RUN SAP: SIMPLIFYING COMPLEX APPLICATION LANDSCAPES THROUGH STANDARDIZATION

Transcription

1 RUN SAP: SIMPLIFYING COMPLEX APPLICATION LANDSCAPES THROUGH STANDARDIZATION

2 Introduction The modern organization is faced with a fast evolving landscape in the wake of volatile and interconnected markets, unpredictable consumer demands, rapid technology changes, stringent regulations and increased mergers and acquisitions. With this comes the need for a large-scale enterprise transformation even as organizations are increasingly being forced to reassess the efficiently of their existing IT systems in order to meet the complexity of maintaining business critical applications while reducing costs. However, this is not an easy step considering that most enterprises now run extremely complex enterprise landscapes with business processes running on multiple and disparate systems. What more, the successful implementation of solutions is largely dependent on the seamless integration and management of business processes and related system components. This is especially true in SAP solution landscapes, and as they become even more complex and integrated, customers are often left grappling with tough questions such as How do I measure and control my business processes performances? How do I anticipate potential issues and proactively resolve them before they occur? How do I ensure that I am getting the most out of my IT investment post-implementation in terms of efficiency and economies of scale? Addressing these complexities in the SAP landscape requires a comprehensive solution management concept with end-to-end operations for business solutions and processes. The SAP standards for solution operations in particular are crucial as they provide customers detailed information and guidance on implementing mission-critical operations in a sustainable and scalable manner. Closely aligned to this is Run SAP, SAP s unique methodology for the smooth implementation of these solution operations and streamlined life cycle management. Run SAP in conjunction with Wipro s innovative, multi-tenanted solution for delivery excellence - FlexDelivery' - extends the value of SAP solutions and accelerates business value to customers by integrating greater efficiencies and service quality in the solutions. This whitepaper from Wipro walks through the benefits of Run SAP methodology and highlights how its integration with the Wipro FlexDelivery model provides significant benefits to SAP customers through strong standardization of support processes. 02

3 Run SAP: Simplifying Complex Application Landscapes Through Standardization The Run SAP methodology has been specifically developed to help SAP customers optimize the implementation and ongoing management of end-to-end solution operations, with a deep focus on application management, business process operations and administration of technology platform. A phased methodology founded on industry knowledge and best practices, Run SAP provides the necessary standards, processes, content and tools for managing SAP solutions across heterogeneous and complex environments. This in turn enables customers to lower TCO and improve business processes by ensuring a seamless and efficient set up for operations and technical infrastructure across the entire lifecycle of SAP applications. range of methods, tools, accelerators, and processes as follows: Apply a continuous application management strategy throughout the entire life cycle of the SAP applications Reduce costs and risk in operating end-to-end SAP solutions Gain transparent, high-availability business processes Develop a more systematic approach to upgrades, patches, extensions, and optimizations Implement SAP enhancement packages without downtime Simplify conversions to SOA Deal effectively with complexity, technologies, and compliance requirements Develop and deploy resources in a targeted manner Assessment & Scoping Plan changes systematically and avoid production downtime Extending the Value of Run SAP with Wipro FlexDelivery Operations & optimization RUN SAP ROADMAP: Providing assistance across each phase Design of Operations As a leading SAP global services partner, Wipro has an established array of application management and support services to SAP customers. By deploying the Run SAP methodology as a seamless extension of its support services, Wipro provides a comprehensive and integrated support for SAP customers to manage their Handover into production Set-up of operations complex enterprise application landscape. What makes Wipro s FlexDelivery model stand out is its unique competency-alignment, multi-tenant and outcome-based approach that help customers Based on the SAP Solution Manager, an application management solution that enables customers and partners to implement end-toend solution operations, the Run SAP methodology comprises four main components SAP standards for key solution operations, industry best practices documents, a roadmap for end-to-solution operations, support services and training courses. The Run SAP methodology enables SAP customers to benefit from a handle the fluctuations typical in application maintenance and support.. This in turn enables Wipro to deliver AMS in a consistent, predictable, and scalable manner. FlexDelivery further provides SAP customers with a complete roadmap to run their end-toend operations in a defined manner using integrated processes and in-house methodologies and tools. It also allows customers to leverage Wipro s shared resource pools and infrastructures through FlexDelivery centers located around the globe. 03

