Problem Solving. Appreciation is a very simple but powerful technique for extracting the maximum amount of information from a simple fact.

Size: px
Start display at page:

Download "Problem Solving. Appreciation is a very simple but powerful technique for extracting the maximum amount of information from a simple fact."

Transcription

1 Problem Solving Appreciation - Extracting Maximum Information from Facts Appreciation is a very simple but powerful technique for extracting the maximum amount of information from a simple fact. Starting with a fact, ask the question 'So what?' - i.e. what are the implications of that fact? Keep on asking that question until you have drawn all possible inferences. Appreciation is a technique used by military planners, so we will take a military example: Fact: It rained heavily last night - The ground will be wet - It will turn into mud quickly - If many troops and vehicles pass over the same ground, movement will be progressively slower and more difficult as the ground gets muddier and more difficult. - Where possible, stick to paved roads. Otherwise expect movement to be much slower than normal. While it would be possible to reach this conclusion without the use of a formal technique, Appreciation provides a framework within which you can extract information quickly, effectively and reliably. Key points: Asking 'so what?' repeatedly helps you to extract all important information implied by a fact. Drill Down - Breaking Problems Down Into Manageable Parts Drill Down is a simple technique for breaking complex problems down into progressively smaller parts.

2 To use the technique, start by writing the problem down on the left-hand side of a large sheet of paper. Next, write down the points that make up the next level of detail on the problem a little to the right of this. These may be factors contributing to the problem, information relating to it, or questions raised by it. This process of breaking the problem down into its component part is called 'drilling down'. For each of these points, repeat the process. Keep on drilling down into points until you fully understand the factors contributing to the problem. If you cannot break them down using the knowledge you have, then carry out whatever research is necessary to understand the point. Drilling into a question helps you to get a much deeper understanding of it. The process helps you to recognise and understand the factors that contribute to it. Drill Down prompts you to link in information that you had not initially associated with a problem. It also shows exactly where you need further information. The owner of a windsurfing club is having complaints from its members about the unpleasant quality of the water close to the clubhouse. This seems like a huge problem. She carries out the analysis in Figure 1: This gives her a starting point in which to begin thinking about the problem. It highlights where she does not fully understand the problem, and shows where she needs to carry out further research.

3 Key points: 'Drill Down' helps you to break a large and complex problem down into its component parts, so that you can develop plans to deal with these parts. It also shows you which points you need to research in more detail. It can be used in conjunction with the 5 Whys technique to ensure that you investigate each aspect of the problem systemmatically. Cause & Effect Diagrams - Identifying the Likely Causes of Problems Related variants: Fish or Fishbone Diagrams, and Ishikawa Diagrams Cause and Effect analysis helps you to think through causes of a problem thoroughly. Their major benefit is that they push you to consider all possible causes of the problem, rather than just the ones that are most obvious. The approach combines brainstorming with use of a type of Concept Map. brainstorming is a great way of generating radical ideas. During the brainstorming process there is no criticism of ideas, as free rein is given to people's creativity (criticism and judgment cramp creativity. This often makes group brainstorming sessions enjoyable experiences, which are great for bringing team members together. Individual brainstorming is best for generating many ideas, but tends to be less effective at developing them. Group brainstorming tends to develop fewer ideas, but takes each idea further. Group brainstorming needs formal rules for it to work smoothly. Mind Mapping is an extremely effective method of taking notes. Mind Maps show not only facts, but also the overall structure of a subject and the relative importance of individual parts of it. They help you to associate ideas and make connections that might not otherwise make. If you do any form of research or note taking, try experimenting with Mind Maps. You will find them surprisingly effective! Cause and Effect Diagrams are also known as Fishbone Diagrams. The box and line can be thought of as the head and spine of the fish. Follow these steps to solve a problem with a Cause and Effect diagram: 1. Identify the problem: Write down the exact problem you face in detail. Where appropriate identify who is involved, what the problem is, and when and where it occurs. Write the problem in a box on the left hand side of a large sheet of paper. Draw a line across the paper horizontally from the box. This gives you space to develop ideas. 2. Work out the major factors involved: Next identify the factors that may contribute to the problem. Draw lines off the spine for each factor, and label it. These may be people involved with the problem, systems, equipment, materials, external forces, etc. Try to draw out as many possible factors as possible. If you are trying to solve the problem as part of a group, then this may be a good time for some brainstorming! Using the 'Fish bone' analogy, the factors you find can be thought of as the bones of the fish.

4 3. Identify possible causes: For each of the factors you considered in stage ii, brainstorm possible causes of the problem that may be related to the factor. Show these as smaller lines coming off the 'bones' of the fish. Where a cause is large or complex, then it may be best to break the it down into sub-causes. Show these as lines coming off each cause line. 4. Analyse your diagram: By this stage you should have a diagram showing all the possible causes of your problem. Depending on the complexity and importance of the problem, you can now investigate the most likely causes further. This may involve setting up investigations, carrying out surveys, etc. These will be designed to test whether your assessments are correct. The example below shows a Cause & Effect diagram drawn by a manager who is having trouble getting cooperation from a branch office: If the manager had not thought the problem through, he might have dealt with the problem by assuming that people were being difficult. Instead he might think that the best approach is to arrange a meeting with the Branch Manager. This would allow him to brief the manger fully, and talk through any problems that he may be facing.

