G REATER H OUSTON H EALTHCONNECT. HIPAA/HITECH Privacy Compliance Manual

Transcription

1 G REATER H OUSTON H EALTHCONNECT HIPAA/HITECH Privacy Compliance Manual Adopted by the Board of Directors on December 14, 2011and amended on September 12, 2012 and February 27, 2013

2 TABLE OF CONTENTS Page 1. DEFINITIONS PRIVACY OFFICER POLICY INDIVIDUAL AUTHORIZATION POLICY INDIVIDUAL ACCESS TO PHI POLICY AMENDMENT OF PHI POLICY POLICY AND PROCEDURE ON RESTRICTIONS BY INDIVIDUAL OR PARTICIPANT ON THE USE OF PHI ACCOUNTING TO INDIVIDUALS POLICY AND PROCEDURE DOCUMENTATION OF HEALTH OVERSIGHT AGENCY OR LAW ENFORCEMENT REQUEST TO TEMPORARILY SUSPEND AN ACCOUNTING TO AN INDIVIDUAL POLICY FOR MAINTAINING CONFIDENTIALITY OF PHI BY GHH CONFIDENTIALITY AGREEMENT FOR GHH WORKFORCE POLICY ON USES AND DISCLOSURES AUTHORIZED BY LAW MINIMUM NECESSARY POLICY AND PROCEDURE FOR GHH WORKFORCE GHH AND PARTICIPANT WORKFORCE TRAINING POLICY COMPLIANCE WITH TEXAS NOTICE REQUIREMENTS UNSECURED PHI BREACH NOTIFICATION POLICY BREACH NOTIFICATION RISK ASSESSMENT FORM INDIVIDUAL BREACH NOTIFICATION LETTER FORM DESTRUCTION/DISPOSAL OF INDIVIDUAL PHI BY GHH CERTIFICATE/RECORD OF DESTRUCTION TELEPHONE POLICY FOR GHH POLICY FOR DISCIPLINARY ACTION FOR GHH WORKFORCE SANCTIONS RECORD COMPLAINT POLICY POLICY FOR CHANGES TO POLICIES AND PROCEDURES PARTICIPANT AGREEMENT POLICY POLICY FOR BUSINESS ASSOCIATES OF GHH HIPAA/HITECH Privacy Compliance Manual, Table of Contents Page i

3 HIPAA/HITECH PRIVACY COMPLIANCE MANUAL Greater Houston Healthconnect ( GHH or Exchange ) is a health information exchange. This Manual is designed to be used when a Participant in the Exchange has agreed to participate in the Hub Services offered by GHH. This Manual is designed to assist GHH and such Participants in complying with the Health Insurance Portability and Accountability Act of 1996 ( HIPAA ) privacy standards, the Health Information Technology for Economic and Clinical Health Act ( HITECH ) (collectively referred to as HIPAA in this Manual), and Texas laws relating to patient privacy. GHH has a separate HIPAA Security Manual. GHH firmly believes the Protected Health Information ( PHI ) of individuals must be treated with the utmost confidentiality and security. If you have any questions or concerns at any time, please feel free to contact me directly. Sincerely, Phil Beckett GHH Privacy Officer HIPAA/HITECH Privacy Compliance Manual Page 2

4 1. DEFINITIONS 1. Designated Record Set: A designated record set includes: A. Records and billing records about individuals maintained by or for a covered health care provider; or B. A group of records used, in whole or in part, by or for the covered entity = to make decisions about individuals; or C. The enrollment, payment, claims adjudications, and case or medical management record systems maintained by or for a health plan. 2. Record: The term record means any item, collection, or grouping of information that includes PHI and is maintained, collected, used, or disseminated by or for a covered entity. 3. Disclosure: applies to the external release of information outside the covered entity. 4. Exchange: is the Greater Houston Healthconnect ( GHH ). 5. HUB: means the electronic system that is made available by GHH to Participants to enable Participants to exchange PHI between Participants. 6. Health Care Operations: any of the following activities of the covered entity to the extent that the activities are related to covered functions: A. Conducting quality assessment and improvement activities, including outcomes evaluation and development of clinical guidelines, provided that the obtaining of generalizable knowledge is not the primary purpose of any studies resulting from such activities; population-based activities relating to improving health or reducing health care costs, protocol development case management and care coordination, contacting of health care providers and individuals with information about treatment alternatives; and related functions that do not include treatment; B. Reviewing the competence or qualifications of health care professionals, evaluating professional performance, health plan performance, conducting training programs in which students, trainees, or practitioners in areas of health care learn under supervision to practice or improve their skills as health care providers, training on non-health care professionals, accreditation, certification, licensing, or credentialing activities; C. Underwriting, premium rating, and other activities relating to the creation, renewal or replacement of a contract of health insurance or health benefits, and ceding, securing, or placing a contract for reinsurance of risk relating HIPAA/HITECH Privacy Compliance Manual Page 3

