Live Streaming with Point-to-Point DVR Service User Guide

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1 Live Streaming with Point-to-Point DVR Service User Guide Rev. B Manual No

2 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE CLIENT CONTRACT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR PIKSEL REPRESENTATIVE FOR A COPY. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. PIKSEL AND THE HEREIN-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.IN NO EVENT SHALL PIKSEL OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF PIKSEL OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Piksel, Piksel Digital Enterprise, PDE, the Piksel logo are trademarks of Piksel; All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Piksel and any other company. Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental. Piksel Digital Enterprise Point-to-Point DVR Guide Copyright 2015 Piksel. All rights reserved.

3 TABLE OF CONTENTS 1 About this User Guide Audience Software Version User Guide Goals Key Terms About Live Streaming with Point-to-Point DVR Service Enabling Live Streaming with Point-to-Point DVR Service Point-to-Point DVR Player Point-to-point DVR player hot keys Accessing point-to-point DVR player information Logging in Accessing your account Opening a live project with point-to-point DVR Using Adobe Flash Media Live Encoder (FMLE) and non-fmle Software FMLE setup with point-to-point DVR Opening the live stream(s) with point-to-point DVR in FMLE Starting the live stream(s) recording when encoder starts Starting the live stream(s) recording after encoder starts Non-FMLE setup with DVR application Opening the live stream(s) in a non-fmle software Recording a live stream(s) in a non-fmle software... 19

4 1 About this User Guide This User Guide provides a detailed description and the workflows necessary to successfully deliver live streaming with point-to-point DVR service. These major concepts are explained: 1. About live streaming with point-to-point DVR service. 2. Live streaming with point-to-point DVR player: Description of the pointto-point DVR player and components. 3. Using Adobe s Flash Media Live Encoder (FMLE) software with point-topoint DVR: Instructions for using FMLE for the live DVR event. 4. Using non-fmle software with the DVR application: Instructions for using the DVR application for recording the event when using a non- FMLE software. 1.1 Audience The User Guide is intended for new and existing clients who want or have live streaming with point-to-point DVR service. 1.2 Software Version The User Guide applies to version 6.0. Some of the features described in the guide may not be available in previous versions. 1.3 User Guide Goals The User Guide describes the live streaming with point-to-point DVR service. The workflows necessary to successfully use FMLE and non- FMLE software are provided. After using this guide, you will know how to: Enable live streaming with point-to-point DVR Use the point-to-point DVR player Use Adobe s Flash Media Live Encoder (FMLE) for live streaming with point-to-point DVR Use a non-fmle software with the DVR application for live streaming 1.4 Key Terms with point-to-point DVR The following terms and definitions will aid in your understanding of live streaming with point-to-point DVR. Archiving: When a live stream ends, it is archived, or stored, as an on demand asset in the Cloud. The asset is available for viewing on the DVR player until it is recorded over. Page 4 of 20

5 Digital Video Recorder (DVR) Player: Controls are provided so users can play, pause, scrub forward and backward, and control volume. After the live event ends, it becomes an on demand asset capable of being played back on the player. DVR Application: Used to initiate and end the recording of a live DVR stream when using a non-fmle software. Flash Media Live Encoder (FMLE): Adobe s free encoding software that starts and stops the live DVR stream recording. Full Screen Selector: Maximizes the player display to the full screen of the monitor or device. Hot key: A key or combination of keys on the keyboard that, when pressed, perform a function in the DVR player. Live stream: The stream created to correspond to a particular live event broadcast. Non-FMLE Encoder: Non-FMLE software, including but not limited to: Wirecast, Digital Rapids, Elemental, etc. are supported. Profile: When using FMLE, an XML profile is configured by the Live Events Engineer for each live DVR stream. Scrub bar: Located in the point-to-point DVR player, it is used to change position in the content s timeline to move forward or backward in time. Stream selector: Click to access the list of streams available for viewing in the DVR player. Video on Demand (VOD): Once the live event has concluded, it is saved in the Cloud and is available for viewing on demand. The VOD remains available for viewing until it is recorded over by another live event. Page 5 of 20

