Standards for Disability Services Copyright statement All material is provided under a Creative Commons Attribution-NonCommercial-

More information

Tasmanian Adult Literacy Action Plan

Tasmanian Adult Literacy Action Plan Tasmanian Adult Literacy Action Plan Department of Education 1. Message from the David Bartlett MP Premier and Minister for Education and Skills All Tasmanians deserve an equal chance at making a good

More information

Multicultural Council of Tasmania GUIDE FOR MANAGEMENT COMMITTEE MEMBERS

Multicultural Council of Tasmania GUIDE FOR MANAGEMENT COMMITTEE MEMBERS Multicultural Council of Tasmania CONTENTS GUIDE FOR MANAGEMENT COMMITTEE MEMBERS (February 2013) 1. INTRODUCTION 2 2. OUR ORGANISATION 2 2.1 Purpose and aims of MCOT 2.2 Organisational status and funding

More information

GRANGE TECHNOLOGY COLLEGE ANTI-BULLYING POLICY

GRANGE TECHNOLOGY COLLEGE ANTI-BULLYING POLICY GRANGE TECHNOLOGY COLLEGE ANTI-BULLYING POLICY Approved: 4 September 2014 Review Date: Page 1 of 7 GRANGE TECHNOLOGY COLLEGE ANTI-BULLYING POLICY Introduction Schools have a duty of care for pupils and

More information

Helping consumers to manage their money

Helping consumers to manage their money Report by the Comptroller and Auditor General Money Advice Service Helping consumers to manage their money HC 879 SESSION 2013-14 5 DECEMBER 2013 4 Key facts Helping consumers to manage their money Key

More information

Digital Inclusion Programme Started. BL2a

Digital Inclusion Programme Started. BL2a PROJECT BRIEF Project Name Digital Inclusion Programme Status: Started Release 18.05.2011 Reference Number: BL2a Purpose This document provides a firm foundation for a project and defines all major aspects

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection SSCN Social Care Housing Support Service Suite 3, Floor 2 ELS House 555 Gorgie Road Edinburgh Inspection completed on 03 May 2016 Service provided by: Support

More information

STRATEGIC PLAN 2016-2018

STRATEGIC PLAN 2016-2018 STRATEGIC PLAN 2016-2018 INTRODUCTION FROM MANAGING DIRECTOR The importance of a strategic approach to improving young men s health remains strong and relevant as ever. I am pleased to introduce this three

More information

The National Health Plan for Young Australians An action plan to protect and promote the health of children and young people

The National Health Plan for Young Australians An action plan to protect and promote the health of children and young people The National Health Plan for Young Australians An action plan to protect and promote the health of children and young people Copyright 1997 ISBN 0 642 27200 X This work is copyright. It may be reproduced

More information

1.4. Ensuring people and communities know and understand these issues can help build trust and confidence in the Council and improve our reputation.

1.4. Ensuring people and communities know and understand these issues can help build trust and confidence in the Council and improve our reputation. Draft Communications Strategy -2018 1. Introduction and context 1.1. In the challenging and changing environment of local government, it s really important that regular, reliable and accurate information

More information

Model Safeguarding Policy and Procedure for Smaller Voluntary and Community Groups

Model Safeguarding Policy and Procedure for Smaller Voluntary and Community Groups Introduction Model Safeguarding Policy and Procedure for Smaller Voluntary and Community Groups This NAME OF ORGANISATION policy follows guidelines set out in Bath & North East Somerset (B&NES) Safeguarding

More information

Oran Home Care Support Service Care at Home Birkbrae Blebo Craigs Cupar KY15 5UG

Oran Home Care Support Service Care at Home Birkbrae Blebo Craigs Cupar KY15 5UG Oran Home Care Support Service Care at Home Birkbrae Blebo Craigs Cupar KY15 5UG Inspected by: Patsy McDermott Type of inspection: Announced Inspection completed on: 15 July 2013 Contents Page No Summary

More information

Human Services Quality Framework. Measuring quality, improving services. Version 3.0

Human Services Quality Framework. Measuring quality, improving services. Version 3.0 Human Services Quality Framework Measuring quality, improving services Version 3.0 Table of Contents Introduction... 3 Human Services Quality Standards... 4 Resources and tools... 6 Demonstrating compliance