5 to claims for health care (including stop-loss insurance and excess of loss insurance), provided that the requirements of (g) are met, if applicable; D. Conducting or arranging for medical review, legal services, and auditing functions, including fraud and abuse detection and compliance programs; E. Business planning and development, such as conducting cost-management and planning-related analyses related to managing and operating the entity, including formulary development and administration, development or improvement of methods of payment or coverage policies; and F. Business management and general administrative activities of the entity, including, but not limited to: a. Management activities relating to implementation of and compliance with the requirements of this subchapter; b. Customer service, including the provision of data analyses for policy holders, plan sponsors, or other customers provided that PHI is not disclosed to such policy holder, plan sponsor, or customer; and c. Resolution of internal grievances. G. The sale, transfer, merger, or consolidation of all or part of the covered entity with another covered entity, or an entity that following such activity will become a covered entity and due diligence related to such activity; and H. Consistent with the applicable requirements of , creating deidentified health information or a limited data set, and fundraising for the benefit of the covered entity. 7. Individually Identifiable Health Information: is information that is a subset of health information, including demographic information collected from an individual, and: A. Is created or received by a health care provider, health plan, employer or health care clearinghouse, B. Relates to the past, present, or future physical or mental health or condition of an individual; the provision of health care to an individual; or the past, present, or future payment for the provision of health care to an individual; C. That identifies the individual; or HIPAA/HITECH Privacy Compliance Manual Page 4

6 D. With respect to which there is a reasonable basis to believe the information can be used to identify the individual. 8. Minimum Necessary Standard: When using or disclosing PHI or requesting PHI from another covered entity, GHH must make reasonable efforts to limit PHI to the minimum necessary to accomplish the intended purpose of the use, disclosure, or request. 9. Participant: means a health care provider, health care entity, or payer who enters into a Participation Agreement with GHH. 10. Payment: consists of those activities undertaken by GHH to obtain or provide reimbursement for the provision of health care. These activities relate to the individual to whom health care is provided and include: A. Determinations of eligibility of coverage (including coordination of benefits or the determination of cost sharing amounts), and the adjudication or subrogation of health benefit claims; B. Billing, claims management, collection activities; C. Review of health care services with respect to medical necessity, coverage under a health plan, appropriateness of care, or justification of charges; D. Utilization review activities, including pre-certification and preauthorization of services; and E. Disclosure to consumer reporting agencies for purposes related to collection of premiums or reimbursement. Only the following information may be disclosed: Name, address, date of birth, social security number, payment history, account number, and the name and address of the health care provider or health plan. 11. Protected Health Information ( PHI ): Protected Health Information is defined as individually identifiable health information that is transmitted by electronic media, and transmitted or maintained in any other form or medium. HIPAA considers the following personal identifiers PHI: A. Name B. All geographic subdivisions smaller than state of residence C. All elements of dates (except year) for dates directly related to an individual, including birth date; and all ages over 89 and all elements of dates (including year) indicative of such age, except that such ages and elements may be aggregated into a single category of age 90 or older HIPAA/HITECH Privacy Compliance Manual Page 5

7 D. Telephone number E. Fax number F. Electronic mail addresses G. Social security number H. Record number I. Health plan beneficiary number J. Account number K. Certificate/license number L. Vehicle identification numbers such as serial and license numbers M. Device identifiers and serial number N. Web Universal Resource Locators (URLs) O. Internet Protocol (IP) address numbers P. Biometric identifiers, including finger and voice prints Q. Full Face photographic image R. Any other unique identifier, identifying number, characteristic, or code. 12. Treatment: means the provision, coordination, or management of health care and related services by one or more health care providers, including the coordination or management of health care by a health care provider with a third party; consultation between health care providers relating to an individual; or the referral of an individual for health care from one health care provider to another. 13. Use: means with respect to individually identifiable information, means the sharing, employment, application, utilization, examination, or analysis of such information within an entity that maintains such information. 14. Workforce: means employees, volunteers, and any other individual performing work for GHH or a Participant who is under the direct control of GHH or Participant (as applicable), regardless of whether paid or not. HIPAA/HITECH Privacy Compliance Manual Page 6

