Creating the Business Flow

Transcription

1 Creating the Business Flow Vision Day 26. April 2016 Manuel Altermatt CRM Technical Sales Lead Philipp Rüdiger Business Group Lead, Microsoft Dynamics 1

2 620 1 = Franken für Microsoft Schweiz heisst 7.5 Franken für andere Schweizer Unternehmen 1 = 23 1 Arbeitsplatz bei Microsoft Schweiz bedeutet 23 Arbeitsplätze für die Schweizer Wirtschaft 550 Microsoft Mitarbeitende an 5 verschiedenen Standorten Das Partner-Netzwerk hat 6000 Geschäftspartner von welchen 750 zertifiziert sind. Diese haben zertifizierte Produktund Lösungsspezialisten 38% der Arbeitsplätze in der IT- Branche stammen aus dem Microsoft Partner-Netzwerk

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4 D I E W E L T H A T S I C H V E R Ä N D E R T.

5 : Yale Professor Richard Forster

6 D I E W E L T H A T S I C H V E R Ä N D E R T. D I E W E L T H A T S I C H V E R Ä N D E R T.

7 Microsoft is transforming to empower every person and every organization on the planet to achieve more 7

8 Achieving our mission requires us to evolve our culture, and it all starts with a growth mindset a passion to learn and bring our best every day to make a bigger difference in the world. SATYA NADELLA CEO, Microsoft 8

9 By taking an outside-in approach to research 1178 BDM/ITDM Conversations 9

10 Our audience identified precise and profound opportunities Outcomes Audience View Challenges & Opportunities Technology Enables Employee synergy Efficiency Results Everything is integrated Intelligent systems It just works Gives me time back Focus on more meaningful pursuits Financial growth People Customer interaction Process Customers & prospects 10

11 We help organisations align infrastructure and productivity for the connected organization plan, analyze, decide and act more effectively create a more fluid business rhythm that allows people to focus

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13 The Customer The Customer E-Commerce Manager

14 To take advantage of Flow, businesses must: Observe Understand Advance With Dynamics, you have an amazing vantage point that allows you to see every aspect of your business and how it performs; from inventory and financials to customer relations, all from a single view. From your vantage point, Dynamics gives businesses insights into operations and customer behaviors in order to better understand the barriers to success. Observing and understanding the barriers in the process empowers change. Dynamics gives businesses tools to glide past obstacles and take advantage of opportunities. 14

15 Patient-Centered Health Health care Providers Microsoft Band Kinect Patient health data Patient Communication with health providers Collaborative treatment planning Microsoft Social Engagement Mobile App Skype Application Service Dynamics Web App Mobile App Access personal health data anywhere Communication with patients Collaborative treatment planning Physicians Other care providers Nurses Collaborative Care IoT Suite Cortana Analytics 360 Degree View of patient data Hospital Event Hubs Stream Analytics HDStorm Azure Files Azure Storage Azure SQL DB Data Factory Azure Storage HDInsight Azure Files Azure SQL DB Azure Machine Learning PowerBI 15

16 16 Connected Marketing Sales and Customer Service Online (web, chat) Radio Sales and Customer Service Partners Digital Signage/ Kiosk Assisted Sales Customer Print TV Devices Offers Contextual Offers (event, seasonality, weather, etc. based) Shared Customer View Marketing Mobile App Proximity offers Nearby Store Social Media Social Sentiment Microsoft Social Engagement CRM Online Azure Storage Media Services CDN Azure SQL DB Skype Dynamics Office365 HDInsight PowerBI Azure Machine Learning Insights Demographic Insights

17 Omni-Channel Customer Experience Sales & Support Warehouse Drop Ship Digital Signage/ Kiosk Assisted Sales Catalog Customer Devices Online (web, chat) Up/Cross Sell, Next Best Product, Service 360 Degree Customer View Campaigns, Promotions, Offers Marketing Nearby Store Consistent Customer Experience at every touchpoint Skype for Business Office365 PowerBI CRM Online Office365 Dynamics Azure Storage Azure SQL DB HDInsight Azure Machine Learning 17

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19 Thank You!