Draft Action Plan Template

Transcription

1 Draft Action Plan Template Appendix 2 Key -The existing people within the relevant departments should be able to absorb the workload through working smarter or doing different things. -Can be accommodated within existing budgets in the relevant departments. Aq. -External funding/resources to be sought. Objective and planned outcome Actions Key dates and milestones 1. Leadership & Governance Resources required Including leadership 1.1 Develop and clearly articulate a member approved Leisure vision and delivery plan with a more visible, demonstrable, direct relationship to all the corporate goals. Production of a Leisure Strategy for future delivery of the service which embraces the Council s Corporate Goals and Objectives. 1.2 Develop a capacity building programme for managerial leadership within the leisure service, including development on financial management, political awareness, team development and corporate communication. Identification of training needs for managers linked to the resources required to deliver the Leisure Strategy and Corporate Plan. 2. Policy & Strategy 2.1 Ensure that the Corporate Plan drives all its leisure activity. Corporate Plan refresh and Leisure Strategy will demonstrate how we deliver on all Corporate goals. 1

2 2.2 Review the Leisure Delivery and Improvement Plan and ensure it is more robust and underpinned by a more clearly articulated Performance Plan. Leisure & Green Service Plan will drive the delivery of the Leisure Strategy and Corporate Plan actions and will contain SMART targets which will be regularly monitored. April Integrate equalities and diversity into its planning process to further deliver accessible services for all the community. Renewed Equality Impact Assessment (EIA) process together with Community profiles will enable the service to further understand customer needs. EIA will be produced as part of the Leisure Strategy process. Lead: MW 3. Community Engagement 3.1 Consider how leisure it going to address transport issues to improve access and remove barriers to useage. The service will continue to target specific communities from isolated/deprived/ low satisfaction (Place Survey) areas by taking an element of the service to them. We will explore whether there are any viable community/voluntary transport opportunities available to link to our facilities (Task and Finish project). Lead: NT 2

3 3.2 Continue to develop and improve communication with partners and clubs. The service will undertake a review of communication to determine which type of communication clubs/partners prefer and how they would like to feedback to us. February 2010 Lead: NT 3.3 Improve the way that learning about the community engagement work undertaken by leisure services is shared both internally and externally. An externally funded Showcase event will be established on Engaging with young people open to Councils in the South West. REIP funding will be sought. February 2010 Lead: LM Aq. 3.4 Develop a plan for the services community engagement work in order to take it to the next level of improvement. Leisure & Green Spaces with the assistance of Community and Culture will develop an Engagement Plan to ensure we consider the needs of our Community. Lead: ET/CS 4. Customer Service 4.1 Improve corporate communication with members, key stakeholders and regional agencies Improve awareness through members newsletters, staff bulletins, press releases, café briefings and Teignbridge Strategic Partnership meetings and events. Minimum Annual Standard: 12 articles Members Newsletter 4 articles CE Staff Bulletin 1 Café Briefing 1 attendance at TSP forum 12 press releases Review March 2010 Lead: ET 3

4 4.2 Review marketing and publicity to ensure it better reflects the needs of all the communities, particularly those with a disability or do not have English as their first language. Meet with representatives and individuals who have special needs, to understand what information they need and how they would like to see and use information. As a result changes to marketing/publicity can effectively be made. September 2009 Lead: LMcE 5. Partnership Working 5.1 Improve partnership working by developing a Strategic Plan and prioritising projects that can be delivered in partnership. As part of the Strategy process we will develop actions and prioritise projects in partnership with The Teignbridge Strategic Partnership. 5.2 Sharing these member approved plans with partners. Strategy will be prepared with partners. 5.3 Improve the speed of decision making to improve partnership delivery. An approved Strategy prepared with partners will aid decision making. 6. Resource & People Management 6.1 Improve communication to all staff across different service areas in order to ensure that everyone understands the vision for the service and their role in delivering that vision. Staff will be involved in the preparation and delivery of the Strategy. Their role within the strategy will be communicated through team meetings which cascade to all staff. May 2010 Lead: MH/IM 4

5 6.2 Improve the sharing of Information Technology and recruitment needs of leisure to help further improve the customer experience and service delivery. Progress has been made regarding these issues. However, Managers from Leisure, HR and IT to meet to resolve any outstanding issues. October 2009 Lead: MH/IM 7. Performance, Achieving & Learning 7.1 Improve the provision of manager s information and demonstrate that the leisure service is taking action as a result of the data it has available. The Management Information system (Gladstone) is being rebuilt to make retrieval of information for decision making easier and more relevant. Lead: IM/MH Aq.P 7.2 Significantly improve the measurement and communication of the impact of the service and the outcomes they are delivering. A pro-forma to be devised for the collection of information which demonstrates the impact of service initiatives. November 2009 Lead: MW 7.3 Consider methods of sharing learning across leisure and across the Council as a whole. Through an audio visual presentation share the information collected regarding the impact of the service within the council and how this has assisted in delivering the council s goals. The Audio visual will highlight key achievements and be suitable for internal and external use. Lead: ET/TB 5