ICT investment trends in the retail banks. Enterprise ICT spending patterns through to the end of 2015 August 2014

Size: px
Start display at page:

Download "ICT investment trends in the retail banks. Enterprise ICT spending patterns through to the end of 2015 August 2014"

Transcription

1 ICT investment trends in the retail banks Enterprise ICT spending patterns through to the end of 2015 August 2014

2 1 Trends in ICT budgets 1.1 Summary This report presents the findings from a survey of 136 retail banks regarding their Information & Communications Technology (ICT) investment trends. The survey investigates how retail banks currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: hardware, software, IT services, communications, and consulting. The report illustrates the core technologies enterprises are investing in, including business intelligence, mobility, and cloud computing. The survey also highlights the approach adopted by enterprises in retail banks when purchasing technology. Through Kable s survey, the report aims to provide better insight to ICT vendors and services providers when pitching their solutions to retail banks. The survey was conducted in Q via an online methodology, with respondents all having ICT decision maker responsibility (typically CIOs and IT Managers). Kable plans to repeat the survey in the second half of 2014, in order to monitor ICT budget changes on an ongoing basis. 1.2 Reason to buy This report will help readers to understand how retail banking ICT landscape is set to change in Gain a view as to how ICT money is being allocated in your target audience. The report covers a detailed breakdown of the opportunities within each of the core areas of ICT spend (hardware, software, IT services, telecommunications, and consulting.) The report will help users to gain a view of the current strategic objectives of retail banks. The report will provide a detailed breakdown of the opportunities within selected technology categories (mobility, business intelligence, and cloud computing). Understand the factors that are influencing retail banks decision to select an ICT provider. Gain a view as to the business and IT objectives retail banks are looking to achieve through their ICT investment strategies.

3 1.3 Survey demographics Figure 1: Retail banks ICT survey geographic breakdown Table 1: Retail banks ICT survey geographic breakdown Geography Count Percentage of respondents Spain % US % Italy % France % Middle East % UK % Germany % Canada % Australia % South Korea % Denmark % Netherlands %

4 Belgium % Japan % Switzerland % Sweden % Singapore % Finland % Norway % Total %

5 Figure 2: Retail banks ICT survey breakdown by size band (number of employees) Retail banks' ICT survey breakdown by size band (number of employees) % % % % % % % Over respondents Table 2: Retail banks ICT survey breakdown by size band (number of employees) Employee size band Count Percentage of respondents Over 10,000 % 5,000-9,999 % 2,000-4,999 % 1,000-1,999 % % % % Total %

6 1.4 ICT budget changes Figure 3: Recent and expected ICT budget changes among retail banks Table 3: Recent and expected ICT budget changes among retail banks Trend (Count) (%) expectation (Count) expectation (%) Decrease more than 6% % % Decrease slightly (1%- 5%) % % Flat (0%) % % Increase slightly (1-5%) % % Increase significantly (6%+) % % Total % % Despite the uncertain economic conditions... (Summary of the situation in the enterprise ICT market and discussion around the degree to which IT budgets are decreasing/increasing/staying flat.)

7 1.5 ICT budget allocation by core technology area Figure 4: Retail banks (external) ICT budget allocation, 2013 and 2014 Table 4: Retail banks (external) ICT budget allocation, 2013 and 2014 Category Average budget in 2013 (%) Average budget in 2014 (%) Software % % Hardware % % Services % % Communications % % Consulting % % Other % % Total % % Kable s survey suggests that retail banks are allocating a major portion of their IT budgets on (A brief description of the way in which enterprises are allocating their IT budgets.). on how this breaks down by provider type).

8 1.5.1 Hardware budget breakdown Figure 5: Retail banks average hardware budget allocation Table 5: Retail banks average hardware budget allocation IT function Average budget (%) Clients Network and communications equipment Mainframes Security Servers Processors Storage Peripherals Total Kable s recent survey finds that almost one third of the hardware spend is on... (A brief description on where the investments are being made and what the implications are for hardware vendors.)

9 2 ICT investment priorities and vendor mindshare 2.1 Mobility Figure 6: Mobility retail banks current and future investment priorities Table 6: Mobility retail banks current and future investment priorities Mobility Have now (count) Have now (%) Considering investment in next 2 years (count) Considering investment in next 2 years (%) Device management % % Employee/supplier facing application development % % Tablet computing % % Customer facing mobile applications % % The demand for mobility is growing in retail banks; such solutions enable enterprises to manage their operations more effectively by providing... (Briefly describe in which sub categories banks are planning on making investments).

10 3 ICT procurement trends 3.1 Business objectives influencing IT investment strategy Figure 7: Business objectives which influence retail banks' IT investment strategy Table 7: Business objectives which influence retail banks' IT investment strategy Business objectives Increase customer satisfaction Increase revenues Raise efficiency Achieve or maintain regulatory compliance Improve supplier relationships Cut costs Average rating A majority of retail banks rate... as their most important business objective.

11 3.2 IT objectives influencing IT investment strategy Figure 8: IT objectives which influence retail banks' IT investment strategy Table 8: IT objectives which influence retail banks' IT investment strategy IT objectives % of responses(1) % of responses(2) % of responses(3) % of responses(4) Average rating Better demonstrate the value of IT to the business % % % % Use IT to support revenue growth % % % % Deliver new functionality to business users % % % % Meet internal service level agreements % % % % Align IT with overall business goals % % % % A majority of retail banks rate... as their most important IT objective.