5 Key points: Cause & Effect analysis (or fishbone analysis) provide a structured way to help you think through all possible causes of a problem. This helps you to carry out a thorough analysis of a situation.

Figure 1: Fishbone Diagram - Structure. Cause-and-Effect Diagram, Ishikawa diagram, Fishbone diagram, Root Cause Analysis.

Figure 1: Fishbone Diagram - Structure. Cause-and-Effect Diagram, Ishikawa diagram, Fishbone diagram, Root Cause Analysis. FISHBONE DIAGRAM ABSTRACT Category: Analysis Tool The Fishbone Diagram (G) is a tool for analyzing process dispersion. It is also referred to as the "Ishikawa diagram," because Kaoru Ishikawa developed

More information

Tools & Techniques for Process Improvement

Tools & Techniques for Process Improvement Tools & Techniques for Process Improvement Understanding processes so that they can be improved by means of a systematic approach requires the knowledge of a simple kit of ols or techniques. The effective

More information

Key Resources for Project Managers. Critical Thinking. Guide 3

Key Resources for Project Managers. Critical Thinking. Guide 3 Critical Thinking Guide 3 Guide 3 Critical Thinking Reference About this Guide The Critical Thinking Guide is intended to serve as a reference for you, the new project manager, and to give you basics

More information

CONTINUOUS IMPROVEMENT EXERCISE L. Leslie Gardner, Ph.D., Assistant Professor School of Business University of Indianapolis

CONTINUOUS IMPROVEMENT EXERCISE L. Leslie Gardner, Ph.D., Assistant Professor School of Business University of Indianapolis CONTINUOUS IMPROVEMENT EXERCISE L. Leslie Gardner, Ph.D., Assistant Professor School of Business University of Indianapolis To try out the continuous improvement skills you have learned over the last few

More information

Quality Improvement in the Social Services, Part 2. Curtis McMillen, Ph.D.

Quality Improvement in the Social Services, Part 2. Curtis McMillen, Ph.D. Quality Improvement in the Social Services, Part 2 Curtis McMillen, Ph.D. We ll talk about Tools for quality improvement Root cause analysis (fishbone diagrams / five whys) Other assessment tools (SIPOC,

More information

Welcome to the National College of Art and Design portfolio submission brief for 2014.

Welcome to the National College of Art and Design portfolio submission brief for 2014. Portfolio Submission Brief for entry into NCAD 2014 Welcome to the National College of Art and Design portfolio submission brief for 2014. Some people bring longer term work and life experiences; some

More information

If You Think You Can Do Without a Business Analyst Think Again! By Maureen McVey, PMP and George Bridges, PMP

If You Think You Can Do Without a Business Analyst Think Again! By Maureen McVey, PMP and George Bridges, PMP If You Think You Can Do Without a Business Analyst Think Again! By Maureen McVey, PMP and George Bridges, PMP In this article, we will introduce you to how the Business Analysis (BA) discipline can contribute

More information

Name: Quick Lesson Ideas. 8 Teaching lessons:

Name: Quick Lesson Ideas. 8 Teaching lessons: Name: Quick Lesson Ideas By: STEVAN KRAJNJAN ISBN 978-0-9689702-9-4 Stevan Krajnjan LESSON 8 TIMESAVING LESSONS Practical lessons and amusing illustrations make this book an ideal year-round, timeless

More information

CAPA Essentials Root Cause Analysis Tools and Techniques

CAPA Essentials Root Cause Analysis Tools and Techniques CAPA Essentials Root Cause Analysis Tools and Techniques Presented by Edna R. Falkenberg 21/10/2014 Slide 1 in numbers: Growing from strength to strength 1 One-stop technical solution provider 150 years

More information

Common Tools for Displaying and Communicating Data for Process Improvement

Common Tools for Displaying and Communicating Data for Process Improvement Common Tools for Displaying and Communicating Data for Process Improvement Packet includes: Tool Use Page # Box and Whisker Plot Check Sheet Control Chart Histogram Pareto Diagram Run Chart Scatter Plot

More information

A C T I V I T Y : U S I N G T H E F I S H B O N E D I A G R A M TO

A C T I V I T Y : U S I N G T H E F I S H B O N E D I A G R A M TO C O L L E C T I V E L E A D E R S H I P W O R K S P L A N N I N G F O R AC T I O N 143 A C T I V I T Y : U S I N G T H E F I S H B O N E D I A G R A M TO GENERATE ACTION PL ANS Moving from identifying

More information

Contents. Before you begin. Learning outcomes Competency standard How to use this book

Contents. Before you begin. Learning outcomes Competency standard How to use this book Contents Contents Before you begin Learning outcomes Competency standard How to use this book Assessment Developing employability skills Developing an evidence portfolio Resources v v vi vii viii ix xii

More information

2 Costing and Funding. Project Costs and Funding a Cautionary Note. Preparatory Costs. Project Overheads

2 Costing and Funding. Project Costs and Funding a Cautionary Note. Preparatory Costs. Project Overheads 2 Costing and Funding 2.1 Identifying the costs of a hockey facilities project and how it will be funded is such an important part of the planning of the project that it is the focus of this separate section

More information

Guidance on preventing Slips, Trips and Falls

Guidance on preventing Slips, Trips and Falls Children s Service Local Code of Practice 28 Guidance on preventing Slips, Trips and Falls Issued March 2012 Local Code of Practice Preventing slips, trips and falls Introduction: 55% of all accidents

More information

Communications Failure

Communications Failure Communications Failure James L. Horton The CEO was furious. He was depending on a new employee benefits program to help control costs. It wasn t as generous as the old program, but it was flexible and

More information

Supplier Training 8D Problem Solving Approach. 2013 Brooks Automation, Inc.