8 2. PRIVACY OFFICER POLICY POLICY AND PROCEDURES GHH Date issued: December 14, 2011; as amended September 12, 2012 DEPARTMENT: POSITION: 45 CFR Policy No: SUBJECT: Privacy Requests Privacy Officer Page: PURPOSE: To maintain accountability for privacy within GHH s practice. POLICY: 1. GHH designates Phil Beckett as the GHH Privacy Officer. The GHH Privacy Officer may be contacted at and all correspondence may be mailed to: Phil Beckett Greater Houston Healthconnect 1213 Hermann Drive, Suite 135 Houston, Texas Or by to Phil.Beckett@ghhconnect.org. 2. The GHH Privacy Officer will oversee GHH s Privacy Program, including: A. Developing and implementing privacy policies, in accordance with federal and Texas privacy requirements. B. Overseeing that all Participants of the Workforce who come into contact with PHI are properly trained. C. Providing Notice as required by state law. D. Mitigating the effects of all disclosures that are not compliant with federal or Texas law or that are contrary to GHH s Privacy Policies and Procedures. E. Conducting, at least annually, a review of GHH s access procedures for individuals. HIPAA/HITECH Privacy Compliance Manual Page 7

9 F. Guiding and assisting in the identification, implementation, and maintenance of privacy policies and procedures in coordination with GHH s management, GHH Participants and legal counsel. G. Reviewing all system-related information security plans in order to align security and privacy practices. H. Performing initial and periodic risk assessments or privacy audits and conducting ongoing compliance monitoring activities. I. Overseeing compliance with privacy practices and application of sanctions for failure to comply with privacy policies. J. Complying with HIPAA, HITECH and Texas law on disposal of PHI. This list provides an overview of the GHH Privacy Officer duties and is not meant to serve as an all-inclusive list. HIPAA/HITECH Privacy Compliance Manual Page 8

10 3. INDIVIDUAL AUTHORIZATION POLICY POLICY AND PROCEDURES GHH DEPARTMENT: POSITION: Cites: 45 CFR Date issued: December 14, 2011 Policy No: SUBJECT: Authorization Page: PURPOSE: To secure appropriate authorization from individuals prior to transmitting PHI through the Exchange POLICY: 1. No PHI will be transmitted through the Exchange until the individual has signed an authorization allowing his or her PHI to be transmitted through the Exchange. The authorization must have language approved by GHH. 2. The Exchange will use an opt-in process, and will not segment PHI. This means that all PHI about that individual will be available through the Exchange, including alcohol and substance abuse, HIV/Aids, mental health and psychotherapy notes, STDs, hepatitis and genetic testing. 3. Participants are responsible for complying with all state laws, THSA regulations, and HIPAA requirements governing authorization. Participants shall ensure that the authorization form incorporates all law and HIPAA requirements. Participants shall indemnify the Exchange against any and all causes of action and damages based on use by Participant of an authorization form that fails to comply with state and federal law. 4. When a Participant obtains an individual s written or electronic authorization to transmit his/her PHI through the Exchange, the Participant will be keep such authorization on file at the Participant office or facility. 5. An individual may revoke an authorization at any time, provided the revocation is in writing. GHH will stop transmitting information about that individual as soon as possible but at least within seventy-two (72) hours of receipt of written notice that an individual has revoked his/her authorization. GHH will not be liable for use or disclosure of an individual s PHI after a revocation if: GHH is not made aware that an individual revoked his/her authorization; or HIPAA/HITECH Privacy Compliance Manual Page 9

11 GHH, in good faith, based its actions upon a prior authorization, and has already acted in reliance on that authorization. APPROVAL: Privacy Officer Signature Date [Office (capacity)] Signature Date HIPAA/HITECH Privacy Compliance Manual Page 10

12 4. INDIVIDUAL ACCESS TO PHI POLICY POLICY AND PROCEDURES GHH Date issued: December 14, 2011 DEPARTMENT: POSITION: Cite(s): HITECH Act, Section 13405(e); NPRM July 10, 2010, amending 45 CFR SUBJECT: Access to PHI Section , Privacy Rule Regulations Policy No: PURPOSE: To refer all requests for access by an individual to his/her PHI to the applicable Participant(s). POLICY: 1. GHH is not a direct provider of care and does not maintain a Designated Record Set. 2. GHH acknowledges that individuals have a right to access, inspect and obtain a copy of PHI about them, with limited exclusions, for as long as the PHI is maintained in a designated record set. If GHH receives requests for access to PHI, GHH shall forward such requests, or inform requestors, to contact the applicable Participant(s). 3. Participant will inform individuals of the process for requesting access to information used and disclosed through the Exchange directly from the Participant in Participant s Notice of Privacy Practices. PROCEDURE: GHH will maintain a log record of all requests for access. HIPAA/HITECH Privacy Compliance Manual Page 11