More information

Proposed overarching principles for National Standards for Out of Home Care

Proposed overarching principles for National Standards for Out of Home Care Working document Development of National Standards for out of home care Over the last ten years, all Australian governments in strong partnership with the non-government sector have increasingly recognised

More information

National Standards for Safer Better Healthcare

National Standards for Safer Better Healthcare National Standards for Safer Better Healthcare June 2012 About the Health Information and Quality Authority The (HIQA) is the independent Authority established to drive continuous improvement in Ireland

More information

Environment Sustainability and Highways

Environment Sustainability and Highways Job Title: Marketing Intelligence Officer Job Grade: Band 4 Directorate: Environment Sustainability and Highways Job Reference Number: P01851 The Role The Marketing Intelligence Officer will: Devise intelligence

More information

HEALTH AND SOCIAL CARE

HEALTH AND SOCIAL CARE 2016 Suite Cambridge TECHNICALS LEVEL 3 HEALTH AND SOCIAL CARE Unit 2 Equality, diversity and rights in health and social care D/507/4366 Guided learning hours: 60 Version 2 Revised content March 2016

More information

Children s participation: Mekong Youth Forum and COMMIT

Children s participation: Mekong Youth Forum and COMMIT Children s participation: Mekong Youth Forum and COMMIT Briefing paper Introduction Human trafficking is one of the most serious problems affecting children and young people in the Greater Mekong Sub-region

More information

Position Paper. Minimum ATOD Qualifications and Skills for The Alcohol, Tobacco & other Drugs Sector

Position Paper. Minimum ATOD Qualifications and Skills for The Alcohol, Tobacco & other Drugs Sector Position Paper Minimum ATOD Qualifications and Skills for The Alcohol, Tobacco & other Drugs Sector September 2013 Alcohol, Tobacco and other Drugs Council Tas Inc. (ATDC) Phone: 03 6231 5002 Fax: 03 6231

More information

An outline of National Standards for Out of home Care

An outline of National Standards for Out of home Care Department of Families, Housing, Community Services and Indigenous Affairs together with the National Framework Implementation Working Group An outline of National Standards for Out of home Care A Priority

More information

Gender Based Violence

Gender Based Violence Gender Based Violence Background and problem statement Background Gender-based violence (GBV) is violence that is directed against a person on the basis of gender (European Institute for Gender Equality,

More information

ACAT CHAT Newsletter. Welcome to the ACAT CHAT Vol. 41, October 2014

ACAT CHAT Newsletter. Welcome to the ACAT CHAT Vol. 41, October 2014 ACAT CHAT Newsletter Welcome to the ACAT CHAT Vol. 41, October 2014 In this issue Update on My Aged Care Page 3 What is the process to update information for My Aged Care service finders Page 3 My Aged

More information

National Disability Insurance Scheme Carer Capacity Building Project

National Disability Insurance Scheme Carer Capacity Building Project Carers Australia National Disability Insurance Scheme Carer Capacity Building Project Survey Findings November 2015 1 For information contact: Ara Cresswell CEO of Carers Australia T:02 6122 9900 F:02

More information

Multicultural Language Services Guidelines FOR TASMANIAN GOVERNMENT AGENCIES

Multicultural Language Services Guidelines FOR TASMANIAN GOVERNMENT AGENCIES Multicultural Language Services Guidelines FOR TASMANIAN GOVERNMENT AGENCIES March 2016 Department of Premier and Cabinet CONTENTS Foreword Application Introduction Tasmanian SECTION 1 Establishing Agency

More information

Preparation of a new EU Disability Strategy 2010-2020 Summary of the main outcomes of the public consultation

Preparation of a new EU Disability Strategy 2010-2020 Summary of the main outcomes of the public consultation Preparation of a new EU Disability Strategy 2010-2020 Summary of the main outcomes of the public consultation European Commission 2 Table of Contents 1. Background of the public consultation...5 2. Questionnaire...5

More information

Social Return on Investment

Social Return on Investment Social Return on Investment Valuing what you do Guidance on understanding and completing the Social Return on Investment toolkit for your organisation 60838 SROI v2.indd 1 07/03/2013 16:50 60838 SROI v2.indd

More information

Equality, Diversity & Human Rights Strategy

Equality, Diversity & Human Rights Strategy Equality, Diversity & Human Rights Strategy 2015-2019 This document sets out the Surrey Police Equality, Diversity and Human Rights (EDHR) strategy. It will explain our legal duties, vision and priorities

More information

1. An overview of local authority communications p3. 2. New National Reputation Project p3. 3. Key aims of the Corporate Communications Strategy p4

1. An overview of local authority communications p3. 2. New National Reputation Project p3. 3. Key aims of the Corporate Communications Strategy p4 Corporate Communications Strategy 2010-2015 Contents 1. An overview of local authority communications p3 2. New National Reputation Project p3 3. Key aims of the Corporate Communications Strategy p4 4.