12 4 Sector-specific trends 4.1 IT expenditure plans for specific business areas Figure 9: IT expenditure plans in 2014 compared to 2013, for specific business areas within retail banks Table 9: IT expenditure plans in 2014 compared to 2013, for specific business areas within retail banks Business areas Increase significantl y (6%+) Increase slightly (1%-5%) Flat (0%) Decrease 6% or more Decrease slightly (1%-5%) Do not have Product development % % % % % % Mobile banking % % % % % % Compliance / risk management Operations (e.g. account opening) Product/ account administration % % % % % % % % % % % % % % % % % % Payments % % % % % % Business support (e.g. HR / Finance) % % % % % % Contact centers % % % % % % ATMs % % % % % %

13 Marketing % % % % % % Branches % % % % % % Online banking % % % % % %

14 5 Report Methodology Kable s Customer Insight Survey reports are primarily based on the information (related to ICT budgets, priorities and procurement plans) collected through an annual survey performed in the fourth quarter of every year. The primary research involves a major program of interviewing CIOs and IT executives regarding their IT investment and priorities. The secondary research process involves covering publicly available sources, company annual reports, and press releases. The content in the report is written by analyzing the survey findings and substantiating those findings through secondary research.

15 6 Further reading ICT investment trends in financial markets, September 2014 ICT investment trends in pharmaceuticals, September 2014

16 TABLE OF CONTENTS 1 Trends in ICT budgets Introduction Survey demographics ICT budget changes ICT budget allocation by core technology area Hardware budget breakdown Software budget breakdowns Third party IT services expenditure Telecommunications budget ICT budget allocation by function Outsourced IT functions ICT investment priorities and vendor mindshare Introduction Business intelligence Mobility Cloud computing ICT procurement trends Introduction Business objectives influencing IT investment strategy IT objectives influencing IT investment strategy ICT provider selection Sector-specific trends Introduction IT expenditure plans for specific business areas Business areas receiving the largest investments Business challenges Summary Retail banks are increasing their investments in innovative ICT domains, to ensure operating efficiency and maintain their competence Appendix Definitions Further reading Contact the authors... 57

17 List of Figures Figure 1: Retail banking - enterprise ICT survey geographic breakdown... 5 Figure 2: Retail banking - enterprise ICT survey breakdown by size band (number of employees)... 7 Figure 3: Recent and expected ICT budget changes among retail banks... 8 Figure 4: Retail banks (external) ICT budget allocation, 2013 and Figure 5: Retail banks average hardware budget allocation Figure 6: Retail banks average software budget allocation by technology Figure 7: Retail banks average IT services budget allocation Figure 8: Retail banks average IT consulting services budget allocation Figure 9: Retail banks average telecommunications budget allocation Figure 10: Retail banks ICT budget allocation by function, 2013 and Figure 11: Outsourced IT functions - retail banks current and future outsourcing priorities Figure 12: Business intelligence retail banks current and future investment priorities Figure 13: Business intelligence vendor mindshare among retail banks Figure 14: Mobility retail banks current and future investment priorities Figure 15: Mobility vendor mindshare among retail banks Figure 16: Cloud computing retail banks current and future investment priorities Figure 17: Cloud computing vendor mindshare among retail banks Figure 18: Business objectives which influence retail banks IT investment strategy Figure 19: IT objectives which influence retail banks IT investment strategy Figure 20: Factors influencing retail banks decision to choose an ICT provider Figure 21: IT expenditure plans in 2014 compared to 2013, for specific business areas within retail banks 44 Figure 22: Top three IT projects in 2014 for retail banks Figure 23: Importance of the following business challenges for retail banks... 50

18 List of Tables Table 1: Retail banking - enterprise ICT survey geographic breakdown... 6 Table 2: Retail banking - enterprise ICT survey breakdown by size band (number of employees)... 7 Table 3: Recent and expected ICT budget changes among retail banks... 8 Table 4: Retail banks (external) ICT budget allocation, 2013 and Table 5: Retail banks average hardware budget allocation Table 6: Retail banks average software budget allocation by technology Table 7: Retail banks average IT services budget allocation Table 8: Retail banks average IT consulting services budget allocation Table 9: Retail banks average telecommunications budget allocation Table 10: Retail banks ICT budget allocation by function, 2013 and Table 11: Outsourced IT functions - retail banks current and future outsourcing priorities Table 12: Business intelligence retail banks current and future investment priorities Table 13: Business intelligence vendor mindshare among retail banks Table 14: Mobility retail banks current and future investment priorities Table 15: Mobility vendor mindshare among retail banks Table 16: Cloud computing retail banks current and future investment priorities Table 17: Cloud computing vendor mindshare among retail banks Table 18: Business objectives which influence retail banks IT investment strategy Table 19: IT objectives which influence retail banks IT investment strategy Table 20: Factors influencing retail banks decision to choose an ICT provider Table 21: IT expenditure plans in 2014 compared to 2013, for specific business areas within retail banks 45 Table 22: Top three IT projects in 2014 for retail banks Table 23: Importance of the following business challenges for retail banks... 50

19 ICT investment trends in the retail banks P a g e 1 / Kable Business Intelligence Limited / + 44 (0)

ICT investment trends in Brazil. Enterprise ICT spending patterns through to the end of 2015 May 2014

ICT investment trends in Brazil. Enterprise ICT spending patterns through to the end of 2015 May 2014 ICT investment trends in Brazil Enterprise ICT spending patterns through to the end of 2015 May 2014 1 Trends in ICT budgets 1.1 Summary This report presents the findings from a survey of Brazilian enterprises