13 5. AMENDMENT OF PHI POLICY POLICY AND PROCEDURES GHH Date issued: December 14, 2011 DEPARTMENT: POSITION: Cite(s): 45 CFR Policy No: SUBJECT: Amendment to Protected Health Information Page: PURPOSE: To clarify that only Participants will amend PHI used and disclosed to or through the Exchange. POLICY: 1. Individuals have the right to amend their PHI or information used and disclosed to or through the Exchange. Individuals must make requests for amendment in writing, directly to a Participant and must include the reason for making the request. 2. In the event that GHH receives a request for an amendment directly from an individual, GHH shall forward the written request, or refer the individual directly, to the applicable Participant(s). 3. GHH shall maintain a log of all requests for amendments made directly to GHH. HIPAA/HITECH Privacy Compliance Manual Page 12

14 6. POLICY AND PROCEDURE ON RESTRICTIONS BY INDIVIDUAL OR PARTICIPANT ON THE USE OF PHI POLICY AND PROCEDURES GHH Date issued: December 14, 2011 DEPARTMENT: POSITION: Cite(s): 45 CFR (c); 45 CFR (a) as amended by HITECH Act SUBJECT: Right of an Individual to Request Restriction of Uses and Disclosures 13405(a) and NPRM dated July 14, 2010 Policy No: A008 Page: PURPOSE: To clarify that participation with GHH is based on authorization signed by individuals agreeing to allow use and disclosure of all his/her PHI to and through the Exchange. PHI subject to restrictions will not be transferred through the Exchange by Participants. POLICY: 1. GHH will not restrict use and disclosure of an individual s PHI. 2. Because GHH will not segment PHI in the Exchange, upon notice from a Participant that he/she has agreed to a restriction, GHH will initiate procedures to shut down further use or disclose of that individual s PHI through the Exchange. 3. In the event GHH receives a request to restrict use and disclosure of PHI directly from an individual, GHH will forward the written request, or refer the patient who calls with such a request, to the Participant. 4. GHH shall maintain a log of all such requests for restrictions. HIPAA/HITECH Privacy Compliance Manual Page 13

15 7. ACCOUNTING TO INDIVIDUALS POLICY AND PROCEDURE POLICY AND PROCEDURES GHH Date issued: December 14, 2011 DEPARTMENT: POSITION: Policy No: SUBJECT: Accountings of disclosures of PHI by GHH Page: PURPOSE: To establish a policy and procedure by which individuals are informed of certain disclosures made regarding their PHI by GHH. POLICY: 1 1. Upon written request, an individual has a right to receive an accounting of certain disclosures of PHI made by GHH and its Business Associates. 2. GHH must be able to provide an accounting of all transmissions made through GHH and its Business Associates per current law. 3. GHH must provide the individual with a written accounting that includes: A. The date of the disclosure; B. The name of the entity or person who received the PHI, and if known, the address of such entity or person; C. A brief description of the PHI disclosed; and D. A brief statement of the purpose of the disclosure pursuant to the Business Associate Agreement that reasonably informs the individual of the basis for the disclosure. 4. GHH must act on an individual s request for an accounting no later than sixty (60) days after the receipt of such a request. 5. If GHH is unable to comply within the sixty (60) days of the deadline, GHH may extend the deadline by no more than thirty (30) days. GHH must notify the individual, within the initial sixty (60) days, with a written statement of the 1 Section of the HITECH Act defines an EHR as an electronic record of health-related information on an individual that is created, gathered, managed and consulted by authorized health care clinicians and staff. HIPAA/HITECH Privacy Compliance Manual Page 14

