Microsoft Windows Server 2003 Service Pack 1 (SP1) and the NetIQ AppManager Suite

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1 Contents Introduction... 1 AppManager 6.0 Suite and Windows Server 2003 SP Microsoft Windows Server 2003 Service Pack 1 (SP1) and the NetIQ AppManager Suite Frequently Asked Questions June 23, 2005 AppManager Suite and Windows Server 2003 SP This document contains answers to common questions about installing and using NetIQ s AppManager Suite components on computers running Microsoft s Windows Server 2003 Service Pack 1 (SP1), as well as installing Windows Server 2003 SP1 on AppManager computers.

2 THIS DOCUMENT AND THE SOFTWARE DESCRIBED IN THIS DOCUMENT ARE FURNISHED UNDER AND ARE SUBJECT TO THE TERMS OF A LICENSE AGREEMENT OR A NON-DISCLOSURE AGREEMENT. EXCEPT AS EXPRESSLY SET FORTH IN SUCH LICENSE AGREEMENT OR NON-DISCLOSURE AGREEMENT, NETIQ CORPORATION PROVIDES THIS DOCUMENT AND THE SOFTWARE DESCRIBED IN THIS DOCUMENT AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW DISCLAIMERS OF EXPRESS OR IMPLIED WARRANTIES IN CERTAIN TRANSACTIONS; THEREFORE, THIS STATEMENT MAY NOT APPLY TO YOU. This document and the software described in this document may not be lent, sold, or given away without the prior written permission of NetIQ Corporation, except as otherwise permitted by law. Except as expressly set forth in such license agreement or non-disclosure agreement, no part of this document or the software described in this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, or otherwise, without the prior written consent of NetIQ Corporation. Some companies, names, and data in this document are used for illustration purposes and may not represent real companies, individuals, or data. This document could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein. These changes may be incorporated in new editions of this document. NetIQ Corporation may make improvements in or changes to the software described in this document at any time NetIQ Corporation, all rights reserved. U.S. Government Restricted Rights: If the software and documentation are being acquired by or on behalf of the U.S. Government or by a U.S. Government prime contractor or subcontractor (at any tier), in accordance with 48 C.F.R (for Department of Defense (DOD) acquisitions) and 48 C.F.R and (for non-dod acquisitions), the government s rights in the software and documentation, including its rights to use, modify, reproduce, release, perform, display or disclose the software or documentation, will be subject in all respects to the commercial license rights and restrictions provided in the license agreement. Check Point, FireWall-1, Provider-1, SiteManager-1, and VPN-1 are trademarks or registered trademarks of Check Point Software Technologies Ltd. ActiveAgent, ActiveAnalytics, ActiveAudit, ActiveReporting, ADcheck, AppAnalyzer, Application Scanner, AppManager, AuditTrack, Chariot, ClusterTrends, CommerceTrends, Configuration Assessor, ConfigurationManager, the cube logo design, DBTrends, DiagnosticManager, Directory and Resource Administrator, Directory Security Administrator, Domain Migration Administrator, End2End, Exchange Administrator, Extended Management Pack, FastTrends, File Security Administrator, Firewall Appliance Analyzer, Firewall Reporting Center, Firewall Suite, Ganymede, the Ganymede logo, Ganymede Software, Group Policy Administrator, immarshal, Intergreat, Knowledge Scripts, MailMarshal, Marshal, Migrate.Monitor.Manage, Mission Critical Software, Mission Critical Software for E-Business, the Mission Critical Software logo, MP3check, NetIQ, the NetIQ logo, the NetIQ Partner Network design, NetWare Migrator, OnePoint, the OnePoint logo, Operations Manager, PentaSafe, PSAudit, PSDetect, PSPasswordManager, PSSecure, Qcheck, RecoveryManager, Security Analyzer, Security Manager, Security Reporting Center, Server Consolidator, SQLcheck, VigilEnt, Visitor Mean Business, Vivinet, W logo, WebMarshal, WebTrends, WebTrends Analysis Suite, WebTrends for Content Management Systems, WebTrends Intelligence Suite, WebTrends Live, WebTrends Log Analyzer, WebTrends Network, WebTrends OLAP Manager, WebTrends Report Designer, WebTrends Reporting Center, WebTrends Warehouse, Work Smarter, WWWorld, and XMP are trademarks or registered trademarks of NetIQ Corporation or its subsidiaries in the United States and other jurisdictions. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

3 Introduction Microsoft released Windows Server 2003 Service Pack 1 on March 31, A number of the significant changes introduced in this service pack cause problems with the normal installation and operation of AppManager 6.0 and This paper provides an overview of the conflicts and corresponding corrective actions for these releases. Note: AppManager releases prior to are not supported for use in conjunction with Windows Server

4 AppManager 6.0 Suite and Windows Server 2003 SP1 In delivering AppManager 6.0 support for Windows Server 2003 SP1, NetIQ s primary goal was to keep it as simple and straightforward for customers as possible. For this reason, in most cases upgrading your AppManager 6.0 environment to support Windows Server 2003 SP1 entails: 1. Upgrading all systems running AppManager 6.0 core components (repository, management server, consoles) to AppManager Upgrading AppManager agents running on Windows Server 2003 components to AppManager Applying Windows Server 2003 SP1 How to Get AppManager AppManager is available for download from Instructions for applying AppManager included in the download; please see the release notes/instructions. Agent Upgrade AppManager 6.0 Agents before applying Windows Server 2003 SP1 Existing AppManager 6.0 agents must be upgraded to AppManager before applying Windows Server 2003 SP1. This is a 2 step process: 1) Upgrade the AppManager 6.0 agents with AppManager ) Apply Windows Server 2003 SP1 Installing new AppManager agents The AppManager agent is required for installation of new AppManager agents on systems already running Windows Server 2003 SP1. Upgrading from AppManager For the best possible experience, NetIQ encourages all customers to upgrade to AppManager as soon as possible. NetIQ encourages AppManager customers to upgrade their AppManager core components (repository, management server, and console applications) to AppManager AppManager agents may be upgraded directly to AppManager AppManager Core Components All systems running one or more of the AppManager core components should be upgraded to AppManager prior to the installation of Windows Server 2003 SP1. The core components include the Management Servers, Repository Servers, and any AppManager console component. 2 White Paper