Supplier Training 8D Problem Solving Approach. 2013 Brooks Automation, Inc. Supplier Training 8D Problem Solving Approach What is the 8D method? 8D stands for the 8 disciplines or the 8 critical steps for solving problems. It is a highly disciplined and effective scientific approach

More information

Personal Development Planning and eportfolio. Student Guide

Personal Development Planning and eportfolio. Student Guide Personal Development Planning and eportfolio Student Guide 1 Introduction PDP helps you to develop the skills you need to take responsibility for your learning, development and career progression. Engaging

More information

Presentation Guidelines

Presentation Guidelines Presentation Guidelines Presentation Team: Try to keep the number of presenters to 3 or less, but if the presentation requires more people include them. Copies: 10 copies for the judges unless told otherwise.

More information

DC mesh current analysis

DC mesh current analysis DC mesh current analysis This worksheet and all related files are licensed under the Creative Commons Attribution License, version 1.0. To view a copy of this license, visit http://creativecommons.org/licenses/by/1.0/,

More information

Participants. Mind-set. Session facilitator

Participants. Mind-set. Session facilitator 009 technique Creativity Techniques Creativity techniques can be used during the D4S Redesign (Chapter 5) and D4S Benchmarking (Chapter 6) processes. Creativity is a continuous part of the product development

More information

XBRL guide for UK businesses

XBRL guide for UK businesses XBRL guide for UK businesses This document provides an introduction for UK businesses to the extensible Business Reporting Language (XBRL) data format and Inline XBRL (ixbrl), the standard form of presentation

More information

AUTOMATED LEARNING TOOLS.

AUTOMATED LEARNING TOOLS. AUTOMATED LEARNING TOOLS A memo for the preparation of an FP6 proposal 1. Introduction European Union has adopted a framework programm, called the Sixth Framework Program FP6, for the period 2002-2006.

More information

Your Questions Answered

Your Questions Answered Your Questions Answered What are the major features of the student report card? A E scale lear information about your child s strengths and weaknesses An indication s progress over the previous 12 months

More information

Debt collection compliance guide

Debt collection compliance guide Debt collection compliance guide June 1999 This guide has been prepared by the Australian Competition and Consumer Commission for businesses that collect debts. It is divided into four sections: Part A

More information

HUMAN RESOURCE MANAGEMENT EVENT PARTICIPANT INSTRUCTIONS

HUMAN RESOURCE MANAGEMENT EVENT PARTICIPANT INSTRUCTIONS CAREER CLUSTER Business Management and Administration CAREER PATHWAY Human Resource Management INSTRUCTIONAL AREA Operations HUMAN RESOURCE MANAGEMENT EVENT PARTICIPANT INSTRUCTIONS PROCEDURES 1. The event

More information

The Do s and Don ts of Outsourcing Your Call Center William D. Puso, Vice President & Managing Partner, The INSIGHT Group

The Do s and Don ts of Outsourcing Your Call Center William D. Puso, Vice President & Managing Partner, The INSIGHT Group The Do s and Don ts of Outsourcing Your Call Center William D. Puso, Vice President & Managing Partner, The INSIGHT Group Making the Decision Thinking about outsourcing your Call Center? This isn t a small

More information

Process/Workflow Analysis Quiz

Process/Workflow Analysis Quiz Process/Workflow Analysis Quiz Question ID: 1 Outline Section: WF A flowchart can be used to show all except A: the specifications of the system. B: re-engineered clarity. C: existing confusion. D: the

More information

Listening to the Customer s Voice 1

Listening to the Customer s Voice 1 Listening to the Customer s Voice 1 Karl E. Wiegers Process Impact 716-377-5110 www.processimpact.com Perhaps the greatest challenge facing the software developer is sharing the vision of the final product

More information

Continuous Quality Improvement Process Tailored for the School Nutrition Environment

Continuous Quality Improvement Process Tailored for the School Nutrition Environment National Food Service Management Institute The University of Mississippi Continuous Quality Improvement Process Tailored for the School Nutrition Environment Applied Research Division The University of

More information

DEFINING THE STAKEHOLDERS FOR YOUR CAMPAIGNS AND PROJECTS

DEFINING THE STAKEHOLDERS FOR YOUR CAMPAIGNS AND PROJECTS Audience Mapping DEFINING THE STAKEHOLDERS FOR YOUR CAMPAIGNS AND PROJECTS It s important to know who your stakeholders and your audience are. Whether you re carrying out a strategic review or designing

More information

Don t fit into any of these categories? No problem. We can get very creative, so let s make something work for you.