More information

F36D 04 (LMC B1) Lead and manage provision of care services that respects, protects and

F36D 04 (LMC B1) Lead and manage provision of care services that respects, protects and Elements of competence LMC B1.1 LMC B1.2 LMC B1.3 Lead and manage provision that complies with legislation, registration, regulation and inspection requirements Lead and manage provision that promotes

More information

P I L C H Elder abuse from a human rights perspective

P I L C H Elder abuse from a human rights perspective P I L C H Elder abuse from a human rights perspective Lauren Adamson Manager/Principal Solicitor Seniors Rights Legal Clinic Public Interest Law Clearing House Lauren.Adamson@pilch.org.au (03) 8636 4417

More information

Submission. September 2014

Submission. September 2014 Victims of Crime (Compensation) Amendment Bill 2014 Submission September 2014 Contact: Julian Roffe Chief Executive Victim Support Service T: 1800VICTIM E: julianr@victimsa.org PO Box 6610 Halifax Street

More information

Working with volunteers The importance of communication for group cohesion and resilience. B. Juen University of Innsbruck Austrian Red Cross

Working with volunteers The importance of communication for group cohesion and resilience. B. Juen University of Innsbruck Austrian Red Cross Working with volunteers The importance of communication for group cohesion and resilience B. Juen University of Innsbruck Austrian Red Cross Communication Sender-receiver model: oneway process Communication:

More information

Collaborative development of evaluation capacity and tools for natural resource management

Collaborative development of evaluation capacity and tools for natural resource management Collaborative development of evaluation capacity and tools for natural resource management Helen Watts (Adaptive Environmental Management, formerly NSW Department of Environment and Climate Change) Sandra

More information

Table of Contents. Foreword 3. Introduction 5. What s the strategy? 7. The vision 7. The strategy 7. The goals 7. The priorities 8

Table of Contents. Foreword 3. Introduction 5. What s the strategy? 7. The vision 7. The strategy 7. The goals 7. The priorities 8 Table of Contents Message from Minister Sorenson 2 Foreword 3 National Strategy for Financial Literacy Count me in, Canada 5 Introduction 5 What s the strategy? 7 The vision 7 The strategy 7 The goals

More information

Home and Community Care Aboriginal and Torres Strait Islander Service Development Plan 2009 12

Home and Community Care Aboriginal and Torres Strait Islander Service Development Plan 2009 12 Home and Community Care Aboriginal and Torres Strait Islander Service Development Plan 2009 12 Contents Setting the scene...3 Aims...3 Key issues from statewide consultation...4 Priority areas, outcomes

More information

SAFEGUARDING CHILDREN AND CHILD PROTECTION POLICY

SAFEGUARDING CHILDREN AND CHILD PROTECTION POLICY SAFEGUARDING CHILDREN AND CHILD PROTECTION POLICY Our setting will work with children, parents and the community to ensure the rights and safety of children and to give them the very best start in life.

More information

Social Enterprise Alliance For Midlothian. Action Plan

Social Enterprise Alliance For Midlothian. Action Plan Social Enterprise Alliance For Midlothian Action Plan 2014-2015 SEAM s Vision: To support and promote the development of in Midlothian. I About SEAM The Social Enterprise Alliance for Midlothian is Midlothian

More information

Services for Children and Young People with Special Educational Needs and Disabilities. Lancashire s Local Offer. Lancashire s Health Services

Services for Children and Young People with Special Educational Needs and Disabilities. Lancashire s Local Offer. Lancashire s Health Services Services for Children and Young People with Special Educational Needs and Disabilities Lancashire s Local Offer Lancashire s Health Services 1. Name of the service and what the service provides Lancashire

More information

National Seniors welcomes the opportunity to make a submission to the Inquiry into Elder Abuse in New South Wales (NSW).

