1 A new way of doing real estate.
3 A new way of doing real estate.
4 Solvia means putting people before properties; it means accompanying rather than selling; it means taking care of every detail so that you can be carefree; it means turning the tables on the present moment; and above all, it means being aware of and faithful to our own particular way of doing things. Solvia means viewing things differently and investing in a new model for the real estate sector. And that is why we are the leading servicer on the market.
5 More than a servicer 4 Your real estate partner 8 The trust of our customers 20 The Solvia Commitment 22
6 More than a servicer Solvia is more than a real estate servicer. Working as a team at the service of the public since 2010, we have concerned ourselves with covering the needs of the complete real estate cycle based on integral management. An irrefutable benchmark in the sector, Solvia is the absolute leader in terms of sales volume in Spain, with sustained growth in both retail and investment markets. Moreover, Solvia covers the full range of property assets: residential, commercial, logistics and industrial. Solvia is a consolidated brand, well positioned and widely acknowledged by both sector professionals and final clients. 4
7 +400 profesionals of the highest level all-inclusive service Marketing and Sales After-Sales Service Asset Management Promotion and Development Debt Recovery Asset Repossession Advisory working to achieve maximum client satisfaction markets retail investment units sold Solvia 16,172 Anida 14,390 Servihabitat 13,794 assets residential commercial logistics industrial Altamira Haya Aliseda Bankinter 11,615 10,650 8,600 1,589 Data at the end of 2014 Source: information published in the media
8 3.12 billion in sales volume 2013 Start of servicing activity for third parties 2012 Development of capacities and processes, investment in IT and branding 2011
9 Leading servicer with + 28 billion in managed assets 2015 Award of the Sareb Ibero project properties +3,380 dwellings developed billion in assets under management +50,000 maintenance actions on properties per year +55,000 properties sold billion in financial assets under management +10,000 rentals under management 7
10 Your real estate partner We are the partner that offers you turnkey services, providing confidence, solutions and satisfaction. Our experience, our vocation to innovate, our management capacity, our brilliant results and above all, our tremendous enthusiasm, enable us to offer you an all-inclusive service today. We are the leading servicer in sales, thanks to our multi-channel strategy and our widely acknowledged personal assessment. We are a benchmark in terms of asset management, offering all-inclusive services in administration, management and asset maintenance, thanks to our leading technological platform and extensive experience. We are also your partner for the promotion and development of assets, placing the whole of our expertise at your disposal, from the transformation of the ground to project management services and the turnkey promotion of projects, financial asset management, assuring cash conversion in the shortest possible term, along with investment development, thanks to a rigorous methodology based on our actual experience and knowledge of local market prices. 8
11 01. marketing and sales 02. asset management 90,000 leads per quarter ,000 properties sold development of investments 55,000 evaluations per year ,000 assets under management 17,000 assets loaded onto the management platform +50,000 property maintenance operations per year 04. financial asset management 5.3 billion loans managed 92% NPL (non performing loans) 4.2 billion in land assets under management 03. promotion and development 3,380 dwellings developed 9
12 01. Your partner in sales Our authentic vocation: helping people find what they are looking for. This is why at Solvia we have established the figure of the personal advisor, to accompany our clients throughout the process and to offer them real opportunities to acquire the property that they are looking for. Moreover, we also have a multi-channel model that focuses on key segments and a pricing strategy that includes systematic adjustment, a mixed model of sales forces via an open platform and a territorial structure, that has enabled us to achieve excellence and maximise client value in the sale of our properties. 10
13 multi-channel model sales reps and agents Own network and third parties open platform A system based on maximum flexibility that permits different options for free competition between our own network of sales reps and our external, and officially approved sales reps and agents. channel offices Agents contact center web + specialised channels: foreigners, rentals, singular (investors, funds ) territorial management Providing close working knowledge of each micro-market and allowing for the implementation of each client s commercial policies. real estate agents
14 02. Your partner in asset management 2+2 is is 5. But by leaving the management of all your assets in our hands, 1+1 can be far more than 2. Because we have a full range of measures for the handling of any kind of real estate operations, because we have the capacity to make all the arrangements in a unified way and because we do our best to ensure that your operations will always yield the very best results. At Solvia, we offer you allinclusive maintenance services. Provided via the most advanced platform on the market for the management and administration of properties. This means that today we can guarantee you the best service around. 12
15 migration +130,000 assets under management 17,000 assets loaded to the ERP per year 8migrations adaptation +12,000 assets prepared for sale per year portfolio maintenance +50,000 maintenance actions preventive or corrective, carried out per year accounting and reporting +100,000 payment of taxes and community expenses management of rentals +10,000 contracts drawn up management of incidents and claims 13
16 03. Your partner in promotion and development At Solvia, we want to create the home of the future: Flexible dwellings that can be adapted to the owner s life cycle and the social, demographic, economic and environmental changes that these new family models and behaviours are going to generate. Houses that will adapt to the people who live in them, rather than the other way round. Homes built on the basis of innovation and the highest levels of quality and energy efficiency. Land development We are experts in land transformation programs, based on market potential: Promotion Management Reaction Dormancy Promotion We offer you our project management or delegated promotion services for the development of assets: Residential for sale Residential for rent Commercial / Hotel Logistics / Industrial 14