Don t fit into any of these categories? No problem. We can get very creative, so let s make something work for you. Introduction Great ideas and opportunities come from collaboration: cornerstones of Dyn s Partner Program. Benefit from partnering with an IaaS leader, enhance your client technology and get value-added

More information

Problem Solving Tools and Techniques

Problem Solving Tools and Techniques GUIDELINES TESSERACT Management Systems Problem Solving Tools and Techniques Prepared by: Mike Clargo Tesseract Management Systems Limited INTRODUCTION This document is intended to provide a basic outline

More information

VALLIAMMAI ENGINEERING COLLEGE S.R.M. Nagar, Kattankulathur DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING

VALLIAMMAI ENGINEERING COLLEGE S.R.M. Nagar, Kattankulathur DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING VALLIAMMAI ENGINEERING COLLEGE S.R.M. Nagar, Kattankulathur DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING Sub Code : CP7007 Sub Name: SOFTWARE REQUIREMENTS ENGINEERING Branch / Year : ME CSE / I Year

More information

What Is Small Claims Court? What Types Of Cases Can Be Filed In Small Claims Court? Should I Sue? Do I Have the Defendant s Address?

What Is Small Claims Court? What Types Of Cases Can Be Filed In Small Claims Court? Should I Sue? Do I Have the Defendant s Address? SMALL CLAIMS COURT What Is Small Claims Court? Nebraska law requires that every county court in the state have a division known as Small Claims Court (Nebraska Revised Statute 25-2801). Small Claims Court

More information

Leading and Motivating as a Manager

Leading and Motivating as a Manager Leading and Motivating as a Manager Overview Ten keys to leading and motivating the people you manage. Find out what motivates the people who report to you Hire and keep people who are good at the work

More information

A Guide to Developing a Workflow System for Your Financial Advisory Firm

A Guide to Developing a Workflow System for Your Financial Advisory Firm A Guide to Developing a Workflow System for Your Financial Advisory Firm A financial advisory firm cannot deliver a high level of service to its clients efficiently and profitably without a workflow system

More information

Application of Fishbone Analysis for Evaluating Supply Chain and Business Process- A CASE STUDY ON THE ST JAMES HOSPITAL

Application of Fishbone Analysis for Evaluating Supply Chain and Business Process- A CASE STUDY ON THE ST JAMES HOSPITAL Application of Fishbone Analysis for Evaluating Supply Chain and Business Process- A CASE STUDY ON THE ST JAMES HOSPITAL Tarun Kanti Bose 1 1 Assistant Professor, Business Administration Discipline, Khulna

More information

EXAM. Exam #3. Math 1430, Spring 2002. April 21, 2001 ANSWERS

EXAM. Exam #3. Math 1430, Spring 2002. April 21, 2001 ANSWERS EXAM Exam #3 Math 1430, Spring 2002 April 21, 2001 ANSWERS i 60 pts. Problem 1. A city has two newspapers, the Gazette and the Journal. In a survey of 1, 200 residents, 500 read the Journal, 700 read the

More information

Improve Your Workshop: New Tools and Techniques for Challenging the Process. Presenters: Evans Kerrigan & Tracy O Rourke

Improve Your Workshop: New Tools and Techniques for Challenging the Process. Presenters: Evans Kerrigan & Tracy O Rourke Improve Your Workshop: New Tools and Techniques for Challenging the Process Presenters: Evans Kerrigan & Tracy O Rourke Who Is This? Who Is This? What if you found that creative genius does not lie in

More information

An Introduction to Design Thinking PROCESS GUIDE

An Introduction to Design Thinking PROCESS GUIDE An Introduction to Design Thinking PROCESS GUIDE Empathize To create meaningful innovations, you need to know your users and care about their lives. WHAT is the Empathize mode Empathy is the centerpiece

More information

Quality Risk Management ICH Q9 & ISO 14971. Presented by Michael Kerr 11 th November 2011

Quality Risk Management ICH Q9 & ISO 14971. Presented by Michael Kerr 11 th November 2011 Quality Risk Management ICH Q9 & ISO 14971 Presented by Michael Kerr 11 th November 2011 Agenda Risk Concept QRM Fundamentals Regulatory Expectations Warning Letters / Observations Application of QRM Introduction:

More information

Copyright 2013 Hendry Performance Development Ltd - All Rights Reserved. Performance Management & Development

Copyright 2013 Hendry Performance Development Ltd - All Rights Reserved. Performance Management & Development Performance Management & Development Moving Into Management New or inexperienced managers and supervisors or those who have not been trained in the role Benefits & Outcomes By the end of the programme,

More information

CAUSE-AND-EFFECT DIAGRAM

CAUSE-AND-EFFECT DIAGRAM Module 5 CAUSE-AND-EFFECT DIAGRAM CAUSE-AND-EFFECT DIAGRAM 1 What is a Cause-and-Effect Diagram? A Cause-and-Effect Diagram is a tool that helps identify, sort, and display possible causes of a specific