National Seniors welcomes the opportunity to make a submission to the Inquiry into Elder Abuse in New South Wales (NSW). 16 November 2015 The Director General Purpose Standing Committee No. 2 Parliament House Macquarie St Sydney NSW 2000 Dear Ms Foley Inquiry into elder abuse in New South Wales National Seniors welcomes

More information

Welfare reform- overview of debt, money and advice services. Bob Cronk Head of neighbourhood services

Welfare reform- overview of debt, money and advice services. Bob Cronk Head of neighbourhood services Welfare reform- overview of debt, money and advice services Bob Cronk Head of neighbourhood services Background - Policy context In 2009 at the height of the credit crunch and beginning of the recession,

More information

Seniors BUSINESS PLAN 2015 18 ACCOUNTABILITY STATEMENT THE MINISTRY LINK TO GOVERNMENT OF ALBERTA STRATEGIC DIRECTION STRATEGIC CONTEXT

Seniors BUSINESS PLAN 2015 18 ACCOUNTABILITY STATEMENT THE MINISTRY LINK TO GOVERNMENT OF ALBERTA STRATEGIC DIRECTION STRATEGIC CONTEXT Seniors BUSINESS PLAN 2015 18 ACCOUNTABILITY STATEMENT This business plan was prepared under my direction, taking into consideration the government s policy decisions as of October 15, 2015. original signed

More information

Our New Service Model IFA Conference - Melbourne

Our New Service Model IFA Conference - Melbourne Our New Service Model IFA Conference - Melbourne About UnitingCare Ageing Single largest provider in NSW and ACT 5,802 operational residential aged care places in 77 facilities. 2,405 independent living

More information

The post holder will be guided by general polices and regulations, but will need to establish the way in which these should be interpreted.

The post holder will be guided by general polices and regulations, but will need to establish the way in which these should be interpreted. JOB DESCRIPTION Job Title: Membership and Events Manager Band: 7 Hours: 37.5 Location: Elms, Tatchbury Mount Accountable to: Head of Strategic Relationship Management 1. MAIN PURPOSE OF JOB The post holder

More information

NAPCAN s strategy is to bring about the changes necessary in individual and community behaviour to stop child abuse and neglect before it starts by:

NAPCAN s strategy is to bring about the changes necessary in individual and community behaviour to stop child abuse and neglect before it starts by: The Director Cyber Safety Policy and Programs Department of Communications GPO Box 2154 CANBERRA ACT 2601 Dear Director, Re: Discussion Paper on Enhancing Online Safety for Children NAPCAN (National Association

More information

IBA Business and Human Rights Guidance for Bar Associations. Adopted by the IBA Council on 8 October 2015

IBA Business and Human Rights Guidance for Bar Associations. Adopted by the IBA Council on 8 October 2015 IBA Business and Human Rights Guidance for Bar Associations Adopted by the IBA Council on 8 October 2015 With Commentaries 2015 IBA Business and Human Rights Guidance for Bar Associations With Commentaries

More information

Workshop materials Completed templates and forms

Workshop materials Completed templates and forms Workshop materials Completed templates and forms Contents The forms and templates attached are examples of how a nurse or midwife may record how they meet the requirements of revalidation. Mandatory forms

More information

Health, Social Care and Housing Committee

Health, Social Care and Housing Committee Health, Social Care and Housing Committee 10.00am, Tuesday 11 November 2014 Speak Up for Safety on Public Transport Item number Report number Executive/routine Wards Executive All Executive summary The

More information

Integrated Care Value Case

Integrated Care Value Case Integrated Care Value Case Cumbria, England November 2013 This Value Case has been commissioned by the Local Government Association with support from the national partners on the integrated care and support

More information

YOUR SERVICES YOUR SAY

YOUR SERVICES YOUR SAY YOUR SERVICES YOUR SAY LGBT PEOPLE S EXPERIENCES OF PUBLIC SERVICES IN SCOTLAND PUBLIC SECTOR CONSULTATION REPORT AND RECOMMENDATIONS FOREWORD In 2014 for the first time in Scotland, we published a detailed

More information

Social Care Jargon Buster. 52 of the most commonly used social care words and phrases and what they mean

