Solicits feedback from fellow TSOs to identify potential additional options for threat mitigation.

Transcription

1 CORE COMPETENCIES CRITICAL THINKING: Achieved Expectation: Solicits feedback from fellow TSOs to identify potential additional options for threat mitigation. Uses common sense, gut instinct, and attention to surroundings to identify behavioral and/or situational anomalies and potential threats that need to be addressed. Uses open-ended questions to engage with passengers to acquire information with regard to threat As a role model and/or peer-to-peer coach/mentor, actively assists others in identical and/or similar positions to combine experience, observation, and feedback from fellow TSOs, and from LTSOs and STSOs and others within TSA security network, to identify additional potential options for threat mitigation. As a role model and/or peer-to-peer coach/mentor, actively assists others in identical and/or similar positions to distinguish passengers and/or situations that pose a potential security risk from those passengers and/or situations that do not. As a role model and/or peer-to-peer coach/mentor, actively assists others in identical and/or similar positions to use active listening techniques and skills, including but not limited to open-ended questions, to engage with passengers to acquire information; draw conclusions; and, take appropriate action to identify and mitigate potential threats.

2 INTEGRITY/HONESTY Achieves Expectations: Respects and maintains confidentiality Tells the truth and is consistently honest in dealings with internal and external parties and stakeholders. Keeps promises and commitments made to others. Does the right thing even when it is difficult. Does not yield to pressure to show bias or manipulate others. Does not misrepresent self or use position or authority for personal gain. Meets expectations for adhering to ethical standards in the workplace. Achieves Excellence: Respects and maintains confidentiality Tells the truth and is consistently honest in dealings with internal and external parties and stakeholders. Keeps promises and commitments made to others. Does the right thing even when it is difficult. Does not yield to pressure to show bias or manipulate others. Does not misrepresent self or use position or authority for personal gain. Meets expectations for adhering to ethical standards in the workplace. By example and role-modeling, encourages co-workers and others to earn trust and respect through consistent honesty in interactions with internal and external parties and stakeholders.

3 INTERPERSONAL SKILLS Achieve Expectations: Considers and responds appropriately to the needs, feelings and capabilities of people at all levels of the organization. Is tactful, polite, sensitive, and treats others with dignity and respect. Addresses the needs, concerns, and inquiries of a diverse audience to minimize situational anxiety, discomfort, and/or inconvenience. Achieve Excellence: Serves as a role-model and/or peer-to peer coach for fellow TSOs, to help them improve their interpersonal skills. Is tactful, polite, sensitive, and treats others with dignity and respect in all situations. Works with stakeholders to build relationships that foster mutually beneficial outcomes and support TSA s mission and goals. Serves as a role-model and/or peer-to-peer coach/mentor to help fellow TSOs engage others by using tactical communication principles and to build rapport quickly with a diverse audience in order to gather information to assess potential threats. ORAL COMMUNICATIONS Achieve Expectations: Presents and explains procedures and policies to a diverse audience so that desired results are achieved. Accurately assess the audience and situation to provide an appropriate response.

4 Exhibits understanding and awareness of the impact of their words, actions, or decisions on others. Serves as a role-model and/or peer-to-peer coach/mentor to help fellow TSOs improve their oral communication skills, to ensure understanding, gain cooperation and/or compliance, and maintain appropriate response to the current threat environment. Uses the principles of tactical communication to communicate effectively should there be difficult situations such as those involving higher than normal pressure, adversarial circumstances, or complex subject matter. Uses active listening techniques to respond appropriately to inquiries and/or feedback and to ensure understanding of the issue(s) in difficult situations such as those involving higher than normal pressure, adversarial circumstances, or complex subject matter. TEAMWORK Achieved Expectations: Completes individual duties to achieve shared team goals Shares all relevant and useful information with team members Works cooperatively with all TSA present Takes a lead role in working cooperatively with others; and, offers to take on additional tasks to ensure that shared team goals are achieved.

5 Proactively shares relevant, useful, critical information and knowledge with team members; and, uses expertise to assist team in reaching shared goals. Take a lead role in promoting and facilitating cooperative work relationships among all stakeholders. PERFORMANCE GOAL 1 Achieved Expectations: Demonstrates knowledge of established ODs and SOPs in the performance of official duties Properly applies any SOP and/or OD in which previouse knowledge and/or application of the SOP and/or OD has been demonstrated. Through any action or inaction is not the direct cause of a security breach; reports breaches and SOP violations immediately. Ensures that the behaviors associated with a documented violation of the SOP and/or OD that has the potential to present an immediate and significant risk to like, safety, or the security of the transportation network are corrected so that the documented violation does not occur a second time during the rating period. Demonstrates knowledge of established ODs and SOPs in the performance of official duties Properly applies any SOP and/or OD in which previous knowledge and/or application of the SOP and/or OD has been demonstrated. Through any action or inaction is not the direct cause of a security breach; reports breaches and SOP violations immediately.

6 Has zero documented violations of an SOP and/or OD that has the potential to present an immediate and significant risk to life, safety, or the security of the transportation network during the rating period Has at least one documented instance per quarter during the rating period of assisting others with the accurate application of SOP procedures. Is considered by leadership, supervisors, and/or peers as being an expert with respect to the screening of people, property, and/or cargo. PERFORMANCE GOAL 2 Achieved Expectations: Fosters public trust and credibility by providing responsive service to internal/external customers and in accordance with TSA directives. Maintains a positive demeanor and awareness while conducting assigned screening functions and operations, as observed by supervision. Diffuses potentially disruptive situations promptly and tactfully. Identifies and reports observed weaknesses in security screening procedures, suspicious activity, issues of loss, theft and damage to assigned areas, to direct supervisor or other designated official immediately, or as soon as possible. Fosters public trust and credibility by providing responsive service to internal/external customers and in accordance with TSA directives. Maintains a positive demeanor and awareness while conducting assigned screening functions and operations, as observed by supervision.

7 Diffuses potentially disruptive situations promptly and tactfully. Identifies and reports observed weaknesses in security screening procedures, suspicious activity, issues of loss, theft and damage to assigned areas, to direct supervisor or other designated official immediately, or as soon as possible. Actively identifies, communicates, and assists the agency with implementing quality improvements that promote public trust and credibility. Performance Goal 3 Achieved Expectations: Completes assigned mandatory classroom and OLC training within required completion dates. Participates in assigned training; engages in and/or initiates discussion that improves own understanding of material. Demonstrates the application of new or recurrent learning to improve the performance of assigned work tasks by incorporating new knowledge into daily activities Completes assigned mandatory classroom and OLC training within required completion dates. Participates in assigned training; engages in and/or initiates discussion that improves own understanding of material.

8 Demonstrates the application of new or recurrent learning to improve the performance of assigned work tasks by incorporating new knowledge into daily activities Assist peers with the application of new or recurrent learning objectives. Collaborates with peers and supervisor to target specific areas for improvement. Seeks information on current TSA strategies, initiatives, policies, and technologies and shares this information with their peers.