More information

Process-based Auditing

Process-based Auditing Process-based Auditing Dennis R. Arter The Audit Guy Columbia Audit Resources Kennewick, WA, USA, 99336 dennis@auditguy.net Summary Process-based auditing is a new name for an old topic. It requires an

More information

Introducing the. Tools for. Continuous Improvement

Introducing the. Tools for. Continuous Improvement Introducing the Tools for Continuous Improvement The Concept In today s highly competitive business environment it has become a truism that only the fittest survive. Organisations invest in many different

More information

british council behaviours www.britishcouncil.org

british council behaviours www.britishcouncil.org british council behaviours Mat Wright Mat Wright Mat Wright CREATING SHARED PURPOSE I gain the active support of other people so they are fully engaged and motivated to contribute effectively. I do this

More information

6 A/B Tests You Should Be Running In Your App

6 A/B Tests You Should Be Running In Your App 6 A/B Tests You Should Be Running In Your App Introduction Everyone in mobile believes in A/B testing. But if you re wasting your days testing nothing more than various colors or screen layouts: you re

More information

Management Information System Prof. B. Mahanty Department of Industrial Engineering & Management Indian Institute of Technology, Kharagpur

Management Information System Prof. B. Mahanty Department of Industrial Engineering & Management Indian Institute of Technology, Kharagpur (Refer Slide Time: 00:54) Management Information System Prof. B. Mahanty Department of Industrial Engineering & Management Indian Institute of Technology, Kharagpur Lecture - 18 Data Flow Diagrams - III

More information

Demonstrating Understanding Rubrics and Scoring Guides

Demonstrating Understanding Rubrics and Scoring Guides Demonstrating Understanding Rubrics and Scoring Guides Project-based learning demands a more progressive means of assessment where students can view learning as a process and use problem-solving strategies

More information

Section 1.1 Exercises (Solutions)

Section 1.1 Exercises (Solutions) Section 1.1 Exercises (Solutions) HW: 1.14, 1.16, 1.19, 1.21, 1.24, 1.25*, 1.31*, 1.33, 1.34, 1.35, 1.38*, 1.39, 1.41* 1.14 Employee application data. The personnel department keeps records on all employees

More information

BENEFITS REALIZATION ENSURES CHANGE DELIVERS GREATER BUSINESS VALUE

BENEFITS REALIZATION ENSURES CHANGE DELIVERS GREATER BUSINESS VALUE BENEFITS REALIZATION ENSURES CHANGE DELIVERS GREATER BUSINESS VALUE Focusing on the delivery of value-adding benefits is an excellent way to achieve greater ROI from change. Benefits & Value Management

More information

Quality Tools, The Basic Seven

Quality Tools, The Basic Seven Quality Tools, The Basic Seven This topic actually contains an assortment of tools, some developed by quality engineers, and some adapted from other applications. They provide the means for making quality

More information

Fact Sheet Series. The Interactive Process: Federal Sector

Fact Sheet Series. The Interactive Process: Federal Sector Fact Sheet Series The Interactive Process: Federal Sector JAN S ACCOMMODATION FACT SHEET SERIES THE INTERACTIVE PROCESS: FEDERAL SECTOR The Rehabilitation Act of 1973 requires the Federal sector to provide

More information

The States of Jersey Department for. Health & Social Services. Health Protection Public Health Services. 4.1 Noise Control Policy and Procedure

The States of Jersey Department for. Health & Social Services. Health Protection Public Health Services. 4.1 Noise Control Policy and Procedure The States of Jersey Department for Health & Social Services Health Protection Public Health Services 4.1 Noise Control Policy and Procedure February 2007 DOCUMENT PROFILE Policy No. 4.1 Document Purpose

More information

Continuous Improvement Toolkit

Continuous Improvement Toolkit Continuous Improvement Toolkit Mind Mapping Managing Risk PDPC Pros and Cons Importance-Urgency Mapping RACI Matrix Stakeholder Analysis FMEA RAID Logs Break-even Analysis Cost Benefit Analysis PEST PERT/CPM

More information

CORPORATE PERFORMANCE MANAGEMENT GUIDELINE

CORPORATE PERFORMANCE MANAGEMENT GUIDELINE -001 CORPORATE PERFORMANCE MANAGEMENT GUIDELINE -001 TABLE OF CONTENTS 1 Introduction... 3 1.1 Scope... 3 1.2 Purpose... 3 2 Performance Management Framework Overview... 4 3 Performance Management Framework...

More information

o Presentation Guide o What s On the Shelf? o Healthy Meal Planner (Side A) / Healthy Meal Planner Worksheet (Side B)

o Presentation Guide o What s On the Shelf? o Healthy Meal Planner (Side A) / Healthy Meal Planner Worksheet (Side B) INGREDIENTS FOR A DYNAMITE PRESENTATION o Presentation Guide o What s On the Shelf? o Healthy Meal Planner (Side A) / Healthy Meal Planner Worksheet (Side B) o Smart Shopper Price Comparison o Blank paper

More information

Introduction to STATISTICAL PROCESS CONTROL TECHNIQUES

Introduction to STATISTICAL PROCESS CONTROL TECHNIQUES Introduction to STATISTICAL PROCESS CONTROL TECHNIQUES Preface 1 Quality Control Today 1 New Demands On Systems Require Action 1 Socratic SPC -- Overview Q&A 2 Steps Involved In Using Statistical Process

More information

Re-Engineering Lean Care Management and Automation in a Value-Based World

Re-Engineering Lean Care Management and Automation in a Value-Based World Re-Engineering Lean Care Management and Automation in a Value-Based World Jerry Green Kristy Sanders March 30, 2016 Housekeeping 1. Using the control panel Use the control panel on the right side of your

More information

Exercise and the Brain

Exercise and the Brain Exercise and the Brain Daniela Nardelli has been a teacher of Mathematics and Physics for more than 20 years. She has a keen interest in understanding how the brain works and how to maximise student learning.