More information

ICT Priorities in Pharmaceuticals

ICT Priorities in Pharmaceuticals ICT Priorities in Pharmaceuticals Enterprise ICT investment plans December 2013 TABLE OF CONTENTS 1 1 Enterprise ICT investment trends... 5 1.1 Introduction... 5 1.2 Survey demographics... 5 1.3 ICT budget

More information

ICT budget and staffing trends in Healthcare

ICT budget and staffing trends in Healthcare ICT budget and staffing trends in Healthcare Enterprise ICT investment plans November 2013 ICT budget and staffing trends in Healthcare P a g e 1 www.kable.co.uk / The id Factor Ltd / + 44 (0) 207 936

More information

Strategic Focus Report Enterprise Mobility

Strategic Focus Report Enterprise Mobility Strategic Focus Report Enterprise Mobility Technology and market trends July 2014 1 Introduction 1.1 Summary This Strategic Focus report analyses the current trends, drivers, and inhibitors impacting the

More information

ICT priorities in Canada

ICT priorities in Canada ICT priorities in Canada Enterprise ICT investment plans to 2013 November 2012 TABLE OF CONTENTS 1 Enterprise ICT investment trends... Error! 1.1 Introduction... Error! 1.2 Survey demographics... Error!

More information

ICT budget and staffing trends in the UK

ICT budget and staffing trends in the UK ICT budget and staffing trends in the UK Enterprise ICT investment plans to 2013 January 2013 TABLE OF CONTENTS 1 Trends in ICT budgets... 1 1.1 Introduction... 1 1.2 Survey demographics... 1 1.3 IT budget

More information

Enterprise IT Security Market Forecast to 2018: Technology, Market Trends, Size, and Opportunity

Enterprise IT Security Market Forecast to 2018: Technology, Market Trends, Size, and Opportunity MARKET RESEARCH STORE Enterprise IT Security Market Forecast to 2018: Technology, Market Trends, Size, and Opportunity The report outlines the evolution of enterprise IT security technologies, and identifies

More information

What Is the Total Public Spending on Education?

What Is the Total Public Spending on Education? What Is the Total Public Spending on Education? Indicator On average, OECD countries devote 12.9% of total public expenditure to, but values for individual countries range from less than 10% in the Czech

More information

Fujitsu World Tour 2015. Human Centric Innovation. The Future of the Datacenter. Ayman Abouseif VP Product Marketing. 0 Copyright 2015 FUJITSU

Fujitsu World Tour 2015. Human Centric Innovation. The Future of the Datacenter. Ayman Abouseif VP Product Marketing. 0 Copyright 2015 FUJITSU Fujitsu World Tour 2015 The Future of the Datacenter Ayman Abouseif VP Product Marketing Human Centric Innovation 0 Copyright 2015 FUJITSU A hyperconnected world 1 Copyright 2015 FUJITSU A new business

More information

The value of accredited certification

The value of accredited certification Certified Once Accepted Everywhere The value of accredited certification Survey Report Published May 212 In 21/11, the IAF carried out a global survey to capture market feedback on the value of certification.

More information

IMMIGRATION TO CANADA

IMMIGRATION TO CANADA NOTE: IMMIGRATION TO CANADA 1928-1971 RANK COUNTRY OF ORIGIN TOTALS 1 United Kingdom * 1152415 2 United States of America 527346 3 Italy 471940 4 Germany 370641 5 Netherlands 185664 6 Poland 117244 7 Greece

More information

The Path Forward. International Women s Day 2012 Global Research Results

The Path Forward. International Women s Day 2012 Global Research Results The Path Forward International Women s Day 2012 Global Research Results Research objectives Accenture conducted its global research study, The Path Forward for release on International Women s Day to gain

More information

BABTA. Hotel Industry Trends and Hot Topics. August 20, Advito

BABTA. Hotel Industry Trends and Hot Topics. August 20, Advito August 20, 2015 BABTA Hotel Industry Trends and Hot Topics Industry trends & forecasts 2 2016 Industry Forecast Hotel North America +4% to 6% Europe +1% to 3% Latin America +4% to 6% Middle East -1% to

More information

Strategic Focus Report - Cloud Computing: Technology and market trends

Strategic Focus Report - Cloud Computing: Technology and market trends Brochure More information from http://www.researchandmarkets.com/reports/3065828/ Strategic Focus Report - Cloud Computing: Technology and market trends Description: This Strategic Focus report analyses

More information

Audio Branding Barometer 2010 - Overview

Audio Branding Barometer 2010 - Overview Audio Branding Barometer 2010 - Overview This survey was carried out by the Audio Branding Academy in September 2010. The aim of the survey is to gain valid market data about the audio branding industry.

More information

IT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY

IT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY IT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY Whitelane Research / Navisco AG - Sourcing Professionals 1 MANAGEMENT SUMMARY The 2015 German/Austrian IT Outsourcing Study, conducted by Whitelane

More information

AMI-Partners. SMB Managed Services Assessment Opportunities & Actionable GTM Insights

AMI-Partners. SMB Managed Services Assessment Opportunities & Actionable GTM Insights SMB Managed Services Assessment Opportunities & Actionable GTM Insights AMI-Partners 546 Fifth Avenue, New York, NY 10036 212-944-5100 www.ami-partners.com This study delivers an in-depth look at managed

More information

Customer Relationship Management (CRM) Analytics Global Market Analysis - Forecast (2014-2020)

Customer Relationship Management (CRM) Analytics Global Market Analysis - Forecast (2014-2020) Brochure More information from http://www.researchandmarkets.com/reports/3164949/ Customer Relationship Management (CRM) Analytics Global Market Analysis - Forecast (2014-2020) Description: The report

More information

Document Management Market Forecast: 2009-2013 ~~~

Document Management Market Forecast: 2009-2013 ~~~ Document Management Market Forecast: 2009-2013 ~~~ Market Assessment November 2009 DOCUMENT MANAGEMENT MARKET FORECAST: 2009-2013 About is a specialist BPO analyst company. provides buy-side and sell-side

More information

Maximizing Your Value-Add: Conducting a Best-in-Class Market Analysis

Maximizing Your Value-Add: Conducting a Best-in-Class Market Analysis Maximizing Your Value-Add: Conducting a Best-in-Class Market Analysis Dr. George L. Harris, President Calyptus Consulting Group, Inc. 781-674-0041; gharris@calyptusgroup.com 93 rd Annual International

More information

How does a venture capitalist appraise investment opportunities?

