Protecting Older Tasmanians from Abuse
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1 Disability and Community Services Protecting Older Tasmanians from Abuse Elder Abuse Prevention Action Plan Depar tment of Health and Human Ser vices
2 Contents Executive Summary 1 Introduction 2 Strategy Review 3 Review Recommendations 3 Elder Abuse Prevention Action Plan Future Directions 6 Prepared by Disability and Community Services For further information contact: Disability and Community Services Housing, Disability and Community Services Department of Health and Human Services GPO Box 125, Hobart, Tasmania 7001
3 Executive Summary Protecting Older Tasmanians from Abuse The Elder Abuse Prevention Action Plan (Action Plan) sets out the Government s continued commitment to preventing elder abuse in Tasmania. Older Tasmanians are a valuable asset to our State and contribute actively to our society in a variety of ways, such as working, caring and volunteering and we must all ensure that they are treated with the respect they have earned. However, some people as they grow older may become increasingly vulnerable to abuse. Older Tasmanians deserve dignity and to be able to feel healthy, secure and safe in their homes and communities. Tragically though, many older Tasmanians currently experience some form of abuse by families, carers and other people they rely on for support. In response to the issue of elder abuse, the Tasmanian Government, through the Department of Health and Human Services (DHHS), commenced the implementation of the Protecting Older Tasmanians from Abuse: Tasmania s Elder Abuse Prevention Strategy (the Strategy) in January The Strategy aims to prevent elder abuse in Tasmania and a number of initiatives were implemented in its first stage such as the establishment of an elder abuse helpline (the Helpline), service provider education and training and World Elder Abuse Awareness Day forums. The Strategy was reviewed in This review highlighted the significant outcomes achieved by the implementation of the Strategy s initiatives conducted in partnership with key community partner organisations such as Council on the Ageing (COTA) and Advocacy Tasmania Inc. These include increased elder abuse awareness in the Tasmanian community, key legislative reforms, improved capacity of people working with older Tasmanians to respond to suspected elder abuse and effective support to Tasmanians through the Helpline. This Action Plan continues with current initiatives such as the Helpline and staff training as we know they are working to protect older Tasmanians from abuse as well as new activities which are in line with international and national research on addressing elder abuse. This Government remains dedicated to its goal of preventing elder abuse in Tasmania so that older Tasmanians can live their lives with the dignity and respect they deserve. Protecting Older Tasmanians from Abuse: Elder Abuse Prevention Action Plan 1
4 1. Introduction Protecting Older Tasmanians from Abuse: Tasmania s Elder Abuse Prevention Strategy The Strategy is based on a set of core principles, strategic themes and associated activities. The key strategic themes are Awareness, Empowerment, Action and Support. Key Theme: Awareness A community awareness campaign was launched in 2012 and included television, print and online advertising. In evaluating the campaign, a follow up survey was conducted with Tasmanians. Key findings included a high level of respondents saying they would report suspected incidences of elder abuse, an improvement in community awareness of elder abuse issues and a 68 per cent recall of the campaign. Key Theme: Empowerment A dedicated website on elder abuse was established in Data collected by DHHS shows the website is well used with a high number of people accessing the Strategy s core documents. In 2012 the You re Worth It financial abuse peer education program was initiated through the Community Support Levy grant funding. Post session evaluations showed positive responses, with 89 per cent of participants stating the program increased their knowledge on financial abuse and 86 per cent stating they felt better able to protect themselves from financial abuse. In 2014 an additional 42 sessions were held with feedback consistent with previous sessions. Key Theme: Action The review of the Strategy, including the Helpline, showed an immediate uptake of the service with ongoing data showing continuing community usage. There have been a number of elder abuse cases reported through the Helpline since the Strategy began. There has also been an increase in calls to the Helpline when the television commercials are aired. Due to the success of the Helpline, funding was provided for the continuation of this service for an extra year. Key Theme: Support The Law Reform Working Group supported legislative reforms that were occurring at the time, to further support and protect vulnerable older Tasmanians. 2 Protecting Older Tasmanians from Abuse: Elder Abuse Prevention Action Plan
5 2. Strategy Review A review of the Strategy s activities and associated outcomes was conducted in The review used data collected through the Helpline, the community awareness campaign evaluation data, evaluation from stakeholder input and results from sector worker surveys. The review noted the following key findings: increased awareness of elder abuse in the community reforms of key legislation improved capacity of health and other professionals to respond to suspected cases of elder abuse the provision of support for members of the public through the Helpline. The review also noted challenges and gaps for the prevention of elder abuse and the need for ongoing initiatives to prevent elder abuse in Tasmania. The overall findings of the review support the continuation of future initiatives under the four key themes of the Strategy (refer Section 3). Service provider training was conducted in 2013 for those who work with older people on a daily basis. Feedback was universally positive with most participants rating the session in the per cent range for appropriate content and relevance to their role. Of note is the increase in the participants understanding of elder abuse and the ability to identify potential risks among the older people in their care. 3. Review Recommendations Key Theme 1: Awareness The review recommended that partnerships across government and community partner organisations be developed and existing partnerships enhanced for training on elder abuse issues as well as clear policies and procedures to identify and respond to elder abuse. The review of the campaign noted a perception amongst survey respondents of the community awareness campaign that youth do not respect older Tasmanians. Concerns were also identified about elder abuse in aged care facilities and the need for further education in the sector. The review also recommended that the Train the Trainer model should not be the main method of continuing to provide professional education to the sector as feedback by service provider training participants shows a low level of confidence. World Elder Abuse Awareness Day should be promoted each year. Key Theme 2: Empowerment The website should be promoted within the Tasmanian community with content being updated regularly. Content should also be developed for the website that supports the public and professionals to obtain information on capacity, duty of care and the role of the Office of the Public Guardian. The review also recommended COTA be supported to continue the financial abuse peer education campaign. Key Theme 3: Action The Helpline should continue to be made available to the Tasmanian community in recognition its central role in preventing and supporting victims of elder abuse. Key Theme 4: Support The ongoing review of Tasmanian legislation aimed at protecting the rights of older people, including working with the Office of the Public Guardian to promote a better understanding of its role among the Tasmanian community. Protecting Older Tasmanians from Abuse: Elder Abuse Prevention Action Plan 3