More information

Direct Access to the Bar. The Advice Services Alliance s response to the Bar Council s consultation paper

Direct Access to the Bar. The Advice Services Alliance s response to the Bar Council s consultation paper advice services alliance policy response Direct Access to the Bar The Advice Services Alliance s response to the Bar Council s consultation paper ASA May 2002 12 th Floor New London Bridge House, 25 London

More information

Taxonomies in Practice Welcome to the second decade of online taxonomy construction

Taxonomies in Practice Welcome to the second decade of online taxonomy construction Building a Taxonomy for Auto-classification by Wendi Pohs EDITOR S SUMMARY Taxonomies have expanded from browsing aids to the foundation for automatic classification. Early auto-classification methods

More information

Communication and Icebreaker Exercises

Communication and Icebreaker Exercises Communication and Icebreaker Exercises Two Truths and a Lie Time Required: 15-30 minutes Start out by having every team member secretly write down two truths about themselves and one lie on a small piece

More information

The Bubble Sheet A Flexible Action Planning Tool January 2012 Wholonomy Consulting www.wholonomyconsulting.com

The Bubble Sheet A Flexible Action Planning Tool January 2012 Wholonomy Consulting www.wholonomyconsulting.com The Bubble Sheet A Flexible Action Planning Tool January 2012 Wholonomy Consulting www.wholonomyconsulting.com 1 Foreword We have developed this flexible action planning tool to support individuals and

More information

Chapter 11 Equilibrium

Chapter 11 Equilibrium 11.1 The First Condition of Equilibrium The first condition of equilibrium deals with the forces that cause possible translations of a body. The simplest way to define the translational equilibrium of

More information

USING DEFECT ANALYSIS FEEDBACK FOR IMPROVING QUALITY AND PRODUCTIVITY IN ITERATIVE SOFTWARE DEVELOPMENT

USING DEFECT ANALYSIS FEEDBACK FOR IMPROVING QUALITY AND PRODUCTIVITY IN ITERATIVE SOFTWARE DEVELOPMENT USING DEFECT ANALYSIS FEEDBACK FOR IMPROVING QUALITY AND PRODUCTIVITY IN ITERATIVE SOFTWARE DEVELOPMENT Pankaj Jalote Department of Computer Science and Engineering Indian Institute of Technology Kanpur

More information

HOW TO IMPROVE THE WORKING CAPITAL OF A COMPANY

HOW TO IMPROVE THE WORKING CAPITAL OF A COMPANY Volume 3, Issue 5 (May, 2014) Online ISSN-2277-1166 Published by: Abhinav Publication Abhinav National Monthly Refereed Journal of Research in HOW TO IMPROVE THE WORKING CAPITAL OF A COMPANY Hemanshu Kapadia

More information

Information to Athletes on Tax and Finance

Information to Athletes on Tax and Finance Table of Contents 1. Introduction 2. Income 3. Expenses 4. Tax 5. Budget 6. Financial Planning 7. Insurance 8. Retirement Savings 9. Other responsibilities 10. Final Remarks 1 1. Introduction The Entourage

More information

Costing and Break-Even Analysis

Costing and Break-Even Analysis W J E C B U S I N E S S S T U D I E S A L E V E L R E S O U R C E S. 28 Spec. Issue 2 Sept 212 Page 1 Costing and Break-Even Analysis Specification Requirements- Classify costs: fixed, variable and semi-variable.

More information

Accounts of the sole trader

Accounts of the sole trader Unit 1 Accounts of the sole trader This unit consists of one section only: Section 1: Final accounts Section 1 Final accounts By the end of this section you should be able to: explain the position of a

More information

Rich Traceability. by Jeremy Dick Quality Systems and Software Ltd. Abstract

Rich Traceability. by Jeremy Dick Quality Systems and Software Ltd. Abstract www.telelogic.com Rich Traceability by Jeremy Dick Quality Systems and Software Ltd. Abstract Creating traceability through the use of links between paragraphs of documents, or between objects in a requirements

More information

Brought to you by the NVCC-Annandale Reading and Writing Center

Brought to you by the NVCC-Annandale Reading and Writing Center Brought to you by the NVCC-Annandale Reading and Writing Center WORKSHOP OBJECTIVES: To understand the steps involved in writing inclass essays To be able to decode the question so that you answer the