16 reasons for the delay and the date by which the accounting will be provided. GHH is entitled to only one extension. 6. GHH shall provide the first accounting to an individual in any 12-month period without charge. GHH may impose a reasonable, cost-based fee for each subsequent request for an accounting by the same individual within the 12-month period. GHH may recoup reasonable retrieval and preparation costs, as well as any mailing costs incurred. GHH shall inform the individual in advance of the fee; and provide the individual with an opportunity to withdraw or modify the request for a subsequent accounting in order to avoid or reduce the fee. 7. GHH shall maintain documentation of all accountings required by current law. 8. If a health oversight agency or law enforcement official provides a written statement that an accounting will reasonably likely impede the agency s activities, GHH may temporarily suspend an individual s right to receive an accounting. 9. If a health oversight agency or law enforcement official orally requests that the accounting of disclosures be temporarily suspended, then GHH shall: A. Document the statement, including the identity of the agency or official making the statement; B. Temporarily suspend the individual s right to receive an accounting of such disclosures; and C. Limit the temporary suspension to no longer than thirty (30) days from the date of the oral statement, unless a written statement is submitted during that time. 10. GHH should contact its attorney when such requests are made. PROCEDURE: Maintaining Documentation of Disclosure of Information 1. GHH s Privacy Officer is responsible for receiving and responding to requests for accountings. 2. GHH will document and retain the information required to be included in an accounting for disclosures of PHI. 3. GHH will document and retain the written accounting provided to the individual as required by law. Initial Processing of Individual s Request 1. Requests for an accounting from GHH must be in writing. HIPAA/HITECH Privacy Compliance Manual Page 15

17 2. GHH provides up to two (2) accountings per individual without charge, within a 12-month period. Additional accountings requested within the same 12-month period will be provided at a cost of $5.00 each. If the individual chooses to withdraw his/her request, this should be noted on the request form and signed by both the Privacy Officer and the individual. 3. Once the signed request is received, GHH s Privacy Officer will enter the request in an Accounting Request Log. 4. Upon receipt of the individual s signed written request, GHH has sixty (60) days to process the request. HIPAA/HITECH Privacy Compliance Manual Page 16

18 8. DOCUMENTATION OF HEALTH OVERSIGHT AGENCY OR LAW ENFORCEMENT REQUEST TO TEMPORARILY SUSPEND AN ACCOUNTING TO AN INDIVIDUAL On (date), (name), (badge or ID number ), with (agency), in accordance with (law or safety regulation) orally requested that Greater Houston Healthconnect ( GHH ) temporarily suspend the accounting of disclosure of (individual s name). GHH shall comply with such request until (date 30 days from the date of the oral statement). The compliance date may be extended should a written statement be submitted. HIPAA/HITECH Privacy Compliance Manual Page 17

19 9. POLICY FOR MAINTAINING CONFIDENTIALITY OF PHI BY GHH POLICY AND PROCEDURES GHH Date issued: December 14, 2011 DEPARTMENT: POSITION: Policy No: SUBJECT: Confidentiality of PHI Page: PURPOSE: To implement procedures to protect an individual s PHI. POLICY: 1. Protection of PHI: All Workforce members, directors, officers, contractors, and agents of GHH are responsible for protecting the privacy and security of all PHI that is received, whether orally or recorded, in the course of their work. An individual s PHI shall be protected from the moment it is received, used, stored, and eventually destroyed. 2. Confidentiality Agreement: Each Workforce member, full-time employee, temporary employee, consultant, contracted employee, subcontractor, vendor, and business associate shall be required to sign a confidentiality agreement or, where applicable, a business associate agreement, upon commencing work or entering into a contractual relationship with GHH. A. All Workforce members, as a condition of employment, are required to sign the confidentiality agreement. B. Copies of the agreement shall be maintained in the Workforce member s personnel file. C. Where required by HIPAA or Texas law, contractors who meet the definition of a business associate shall be required to execute a business associate or chain of trust partner agreement. All other contractors must sign a confidentiality agreement if the service involves the incidental use or disclosure of PHI. 3. Protection of PHI Hard Copies: All PHI shall be maintained in a confidential manner that prevents unauthorized disclosure, either internally or to third parties. GHH shall make all reasonable efforts to secure records containing PHI. HIPAA/HITECH Privacy Compliance Manual Page 18

20 A. All PHI in hard copy form shall be kept in locked files with the number of keys limited to Workforce members whose work requires regular access to the information. B. Documents shall be destroyed in a method that induces complete destruction of the information when the information is no longer needed. 4. Procedure if a Breach is Alleged: All breaches of confidentiality shall be reported to the Privacy Officer. A. Any Workforce member receiving an allegation of a breach of confidentiality or having knowledge or a reasonable belief that a breach of confidentiality of PHI may have occurred shall immediately notify the Privacy Officer. B. If it is determined that a breach of confidentiality of PHI has occurred, disciplinary action shall be taken in accordance with GHH s disciplinary policy. C. The GHH Privacy Officer shall retain documentation of all allegations that have been made and any action taken in a master employee HIPAA complaint file and in the Workforce member s personnel file. A separate, secure file shall be maintained for documentation concerning violations by non-employees. HIPAA/HITECH Privacy Compliance Manual Page 19

