How to Set Up or Modify Password Recovery Security Questions and Off-Campus Address

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1 How to Set Up or Modify Password Recovery Security Questions and Off-Campus This article covers how to set up or modify password recovery security questions and off-campus address. Setting up password recovery security questions and off-campus account to your campus account allows you to reset your campus password anytime by answering the security questions and then receiving a new password in your off-campus account. Simply click on "Need help signing in?" on the portal login page when you forget your password and you'll be able to reset it. All users with an active portal account are able to set up security questions and use this process to reset their password. NOTE: You must have both password recovery security questions and a password recovery address set up in order to use the password recovery process. Need to use your security questions to reset your password? Visit Employee Forgot Password. 1. To Set Up Security Questions for Your Campus Account 1.1 Log in to the campus portal with your username and password at Log in to the campus portal with your username and password at How to Set Up or Modify Password Recovery Page 1

2 1.2 On the new portal, click Account Settings at the top right. If you are using the old portal, click on the Profile tab. 1.3 Click on Password Recovery Security Questions. How to Set Up or Modify Password Recovery Page 2

3 1.4 Pick three security questions and type in your answer for each one. 1.5 Enter your off-campus . Then click Submit. 1. Enter your off-campus address (i.e. gmail or yahoo or any other account). This is the address where you will retrieve the reset password. 2. Then click Submit. How to Set Up or Modify Password Recovery Page 3

4 1.6 You'll see a confirmation that your password recovery settings have been created. Click Close Window. You're done! 2. To Modify Security Questions for Your Campus Account 2.1 Log in to the campus portal with your username and password at Log in to the campus portal with your username and password at On the new portal, click Account Settings at the top right. If you are using the old portal, click on the Profile tab. How to Set Up or Modify Password Recovery Page 4

5 2.3 Click on Password Recovery Security Questions. 2.4 Pick three security questions and type in your answer for each one. Then click Submit. 1. Pick three security questions and type in your answer for each one. How to Set Up or Modify Password Recovery Page 5

6 2. Then click Submit. 2.5 You'll see a confirmation that your questions have been updated. Click Close Window. You're done! 3. To Modify Your Password Recovery Off-Campus 3.1 Log in to the campus portal with your username and password at Log in to the campus portal with your username and password at On the new portal, click Account Settings at the top right. If you are using the old portal, click on the Profile tab. How to Set Up or Modify Password Recovery Page 6

7 3.3 Click on Password Recovery Off-Campus Enter your off-campus address. Then click Submit. 1. Enter your off-campus address (i.e. gmail or yahoo or any other account) and then confirm it by re-typing it. 2. Then click Submit. How to Set Up or Modify Password Recovery Page 7

8 3.5 You'll see a confirmation that your off-campus address has been updated. Click Close Window. You're done! Need More Help? Contact the IT Help Desk at helpdesk@fullerton.edu or for additional assistance. How to Set Up or Modify Password Recovery Page 8