6 4. Elder Abuse Prevention Action Plan The Elder Abuse Prevention Action Plan (Action Plan) outlines the Strategy s activities for These activities build on current strategy initiatives and ensure a whole of government response in supporting older Tasmanians and preventing elder abuse in Tasmania. This Government continues to work in partnership with community partner organisations to respond to elder abuse in Tasmania. COTA and Advocacy Tasmania are funded to implement the activities under this Action Plan. Key Activities under the Action Plan 1. Develop Guiding Principles that Protect and Respect Older Tasmanians. 2. Building Regional Networks. 3. Training of the Community and Continue to Build Capacity Within the Community to Protect Older Tasmanians. 4. Tasmanian Elder Abuse Helpline and Elder Abuse Prevention Awareness Campaign. 5. Governance. Strategic Themes Key Activity Objective Action Empowerment Develop Guiding Principles that Protect and Respect Older Tasmanians To ensure the rights of older people to dignity and worth are protected. Explore in partnership with our community partner organisations the development of a framework of guiding principles that encourage inclusive, age friendly communities. Develop communication materials for local communities which promote the social engagement and participation of older people in their communities. Action Building Regional Networks To pool resources and information to inform policies and practices on issues relating to elder abuse. To raise awareness on elder abuse through statewide partnerships and networks. The Government will continue to build a statewide network of agencies and community partners who work with older Tasmanians. 4 Protecting Older Tasmanians from Abuse: Elder Abuse Prevention Action Plan
7 Strategic Themes Key Activity Objective Action Action Training of the Community and Continue to Build Capacity Within the Community to Protect Older Tasmanians To continue building the capacity of people engaging with older Tasmanians to identify and address elder abuse amongst their clients. Ensure relevance of training through ongoing review of current training session presentations including materials. Provision of a three year elder abuse training strategy for the Tasmanian Community through the ongoing development, utilisation and review of training tools, programs and community awareness materials. Ensure information, resources and guidelines have currency. Awareness and Support Tasmanian Elder Abuse Helpline and Elder Abuse Prevention Awareness Campaign To provide a Helpline to the Tasmanian community that provides information and advice on elder abuse. To continue to increase community awareness on elder abuse and the value of older people to a wide range of audiences within the Tasmanian community. Continuation of the Tasmanian Elder Abuse Helpline and dedicated advocacy support. Continuation of the Elder Abuse Prevention Awareness Campaign. Coordinate and deliver statewide and regional events/ forums on elder abuse and continue elder abuse promotion on World Elder Abuse Awareness Day (15 June 2015). Action Governance Ensure good governance of the implementation of the Action Plan. DHHS will work with other Government Agencies and community partner organisations to continue a whole of government and community approach in promoting the rights and respect of older Tasmanians. Protecting Older Tasmanians from Abuse: Elder Abuse Prevention Action Plan 5
8 5. Future Directions Although the Helpline statistics are telling us that the Tasmanian public is utilising the Helpline to access information on elder abuse, we know that the problem is still occurring in our communities, and as such the Government is committed to doing all that it can to prevent elder abuse. A Whole of Government Response Tasmania has the oldest population of all States and Territories and instances of elder abuse are likely to increase as a result. Therefore, a whole of government response is needed to protect older Tasmanians from possible abuse. The Department of Premier and Cabinet (DPAC) provides whole-of-government strategic advice on issues relating to older people. Its Inclusive Ageing: Tasmania Strategy forms part of the overarching response of the Tasmanian Government to support a more socially inclusive society in the context of our ageing population. COTA is funded to contribute to the implementation of the projects under the Inclusive Ageing: Tasmania Strategy. Preventing Elder Abuse The prevention of elder abuse should be a primary aim of jurisdictions, especially given the increasingly ageing populations worldwide. However, the lack of clear definitions as well as minimal research on elder abuse hinders cohesive approaches to addressing and preventing elder abuse. 1 Elder abuse is a complex issue as it involves different people both as perpetrators and victims as well as its different forms such as emotional, financial, sexual, verbal and physical abuse. Because of this, there is a lack of consistent response to elder abuse worldwide. However, research shows that national and international jurisdictions are currently addressing elder abuse through similar multi-faceted approaches such as sector training, awareness and education campaigns, helplines and legislation/legal support for older people. As well, although there is no specific United Nations Convention on the rights of older people as a specific group, many jurisdictions such as ours are considering guiding principles to protect their older populations. In line with activities in other national and international jurisdictions, the activities under this Action Plan ensure the Tasmanian Government is continuing its commitment to prevent elder abuse in Tasmania. 1 Ellison, S, Schetzer, L, Mullins, Perry, J & Wong, K 2004, The legal needs of older people in NSW, Law and Justice Foundation of NSW, Sydney 6 Protecting Older Tasmanians from Abuse: Elder Abuse Prevention Action Plan
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