21 10. CONFIDENTIALITY AGREEMENT FOR GHH WORKFORCE I have read and understand Greater Houston Healthconnect ( GHH ) Confidentiality Policies on the use, collection, disclosure, storage, and destruction of Protected Health Information ( PHI ). I agree to follow the Confidentiality Policies and all related policies. I agree that while I am employed or have a contract with GHH, I will not reveal or disclose PHI to any person except as authorized by this policy and Texas and federal law. I further understand that my obligations to maintain the confidentiality of PHI will continue after my employment or association with GHH ends. Finally, I understand that unauthorized use or disclosure of PHI may result in disciplinary action, which may include termination of employment or contract, the imposition of civil and criminal fines pursuant to Texas and federal laws, and reporting to any appropriate professional licensing board. Employee Signature Employee Name Date I have discussed GHH s Confidentiality Policies and the appropriate use, collection, disclosure, storage, and destruction of PHI with named employee or Workforce member. I have also discussed the consequences of a breach and provided an opportunity for questions. Privacy Officer s Signature HIPAA/HITECH Privacy Compliance Manual Page 20

22 11. POLICY ON USES AND DISCLOSURES AUTHORIZED BY LAW POLICY AND PROCEDURES GHH Date issued: December 14, 2011 DEPARTMENT: POSITION: Cites: 45 CFR Policy No: SUBJECT: Uses and Disclosure Authorized by Law Page: PURPOSE: To establish a procedure for releasing PHI when required by law. POLICY: GHH shall comply with state and federal laws that require GHH to release PHI when required by law to do so. PROCEDURE: Before releasing PHI as required by law, GHH must: 1. Verify Identification A. The identity of an individual/entity shall be verified by obtaining a written documentation, statement, or representation from the requesting individual. B. The presentation of an agency identification badge, other official credential, or other proof of government status if made in person shall be sufficient to verify a public official s identity. 2. Verify Authority. Prior to releasing PHI, GHH shall make good faith efforts to verify the legal authority of any person requesting protected information to have access to the PHI. 3. Limit Disclosure to the Minimum Necessary. All disclosures of PHI shall be limited to the minimum amount of PHI necessary to achieve the intended purpose of the release. 4. Uses and Disclosures Required 2 by Law. The release must be limited to the relevant requirements of such law. 2 Disclosures must be required as opposed to permitted or authorized by law. HIPAA/HITECH Privacy Compliance Manual Page 21

23 12. MINIMUM NECESSARY POLICY AND PROCEDURE FOR GHH WORKFORCE POLICY AND PROCEDURES GHH Date issued: December 14, 2011 DEPARTMENT: POSITION: 45 CFR (b), as Policy No: A004 amended by NPRM, July 14, 2010 SUBJECT: Minimum Necessary Requirements 45 CFR (d) Page: PURPOSE: To limit use and disclosure of PHI by all Workforce members of GHH to the minimum amount of information necessary to accomplish their job duties or functions. Further, to make reasonable efforts to limit use or disclosure of, and requests for, PHI to the minimum necessary to accomplish the intended purpose. POLICY: A. Uses. 1. GHH will identify: A. The persons or classes of persons in its Workforce who need access to PHI to carry out their job duties; B. The categories or types of PHI needed; and C. The conditions appropriate to such access. 2. Workforce members access to PHI shall be solely on a need to know basis. Workforce members use or disclosure of PHI shall be limited to that PHI needed to perform job responsibilities and duties. B. Routine or Recurring Requests and Disclosures. 1. For routine and recurring requests and disclosures, GHH will develop and implement standard protocols. 2. Non-routine requests for, and disclosures of, PHI shall be reviewed by the Privacy Officer individually or designee. GHH shall develop and implement criteria designed to limit its requests for PHI to the minimum necessary to satisfy the request or accomplish the intended purpose. B. Reasonable Reliance. GHH shall rely on a GHH Participant s request for PHI as the minimum necessary for the intended disclosure. HIPAA/HITECH Privacy Compliance Manual Page 22