How does a venture capitalist appraise investment opportunities? 1 How does a venture capitalist appraise investment opportunities? Michael Queen - Finance Director, 3i Group plc A presentation to: 23 Pensions Convention 2 June 23 A How presentation does a venture to:

More information

relating to household s disposable income. A Gini Coefficient of zero indicates

relating to household s disposable income. A Gini Coefficient of zero indicates Gini Coefficient The Gini Coefficient is a measure of income inequality which is based on data relating to household s disposable income. A Gini Coefficient of zero indicates perfect income equality, whereas

More information

Hong Kong s Health Spending 1989 to 2033

Hong Kong s Health Spending 1989 to 2033 Hong Kong s Health Spending 1989 to 2033 Gabriel M Leung School of Public Health The University of Hong Kong What are Domestic Health Accounts? Methodology used to determine a territory s health expenditure

More information

European Data Centre Services Market Growing Popularity of the Outsourcing Model Fuels Growth of Retail Colocation and Managed Hosting

European Data Centre Services Market Growing Popularity of the Outsourcing Model Fuels Growth of Retail Colocation and Managed Hosting European Data Centre Services Market Growing Popularity of the Outsourcing Model Fuels Growth of Retail Colocation and Managed Hosting February 2014 Contents Section Slide Number Executive Summary 7 Market

More information

Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018

Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018 Transparency Market Research Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018 Buy Now Request Sample Published Date: July 2013 Single User License: US $ 4595

More information

Comparative tables. CPSS Red Book statistical update 427

Comparative tables. CPSS Red Book statistical update 427 CPSS Red Book statistical update 427 January 2013 Table 1 Basic statistical data GDP (USD billions) 1 Population (millions, yearly average) Australia 952 1,050 999 1,246 1,500 21.1 21.4 21.8 22.1 22.4

More information

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000

More information

GOŚĆ SPECJALNY. Ann Swain CEO APSCo (Association of Professional Staffing Companies) KAPITALIZACJA ŚWIATOWYCH TRENDÓW W REKRUTACJI

GOŚĆ SPECJALNY. Ann Swain CEO APSCo (Association of Professional Staffing Companies) KAPITALIZACJA ŚWIATOWYCH TRENDÓW W REKRUTACJI GOŚĆ SPECJALNY Ann Swain CEO APSCo (Association of Professional Staffing Companies) KAPITALIZACJA ŚWIATOWYCH TRENDÓW W REKRUTACJI Capitalising On The Global Trends For Recruitment Ann Swain, CEO, APSCo

More information

CGI s Global Infrastructure Services Bringing our best to your table

CGI s Global Infrastructure Services Bringing our best to your table CGI s Global Infrastructure Services Bringing our best to your table cgi.com 2 CGI delivers Best value global delivery, providing immediate access to resources through delivery centers across four continents.

More information

ATOSS Software AG Excellence in Workforce Management Presentation January 30, 2015. 1 Christof Leiber, Member of the Board, ATOSS Software AG

ATOSS Software AG Excellence in Workforce Management Presentation January 30, 2015. 1 Christof Leiber, Member of the Board, ATOSS Software AG ATOSS Software AG Excellence in Workforce Management Presentation January 30, 2015 1 Christof Leiber, Member of the Board, ATOSS Software AG 01 Business model and developments 2006 2014 02 ATOSS growth

More information

Renewing Finland through skills. Forum Criteriorum Helsinki 29 September 2015 State Secretary Olli-Pekka Heinonen

Renewing Finland through skills. Forum Criteriorum Helsinki 29 September 2015 State Secretary Olli-Pekka Heinonen Renewing Finland through skills Forum Criteriorum Helsinki 29 September 2015 State Secretary Olli-Pekka Heinonen Our greatest strength: human resources Global Innovation Index 2015 Human capital and research

More information

ATOSS Software AG Excellence in Workforce Management. 1 Christof Leiber, Member of the Board, ATOSS Software AG

ATOSS Software AG Excellence in Workforce Management. 1 Christof Leiber, Member of the Board, ATOSS Software AG ATOSS Software AG Excellence in Workforce Management 1 Christof Leiber, Member of the Board, ATOSS Software AG 01 Business model and developments 2006 2014 and first half of 2015 02 ATOSS growth strategy

More information

ICT Industry in Europe. Outsourcing Fuels Business Growth

ICT Industry in Europe. Outsourcing Fuels Business Growth ICT Industry in Europe. Outsourcing Fuels Business Growth 1 CONTENTS Introduction... 3 Implications of owning own IT infrastructure Drivers to outsourcing IT nearshoring to pick up in 2014 Risks of outsourcing

More information

What Proportion of National Wealth Is Spent on Education?