6 2 About Live Streaming with Point-to-Point DVR Service Live streaming with point-to-point DVR service delivers a live Internet broadcast to one or more satellite locations. The live event streams to the point-to-point DVR player. Once the event ends, the broadcast is available for playback in the player. Your satellite locations no longer have to show the broadcast in real time. Using the DVR video player, the satellite locations can pause, play, and scrub forward and backward as the event streams. After the live event ends, it is archived and available for playback until it is recorded over. A copy of the event can be provided upon request. Supporting up to eight standard and/or high definition streams, the live streaming with point-to-point DVR delivers multiple bit rates to accommodate variations in broadband speed. You can stream one or more live events at the same time in the video player. For instance, if broadcasting three live streams, each in a different language, then all three streams are available simultaneously in the DVR player. While the event is live and in progress, the satellite location can pause the broadcast, scrub backward in time to replay a segment, or scrub forward to catch up to the live feed in the DVR player. After the event ends, it is available for playback on the DVR player. Reach more people by making your live event available after the broadcast. Contact Piksel Live Support request point-topoint DVR services, and the dedicated Live Events Engineer does the rest. From setting up the live streams to creating and enabling the point-to-point DVR player, we make the transition to live streaming with point-to-point DVR easy and seamless. On the day of the broadcast, have the satellite location copy and paste the DVR player link (supplied by the Live Events Engineer) into a browser to launch the video player. Adobe s Flash Media Live Encoder (FMLE) and non-fmle software, including: Wirecast, Elemental, Digital Rapids, etc. are supported for your live event encoding needs. For non-fmle encoders, a DVR application is provided to initiate and stop the recording of the stream. On the day of the event, open the DVR application and select the stream(s) and then begin recording. Page 6 of 20

7 3 Enabling Live Streaming with Point-to-Point DVR Service To enable live streaming with point-to-point DVR, contact support. Support will then ask a series of questions to find out how many streams you want (there is an eight stream maximum), the IP address and/or DNS of the streaming location, etc. The Live Events Engineer will then configure your account for live streaming with point-to-point DVR service. Note: Live streaming with point-to-point DVR is an additional service that is not included with regular live streaming. The engineer will create a live DVR project in your account. Live streams and stream packages are then added and the DVR player is configured to point to your streams. The engineer will send the project name, stream information, and link to the DVR player. On the day of the broadcast, have the satellite locations copy and paste the DVR player link into a browser to launch the video player. When the stream is started, the broadcast appears in the player. We manage your live streaming with point-to-point DVR so you can concentrate on the broadcast. Just make sure the encoding hardware and software are connected and working on the day of the broadcast. Both FMLE and non-fmle software can be accommodated. If using a non-fmle software, the Live Events Engineer will download a DVR application to your computer to start and stop the stream recording. Note: Live streaming with DVR services cannot be self-managed at this time. Once live streaming with point-to-point DVR service is setup, security filters are enabled to help protect your content. The Live Events Engineer enters your encoder s IP address into the server. Only that address will connect to the pointto-point DVR player. If the IP address changes, contact support with the new IP address so it can be updated. If the IP address is not updated then the live event will not stream and play in the player. For additional security, the Live Events Engineer can create an IP address whitelist and blacklist. IP addresses entered into the blacklist are denied access to your content and IP addresses entered into the whitelist are granted access to your content. Page 7 of 20

8 4 Point-to-Point DVR Player Once the Live Events Engineer has enabled your account for live streaming with DVR, the DVR player is configured to point to your live streams. The player is designed to play both standard definition and high definition streams. While the player can handle up to eight streams, the number of streams added to the account is based on your requirements. The player dimensions are set according to the specifications provided when requesting DVR services and can be configured to play on the web, tablets, and smartphones. The DVR player includes a set of preconfigured features allowing the satellite locations to play, pause, scrub forward and backward, send the player to full screen, and control the player volume. The player controls are available during the live broadcast and after the broadcast has ended. The Live Events Engineer provides the DVR player link so the satellite locations can launch the player in a browser on the day of the broadcast. The following image and accompanying table describe the major components of the DVR player. Point-to-Point DVR Player Page 8 of 20

