However, at the same time we give equal consideration to customer service, image and health and safety.

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2 M Zurich Security is a specialist security company based in London, providing intelligent guarding solutions within the hotel, retail and corporate industries. We have nearly 20 years experience in the industry, and we understand that each hotel or hotel group has different security requirements, according to its location, image and clientele. Our challenge is to acknowledge this and supply security officers who not only suit your safety needs, but also blend into the unique style and atmosphere of your hotel. Protection of your property, guests, and employees is paramount. However, at the same time we give equal consideration to customer service, image and health and safety.

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5 Our extensive experience in this area of security enables us to understand these issues, and our security operations managers ensure that standards are always high and improvements are constantly made. With solutions including concierge services, reception security and key management to internal investigations and providing front and back-of-house officers, our staff will complement and support your operation to ensure a friendly, welcoming and non-hostile environment. We offer a full range of security and consultancy services, including the supply of trained Banking Safeguards, Betting & Gaming security, Nightclub Security, VIP and Close Protection staff, CCTV operators, Manned guarding services, overnight patrols, car parking security staff, key control and Concierge Services. We can also offer crisis & risk management consultancy to ensure business continuity for your company whatever the level of threat.

6 All of our staff are licensed by SIA, and are also highly skilled trained beyond the legal minimum standard, however if you require staff with additional skill sets for specific purposes, we can provide staff who have completed extensive training with this range of core competencies; Health and safety training, Customer service training, Reception and Concierge training, Fire Marshal Training HSE First Aid Training Control and Restraint Training Conflict Management Training Head Door Supervisor Training Radio Communication Training IED Recognition Training Counselling skills training.

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9 We select, train, and install security officers to your business, with an informative, competent, and pro-active support team available 24 hours a day, 7 days a week. Whatever the requirements of your business we will make sure that you are supplied with the most suitable security staff and products to suit your individual needs. We can also offer security consultancy, risk assessment, investigation, and installation of security equipment. Although based in Pall Mall, London, we supply our security services throughout the United Kingdom, Europe, Middle East and South Africa.

10 Manned Security Patrols: This may be considered the only completely effective method of prevention car crime and there is no doubt that manned patrols give the impression to our customers of high profile security. The secondary value is that manned security patrols can also assist in the overall general security of the hotel building against unauthorised entry and the prevention of unauthorised parking. Such patrols can target particular areas of the car park if crime levels are high in that area or if it is known that car park criminals are operating in the local vicinity.

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13 CCTV Operators: CCTV has proved to be a very effective deterrent to crime. It provides visual evidence which can be used to identify suspects and can be used as evidence for prosecutions. In order to maximise the investment of your CCTV system and for a system to be effective, staff must be trained to use it efficiently, including tape and disk management and general maintenance of the system. CCTV cameras are an essential feature to ensure fair gambling, and the operators need to work closely in conjunction with Casino Security surveillance officers. Good management of the system is essential which is where MZurich can assist by supplying specially trained CCTV security staff.

14 MZURICH EUROPE LIMITED BERKELEY SQUARE HOUSE BERKELEY SQUARE LONDON W1J 6BD TEL: +44 (0) FAX: +44 (0) Web:

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