Social Care Jargon Buster. 52 of the most commonly used social care words and phrases and what they mean Social Care Jargon Buster 52 of the most commonly used social care words and phrases and what they mean 1) Abuse Harm that is caused by anyone who has power over another person, which may include family

More information

Communications Strategy 2015-16

Communications Strategy 2015-16 Communications Strategy 2015-16 Communication leads to community, that is, to understanding, intimacy and mutual valuing [Rollo May, 1909-1994, American Psychologist] Introduction The WWM CRC is a provider

More information

Guide to involving Young People as Volunteers

Guide to involving Young People as Volunteers Here are some general tips and advice aimed at supporting young people and reducing barriers when involving younger volunteers. Rethinking young people involved in volunteering Young people can use their

More information

The Robert Darbishire Practice JOB DESCRIPTION. Nursing Team Leader

The Robert Darbishire Practice JOB DESCRIPTION. Nursing Team Leader The Robert Darbishire Practice JOB DESCRIPTION Nursing Team Leader JOB SUMMARY To provide a practice nursing service to patients, including in chronic disease management and other specialist areas. To

More information

Manage our corporate governance practices effectively and efficiently ensuring Country Care service and supports are person centred

Manage our corporate governance practices effectively and efficiently ensuring Country Care service and supports are person centred Introduction Country Care s Customer Service Charter represents our vision and values and sets out what our service users can expect from Country Care when they select us to provide their service. Country

More information

Elder abuse prevention and response guidelines for action 2012 14

Elder abuse prevention and response guidelines for action 2012 14 Health priorities framework 2012 22 Elder abuse prevention and response guidelines for action 2012 14 Supporting senior Victorians 4 Clinical review of area mental health services 1997-2004 Elder abuse

More information

Care Programme Approach (CPA)

Care Programme Approach (CPA) Care Programme Approach (CPA) The Care Programme Approach (CPA) is the system that is used to organise many people s care from 'secondary mental health services'. This factsheet explains what you should

More information

Employee Engagement Survey 2015. Nova Scotia Government-wide Report

Employee Engagement Survey 2015. Nova Scotia Government-wide Report Employee Engagement Survey 2015 Nova Scotia Government-wide Report Employee Engagement Survey 2015 This summary report provides information on the state of employee engagement in the Nova Scotia public

More information

Scotland s National Action Plan to tackle Child Sexual Exploitation

Scotland s National Action Plan to tackle Child Sexual Exploitation Scotland s National Action Plan to tackle Child Sexual Exploitation Ministerial Foreword Aileen Campbell The safety and wellbeing of all children and young people is a key priority for the Scottish Government.

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Stirling Home Care Service Support Service Wallace House 17-21 Maxwell Place Stirling Inspection completed on 13 May 2016 Service provided by: Sue Ryder Service

More information

CORPORATE SOCIAL RESPONSIBILITY PROGRAM

CORPORATE SOCIAL RESPONSIBILITY PROGRAM CORPORATE SOCIAL RESPONSIBILITY PROGRAM Our world is changing. People are coming together like never before with a shared passion for local and global change. People are more aware, more connected and

More information

Mentor For Children, Young People and Parents who have been the victims of Domestic Abuse

Mentor For Children, Young People and Parents who have been the victims of Domestic Abuse Title: Mentor For Children, Young People and Parents who have been the victims of Domestic Abuse Location: Waves project, 52 St Marys Street, Weymouth, Dorset, DT4 8BJ Reward band: Project Worker II DN

More information

Queensland DISABILITY SERVICES ACT 1992

Queensland DISABILITY SERVICES ACT 1992 Queensland DISABILITY SERVICES ACT 1992 Act No. 24 of 1992 Queensland DISABILITY SERVICES ACT 1992 Section TABLE OF PROVISIONS PART 1 PRELIMINARY Page 1 Short title.....................................................