9 Component Audio Control Description Controls the volume of the broadcast in the player Event Timer Full Screen Selector Displays the length of the broadcast and where in the timeline you are currently located Increases the size of the player to full screen Mode Display Play/Pause Button Displays DVR if the live event has ended and is now available on the DVR, or displays Live if the event is broadcasting in real-time in the DVR player Use to pause and then play the live event or recorded asset Scrub Bar Stream List Use to scrub forward or backward in the broadcast s timeline Displays all streams enabled on the account Stream Selector Displays the list of streams enabled on the account 4.1 Point-to-point DVR player hot keys The following hot keys can be used when the DVR player is open and content is being streamed. Simply click the following keys to perform the assigned functions. Hot Keys Space bar/enter/p Left arrow Right arrow F L Function Play/pause the player Seeks back 10 seconds in the player Seeks forward 10 seconds in the player Sends the player to full screen size Goes to the live point in the stream if the broadcast is live Page 9 of 20

10 4.2 Accessing point-to-point DVR player information Once your account has been enabled for live streaming with DVR services, the Live Events Engineer will supply the following live streaming information: the link for the DVR player, player dimensions, etc. This information is also available in your account. The following describes how to access DVR player information from your account Logging in 1. Navigate to the URL provided. 2. Enter your username and password. If you have forgotten your password, click the Forgot your password? link. The Send Password Reset Request prompt asks for your username. A password reset is then sent to the address associated with that username. 3. Click the Sign In button or hit Enter on the keyboard Accessing your account Once logged into the system, you are able to access your account. If you have access to multiple accounts via a parent/child relationship, you will need to select a specific account. If you have access to a single account, then your account credentials load automatically. 1. Click the Accounts menu. 2. Select Accounts from the drop-down. Page 10 of 20

11 You are taken to the Home screen and the selected account s credentials are loaded Opening a live project with point-to-point DVR 1. Select Live from the Projects menu. Page 11 of 20

12 The Live Projects screen opens. All upcoming, completed, and in progress live events are displayed. The Live Events Engineer creates live projects for your account at your request. Find the DVR project name that the engineer supplied to you. 2. Select your live DVR project. The Overview screen opens for that particular live with DVR project. From the Overview screen you can access a variety of live project information. Page 12 of 20

13 3. Select the Settings tab. The Settings screen opens for that particular live DVR project. From this location you can access and edit DVR player information. The player dimensions and a preview of the DVR player are provided. The Live Events Engineer originally entered this information when setting up DVR services for your account. Page 13 of 20

14 5 Using Adobe Flash Media Live Encoder (FMLE) and non-fmle Software In order to encode your live event, you must use Adobe s Flash Media Live Encoder (FMLE) or a non-fmle software, including but not limited to: Digital Rapids, Wirecast, and Elemental. When using FMLE, you can start and stop the DVR recording in the software. If you are using a non-fmle software, then you need to use the DVR application along with the encoding software. The DVR application works with the non- FMLE software so you can start and stop your live stream recording. The following information discusses the workflows necessary to successfully encode your live event with DVR using FMLE or a non-fmle software. 5.1 FMLE setup with point-to-point DVR In order to broadcast your live event with DVR, you must have encoding hardware and software. Adobe s FMLE is one software option for your encoding needs. FMLE works on both PCs running Windows and Macs. To download the software for free, go to Before encoding your live event, make sure the DVR player is open to test the stream and make sure it plays out on the player when the stream is started. The following information describes recording your live stream(s) with DVR when using FMLE Opening the live stream(s) with point-to-point DVR in FMLE FMLE requires XML profiles be setup to encode your live events. The XML profile corresponds to a single live DVR stream. The Live Events Engineer creates the XML profiles and sends them to you. For each stream enabled in your account, an XML profile is created and made available for selection when using FMLE. Page 14 of 20

15 1. Open the FMLE software. 2. Click File. 3. Select Open Profile. The profile is preconfigured with information about the live DVR stream you want to record. The Live Events Engineer names and assigns the profiles based on each stream. Page 15 of 20

16 4. Select the XML profile. In the above example, there are three XML files available, meaning there are three live DVR streams for this particular account. 5. Click Open. The default settings load in the Flash Media Live Encoder. Once the settings are loaded, either start recording the live stream when the encoder starts or after the encoder starts Starting the live stream(s) recording when encoder starts When using the FMLE, you can set the recording of the live DVR stream to begin when the encoder starts. This means when you start the encoder, the live stream will begin to record automatically. Have the DVR player open to test the stream and ensure it is playing on the DVR player. Page 16 of 20