What Proportion of National Wealth Is Spent on Education? Indicator What Proportion of National Wealth Is Spent on Education? In 2008, OECD countries spent 6.1% of their collective GDP on al institutions and this proportion exceeds 7.0% in Chile, Denmark, Iceland,

More information

Verdict Financial: Wealth Management. Data Collection and Forecasting Methodologies

Verdict Financial: Wealth Management. Data Collection and Forecasting Methodologies Verdict Financial: Wealth Management Data Collection and Forecasting Methodologies April 2014 Contents Global Wealth Markets Methodology Methodology Methodology 2 Global Wealth Markets Section 1: Global

More information

TOWARDS PUBLIC PROCUREMENT KEY PERFORMANCE INDICATORS. Paulo Magina Public Sector Integrity Division

TOWARDS PUBLIC PROCUREMENT KEY PERFORMANCE INDICATORS. Paulo Magina Public Sector Integrity Division TOWARDS PUBLIC PROCUREMENT KEY PERFORMANCE INDICATORS Paulo Magina Public Sector Integrity Division 10 th Public Procurement Knowledge Exchange Platform Istanbul, May 2014 The Organization for Economic

More information

Parental Leave Policies in 21 Countries: Assessing Generosity and Gender Equality i

Parental Leave Policies in 21 Countries: Assessing Generosity and Gender Equality i Parental Leave Policies in 21 Countries: Assessing Generosity and Gender Equality i Parental Leave Policies in 21 Countries: Assessing Generosity and Gender Equality 1 Parental Leave Policies in 21 Countries:

More information

Electricity, Gas and Water: The European Market Report 2014

Electricity, Gas and Water: The European Market Report 2014 Brochure More information from http://www.researchandmarkets.com/reports/2876228/ Electricity, Gas and Water: The European Market Report 2014 Description: The combined European annual demand for electricity,

More information

Facts and figures: International

Facts and figures: International Universities Scotland Facts and figures: International Public information briefing 13 Introduction Every aspect of Scotland s universities has an international dimension whether it s the recruitment of

More information

On What Resources and Services Is Education Funding Spent?

On What Resources and Services Is Education Funding Spent? Indicator On What Resources and Services Is Education Funding Spent? In primary, secondary and post-secondary non-tertiary education combined, current accounts for an average of 92% of total spending in

More information

How international expansion is a driver of performance for insurers in uncertain times

How international expansion is a driver of performance for insurers in uncertain times How international expansion is a driver of performance for insurers in uncertain times Accenture Global Multi-Country Operating Model Survey May 2009 Copyright 2009 Accenture. All rights reserved. Accenture,

More information

IT OUTSOURCING STUDY EUROPE 2015/2016 MANAGEMENT SUMMARY

IT OUTSOURCING STUDY EUROPE 2015/2016 MANAGEMENT SUMMARY IT OUTSOURCING STUDY EUROPE 2015/2016 MANAGEMENT SUMMARY Whitelane Research 1 MANAGEMENT SUMMARY The 2015/2016 European IT Outsourcing Study, conducted by Whitelane Research, investigates more than 4480

More information

Report on Government Information Requests

Report on Government Information Requests Report on Government Information July 1 - December 31, 2014 apple Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software

More information

France A.T. Kearney Foreign Direct Investment Confidence Index (FDICI)

France A.T. Kearney Foreign Direct Investment Confidence Index (FDICI) France 20 A.T. Kearney Foreign Direct Investment Confidence Index (FDICI) 20 A.T. Kearney FDI Confidence Index 20 2 6 4 0 20 Rankings 20 2 4 0 6 20 24 20 2 4 6 0 20 24 2 US China Canada Germany UK Japan

More information

MALAYSIA: THE EMERGING EDUCATION HUB

MALAYSIA: THE EMERGING EDUCATION HUB MALAYSIA: THE EMERGING EDUCATION HUB Malaysia aspires to be a regional education hub by 2020 Since 2002, the Ministry of Higher Education has vigorously embarked on initiatives to elevate standards of

More information

Connected Life 2016. New Zealand report for TVNZ. Connected Life 2016. TNS November 2015

Connected Life 2016. New Zealand report for TVNZ. Connected Life 2016. TNS November 2015 New Zealand report for TVNZ 2016 1 Introduction to Connected Life Connected Life provides the world s most comprehensive view of the connected consumer, enabling the development of connection strategies

More information

Report on Government Information Requests

Report on Government Information Requests Report on Government Information January 1 - June 30, 2015 Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software and

More information

Insights: Data Protection and the Cloud Europe

Insights: Data Protection and the Cloud Europe Insights: Data Protection and the Cloud Europe September 11 we can Table of Contents Executive Summary Page 3 Further Information Page 3 Key findings Page 4 Vertical sector findings Page 4 Investment in

More information

Response to the European Commission consultation on. European Data Protection Legal Framework

Response to the European Commission consultation on. European Data Protection Legal Framework Response to the European Commission consultation on European Data Protection Legal Framework A submission by Acxiom (ID number 02737212854-67) Correspondence Address: Martin-Behaim-Straße 12, 63263 Neu-Isenburg,

More information

Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, And Forecast, 2012-2018

Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, And Forecast, 2012-2018 Brochure More information from http://www.researchandmarkets.com/reports/2622818/ Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, And Forecast, 2012-2018 Description: An exponential

More information

COVERAGE OF A DIGITAL WORLD 2014

COVERAGE OF A DIGITAL WORLD 2014 COVERAGE OF A DIGITAL WORLD 2014 emarketer data and insights address how consumers spend time and money and what marketers are doing to reach them in today s digital world. We group our research into eight

