ICT investment trends in the retail banks. Enterprise ICT spending patterns through to the end of 2015 August 2014

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1 ICT investment trends in the retail banks Enterprise ICT spending patterns through to the end of 2015 August 2014

2 1 Trends in ICT budgets 1.1 Summary This report presents the findings from a survey of 136 retail banks regarding their Information & Communications Technology (ICT) investment trends. The survey investigates how retail banks currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: hardware, software, IT services, communications, and consulting. The report illustrates the core technologies enterprises are investing in, including business intelligence, mobility, and cloud computing. The survey also highlights the approach adopted by enterprises in retail banks when purchasing technology. Through Kable s survey, the report aims to provide better insight to ICT vendors and services providers when pitching their solutions to retail banks. The survey was conducted in Q via an online methodology, with respondents all having ICT decision maker responsibility (typically CIOs and IT Managers). Kable plans to repeat the survey in the second half of 2014, in order to monitor ICT budget changes on an ongoing basis. 1.2 Reason to buy This report will help readers to understand how retail banking ICT landscape is set to change in Gain a view as to how ICT money is being allocated in your target audience. The report covers a detailed breakdown of the opportunities within each of the core areas of ICT spend (hardware, software, IT services, telecommunications, and consulting.) The report will help users to gain a view of the current strategic objectives of retail banks. The report will provide a detailed breakdown of the opportunities within selected technology categories (mobility, business intelligence, and cloud computing). Understand the factors that are influencing retail banks decision to select an ICT provider. Gain a view as to the business and IT objectives retail banks are looking to achieve through their ICT investment strategies.

3 1.3 Survey demographics Figure 1: Retail banks ICT survey geographic breakdown Table 1: Retail banks ICT survey geographic breakdown Geography Count Percentage of respondents Spain % US % Italy % France % Middle East % UK % Germany % Canada % Australia % South Korea % Denmark % Netherlands %

4 Belgium % Japan % Switzerland % Sweden % Singapore % Finland % Norway % Total %

5 Figure 2: Retail banks ICT survey breakdown by size band (number of employees) Retail banks' ICT survey breakdown by size band (number of employees) % % % % % % % Over respondents Table 2: Retail banks ICT survey breakdown by size band (number of employees) Employee size band Count Percentage of respondents Over 10,000 % 5,000-9,999 % 2,000-4,999 % 1,000-1,999 % % % % Total %

6 1.4 ICT budget changes Figure 3: Recent and expected ICT budget changes among retail banks Table 3: Recent and expected ICT budget changes among retail banks Trend (Count) (%) expectation (Count) expectation (%) Decrease more than 6% % % Decrease slightly (1%- 5%) % % Flat (0%) % % Increase slightly (1-5%) % % Increase significantly (6%+) % % Total % % Despite the uncertain economic conditions... (Summary of the situation in the enterprise ICT market and discussion around the degree to which IT budgets are decreasing/increasing/staying flat.)

7 1.5 ICT budget allocation by core technology area Figure 4: Retail banks (external) ICT budget allocation, 2013 and 2014 Table 4: Retail banks (external) ICT budget allocation, 2013 and 2014 Category Average budget in 2013 (%) Average budget in 2014 (%) Software % % Hardware % % Services % % Communications % % Consulting % % Other % % Total % % Kable s survey suggests that retail banks are allocating a major portion of their IT budgets on (A brief description of the way in which enterprises are allocating their IT budgets.). on how this breaks down by provider type).

8 1.5.1 Hardware budget breakdown Figure 5: Retail banks average hardware budget allocation Table 5: Retail banks average hardware budget allocation IT function Average budget (%) Clients Network and communications equipment Mainframes Security Servers Processors Storage Peripherals Total Kable s recent survey finds that almost one third of the hardware spend is on... (A brief description on where the investments are being made and what the implications are for hardware vendors.)

9 2 ICT investment priorities and vendor mindshare 2.1 Mobility Figure 6: Mobility retail banks current and future investment priorities Table 6: Mobility retail banks current and future investment priorities Mobility Have now (count) Have now (%) Considering investment in next 2 years (count) Considering investment in next 2 years (%) Device management % % Employee/supplier facing application development % % Tablet computing % % Customer facing mobile applications % % The demand for mobility is growing in retail banks; such solutions enable enterprises to manage their operations more effectively by providing... (Briefly describe in which sub categories banks are planning on making investments).

10 3 ICT procurement trends 3.1 Business objectives influencing IT investment strategy Figure 7: Business objectives which influence retail banks' IT investment strategy Table 7: Business objectives which influence retail banks' IT investment strategy Business objectives Increase customer satisfaction Increase revenues Raise efficiency Achieve or maintain regulatory compliance Improve supplier relationships Cut costs Average rating A majority of retail banks rate... as their most important business objective.

11 3.2 IT objectives influencing IT investment strategy Figure 8: IT objectives which influence retail banks' IT investment strategy Table 8: IT objectives which influence retail banks' IT investment strategy IT objectives % of responses(1) % of responses(2) % of responses(3) % of responses(4) Average rating Better demonstrate the value of IT to the business % % % % Use IT to support revenue growth % % % % Deliver new functionality to business users % % % % Meet internal service level agreements % % % % Align IT with overall business goals % % % % A majority of retail banks rate... as their most important IT objective.