17 1. Towards the bottom right corner of the encoder screen, check DVR Auto Record. 2. Click the Start button to start the encoder. The stream will begin. Notice, after clicking the Start button the Record button becomes active. 3. Click the Record button. The recording of the live event stream begins. Within fifteen seconds of starting the recording, the event will appear in the player. If the stream does not appear in the player, contact Piksel Live Support by phone, or by , 4. Click the Stop button to end the recording. The video recording will be available on the DVR until it is recorded over. Note: Only click the Stop button when you are certain you are ready to stop recording the live stream. Pressing Stop before it is over and then clicking Start to begin the recording again will record over the first part of the broadcast Starting the live stream(s) recording after encoder starts If you do not want to start recording the stream as soon as the encoder is started, then start the recording manually. Do not check the DVR Auto Record box. Instead, select the live stream, start the encoder, and then click Record to begin recording the broadcast. Have the DVR player open to test the stream and ensure it is playing in the DVR player. 1. Click the Start button to start the encoder. After clicking the Start button, the Record button becomes active. 2. Click the Record button. The recording begins. Within fifteen seconds of starting the recording, the event will display in the player. Page 17 of 20

18 If the stream does not appear in the player, contact Piksel Live Support by phone, or by , Note: If you plan to record over a live event that you want to keep, then make sure you have it saved locally or archived on your encoder. 3. Click the Stop button to end the recording. The video recording is available on the DVR until it is recorded over. 5.2 Non-FMLE setup with DVR application In order to broadcast a live event, an encoder must be setup to digitize the event. We are flexible enough to handle a variety of non-fmle encoders, including: Wirecast, Digital Rapids, and Elemental. If using a non-fmle software, then download the DVR application or have the Live Events Engineer download the DVR application to your computer before broadcasting your live event. Once downloaded, all you have to do is open the application on the day of the live event, select the stream(s), start the recording, and end the recording when the event is over. Before encoding the live event, make sure the DVR player is open to test the stream to ensure it plays in the player when the stream starts. The following information describes the workflows necessary to open and record live streams using the DVR application and a non-fmle software Opening the live stream(s) in a non-fmle software When using a non-fmle encoder, the DVR application is used to select the stream(s) to record on the day of the event. If four streams have been requested, then there are four streams available. Unlike with FMLE, XML files cannot be selected before recording. Instead, select the stream(s) button(s) to record in the DVR application. Then initiate and end the recording of the stream(s) in the application. 1. Open the non-fmle software. 2. Start the encoding software. Verify that the DVR stream is configured in your preset. 3. Open the preinstalled DVR application. Page 18 of 20

19 Since the Live Events Engineer preinstalled the DVR application on your machine, simply open the application to select the stream. To test the stream connection, click the Connection Initialization button. The stream connection details appear in the text box located towards the bottom of the DVR application. In the DVR text box, a message details whether or not the stream has connected successfully. If the stream does not connect, contact Piksel Live Support by phone, or by , To automatically record a stream, enter the time into the Auto DVR Restart field and click Set Timer. To cancel the automatic recording, click the Cancel Timer button Recording a live stream(s) in a non-fmle software Once the DVR application is open, select the stream(s) that are to be recorded and then begin recording the stream(s). 1. Click the stream(s) button(s) you want to record. Stream information automatically populates in the corresponding stream field. 2. Select the Start Recording button in the DVR application. Once the DVR recording is started, the stream(s) will play in the player within fifteen seconds of the start of the recording. Page 19 of 20

20 3. When the event concludes, click the Stop DVR button to end the recording. The video recording is available on the DVR until it is recorded over. If you have multiple events you want to record on a given day, then once your first recording is over, open your non-fmle software and switch the presets to the upcoming event. Then manually delete the stream information from the previous recording in the DVR application. Select the new stream button for the next recording. The following shows the steps necessary to connect to the server, select the stream(s) for recording and then start and stop the recording from the DVR application. Page 20 of 20

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