More information

Fundamentals Explained

Fundamentals Explained Fundamentals Explained Purpose, values and method of Scouting Item Code FS140099 July 13 Edition no 2 (103297) 0845 300 1818 Fundamentals Explained This document contains detailed information on Fundamentals

More information

Consultation and Engagement Strategy

Consultation and Engagement Strategy Consultation and Engagement Strategy Contents: 1. Introduction 2 2. Purpose 3 3. Aims and Objectives 4 4. Key principles 5 5. Delivery of the Strategy 6 6. Action Plan 2011-12 7 Appendix 1 Understanding

More information

Creating Safe Communities for Older Adults:

Creating Safe Communities for Older Adults: Creating Safe Communities for Older Adults: A Five Year Strategy for the Northwest Territories 2015-2020 DRAFT Strategic priorities and actions to prevent, reduce, and eradicate abuse of older adults throughout

More information

Section 5 - Developing Parent Participation

Section 5 - Developing Parent Participation Section 5 - Developing Parent Participation d) Training Subject: How to Improve Skills and Knowledge through Training Who this is for: Particularly relevant to members of parent forums What this section

More information

FROM THE CHAIRPERSON AND THE DIRECTOR LEGAL AID COMMISSION OF TASMANIA

FROM THE CHAIRPERSON AND THE DIRECTOR LEGAL AID COMMISSION OF TASMANIA FROM THE CHAIRPERSON AND THE DIRECTOR LEGAL AID COMMISSION OF TASMANIA CORPORATE PLAN 2015 From the Chairperson and the Director We can achieve this vision by: Ensuring that the right people can access

More information

Nutrition education for adolescents: Principals' views

Nutrition education for adolescents: Principals' views Asia Pac J Clin Nutr 2011;20 (1):87-94 87 Short Communication Nutrition education for adolescents: Principals' views Wai Ling Theresa Lai-Yeung PhD Department of Health and Physical Education, Hong Kong

More information

Community Services Quarterly Report to Partner Agencies

Community Services Quarterly Report to Partner Agencies Community Services Quarterly Report to Partner Agencies March 2014 Operational Performance Family and Community Services Introduction This is the second quarterly report to Partner Agencies for the 2013/14

More information

Tasmanian Department of Health and Human Services

Tasmanian Department of Health and Human Services Tasmanian Department of Health and Human Services Agency Health Professional Reference Group Allied Health Professional Workforce Planning Group Allied Health Professional Workforce Planning Project Health

More information

Why is volunteer screening and risk management still important?

Why is volunteer screening and risk management still important? Quick Guide JANUARY 2009 While every effort has been made to obtain the most current and accurate information about background checks (police checks and working with children checks) in Australian states

More information

ENOC Position statement on Children on the move. Children on the Move: Children First

ENOC Position statement on Children on the move. Children on the Move: Children First ENOC Position statement on Children on the move Children on the Move: Children First Adopted at the 17 th ENOC Annual General Assembly held on 27 September 2013 in Brussels 1 We, European Independent Children

More information

Bullying/Harassment Policy

Bullying/Harassment Policy STATEMENT OF POLICY Bullying/harassment are forms of abuse. Bullying/Harassment Policy Bullying/harassment breaks down the positive and protective environment we seek to develop, and, at its worst, is

More information

City with a Voice STRATEGIC COMMUNICATION PLAN

City with a Voice STRATEGIC COMMUNICATION PLAN STRATEGIC COMMUNICATION PLAN Our City s Vision, Mission, Values Vision A growing, world-class community bringing talent, technology and a great northern lifestyle together. Mission We provide excellent

More information

Please see the full job description at the end of this document for full details on the Qualifications and Experience required for this role.

Please see the full job description at the end of this document for full details on the Qualifications and Experience required for this role. Title of Post Research Manager Location Christchurch Square, Dublin 8. Employment Type Fulltime (37 hrs) and Permanent Salary 50,209-65,505 Contact Person Helena Nolan 01 4530355 To apply, email application

More information

NHS Staff Management and Health Service Quality

NHS Staff Management and Health Service Quality NHS Staff Management and Health Service Quality Michael West 1 and Jeremy Dawson 2 1 Lancaster University Management School and The Work Foundation 2 Aston Business School Foreword This report draws on

More information

Executive Summary Strategic Plan: 2010-2015

Executive Summary Strategic Plan: 2010-2015 Executive Summary Strategic Plan: 2010-2015 Executive Summary Since its inception more than 165 years ago, the University of Tennessee Alumni Association has been known for outstanding service to what

More information

Money Advice Service Achieving consistent and high quality Debt Advice. Consultation - Community Housing Cymru Response

Money Advice Service Achieving consistent and high quality Debt Advice. Consultation - Community Housing Cymru Response Money Advice Service Achieving consistent and high quality Debt Advice Consultation - Community Housing Cymru Response 1. About Us Community Housing Cymru (CHC) is the representative body for housing associations

More information

SUPPORT KNOWLEDGE QUALIFY PETROCTM

SUPPORT KNOWLEDGE QUALIFY PETROCTM SUPPORT KNOWLEDGE QUALIFY PETROCTM DISTANCE LEARNING Courses for the caring professions, and more Distance learning courses for caring careers Certificate in Mental Health Awareness...... 3 Certificate

More information

Domain 2 -Values and Ethics: Apply social work ethical principles and values to guide professional practice.