More information

AVOIDING BUSINESS RISK: THE HIDDEN BENEFIT OF SOFTWARE AS A SERVICE

AVOIDING BUSINESS RISK: THE HIDDEN BENEFIT OF SOFTWARE AS A SERVICE AVOIDING BUSINESS RISK: THE HIDDEN BENEFIT OF SOFTWARE AS A SERVICE AVOIDING BUSINESS RISK: THE HIDDEN BENEFIT OF SOFTWARE AS A SERVICE Software as a Service (SaaS) is now the predominant architecture

More information

Appendix C. National Subscription Television Regulations

Appendix C. National Subscription Television Regulations Appendix C National Subscription Television Regulations Australia At least 10% of annual programme expenditure on pay TV drama services must be on new eligible (Australian) Same requirements as cable television

More information

Contact Centre Integration Assessment

Contact Centre Integration Assessment Contact Centre Integration Assessment How well are your business objectives aligned with the right contact centre technologies? Knowing how the technology in your contact centre supports service delivery

More information

The Smart Shopper Snapshot. September 2015

The Smart Shopper Snapshot. September 2015 The Smart Shopper Snapshot September 2015 About the Consumer Barometer Introduction The Consumer Barometer is a free tool that delivers consumer insights to support planning and decision-making in a fast

More information

Figure 1 Statutory corporate income tax rates

Figure 1 Statutory corporate income tax rates Figure 1 Statutory corporate income tax rates 7 6 1982 2001 5 4 3 2 1 Austria Belgium Canada Finland France UK Germany Greece Ireland Italy Japan Netherlands Notes: For countries using different tax rates,

More information

Staffing Models in Retail Bank Branches Worldwide Summary & Insights

Staffing Models in Retail Bank Branches Worldwide Summary & Insights March 2011 Staffing Models in Retail Bank Branches Worldwide Summary & Insights Adkit specializes in international research that is used by managers and decision makers to reduce uncertainty and improve

More information

Korn Ferry Hay Group 2016 Salary Forecast: Wages Expected to Rise Globally, With a Modest Outlook for the Middle East

Korn Ferry Hay Group 2016 Salary Forecast: Wages Expected to Rise Globally, With a Modest Outlook for the Middle East MEDIA CONTACT Megan Willis +971(0)563 694 003 Under embargo until Tuesday 08 December 2015 Korn Ferry Hay Group 2016 : Wages Expected to Rise Globally, With a Modest Outlook for the Middle East Global

More information

Market Study on Engineering Process Outsourcing

Market Study on Engineering Process Outsourcing Overseas Market Information Market Study on Engineering Process Outsourcing (Part - II) Engineering Process Outsourcing from India Engineering Process Outsourcing (EPO) services from India will be a key

More information

Report on Government Information Requests

Report on Government Information Requests Report on Government Information July 1 - December 31, 2015 Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software and

More information

Number of retail outlets Number of retail outlets

Number of retail outlets Number of retail outlets Number 65708 of retail outlets Number of retail outlets Number of retail outlets Trends in total number of retail outlets 2002-2007 number / as stated number per million Table 2.3 % growth inhabitants

More information

Oracle ebusiness Tax integration with Vertex / ADP Taxware / Sabrix

Oracle ebusiness Tax integration with Vertex / ADP Taxware / Sabrix Oracle ebusiness Tax integration with Vertex / ADP Taxware / Sabrix NorCal OAUG Training Day January 19, 2010 1 Agenda Oracle ebtax Solution and its limitations Why third Party Tax Integration? Vertex

More information

Green Survey Key Findings

Green Survey Key Findings Green Survey Key Findings April 2012 For more information, please contact: Rachel Ferry Public Relations Rackspace Hosting, Inc. 210.312.3732 rachel.ferry@rackspace.com 2012 Rackspace Green Survey Page

More information

USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE

USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE When we asked business executives about the importance of human capital

More information

2008 Disaster Recovery Research Overview and Key Findings Report

2008 Disaster Recovery Research Overview and Key Findings Report 2008 Disaster Recovery Research Report The Overview The Symantec sponsored 2008 Disaster Recovery Research fourth annual report highlights business trends regarding disaster planning and preparedness.

More information

October 30, 2014. How IT, Including the Cloud and IOT, Can Drive Canadian Economic Growth. Dr. Robert D. Atkinson, President, ITIF.

October 30, 2014. How IT, Including the Cloud and IOT, Can Drive Canadian Economic Growth. Dr. Robert D. Atkinson, President, ITIF. October 30, 2014 How IT, Including the Cloud and IOT, Can Drive Canadian Economic Growth Dr. Robert D. Atkinson, President, ITIF @RobAtkinsonITIF The Information Technology and Innovation Foundation is

More information

European Life Sciences Database

European Life Sciences Database Biotechgate: European Life Sciences Database Biotech & Medtech Survey Patrik Frei Zurich, June 16th 005, Biotechgate: a European Biotech Database A European Biotech () database, fed by country Databases

More information

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment OVERVIEW Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Rising medical

More information

Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary

Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary Key findings from a major global Dimension Data and Ovum study highlights Create a UCC strategy

More information

The Impact of The European Crisis on Travel To and From Europe and China & Asia-Pacific

The Impact of The European Crisis on Travel To and From Europe and China & Asia-Pacific The Impact of The European Crisis on Travel To and From Europe and China & Asia-Pacific A Report by Research For Travel Ltd July 2012 Research For Travel Ltd The Impact of The European Crisis on Travel

