IP in Aviation. R.W. (Ted) Nugent EBG Aviation. 12 March Dubai, UAE 20th March Cisco and/or its affiliates. All rights reserved.
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1 Dubai, UAE 20th March 2013 IP in Aviation R.W. (Ted) Nugent EBG Aviation 12 March Cisco and/or its affiliates. All rights reserved. Cisco Connect 1
2 IP in Aviation EU Sep the fastest regional traffic growth in the world is expected to be in the Middle East, where by 2030 the region's airlines will represent 11% of world traffic, up from 7% in Cisco and/or its affiliates. All rights reserved. Cisco Connect 2
3 Where does IP fit into Aviation? Airports Airlines IP in Aviation ATM / ANSP s Aircraft Cisco s approach is to address these 4 key aviation entities. We believe that IP offers the best communications technology for each of these players. A complex interrelated eco-system (With many other players!) One that is all too often siloed and in many cases adversarial In many instances, built on legacy communications systems and technologies 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 3
4 What is the role of IP in Aviation? Airports Business IP Technology in Aviation Airlines Operations ATM / ANSP s Administration Aircraft Industrial To deliver the services and information that are required to allow the stakeholder to effectively operate their business, securely and profitably The Business is typically a complex siloed entity A common IP infrastructure offer the opportunity to bring these silos together 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 4
5 SATCOM SATCOM HF VHF VHF What does this mean in the real world? The Aviation industry is Fragmented! In most cases the domains shown have evolved in isolation EFB Sensors ACSP Domain Aircraft Domain Data Servers IFE&CC SATCOM Servers Sensors HF Avionics Subnet Crew VHF Actuators MCU Cabin Subnet In many cases legacy communications technologies provide communications connectivity between the domains (SDH, Copper) Inmarsat Astrium Satellite SP Network Satellite Domain HF Subnet VHF Subnet ACSP Network Data Subnet Wireless Subnet Airport Network Airport Domain Cisco has been asked to replace these legacy links EUROCONTROL Flow Control FDB AOC Airline Subnet Airline Domain ATC ATC FDP ATC ATC FDP FDP MET ANSP Domain Weather Domain
6 SATCOM SATCOM HF VHF VHF And where has Cisco contributed? Working with a Partner eco-system, Cisco has delivered many replacement communications networks EFB Sensors Data SATCOM HF VHF MCU Aircraft Domain Servers IFE&CC Servers Sensors Avionics Subnet Crew Cabin Subnet Actuators SITA ACSP Domain OBS Thales Frequentis Inmarsat Astrium Satellite SP Network HF Subnet VHF Subnet ACSP Network Data Subnet Wireless Subnet Airport Network TOPEX Satellite Domain Airport Domain BT Inmarsat PENS EUROCONTROL Flow Control FDB EADS ATC Pan European Network ATC AOC Airline Subnet Airline Domain FDP ATC FDP ATC FDP MET ANSP Domain Weather Domain
7 SATCOM SATCOM HF VHF VHF IP has the potential to help bring the stakeholders together? The Aviation industry remains Fragmented! The replacement of the communications links is still largely done in isolation, i.e. 1 for 1 change out. Few instances of using the IP infrastructure to pull the silos together. But they are emerging! PENS is one example Inmarsat Astrium Satellite SP Network Satellite Domain Data Servers SATCOM Servers EFB HF Avionics Subnet Sensors VHF MCU Cabin Subnet HF Subnet VHF Subnet ACSP Network ACSP Domain Data Subnet Aircraft Domain IFE&CC Sensors Crew Actuators Wireless Subnet Airport Network Airport Domain FDB PENS EUROCONTROL Flow Control Airline Subnet ATC Pan European Network ATC AOC Airline Domain FDP ATC FDP ATC FDP MET ANSP Domain Weather Domain
8 Making it happen! 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 8
9 Addressing Business Needs? Three different sorts of Business needs CXO Vision One Business Management Concerns Business Understanding the Business and Partnering with the stakeholder CXO and the Board - Vision Management -Problems and strategies CIO - Communications infrastructure CIO Infrastructure Operations Administration IP in Aviation These are not 1 or the other! They are three parallel simultaneous activities. Industrial 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 9
10 Understanding the Business needs For Cisco this means working with the Customer A true Trusted Partner model Working across the organisation A true open book approach 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 10
11 Business Architectures The Vision established by the Board Understanding the Airport vision and the impediments to achieving them Established at Board level Drives the evolution of Business solutions 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 11