More information

Introduction to Buying a Small Business Cloud ERP Solution from VersAccounts

Introduction to Buying a Small Business Cloud ERP Solution from VersAccounts Introduction to Buying a Small Business Cloud ERP Solution from VersAccounts Global Dec 1, 2014 Thank you for your interest in VersAccounts! Data Sheet Contact Us: North America: +1 855 445 2281 Europe:

More information

LESSON PLAN The Final Countdown Countdown to an event Elementary (1st 2nd) Math/Social Studies 45 minutes OBJECTIVE(S): MATERIALS NEEDED:

LESSON PLAN The Final Countdown Countdown to an event Elementary (1st 2nd) Math/Social Studies 45 minutes OBJECTIVE(S): MATERIALS NEEDED: Lesson Plan The Final Countdown Topic: Countdown to an event Grade Level: Elementary (1 st 2 nd ) Optional 3 rd 4 th Subject: Math/Social Studies Time: 45 minutes OBJECTIVE(S): Students will use the calendar

More information

Part 5 PLANNING FOR DATA MIGRATION

Part 5 PLANNING FOR DATA MIGRATION White Paper IMPLEMENTING FAMILY OFFICE TECHNOLOGY Implementing Family Office Technology White Paper Series Part 5 PLANNING FOR DATA MIGRATION Data is at the core of the service you provide to your clients.

More information

www.auditexcel.co.za

www.auditexcel.co.za Spreadsheet Professional Quick Start Guide Contact Details Adrian Miric Mobile: +27 83 272 2552-1 - Introduction The aim of this document is too give you a quick introduction on using Spreadsheet Professional.

More information

EA Technology (UK) EA Technology (UK) NEDL (UK)

EA Technology (UK) EA Technology (UK) NEDL (UK) Optimising Customer Information and the Fault Management Process D C Newis L Roberts John Barnett EA Technology (UK) EA Technology (UK) NEDL (UK) SUMMARY Electricity companies are under increasing pressure

More information

Introduction to CONTINUOUS QUALITY IMPROVEMENT TECHNIQUES. for Healthcare Process Improvement

Introduction to CONTINUOUS QUALITY IMPROVEMENT TECHNIQUES. for Healthcare Process Improvement Introduction to CONTINUOUS QUALITY IMPROVEMENT TECHNIQUES for Healthcare Process Improvement Preface 1 Quality Control and Healthcare Today 1 New Demands On Healthcare Systems Require Action 1 Continous

More information

APPLICATION OF FISHBONE DIAGRAM TO DETERMINE THE RISK OF AN EVENT WITH MULTIPLE CAUSES

APPLICATION OF FISHBONE DIAGRAM TO DETERMINE THE RISK OF AN EVENT WITH MULTIPLE CAUSES APPLICATION OF FISHBONE DIAGRAM TO DETERMINE THE RISK OF AN EVENT WITH MULTIPLE CAUSES Gheorghe ILIE, Carmen Nadia CIOCOIU 2 UTI Grup SRL, Soseaua Oltenitei no.07a, Bucharest, Romania, gheorghe.ilie@uti.ro

More information

Cover design and all illustrations in this book are courtesy of Lydia Anderson.

Cover design and all illustrations in this book are courtesy of Lydia Anderson. Week Two: Vision Copyright 2001 by Pilar Gerasimo All rights reserved. No part of this book may be reproduced, scanned or distributed in any electronic form without permission of the author. Please do

More information

Project Management in Marketing Senior Examiner Assessment Report March 2013

Project Management in Marketing Senior Examiner Assessment Report March 2013 Professional Diploma in Marketing Project Management in Marketing Senior Examiner Assessment Report March 2013 The Chartered Institute of Marketing 2013 Contents This report contains the following information:

More information

Aligning a Company s Strategy with Evolving Market Conditions

Aligning a Company s Strategy with Evolving Market Conditions I N S I D E T H E M I N D S Aligning a Company s Strategy with Evolving Market Conditions Leading CEOs on Utilizing Technology, Streamlining Business Processes, and Driving Growth 2011 Thomson Reuters/Aspatore

More information

Project Success - Guaranteed 1

Project Success - Guaranteed 1 Project Success - Guaranteed 1 Presented by David Gardiner Strategic nature of projects The very size and nature of projects suggests that they have significant impacts on people, on the way things are

More information

FORMATIVE ASSESSMENT STRATEGIES, DEFINITIONS, EXAMPLES

FORMATIVE ASSESSMENT STRATEGIES, DEFINITIONS, EXAMPLES FORMATIVE ASSESSMENT STRATEGIES, DEFINITIONS, EXAMPLES 1 Minute Essay Give students an open-ended question and one to three minutes to write their answers. Good questions: What is the most important thing

More information

Extending Agile Methods: Postmortem Reviews as Extended Feedback

Extending Agile Methods: Postmortem Reviews as Extended Feedback Extending Agile Methods: Postmortem Reviews as Extended Feedback Torgeir Dingsøyr, Geir Kjetil Hanssen SINTEF Telecom and Informatics, 7465 Trondheim, Norway (Torgeir.Dingsoyr Geir.K.Hanssen)@informatics.sintef.no

More information

GCE. Economics. Mark Scheme for June 2010. Advanced GCE F581 Markets in Action. Oxford Cambridge and RSA Examinations

