New Global Delivery Vendor Model. Ed Folge EMEA Regional Integration Manager Microsoft Corporation

Transcription

1 New Global Delivery Vendor Model Ed Folge EMEA Regional Integration Manager Microsoft Corporation

2 Our Unique View: Businesses enterprise Software Services consumer Active Directory Enterprise Access Live Live Devices

3 Microsoft Business Divisions

4 Worldwide Presence

5 RE&F Functions Global COE Platforms Functional Subject Matter Experts Guidelines and Standards Consultation Global Best Practices Governance Regional and Local RE&F Client requirements Market analysis Workplace strategy Portfolio strategy Design Construct Lease Integrate Employee services Facility operations Environmental mgmt Capital renewal

6 Organization Structure Execution Regional Directors Asia EMEA Americas Puget Sound Center of Excellence Workplace Strategies Global Resources Business Operations Global Procurement Workplace strategy Environmental Capital planning PER Governance Vendor management Governance Communications IT & Data systems ROB management RE & Planning Platform IFM Platform PM Platform Infrastructure Procurement Excellence Area Manager Area Manager Area Manager Portfolio Manager Portfolio Manager Portfolio Manager Typical sub-structure

7 Transformation of Microsoft RE&F

8 RE&F Global Business Model Global RE&F Centers of Excellence Guidelines, standards and Functional Subject Matter Experts (SMEs). Provides consultation and development global best practices for local adaptation and vendor governance. Global Resources Team FM, D&D, RE, ES & Technology SRM & Global Programs Communications Global Workplace Strategies Workplace Research Design Guidelines Change Management Global Procurement Group Regional and Global Sourcing Regional and Local RE&F Professionals Client Point of Contact Greater focus on CRM, business strategy Partner (MSIT, HR, FIN, CPG) relationships Understand Business Needs Accountability for local plans, solutions and services Inform, adopt, and adapt global COE resources to local needs Innovate new best practices Global Vendor Integrator Provide global accountability of Service Delivery Industry leading processes, tools and standard metrics reporting and KPIs Best-in-Class Local Providers By Geography and Function Project Management, Brokerage, Integrated Facilities Management

9 Desired Outcomes Regional and Local RE&F Teams Less tactical oversight--more strategic engagement Solutions strategically aligned to business Global Vendor Integrator CB Richard Ellis Consistent quality of delivery across services and geos More agile, flexible processes -- quicker time to market Remove conflict of interest opportunities Integrated Facilities Management Gain efficiencies and leverage buying power Services that meets local business needs Consistent excellence in execution Project Management Scalability and choice Best team on day Streamlined selection, execution and cost Improved execution--on Scope, On Time, On Budget Real Estate Brokerage Choice and quality on day of delivery Performance Tension and leverage via Integrator Finance Opportunities Reduce time spent on tactical functions related to RE&F Improved data driven decision making The Model Spending more time on client and partner relations Using information to manage vendors Translating business needs to real estate solutions Single accountability for local PM, Brokerage, IFM, Data, Lease Admin & Prop Mgmt. delivery One platform for global metrics and reporting Responsible for sourcing, onboarding 3-4 IFM companies contracted globally Maintain choice for handling performance issues 3 year consolidation roadmap Stable Model: 2-3 companies in each market Contracts with agreed pricing terms New Tier 1 contracts by November Stable Model 2-3 brokers by market on bid list New Tier 1 contracts by November Move Lease admin and payment management to Integrator Minimize PO/Invoicing by consolidating through Integrator Consistent RE&F financial reporting at country/region level Be more strategic, more efficient, more effective Deliver greater value to the business

10 Challenges RE&F RE&F CBRE CBRE Tier 1 Vendors Tier 2 Vendors Over 9,400 People Over 150 Leaders 25 +/- Core I Firms 1 Direction

11 Solution Governance leadership framework composed of policies, processes, and performance measures Define expectations, accountability, authority, and responsibility among member partners Including its structure, stakeholders, and relationships. Governing Model Rules of the Road RASCI ROB CPIs, KPIs & SLAs Playbooks

12 Integrated Governance Plan Governing Organization Strategic Evaluation Team (SET) Guiding Coalition Partnership Board of Directors Functional Leadership Team Regional Leadership Team

13 Vendor Model Definition APM Offsite RFP for Consultants Opportunity Analysis Recommendations Decision to Proceed E&Y Engaged Team Kickoff RFP & Draft Governance FY09 FY10 H1 FY11 Q3 FY11 Q4 FY11 APM feedback What want to do and what can t get to: More client engagement E&Y engaged to identify help frame up the solution, client and cross regional RE&F feedback Brought in cross group regional and COE representation to kick off and define RFP RFP sent to market mid-march FY11, bids back April Vendor interviews in May, selection in June

14 Implementation Timeline Select Vendor Integrator Select Project Delivery and Real Estate Vendors by Geography Program Transition Plan and Activities Transition New Project Delivery, Real Estate Services Selection and Transition of Facilities Mgmt Vendors by Geography June FY11 Q1 FY12 Q1 Q2 FY12 Q3 FY12 Q4 FY12 FY12 Integrator vendor selected June Work with Integrator to select LOB providers by geography Define detailed change management plan and vendor transition timelines Based on quality of service level need by geographies and function No change for in flight Project Delivery and Real Estate Transactions Work with new regional B3 Integration Managers for planning transitions

15 Q&A

16 2010 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics, the Microsoft Dynamics logo, and [list other trademarks] are trademarks of the Microsoft group of companies. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.