Domain 2 -Values and Ethics: Apply social work ethical principles and values to guide professional practice. Case study 'Joanne', evidence 5: Action plan Domain 1, Professionalism Social workers are members of an internationally recognised profession, a title protected in UK law. Social workers demonstrate professional

More information

Parents views: A survey about speech and language therapy

Parents views: A survey about speech and language therapy Parents views: A survey about speech and language therapy 1 Executive summary NDCS carried out a survey to find out what parents think about the speech and language therapy services that their children

More information

School Focused Youth Service Supporting the engagement and re-engagement of at risk young people in learning. Guidelines 2013 2015

School Focused Youth Service Supporting the engagement and re-engagement of at risk young people in learning. Guidelines 2013 2015 School Focused Youth Service Supporting the engagement and re-engagement of at risk young people in learning Guidelines 2013 2015 Published by the Communications Division for Student Inclusion and Engagement

More information

Submission. Transport and Industrial Relations Select Committee. Minimum Wage (Contractor Remuneration) Amendment Bill

Submission. Transport and Industrial Relations Select Committee. Minimum Wage (Contractor Remuneration) Amendment Bill 14 October 2015 Submission to the Transport and Industrial Relations Select Committee on the Minimum Wage (Contractor Remuneration) Amendment Bill In determining fair pay, both the needs and the contribution

More information

1 PLANNING FOR THE COMMUNITY

1 PLANNING FOR THE COMMUNITY 1 PLANNING FOR THE COMMUNITY COUNCIL S FIRST INTEGRATED STRATEGIC SERVICE PLAN The Leichhardt 10-year Community and Cultural Strategic Service Plan (the Plan) is the first of Leichhardt Council s integrated

More information

Cabinet Member for Adult Social Care and Health ASCH04 (14/15)

Cabinet Member for Adult Social Care and Health ASCH04 (14/15) Cabinet Member for Adult Social Care and Health ASCH04 (14/15) Commissioning of Telecare as part of wider Assistive Technology Services for West Sussex July 2014 Report by Director of Public Health and

More information

Program Overview Aged Care Services Providers. Aged Care Services Sector New Directions Program

Program Overview Aged Care Services Providers. Aged Care Services Sector New Directions Program Program Overview Aged Care Services Providers Aged Care Services Sector New Directions Program Aged Care Services Sector New Directions Program Table of Contents Background... 4 Program at a Glance...

More information

Cabinet. Corporate Performance Monitoring Report: Third Quarter 2015-16. Agenda Item: Date of Meeting 16 March 2016

Cabinet. Corporate Performance Monitoring Report: Third Quarter 2015-16. Agenda Item: Date of Meeting 16 March 2016 Agenda Item: Cabinet Date of Meeting 16 March 2016 Lead Member Cllr. Robin Cook Local Members All Members Lead Officer Debbie Ward, Chief Executive Subject of Report Executive Summary Corporate Performance

More information

Boothville Primary School. Dealing with Allegations against School Personnel, Volunteers, Headteacher or Pupils. Allegations

Boothville Primary School. Dealing with Allegations against School Personnel, Volunteers, Headteacher or Pupils. Allegations Dealing with against School Personnel, Volunteers, Headteacher or Pupils Dealing with against School Personnel, Volunteers, Headteacher or Pupils Date Sept 15 Review Date Sept 16 Designated Child Protection

More information

OUR WORKPLACE DIVERSITY PROGRAM. Diversity is important to AFSA.

OUR WORKPLACE DIVERSITY PROGRAM. Diversity is important to AFSA. OUR WORKPLACE DIVERSITY PROGRAM Diversity is important to AFSA. 2014 2017 OUR WORKPLACE DIVERSITY PROGRAM PAGE 1 OF 9 What is diversity? The concept of diversity encompasses acceptance and respect. It

More information