4 FlexDelivery-Run SAP Value Proposition: Integration of standards The FlexDelivery model is based on five pillars with a focus on creating value for SAP customers. : FlexDelivery Pillars Engaged to create Value Tools Wipro s FlexDelivery incorporates the Run SAP methodology into its own implementation standards and acts as an end to end measure for business process and transparency. The solution manager acts as the basic framework of Flex delivery model toolset which helps in the seamless delivery of Application Manager Server engagements. The central solution manager is integrated into the operational framework Process Partners right from the initial stages of support operations while different Run SAP standards are adopted in different phase of the support cycle. The low hanging technical standards like System Monitoring, Root Cause People Technology analysis (RCA), Central Performance History (CPH), and System Administration are adopted very early in the support cycle. The Competency aligned teams that ensure availability of specialist skills and business process support which in turn offers real time scalability of competency capacity by 20-25%. Best in class delivery processes by aligning support processes to ITIL V3 standards, Six Sigma process, ISO 27001, ISO certified. Integrated tools that facilitate automated support delivery processes. These tools span Governance, Knowledge Management and Service Delivery through business process management to enable efficient service delivery. These tools combined with the Run SAP Solution Manager provide the necessary technical transparency, depth and efficiency. FlexDelivery model with its multi-tenanted approach is leveraged to bring the best practices for quick implementation of these standards. Further enhancements and standards are adopted as the journey towards stabilization and value addition continues in a phased manner as follows: Phase 1: Transition Run SAP preparedness and gap analysis. Base standards such as centralizations administration/monitoring, solution Virtual Global Delivery Centre The FlexDelivery model leverages Wipro s global delivery centers to support its customers with the necessary delivery infrastructure and security controls. Partnership alignment Wipro is supported by Global Partnership of SAP for managed services and is also a Run SAP Global Implementation Partner. Wipro s FlexDelivery operations have been specifically credited and certified by SAP as part of its managed services certification. documentation and root-cause analysis allow for seamless transition through proactive incident management and problem management. Phase 2: Stabilization- Implementation of base standards and tool integration. In this phase, service desk implementation and change management is carried out to help in stabilization of the engagement. Phase 3: Sustenance/Continuous Improvements Implementation of standards that support business level SLAs. Customers benefit from a continuous endeavor for efficiency through effective management of business process monitoring standards and system integrity. 04

5 Run SAP Standards Run SAP based FlexDelivery Framework ITIL V3 Standards ASAP Phases Project Preparation Purpose Formal initiation of project and implementation planning Run SAP Standards Updated Solution manage usage strategy Proactive incident management using Centralized Monitoring Effective problem management using Root Cause Analysis Service desk Implementation Change management using Charm Business service level agreements using BPIM Standard System Availability - Data Volume Management Business Blueprint Realization requirements gathering and conceptual design building solution and integration testing business process repository build, solution documentation, service desk, ChaRM strategy set up of central monitoring, RCA, Remote supportability, test management, initiation of business process management, CharM, CTS+ set up Run SAP preparedness, and gap analysis Implementation of base standards and tool integration Implementation of standards that support business level SLAs Final Preparation cut over planning, end users training SLA Management, BPIM set-up, DVM cockpit Transition Stabilization Sustenance Go Live and Support solution confirmation, transition to support, project closure Sol man system preparedness, Enhanced reporting As an extended value proposition, FlexDelivery further incorporates Run ensuring operability of solution base lining support parameters, BPIM fine tuning, BLA's, End user experience management the Run SAP standards with its well proven ASAP methodology into the implementation engagement. Thus, a well-defined and well-adopted implementation methodology is rooted in the various Run SAP standards across different stages of the implementation project. The figure below depicts an over view of the Run SAP-FlexDelivery model across different phases in the implementation projects. 6 Phases of Implementation Roadmap By adopting this combined methodology, SAP customers stand to benefit as follows: Improved service quality and data management through increased application and business process availability. Reduced cost of ownership with reduced application support issues due to enhanced change control post deployment and proactive monitoring. 10%-20% reduction in total cost of ownership Improved customer experience with quick availability of business processes, 10%-15% improvement in operational performance and productivity, faster resolution times and reduced support issues. 05

6 Conclusion The combined value delivered by Run SAP methodology and Wipro s FlexDelivery enables SAP customers to benefit from a strong, integrated support structure. With this framework of standardized standards and operations along with integrated support, customer can manage their SAP applications efficiently by proactive monitoring of business processes, prevention of potential issues, improve system uptime and gain better control over changes thereby leading to system stability. Author Sundararaman Sankaranarayanan Senior SAP Delivery Manager and RunSAP Global Competency Head Wipro Technologies. About Wipro Technologies Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company, that delivers solutions to enable its clients do business better. Wipro Technologies delivers winning business outcomes through its deep industry experience and a 360º view of Business through Technology helping clients create successful and adaptive businesses. A company recognised globally for its comprehensive portfolio of services, a practitioner s approach to delivering innovation and an organization wide commitment to sustainability, Wipro Technologies has 130,000 employees and clients across 54 countries. For more information, please visit or mail info@wipro.com 06

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