12 4 Sector-specific trends 4.1 IT expenditure plans for specific business areas Figure 9: IT expenditure plans in 2014 compared to 2013, for specific business areas within retail banks Table 9: IT expenditure plans in 2014 compared to 2013, for specific business areas within retail banks Business areas Increase significantl y (6%+) Increase slightly (1%-5%) Flat (0%) Decrease 6% or more Decrease slightly (1%-5%) Do not have Product development % % % % % % Mobile banking % % % % % % Compliance / risk management Operations (e.g. account opening) Product/ account administration % % % % % % % % % % % % % % % % % % Payments % % % % % % Business support (e.g. HR / Finance) % % % % % % Contact centers % % % % % % ATMs % % % % % %

13 Marketing % % % % % % Branches % % % % % % Online banking % % % % % %

14 5 Report Methodology Kable s Customer Insight Survey reports are primarily based on the information (related to ICT budgets, priorities and procurement plans) collected through an annual survey performed in the fourth quarter of every year. The primary research involves a major program of interviewing CIOs and IT executives regarding their IT investment and priorities. The secondary research process involves covering publicly available sources, company annual reports, and press releases. The content in the report is written by analyzing the survey findings and substantiating those findings through secondary research.

15 6 Further reading ICT investment trends in financial markets, September 2014 ICT investment trends in pharmaceuticals, September 2014

16 TABLE OF CONTENTS 1 Trends in ICT budgets Introduction Survey demographics ICT budget changes ICT budget allocation by core technology area Hardware budget breakdown Software budget breakdowns Third party IT services expenditure Telecommunications budget ICT budget allocation by function Outsourced IT functions ICT investment priorities and vendor mindshare Introduction Business intelligence Mobility Cloud computing ICT procurement trends Introduction Business objectives influencing IT investment strategy IT objectives influencing IT investment strategy ICT provider selection Sector-specific trends Introduction IT expenditure plans for specific business areas Business areas receiving the largest investments Business challenges Summary Retail banks are increasing their investments in innovative ICT domains, to ensure operating efficiency and maintain their competence Appendix Definitions Further reading Contact the authors... 57

17 List of Figures Figure 1: Retail banking - enterprise ICT survey geographic breakdown... 5 Figure 2: Retail banking - enterprise ICT survey breakdown by size band (number of employees)... 7 Figure 3: Recent and expected ICT budget changes among retail banks... 8 Figure 4: Retail banks (external) ICT budget allocation, 2013 and Figure 5: Retail banks average hardware budget allocation Figure 6: Retail banks average software budget allocation by technology Figure 7: Retail banks average IT services budget allocation Figure 8: Retail banks average IT consulting services budget allocation Figure 9: Retail banks average telecommunications budget allocation Figure 10: Retail banks ICT budget allocation by function, 2013 and Figure 11: Outsourced IT functions - retail banks current and future outsourcing priorities Figure 12: Business intelligence retail banks current and future investment priorities Figure 13: Business intelligence vendor mindshare among retail banks Figure 14: Mobility retail banks current and future investment priorities Figure 15: Mobility vendor mindshare among retail banks Figure 16: Cloud computing retail banks current and future investment priorities Figure 17: Cloud computing vendor mindshare among retail banks Figure 18: Business objectives which influence retail banks IT investment strategy Figure 19: IT objectives which influence retail banks IT investment strategy Figure 20: Factors influencing retail banks decision to choose an ICT provider Figure 21: IT expenditure plans in 2014 compared to 2013, for specific business areas within retail banks 44 Figure 22: Top three IT projects in 2014 for retail banks Figure 23: Importance of the following business challenges for retail banks... 50

18 List of Tables Table 1: Retail banking - enterprise ICT survey geographic breakdown... 6 Table 2: Retail banking - enterprise ICT survey breakdown by size band (number of employees)... 7 Table 3: Recent and expected ICT budget changes among retail banks... 8 Table 4: Retail banks (external) ICT budget allocation, 2013 and Table 5: Retail banks average hardware budget allocation Table 6: Retail banks average software budget allocation by technology Table 7: Retail banks average IT services budget allocation Table 8: Retail banks average IT consulting services budget allocation Table 9: Retail banks average telecommunications budget allocation Table 10: Retail banks ICT budget allocation by function, 2013 and Table 11: Outsourced IT functions - retail banks current and future outsourcing priorities Table 12: Business intelligence retail banks current and future investment priorities Table 13: Business intelligence vendor mindshare among retail banks Table 14: Mobility retail banks current and future investment priorities Table 15: Mobility vendor mindshare among retail banks Table 16: Cloud computing retail banks current and future investment priorities Table 17: Cloud computing vendor mindshare among retail banks Table 18: Business objectives which influence retail banks IT investment strategy Table 19: IT objectives which influence retail banks IT investment strategy Table 20: Factors influencing retail banks decision to choose an ICT provider Table 21: IT expenditure plans in 2014 compared to 2013, for specific business areas within retail banks 45 Table 22: Top three IT projects in 2014 for retail banks Table 23: Importance of the following business challenges for retail banks... 50

19 ICT investment trends in the retail banks P a g e 1 / Kable Business Intelligence Limited / + 44 (0)

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