GCE. Economics. Mark Scheme for June 2010. Advanced GCE F581 Markets in Action. Oxford Cambridge and RSA Examinations GCE Economics Advanced GCE F581 Markets in Action Mark Scheme for June 2010 Oxford Cambridge and RSA Examinations OCR (Oxford Cambridge and RSA) is a leading UK awarding body, providing a wide range of

More information

Virtualization & TCO: Linux vs. Microsoft

Virtualization & TCO: Linux vs. Microsoft Analysis of results from our 2008 x86 Vendor Preference Survey shows interesting and significant differences in virtualization adoption for customers who predominantly use Linux vs. customers who have

More information

MetLife Auto & Home. Recreational Vehicle Insurance

MetLife Auto & Home. Recreational Vehicle Insurance MetLife Auto & Home Recreational Vehicle Insurance Enjoy Your Next Adventure, without Worry about Scratches, Dents, Dings, and More Camping. Motorcycling. Boating. Snowmobiling. Whatever your favorite

More information

Contractor Interview Questions: Summary

Contractor Interview Questions: Summary Contractor Interview Questions: Summary Company Background & History 1 How long have you been in business? 2 How long have you operated in this area? 3 What types of projects/construction do you specialize

More information

5) Familiarity of witness with exhibit for identification

5) Familiarity of witness with exhibit for identification Medical Records: If the custodian of records delivers them by subpoena, pursuant to N.C. Gen. Stat. 1A- 1, Rule 45(c)(2), for the sole purpose of delivering the medial records, the custodian need not appear

More information

Fact Sheet for General Practitioner and Practice Nurses Health assessments for people with intellectual disabilities: opportunities for better health

Fact Sheet for General Practitioner and Practice Nurses Health assessments for people with intellectual disabilities: opportunities for better health Fact Sheet for General Practitioner and Practice Nurses Health assessments for people with intellectual disabilities: opportunities for better health This document is designed to facilitate the use of

More information

Certification Regulations and Requirements. International Certification Management GmbH

Certification Regulations and Requirements. International Certification Management GmbH Certification Regulations and Requirements of (ICM) General These Certification Regulations and Requirements apply to the auditing, certification and maintenance of the certification of management systems.

More information

It s time to review your membership collection alternatives!

It s time to review your membership collection alternatives! It s time to review your membership collection alternatives! Discover how your business can benefit from improved membership collection rates, membership collection FREE OF CHARGE for 3 months and have

More information

MAURICE BLACKBURN LAWYERS PUBLIC LIABILITY & FAULTY PRODUCTS SOUTH AUSTRALIA

MAURICE BLACKBURN LAWYERS PUBLIC LIABILITY & FAULTY PRODUCTS SOUTH AUSTRALIA MAURICE BLACKBURN LAWYERS PUBLIC LIABILITY & FAULTY PRODUCTS SOUTH AUSTRALIA 02 MAURICE BLACKBURN YOU RE WORTH FIGHTING FOR. If you are hurt, injured, or are facing an unfair situation, you and your family

More information

INTERNET RESOURCES FOR SERVICE PROJECTS IN YOUR CLASSROOM

INTERNET RESOURCES FOR SERVICE PROJECTS IN YOUR CLASSROOM INTERNET RESOURCES FOR SERVICE PROJECTS IN YOUR CLASSROOM http://servicelearning.org This University of Colorado Web site has extensive links to helpful information about service learning, a list of topics

More information

Supervisor Manufacturing Industry

Supervisor Manufacturing Industry Supervisor Manufacturing Industry Name: John Sample Date of Testing: 12/07/2010 Organization: Pearson Sample Corporation Introduction This report provides information about a candidate s potential fit

More information

Customer Guide Helpdesk & Product Support. [Customer Name] www.four.co.uk Page 1 of 13

Customer Guide Helpdesk & Product Support. [Customer Name] www.four.co.uk Page 1 of 13 Customer Guide Helpdesk & Product Support [Customer Name] www.four.co.uk Page 1 of 13 Table of Contents HELP DESK AND PRODUCT SUPPORT SUMMARY... 3 1 FOUR HELP DESK STRUCTURE AND CALL ESCALATION... 6 2

More information

Case Study Ollie & Darsh

Case Study Ollie & Darsh Ph.Creative Fully Integrated Digital Agency Case Study Ollie & Darsh How we increased monthly revenue by 68,000 / month and generated 2.3m of consultancy fees from website enquiries in less than 7 months.

More information

can seem daunting at the start. The entire process can take up to three years. Before you embark

can seem daunting at the start. The entire process can take up to three years. Before you embark FACILITY DESIGN: AN ARCHITECT S PERSPECTIVE Jeffrey L. Bruce, FASLA President Jeffrey L. Bruce & Company LLC Landscape Architects & Planners Facility design is a collaboration between the owner and architect.

More information

Tableau 6, Business Intelligence made personal

Tableau 6, Business Intelligence made personal Tableau 6, Business Intelligence made personal Is traditional Business Intelligence obsolete? Stephen McDaniel Principal Analyst and Co-founder Freakalytics, LLC www.freakalytics.com Tableau 6 is a major

More information