Self-Efficacy: The key to high performance in organizations. Louisa Jewell, MAPP

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1 Self-Efficacy: The key to high performance in organizations Louisa Jewell, MAPP CPPA President 2014 Positive Matters

2 Agenda What is Self Efficacy? How does it affect performance? What can we do to build it in organizations? Why is it more important for innovation than creativity? 2014 Positive Matters

3 Self-Efficacy Self-efficacy is a person s belief in his or her ability to succeed in a particular situation. Albert Bandura described these beliefs as determinants of how people think, behave, and feel (1994). Self-efficacy is domain-specific Dr. Albert Bandura Louisa Jewell

4 Beliefs as Self-fulfilling Prophecies Belief Expectation Subjective Interpretation Motivation Performance

5 Psychological Capital Hope Efficacy Resilience Optimism The good news is these can all be increased and managed Luthans F., Youssef, C.M., & Avolio, B. J. (2007) Psychological capital. New York, NY: Oxford University Press. Dr. Fred Luthans Louisa Jewell

6 Self-Efficacy strongly correlated to work-performance Results of the primary meta-analysis indicated a significant correlation between self-efficacy and work-related performance =.38 This increase in performance due to self-efficacy represents a greater gain than those obtained in meta-analyses examining the effect on performance of goal-setting, feedback interventions and organizational behavior modification Stajkovic, A. D., & Luthans, F. (1988). Self-efficacy and work-related performance: A meta-analysis. Psychological Bulletin, 124(2), (over 2000 citations) Louisa Jewell

7 Self-Determination Theory Autonomy Much research has shown that competence is an important human need central to achievement motivation and goal pursuit Relatedness Intrinsic Motivation Competence Efficacy beliefs affect motivation and action Source: Deci, E.L., & Ryan, R.M. (2000). The What and Why of goal pursuits: Human needs and the selfdetermination of behaviour. Psychological Inquiry, 11,

8 Efficacy Beliefs affect performance by influencing The level of Goals we set The amount of effort we expend towards those goals Whether we persevere in the face of setbacks while striving for goals More positive outcome expectancies

9 Self-efficacy improves resilience When faced with obstacles, setbacks and failures, those who doubt their capabilities slacken their efforts, give up prematurely, or settle for poorer solutions. Those who have a strong belief in their capabilities redouble their effort to master the challenges. Albert Bandura

10 Self-efficacy reduces stress Those of low efficacy are stressed both emotionally and physiologically by perceived overload, in which task demands exceed their perceived coping capabilities; whereas those who hold a high belief in their efficacy and that of their group are unfazed by heavy workloads Albert Bandura

11 Everything is figuroutable Marie Forleo 2016 Positive Matters

12 Selfefficacy Beliefs Behavior Action

13 Self-efficacy is more important to innovation than creativity

14 Jack Canfield & Mark Victor Hansen

15

16 4 Ways to Develop Self-efficacy 1. Successful Performance experiences

17 Make it Safe to Fail Louisa Jewell

18 The King of Failure

19 High performers need to know how to deal with setbacks and failure effectively 2012 Accentuate Consulting; Positive Matters

20 Because success and failure is actually on the same road

21 Promote a Growth mindset

22

23 Fixed Mindset You are born with a certain IQ and you can t significantly change that IQ stays fixed over your lifetime You either have it or you don t Growth Mindset You are not born with a certain IQ and you can significantly change your IQ IQ is not fixed over your lifetime If you don t have it, you can develop it

24 Fixed Mindset Were more concerned with looking good Avoided challenges Gave up more easily Saw effort as a sign of low intelligence or talent Ignored useful feedback Growth Mindset Were more concerned with learning Embraced challenges Persisted in the face of setbacks Viewed effort as a necessary path to success Learned from criticism

25 Fixed Mindset In what areas of your life would you say you have a fixed mindset? How does this affect your performance in this area? Growth Mindset In what areas of your life would you say you have a growth mindset? How does this affect your performance in this area?

26 Building a Growth Mindset: Praise and Criticize the right way Researchers identified two distinct patterns of reactions to failure: A helpless pattern A mastery-oriented pattern The following predicted reactions to a subsequent failure: Person Praise/Criticism Outcome Praise/Criticism Process Praise/Criticism Kamins, M., & Dweck, C. (1999). Person versus process praise and criticism: Implications for contingent self-worth and coping. Developmental Psychology, 35,

27 Other Outcomes

28 Contingent Self-Worth That our self-worth (or self-esteem) is invested in certain domains of our lives Person praise promotes this idea of contingent self-worth Contingent self-worth is problematic especially when we fail Dr. Jenny Crocker Ohio State University

29 Crocker s Critique of Self-Esteem When we are more concerned with boosting our self-esteem (and feeling good) we don t necessarily engage in the activities required to improve our performance and mastery over time There is a difference between having selfesteem and pursuing self-esteem Why do I care? Ego-system: Inward motivation Eco-system: Outward motivation Dr. Jenny Crocker Ohio State University

30 4 Ways to Develop Self-efficacy 2. Vicarious experiences Modeling Mental Rehearsal

31 4 Ways to Develop Self-efficacy 3. Social Persuasion

32 The average person talks to themselves at a rate of 300 to 1000 words per minute 2012 Accentuate Consulting; Positive Matters

33 Practice Self-Compassion 2016 Positive Matters

34 I can t love myself!

35 Research Studies Self-compassionate students reported feeling less self-conscious and nervous before a big interview when compared to the group with high self-esteem. After a failure, self-compassionate participants were less likely to feel humiliated or incompetent, or to take it too personally compared with the high self esteem group Self compassion makes it safe to fail Self-compassionate people were relatively unflustered when receiving both positive and negative feedback and willing to take responsibility Self-compassion is associated with steadier and more constant feelings of selfworth over time. Dr. Kristin Neff

36 2016 Positive Matters

37 Self-compassion Exercise 1. Find a partner 2. Partner A & B: What types of things do you usually criticize, judge or beat yourself up about? 3. Make note of what you usually say to yourself when you are particularly harsh with yourself. Share this with your partner. 4. Once you have finished sharing what you say to yourself. Tell your partner what your most compassionate friend would say to you about this same thing. 5. Do the two differ? Are they similar?

38 What will your selfcompassionate mantra be?

39 4 Ways to Develop Self-efficacy 4. Interpretation of physiological and emotional states Re-interpret signs of nervousness Power poses Turn your mood into a good mood

40 Human Flourishing Positivity Ratios Positive Emotion Negative Emotion = Higher ratios correlated with higher levels of wellbeing and performance Source: Fredrickson & Losada (2005). American Psychologist, 60, Positive Matters

41 Increase Team Positivity Ratio Encourage people to get outside for lunch every day, take 15-minute coffee break with co-workers, music, perform random acts of kindness, yoga, walking desks, gratitude walls Employ effective conflict resolution processes, flex hours, stop after a certain hour and/or weekends, teach psychological safety, be tough on bullying

42 What can you do in your workplace?

43

44 Thank you! Louisa Jewell, MAPP

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