5 Complementary Products AppManager Analysis Center AppManager Analysis Center 2.0 SP1a is supported on systems running Windows Server 2003 SP1. AppManager Analysis Center 2.0 SP1a is available from AppManager Control Center AppManager Control Center includes fixes for all known issues with Windows Server 2003 SP1. NetIQ recommends upgrading to AppManager Control Center (included in AppManager 6.0.2), available from: AppManager Diagnostic Console AppManager Diagnostic Console 2.x is supported on systems running Windows Server 2003 SP1. For best results, NetIQ recommends customers upgrade to AppManager Diagnostic Console 2.1 available from: AppManager Knowledge Base AppManager Knowledge Base 1.0 is supported on systems running Windows Server 2003 SP1. AppManager Performance Profiler The only known issue with using AppManager Performance Profiler in a Windows 2003 SP1 environment involves the generation of trusted alarms. Refer to Knowledge Base (KB) article NETIQKB47197 available online from to obtain the hot fix needed to correct this problem. AppManager Reporting (Agents & Extras) There are no known issues affecting any of the AppManager 6.0 Reporting components in conjunction with Windows Server 2003 SP1. 3

6 AppManager Suite and Windows Server 2003 SP1 For the best possible experience, NetIQ encourages all customers to upgrade to AppManager as soon as possible. NetIQ encourages AppManager customers to upgrade their AppManager core components (repository, management server, and console applications) to AppManager AppManager agents may be upgraded directly to AppManager following the instructions that accompanies the AppManager package available from: If you are not able to upgrade to AppManager at this time, you can get support for AppManager and Windows Server 2003 SP1 as described below. In delivering AppManager support for Windows Server 2003 SP1, NetIQ s primary goal was to keep it as simple and straightforward for customers as possible. For this reason, in most cases upgrading your AppManager environment to support Windows Server 2003 SP1 entails: 1. Upgrading all systems running AppManager core components (repository, management server, consoles) to AppManager SP2 2. Upgrading AppManager agents running on Windows Server 2003 components to AppManager SP2 3. Applying AppManager patch AM501CE0090 to all AppManager SP2 computers running Windows Server Applying Windows Server 2003 SP1 Note: AppManager SP2 must be applied prior to patch AM501CE0090. Installing AppManager SP2 after the patch will result in the removal of the patch. How to Get AppManager Service Pack and Patch AppManager SP2 is available for download from Instructions for applying AppManager SP2 are included in the download; please see the release notes/instructions. Contact NetIQ Technical Support for instructions on how to download patches AM501CE0090 and AM501CE0092 from the NetIQ Technical Support FTP server. 4 White Paper

7 Agent Upgrade AppManager Agents before applying Windows Server 2003 SP1 For best results, existing AppManager agents must be upgraded to AppManager SP2. This is a 2 step process: 1) Upgrade the AppManager agents with AppManager SP2 2) Apply Windows Server 2003 SP1 Installing new AppManager agents For best results, contact NetIQ Technical Support to obtain a copy of AM501CE0092 which includes a new installer for the AppManager agent updated with fixes needed for Windows Server 2003 SP1 compatibility. Installation of a new agent using earlier AppManager SP2 packages will yield unpredictable results. AppManager Core Components (MS, QDB) Management Server (MS) Customers should obtain patch AM501CE0090 from NetIQ Technical Support and install it on all management server computers prior to applying Windows Server 2003 SP1. The management server installation fails if you attempt to install the management server on a computer running Windows Server 2003 SP1. NetIQ included a fix for this installation problem in patch AM501CE0092. Repository (QDB) As with the Management Server, all systems hosting an AppManager Repository (QDB) should have patch AM501CE0090 applied prior to the installation of Windows Server 2003 SP1. The patch corrects failures in the Security Manager and Repository Brower applications, and failures when using the KScheckout function of either the Operator Console or AppManager Control Center. Consoles Other than the KScheckout problem noted above affecting both the Operator Console and AppManager Control Center (see below), no other known issues exist. 5

8 Complementary Products AppManager Analysis Center AppManager Analysis Center 2.0 SP1a is supported on systems running Windows Server 2003 SP1. AppManager Analysis Center 2.0 SP1a is available from AppManager Control Center NetIQ has not yet completed testing of AppManager Control Center running on Microsoft Windows Server 2003 SP1 it is not currently supported on this platform. In the interim, NetIQ recommends that customers defer the application of Windows Server 2003 SP1 on systems running Control Center. AppManager Diagnostic Console AppManager Diagnostic Console SP2 is supported on systems running Windows Server 2003 SP1. AppManager Knowledge Base AppManager Knowledge Base 1.0 is supported on systems running Windows Server 2003 SP1. AppManager Performance Profiler The only known issue with using AMPP in a Windows 2003 SP1 environment involves the generation of trusted alarms. Refer to Knowledge Base (KB) article NETIQKB47197 available online from to obtain the hot fix needed to correct this problem. AppManager Reporting (Agents & Extras) There are no known issues affecting any of the AppManager Reporting components in conjunction with Windows Server 2003 SP1. 6 White Paper