Retail Quick Reference Guide

Transcription

1 Retail Quick Reference Guide

2 Retail Sale application, select SALE and press Enter 2. Insert chip card into terminal card reader or swipe/ key number into the terminal 3. Enter the SALE amount and press Enter 4. If a chip card, hand the terminal to the cardholder to enter their PIN 6. If required, obtain and verify the cardholders 7. Select Enter 8. Finally a cardholder receipt is printed For referrals go to the referrals section Retail Sale with Contactless enabled application, select SALE and press Enter 2. Enter the Sale amount and press Enter 3. The terminal will prompt to confirm the SALE amount. Select Enter or Yes to confirm or select No to re-key the sale amount. 4. The terminal will prompt present, swipe, key or insert card. a. For Contactless Transactions request the cardholder to present their card to the contactless reader (at pin pad where present, otherwise at terminal card reader) i. An audible beep will sound indicating that the transaction has been successful Note: Depending on the transaction value, cardholder verification may be required (PIN or signature) b. For ICC transactions request the cardholder to insert their card into the Pin pad where present, otherwise insert into the terminal device and press Enter. i. Request the cardholder to enter their Pin into Pin pad where present, otherwise insert into the terminal device and press Enter. 5. Remove the merchant copy receipt by. 6. Remove the customer copy receipt by Note: Contactless transactions are limited to a maximum transaction value which is set by the card issuer Referrals 1. If your terminal displays the referral screen below during your sales transaction contact the AUTHORISATION CENTRE SALE (CARD) x CALL Auth Centre MID: REFERRAL B 2. You must telephone the authorisation centre to obtain an authorisation approval code. 3. The transaction will automatically cancel and the terminal will revert to the Main screen. Once you have received a voice authorisation and have the authorisation code, repeat the transaction using the FORCED SALE method. Force Sale/Offline Mode application, using the Up/Down arrows to NEW TRANS menu option and press Enter 2. Select FORCE and press Enter 3. Insert chip Card (into Pin pad where present,. If keying, you will be asked for the card Expiry Date also 4. Enter the FORCE amount and press Enter 5. The terminal will prompt to key in the AUTHORISATION CODE, received over the phone and press Enter (Note: press key stroke quickly to enter the alpha characters)

3 6. If chip card, hand the terminal to the 7. Remove MERCHANT COPY receipt by 8. If required, obtain and verify the cardholders 10. Finally a cardholder copy receipt is printed Batch/End of Day scroll through the menu screens - select BATCH and press Enter 2. Select End of Day and press Enter 3. Enter your password (if applicable - the 4. Totals are displayed press Yes to confirm sale and refund totals 5. The terminal prints a GBOK report on successful End of Day If end of day fails, please call customer service Refund application. Select REFUND 2. Insert chip Card (into Pin pad where present, 3. Enter the REFUND password (if applicable - the. If keying, you will be asked for the card Expiry Date also 4. Enter the REFUND amount and press Enter 5. Remove the merchant copy receipt by 7. Press Enter 8. Remove the customer copy receipt by Void VOID menu option and press Enter 2. Enter your password (if applicable - the 3. Enter the invoice number of the original sale receipt and confirm the amount to be voided 4. Confirm if the reason for voiding the transaction is due to suspected fraud (if activated on your terminal) 7. Press Enter 8. Remove the customer copy receipt by DCC Retail Sale application, select SALE and insert card. Alternatively, Insert chip card (into pin pad where present, otherwise insert in terminal card reader) or swipe/ key number into the terminal 2. Enter the SALE amount and press Enter Cardholder must be given the choice of accepting DCC or paying in the local currency 3. Does the cardholder wish to pay in their own currency? (Yes/No)/Print rate 4. For DCC, select Enter (alternatively the cardholder must select enter on the Pin Pad) 5. If DCC is declined, the option to convert is provided. Select Yes to continue without DCC or Convert to DCC the transaction 6. If a chip card, hand the terminal to the

4 7. Remove merchant copy receipt by 8. If required, obtain and verify the cardholders 10. Finally a cardholder receipt is printed Note: DCC will not be offered for Contactless transactions For referrals go to the referrals section DCC Refund application. Select REFUND 2. Insert chip Card (into Pin pad where present, 3. Enter the REFUND password (if applicable - the. If keying, you will be asked for the card Expiry Date also 4. Confirm if the REFUND is a DCC REFUND (Yes/No)? Note: The refund must be completed in the same currency as the original sale transaction 5. Enter the REFUND amount and press Enter 6. Does the cardholder wish to be refunded in their own currency (Yes/No)/Print rate 7. Remove the merchant copy receipt by 8. If required, obtain and verify the cardholder s 10. Remove the customer copy receipt by application Using the Up/Down arrows to scroll through the menu screens - select the VOID menu option and press Enter 2. Enter your password (if applicable - the 3. Enter the invoice number of the original sale receipt and confirm the amount to be voided 4. Confirm if the reason for voiding the transaction is due to suspected fraud (if activated on your terminal) 7. Press enter and the cardholder copy is printed and the transaction is voided 8. Remove the customer copy receipt by 9. Insert chip Card (into Pin pad where present, Alternatively press the F key to invoke the payment application and select SALE 10. Enter the SALE amount and press Enter 11. The terminal will prompt to confirm the sale amount select Enter to confirm the sale amount. Select No to re-key the sale amount 12. Select No when prompted for DCC (alternatively the cardholder must select NO on the Pin Pad) 13. Complete the transaction DCC Foreign Currency Reversal In the event that the cardholder was not given the choice and does not wish to proceed with the transaction in their own currency, the DCC transaction should be reversed in the following way: DCC Forced Sale/Offline Mode NEW TRANS menu option and press Enter 2. Select FORCE and press Enter 3. Insert chip Card (into Pin pad where present,

5 wipe/key number into the terminal 4. Enter the FORCE amount and press Enter Cardholder must be given the choice of accepting DCC or paying in the local currency 5. Does the cardholder wish to pay in their own currency? (Yes/No)/Print rate 6. For DCC, select enter (alternatively the cardholder must select enter on the Pin Pad) 7. If DCC is declined, the option to convert is provided. Select Yes to continue without DCC or Convert to DCC the transaction 8. The terminal will prompt to key in an AUTHORISATION CODE, received over the phone and press Enter (Note: press key stroke quickly to enter the alpha characters) 9. If chip card, hand the terminal to the 10 Remove MERCHANT COPY receipt by 11. If required, obtain and verify the cardholders 12. Press Enter 13. Finally a cardholder copy receipt is printed Elavon Financial Services Limited Registered in Ireland Number Registered Office: Block E, 1st Floor, Cherrywood Business Park, Loughlinstown, Co.Dublin, Ireland Directors: Robert Abele (USA), John Collins, Terrance Dolan (USA), Pamela Joseph (USA), Declan Lynch, John McNally, Malcolm Towlson Elavon Financial Services Limited, trading as Elavon, is regulated by the Financial Regulator.