Apple Pay Frequently Asked Questions

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1 Apple Pay Frequently Asked Questions The purpose of this document is to assist in providing clarity on some of the anticipated frequently asked questions (FAQ s) for Apple Pay. Question Response The Pays overview What is a digital wallet? Also known as an e-wallet, or mobile wallet digital wallets can be used in conjunction with mobile payment systems that allow cardholders to pay for purchases with their smart phone in store (via NFC technology) and online. The wallet can also store loyalty card information, digital coupons & credentials and in the future it s likely they will be able to store all types of digitised information like drivers licences and passports, travel cards and building access passes. What is Apple Pay? Apple Pay is a digital wallet application created by Apple for customers to pay for goods and services using a compatible Apple device. What do I need to use Apple Pay? To use your Apple compatible device to pay in stores, you need an NFC and HCE enabled Apple iphone running ios 8.1 or above, and the Wallet app. The Wallet app is a standard app for with the latest ios version. Do I need to upgrade ios operating system to use Apple Pay? As long as you have an iphone SE, iphone 6, iphone 6 Plus or other compatible Apple device running the latest version of ios that is NFC and HCE enabled you do not need to upgrade. How do I know what version of ios I am operating? You can usually see this by going to Settings > About > Version. Alternatively, you can visit your local Apple Store. When does Apple Pay launch in Australia? Apple Pay is available to Intech Credit Union members from the 15th November Where can I use Apple Pay? You can pay with your compatible Apple devices at any participating store that has a Point of Sale terminal which accepts contactless (NFC)payments across Australia. Page 1

2 Getting Started How do I set up Apple Pay? Open the Wallet app and tap Add Credit or Debit Card. Follow the steps to add a new card. If you are asked to add the card that you use with itunes, just enter its security code. Select Next, your card issuer will verify your information and confirm if you can add your card to Apple Pay. If your card issuer needs more information to verify your card, they'll prompt you for the required information. When you have the information, go back to Settings > Wallet & Apple Pay and tap your card. After your issuer verifies your card, tap Next. Then start Can I use Apple Pay on an Android Device? No. Apple Pay will only work on compatible ios devices. How do I use Apple Pay? To pay with Apple Pay: Press the home button twice and the wallet will appear with the default card. No need to open the app. OR Initiating/waking up the wallet by holding the device close to the terminal, then you ll only have to confirm via finger on Homescreen/button. Hold the back of your device near the contactless payment terminal and place a registered finger on the home button. Your Apple device will beep or vibrate and a tick will appear on the screen to confirm transaction. A notification will be pushed to your Apple device to advise you of the transaction. What should I do if I'm having difficulty adding a card? You can call the helpdesk phone number on the back of your card if you are having difficulty adding an eligible card on to Apple Pay. Which cards can I register with Apple Pay? At present, eligible Titanium Visa Debit or Titanium Credit Cards holders are able to register their cards with Apple Pay. Page 2

3 How do you add a card to an iphone? Your iphone SE, iphone 6, iphone 6 Plus, and later* Compatible version of ios 1. Go to Wallet and tap Add Credit or Debit Card. Follow the steps to add a new card. If you are adding a card that is listed in your itunes account as a payment method, you may only need to enter the security code. 2. Tap Next. Your bank will verify your information and decide if you can add your card to Apple Pay. If your bank needs more information to verify your card, they'll ask you for it. When you have the information, go back to Settings > Wallet & Apple Pay and tap your card. 3. After your bank verifies your card, tap Next. Then start You can also add rewards cards to Apple Pay. Get help adding your card to Apple Pay. How do you add a card to the Apple Watch? Your Apple Watch and your paired iphone* Compatible Apple watches Open the Watch app on your iphone, go to the My Watch tab. If you have multiple watches, choose one. Tap Wallet & Apple Pay. Follow the steps to add a card. If a card's already on your iphone, tap Add next to the card. To add a new card, tap Add Credit or Debit Card. If you're asked to add the card that you use with itunes, just enter its security code. Tap Next. Your bank will verify your information and decide if you can add your card to Apple Pay. If your bank needs more information to verify your card, they'll ask you for it. When you have the information, go back to Wallet & Apple Pay and tap your card. After your bank verifies your card, tap Next. Then start Page 3

4 How do you add a card to an ipad? Your ipad Pro, ipad Air 2, ipad mini 3, and later* The latest version of ios Go to Settings > Wallet & Apple Pay. Tap Add Credit or Debit Card. Follow the steps to add a new card. If you're asked to add the card that you use with itunes, just enter its security code. Tap Next. Your bank will verify your information and decide if you can add your card to Apple Pay. If your bank needs more information to verify your card, they'll ask you for it. When you have the information, go back to Settings > Wallet & Apple Pay and tap your card. After your bank verifies your card, tap Next. Then start using Apple Pay. Functionalities Does Apple Pay work on smart watches? Yes Apple Pay works with the Apple Watch and compatible devices. Will I be able to store and use my Loyalty Cards, Gift Cards, and Offers? Soon you will be able to add your favourite store credit cards and rewards cards to Wallet and use them to make purchases and redeem rewards with Apple Pay. Will I continue to receive the benefits and rewards from my credit and debit card company? With eligible cards from participating banks, you will continue to receive all the security, benefits and rewards with Apple Pay as you do with your credit or debit card. How can I change my default card within Apple Pay? Go to Settings > Wallet & Apple Pay on your compatible iphone or ipad. Tap Default Card, then choose a new card. Am I able to opt out of Apple Pay at any time? Adding your credit or debit cards to Apple Pay is your choice; you can add and remove cards when needed. Page 4

5 Security My card has been compromised? Or has been reported lost or stolen? What are my options? Is Apple Pay secure? You can call your card issuing bank to block or cancel the card, and that would automatically suspend or delete the card within your Apple Wallet. You can also log onto icloud and use the Find My iphone feature to remove cards registered to Apple Pay or lock the device. Apple takes security very seriously. For full information on different security measures, please visit - The link will provide details around: Payment Information Adding Credit or Debit Cards Using Apple Pay in Stores Using Apple Pay within Apps Adding and using reward cards with Apple Pay Losing your device Maintaining your privacy Troubleshooting I never received my OTP Contact Intech Credit Union to ensure your contact details are correct. Any changes may take up to 24 hours to take effect. I got my OTP wrong a few times and now it won t work This is an intended security feature. If the OTP is entered few times incorrectly, the cardholder will no longer be able to use OTP for authentication for 24 hours. Page 5

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