More information

Holidays (Full Recognition of Waitangi Day

Holidays (Full Recognition of Waitangi Day Holidays (Full Recognition of Waitangi Day and ANZAC Day) Amendment Bill 1 Contents Existing provisions The interface with other legislation Past considerations Who will be affected Benefits and Costs

More information

EMC GLOBAL DATA PROTECTION INDEX GLOBAL KEY RESULTS & FINDINGS

EMC GLOBAL DATA PROTECTION INDEX GLOBAL KEY RESULTS & FINDINGS EMC GLOBAL DATA PROTECTION INDEX GLOBAL KEY RESULTS & FINDINGS 1 THE DATA PROTECTION LANDSCAPE ARE YOU ON SOLID GROUND? 2 KEY FINDINGS GLOBALLY, ENTERPRISES ARE LOSING AS MUCH AS $1.7 TRILLION THROUGH

More information

Disaster Recovery and Online Backup as a Service

Disaster Recovery and Online Backup as a Service Disaster Recovery and Online Backup as a Service Global Overview & Outlook AMI-Partners 546 Fifth Avenue, New York, NY 10036 212-944-5100 www.ami-partners.com Source: AMI-Partners (www.ami-partners.com)

More information

HR Outsourcing Market Forecast: 2012-2016 ~~~

HR Outsourcing Market Forecast: 2012-2016 ~~~ HR Outsourcing Market Forecast: 2012-2016 ~~~ Market Assessment August 2012 About is a specialist BPO analyst company. provides buy-side and sell-side organizations with deeper research and analyses in

More information

Employee Mobility Survey

Employee Mobility Survey Employee Mobility Survey Employees in 24 Countries Assess Employee Mobility for a Total Global Perspective January 2013 Canadian Employee Relocation Council Executive Summary Executive Summary Thank you

More information

Comparative Domestic and International EHR Adoption

Comparative Domestic and International EHR Adoption Comparative Domestic and International EHR Adoption October 4, 2010 Lydon Neumann Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Review of 1. Connected IT Health 2. Market

More information

OUTLOOK2016 Media Cost Forecasts. November 2015

OUTLOOK2016 Media Cost Forecasts. November 2015 OUTLOOK2016 Media Cost Forecasts November 2015 Introduction All network media agencies and media auditors invited to submit cost forecasts for 2016 and actuals for 2015; 46 markets covered across 7 media

More information

Anthony Serhan, CFA Managing Director, Research Strategy

Anthony Serhan, CFA Managing Director, Research Strategy Anthony Serhan, CFA Managing Director, Research Strategy Morningstar Fund Flows Morningstar Fund Flows Analysis: Worldwide Funds 2014 a strong year for fund flows USD Billions 1,500 1,000 Unclassified

More information

OFFICE 365 ENTERPRISE SUITES

OFFICE 365 ENTERPRISE SUITES AGENDA OFFICE 365 ENTERPRISE SUITES Features Office 365 Services $8 $20 $35 Business Class Email and Calendars Exchange Online 50 GB Unlimited Unlimited Social, Video, Sites, Task Management Yammer, O365

More information

MAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO

MAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO MAUVE GROUP GLOBAL SOLUTIONS PORTFOLIO At Mauve Group, we offer a variety of complete employee management services such as Global Employment Solutions (GES), Professional Employment Outsourcing (PEO),

More information

EMC GLOBAL DATA PROTECTION INDEX KEY FINDINGS & RESULTS FOR SINGAPORE

EMC GLOBAL DATA PROTECTION INDEX KEY FINDINGS & RESULTS FOR SINGAPORE EMC GLOBAL DATA PROTECTION INDEX KEY FINDINGS & RESULTS FOR SINGAPORE 1 THE DATA PROTECTION LANDSCAPE ARE YOU ON SOLID GROUND? 2 GlOBAL KEY FINDINGS GLOBALLY, ENTERPRISES ARE LOSING AS MUCH AS $1.7 TRILLION

More information

3D Workspace: a new dimension to your desktop

3D Workspace: a new dimension to your desktop 3D Workspace: a new dimension to your desktop The desktop management landscape has changed As the world of work changes, so do the mechanics of IT management and delivery. Technology advances like virtualised

More information

Measurements and indicators for healthcare IT. Leif Panduro Jensen, MD, MHM Director of Centre, Rigshospitalet, Copenhagen, DK

Measurements and indicators for healthcare IT. Leif Panduro Jensen, MD, MHM Director of Centre, Rigshospitalet, Copenhagen, DK Measurements and indicators for healthcare IT Leif Panduro Jensen, MD, MHM Director of Centre, Rigshospitalet, Copenhagen, DK Measurements and indicators for healthcare IT Working group from January to

More information

GLOBAL EDUCATION PROGRAM

GLOBAL EDUCATION PROGRAM GLOBAL EDUCATION PROGRAM RUSSIAN FEDERATION GOVERNMENT-SPONSORED PROGRAM THAT OFFERS RUSSIAN CITIZENS AN OPPORTUNITY TO STUDY AT LEADING FOREIGN UNIVERSITIES REGULATIONS: ABOUT GEP http://educationglobal.ru/o_programme/

More information

Configuring DHCP for ShoreTel IP Phones

Configuring DHCP for ShoreTel IP Phones Configuring DHCP for ShoreTel IP Phones Network Requirements and Preparation 3 Configuring DHCP for ShoreTel IP Phones The ShoreTel server provides the latest application software and configuration information

More information

MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM AN ONLINE TOOL DESIGNED TO TAKE THE WORK OUT OF YOUR COMPENSATION REVIEW PROCESS

MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM AN ONLINE TOOL DESIGNED TO TAKE THE WORK OUT OF YOUR COMPENSATION REVIEW PROCESS MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM AN ONLINE TOOL DESIGNED TO TAKE THE WORK OUT OF YOUR COMPENSATION REVIEW PROCESS MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM www.imercer.com/cars Mercer

More information

EMC GLOBAL DATA PROTECTION INDEX KEY FINDINGS & RESULTS FOR ITALY

EMC GLOBAL DATA PROTECTION INDEX KEY FINDINGS & RESULTS FOR ITALY EMC GLOBAL DATA PROTECTION INDEX KEY FINDINGS & RESULTS FOR ITALY 1 THE DATA PROTECTION LANDSCAPE ARE YOU ON SOLID GROUND? 2 GLOBAL KEY FINDINGS GLOBALLY, ENTERPRISES ARE LOSING AS MUCH AS $1.7 TRILLION

More information

Agilent OSS access7 Signaling Meter

Agilent OSS access7 Signaling Meter Agilent OSS access7 Signaling Meter access7 Signaling Meter - extracting the maximum revenue potential from your network Agilent access7 Signaling Meter helps you to measure SS7 traffic volumes and network

More information

Global @dvisor. Same-Sex Marriage. Citizens in 16 Countries Assess Their Views on Same-Sex Marriage for a Total Global Perspective

Global @dvisor. Same-Sex Marriage. Citizens in 16 Countries Assess Their Views on Same-Sex Marriage for a Total Global Perspective Global @dvisor Same-Sex Marriage Citizens in 16 Countries Assess Their Views on Same-Sex Marriage for a Global Perspective These are the findings of the Global @dvisor Wave 45 (G@45), an Ipsos survey conducted

More information

Social insurance, private insurance and social protection. The example of health care systems in some OECD countries

Social insurance, private insurance and social protection. The example of health care systems in some OECD countries Social insurance, private insurance and social protection. The example of health care systems in some OECD countries References OECD publications on Health care Swiss Re publications Sigma No 6/2007 on

More information

Updating the QIAcube operating software

Updating the QIAcube operating software Updating the QIAcube operating software This document describes how to upgrade your QIAcube mainboard firmware to version P, your mainboard PLC program to version R, and your centrifuge firmware to version

More information

Global BPO Market Forecast: 2014-2018

Global BPO Market Forecast: 2014-2018 Global BPO Market Forecast: 2014-2018 Market Forecast Report Abstract June 2014 By John Willmott BPO Market Development program NelsonHall 233 pages research.nelsonhall.com Who Is This Report For? NelsonHall

More information

Telzed Limited. Broadband speed and Internet use. Roger Steele. A discussion paper

Telzed Limited. Broadband speed and Internet use. Roger Steele. A discussion paper Telzed Limited Broadband speed and Internet use Roger Steele A discussion paper This page is left deliberately blank 3 Telzed Broadband speed and Internet use A short analaysis based on Akamai data December

More information

Tble Home Team Visiting Team Home Team Visiting Team Home Team Visiting Team. Open Qualification Group A. 1st Round 2nd Round 3rd Round

Tble Home Team Visiting Team Home Team Visiting Team Home Team Visiting Team. Open Qualification Group A. 1st Round 2nd Round 3rd Round Open Qualification Group A 14th WORLD BRIDGE GAMES OPEN SERIES Group A 1 Netherlands Mexico Chile Netherlands Netherlands Denmark 2 Saudi Arabia Bosnia & Hrzna Switzerland Jordan Spain Germany 3 Korea

More information

Trends in Tax Administration Outsourcing. Why tax administrations outsource?

Trends in Tax Administration Outsourcing. Why tax administrations outsource? Trends in Tax Administration Outsourcing The M Group, Inc. Federation of Tax Administrators August 13, 2003 Agenda Outsourcing and Out-tasking Why tax administrations outsource? Trends in outsourcing Making

More information

UNIVERSITIES AND COLLEGES RETIREMENT SAVINGS SCHEME

UNIVERSITIES AND COLLEGES RETIREMENT SAVINGS SCHEME UNIVERSITIES AND COLLEGES RETIREMENT SAVINGS SCHEME PENSIONS PEOPLE VALUE FROM MERCER MERCER DC AND SAVINGS PENSIONS PEOPLE VALUE, WHATEVER THEIR PRIORITIES IN LIFE You employ different people with widely

More information

Expenditure and Outputs in the Irish Health System: A Cross Country Comparison

Expenditure and Outputs in the Irish Health System: A Cross Country Comparison Expenditure and Outputs in the Irish Health System: A Cross Country Comparison Paul Redmond Overview This document analyzes expenditure and outputs in the Irish health system and compares Ireland to other

More information

BT Premium Event Call and Web Rate Card

BT Premium Event Call and Web Rate Card BT Managed Event and BT Self-Managed Event (also referred to as Express, Plus and Premium) Conference Bridge and Call for Booked Audio Conferencing Services will comprise the following for each phone-conference:

More information

Foreign Direct Investment in the United States. Organization for International Investment

Foreign Direct Investment in the United States. Organization for International Investment Foreign Direct Investment in the United States Organization for International Investment March 18, 2009 Key Findings FOREIGN DIRECT INVESTMENT IN THE UNITED STATES Foreign Direct Investment in the United

More information

Public Sector Enterprises and Cloud Computing: Realizing Efficiencies

Public Sector Enterprises and Cloud Computing: Realizing Efficiencies Public Sector Enterprises and Cloud Computing: Realizing Efficiencies Summary Catalyst Cloud technology, and its suitability for public services, continues to be a subject that polarizes CIOs. For some,

More information