17 Options for collaboration promoter services Solvia as a service provider Subcontracting by the owner or Solvia (open book) Investors Solvia delegated promotion Solvia as the delegated promoter CAPEX closed for the owner Possibility of sale by Solvia, including the total or partial transfer of risk
18 04. Your partner in financial asset management Solvia led the change in the model for the real estate sector, and this meant addressing the new needs and demands of the market. As a result, we are now the leading experts in managing the full range of financial assets. Today, through our best practices, we have acquired the capability to provide an end-to-end service to companies with loans to developers and mortgage credit portfolios, based on our own methodology. Our goal: to achieve maximum efficiency in the management of collaterals, along with maximum profitability and the reduction of the required management times. 16
19 end-to-end service evaluation development of overall action plans cash conversion in the shortest term Study and evaluation of collaterals by real estate experts. Solvency analysis of creditors, by financial experts. Development of action plans based on knowledge of creditors and their collateral, setting out policies of recovery for the whole of the outlay. Optimisation of management times, with the goal of achieving cash conversion in the shortest possible time. proximity 4 regional areas to be closer to our clients Assignment of a manager based on geographic proximity 300 milion Maximum volume per manager 100 gestor Maximum number of (non-contentious) clients 17
20 05. Your partner in investment development Our extensive knowledge of the market and vast experience in real estate assets and financial management allow us, at the present time, to offer a solid, meticulous and precise consultancy service that is unique in the sector. Our effective evaluation models are based on actual prices, calculated on the basis of our own sales. We make over 50,000 evaluations a year, and, as a result, today we are the leading consultants specialised in: Evaluations Strategic asset management Sales process assistance 18
21 evaluations We are specialists in the evaluation of large volume and diverse portfolios We have a specific and rigorous methodology for the evaluation of large residential asset portfolios, using our own statistical and comparative tools based on the latest similar transactions. We perform complete evaluations of commercial real estate assets. sales process assistance strategic asset management We design management strategies We put together business plans and sensitivity analyses based on our own methodology. We draw up feasibility studies on any kind of activity and take charge of their development. We define rationalisation and divestment plans, focussing on the maximisation of profitability. We provide accompaniment in any asset acquisition process We provide assistance for the presentation of tenders: bidding processes, private auctions, single or multi-bidders. We provide tax consultancy: from real estate asset portfolio optimisation purchases to pre-purchase reports or post-purchase tax adjustments. 19
22 Our best reference: the trust of our customers Barcelona Sancho de Ávila Own development Building of spectacular height and design quality: 62 dwellings plus 68 parking spaces. All the dwellings were spoken for within just 3 days of publication, through different launches and with remarkable price increases. Handover is scheduled during the last quarter of
23 Barcelona Cornestone Building Turnkey project, developed by Solvia for Benson Elliot 21,000 m 2 of top quality modern offices. At the time, this was the first office building to have been built in Barcelona since Guadalajara DHL Turnkey project developed by Solvia for DHL 50,000 m 2 of built-up logistics surface area. A first-rate facility for the world s leading logistics company. 21
24 The Solvia Commitment We pledge to continue to improve, day after day, to continue to grow with all of our enthusiasm, to continue to find means rather than excuses, to continue to invest in people and to continue to look further, always, because we believe in a better future for the real estate sector. In a word, we promise to continue to defend the pillars of our philosophy. 22
25 innovation Because innovation is the factor that sets a leader apart from the rest. In order to offer the market our unique way of doing things: from constructive system to final product, pinning our faith on dwellings that adapt to the family s life cycle, with high energy efficiency and cutting-edge smart-home technology solutions. environment and society Because we are part of a whole called the world. Because we take great interest in what the dwellings of the future are going to be like and the needs of the people who live in them. A question that perpetually seeks an answer and which is constantly progressing at the service of society s changing demands and the new possibilities offered by science and technology. It is for this reason that we research trends and sponsor competitions that promote such developments. Moreover, we put those trends into practice, as is the case of the Sant Andreu de Llavaneres project (InnovaMaresme). interest groups Because we care about people, above all. We get closer to go much further. The only way for us to work comfortably is to be open, direct and approachable with our clients. That is why we have created the figure of the personal advisor and uphold this commitment throughout our entire value chain. dissemination and leadership Because we know how important it is, not only to do things right, but to communicate. Solvia is the most widely recognised brand among servicers, with the leading real estate portal. The awards that we have won in Spain s most prestigious creativity and communications competitions, such as the LAUS, EFI and Rombos, along with our sector report, the Solvia Market View, are just a few examples of our determination to continue disseminating and leading our new way of experiencing the real estate sector. 23
26 It is not the strongest of the species that prospers, nor the most intelligent, but rather the one that best adapts to change, Charles Darwin told us. And that is how we see things at Solvia. A team of people who have managed to build a brand, based on innovation, accompaniment of the client, approachability and market reality, fearlessly adapting to the new times and accepting the new game rules by transforming problems into opportunities. And, above all, by creating a brand with a heart. Our communication has been the means to making our brand well known. Our daily work and our results are the solid facts that prove that our commitment goes far beyond mere words.
28 corporate.solvia.es DOSSIER ANGLÈS: Ref