12 Business Issues The Problems faced by Managers Identifying specific Business Issues and technologies that solve problems Detailed Management Level interviews and discussions Addressing both problems and assets 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 12
13 IT Master Plan The roadmap to ensure the evolution of the IP infrastructure Inputs Outputs Introducing Cisco knowledge and services that will help the Customer s IT Network to continue to meet their Business needs Working with the CIO and the IT team Joint develop the IT master plan 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 13
14 A few example where we have made it happen! 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 14
15 Solving Business Issues Where are our Passengers? Dwell Time Analysis (Passenger Services) & Augmented Reality (Retail) Copenhagen Airport 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 15
16 Solving Business Issues or How can a phone system keep the toilets clean Airport Service Quality (ASQ) is a comprehensive ACI initiative to help airports in their continuing efforts to improve the quality of service experienced by passengers. Measured KPI s include: Overall Satisfaction Ground transportation Parking Ease of finding your way Flight Information screens Walking distances Ease of making connections Baggage carts Helpfulness of Airport staff Restaurant Shopping facilities IT / Telco Availability of washrooms Cleanliness of washrooms Thoroughness of security Waiting time at security inspection Feeling of being safe Cleanliness of Terminal Ambience Value for money of restaurant Value for money of shopping Value for money of parking Speed of baggage delivery Customs Inspection Arrival Passport & Visa Inspection Waiting time in check in queue Efficiency of check-in staff Courtesy of check-in staff Business / Executive lounges How can IP Telephone technologies help an airport improve their ASQ rating? 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 16
17 Delivering on the vision BUSINESS ARCHITECTURE EXECUTIVE FOCUS AREAS Services delivered End User Devices & Services Service delivery Platform Way Finding Flight Status GSM / GPRS Network and Passenger Smartphone Directories and Maps Crisis / Emergency Communications Digital Media System Advertising and retail offers Kiosks and Help points Transportation information Airport operational information Web services Business Solution Virtual Concierge / Augmented Reality iservices Passenger Communications Interactive Kiosks Digital Media Virtual Concierge Internet (Social Media and web) TECHNICAL ARCHITECTURE TECHNICAL FOCUS AREAS Network Services Infrastructure Mobility: Motion Wireless Notification: CEBT Routing Switching Security: SecureX Network Optimization Collaboration: BYOD Security Multimedia Optimization: Medianet UC POLICY AND MANAGEMENT 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 17
18 IoT in Aviation Chris Dedicote CISCO March the Internet of Everything is about adding value through the application of intelligence to data Cisco and/or its affiliates. All rights reserved. Cisco Connect 18
19 Next Generation Aircraft Network! Press Release - enisa Apr 13, 2010 IoT is a vision where all manufactured things are connected to each other via wireless or wired communication networks. The movement of travellers, airport staff, and luggage creates an increasing, continuous interaction between smart devices. It also implies sharing of significant amounts of sensitive information Cisco and/or its affiliates. All rights reserved. Cisco Connect 19
20 Vision The IP enabled Aircraft IoT for the aircraft will depend on the network Ubiquitous wireless Security Cross domain Enabling new business models 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 20
21 Vision New Business Models Next Generation IFE&CC Evolving Airline Business models Changing Passenger expectations New services to Passengers A new approach IFE &CC Medical services Cockpit services Crew services Maintenance services Brokering Content Airlines Advertising Connectivity services Payment Management Upstream revenue (Brands, Content owners, Airlines) IFE&CC Service Provider IFE&CC Service Provider Service Delivery PAX selection Up-load Caching Streaming Management Security Advertising $ Subscription $ Downstream revenue (Passengers, Airlines) Service Delivered VoD PPV Music Games ebooks Magazines Communications Fulfilment $ Content Brokering $ IFE Service Provider Model 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 22
22 Call to Action 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 23
23 Thank you Cisco and/or its affiliates. All rights reserved. Cisco Connect 24
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