SERVICE LEVEL AGREEMENT

Transcription

1 SERVICE LEVEL AGREEMENT THIS AGREEMENT is made on. between Canbank Computer Services Ltd., a Company registered under the Companies Act 1956 and having its registered office at J P Royale, 1 st Floor, No.218, 2 nd Main, Sampige Road, Malleswaram, Bangalore represented by Mr. Radhakrishnan Nair P, Executive Vice President (hereinafter referred to as CCSL ). AND xxxxxxxxxxxxx, having its registered office at.. represented by (hereinafter referred to as SUPPLIER ). Whereas, CCSL is in the business of Software Development, Implementation and maintenance, ATM Managed Services, IT enabled services and other IT related services. Whereas, CCSL as part of their activities, CCSL is providing ATM Managed Services and other allied Services to its client including replenishment of ATM Consumables like JPT, RPT and Ribbons and are in need of ATM Consumable Suppliers to supply the consumable across PAN India. Whereas, M/s. situated at.. and represented by..is a Manufacturer / authorized supplier of ATM Consumables viz., JPT / RPT / Ribbons and are established suppliers of these consumables. Whereas, SUPPLIER has offered to supply consumables for CCSL Managed Canara Bank ATMS and also for their other ongoing/future projects and CCSL has agreed to avail the support of the SUPPLIER. Now therefore, both CCSL and hereinafter called as PARTIES ) agree as follows: 1. SERVICES SUPPLIER will associate with CCSL for supply of ATM / ATP Consumables across India as per the monthly requirement of CCSL / CCSL Clients. Order will be placed during the 1 st week of every month & the delivery should be made within 15 days from the date of placing the order. If any delay in delivery schedule, penalty will be 2% (Two percent) per day of the order value to the maximum of 10% (ten percent) per incident. Delay beyond 10% value may render cancellation of the Contract / Agreement. Page 1 of 9

2 2. QUALITY CONTROL SUPPLIER agrees that it is responsible to CCSL to assure supply of quality material by them. Accordingly SUPPLIER will abide the following: a) Consumables supplied will be as per the specifications (Size Length, width, GSM, retention period) mentioned in the Annexure A. b) Follow instructions from CCSL on supply of Consumables. 3. SUB CONTRACTING 3.1. SUPPLIER shall not subcontract to any other Agency Any breach of the above condition will result in termination of the contract by CCSL. 4. LOGISTICS 4.1. As the Consumables are required to be supplied PAN India (List of centers enclosed in ANNEXURE - B), Logistics arrangements will have to be made by the SUPPLIER at NO ADDITIONAL COST Cost of any other incidental expenses should be borne by the SUPPLIER within the agreed rates. 5. BILLING 5.1. The SUPPLIER should send the bill along with the material itself. CCSL will not accept Consumables without bill / invoice The SUPPLIER should obtain the proper acknowledgement with signature and seal from the respective centers / center incharge. 6. PAYMENT 6.1. CCSL shall make the payment to SUPPLIER within 30 to 45 days from the date of receipt of invoice with acknowledgement from the respective center, if found in order. Service Level Agreement for supply of ATM Consumables Page 2 of 9

3 6.2. Cheque / DD to be drawn in favor of the SUPPLIER and payable in Bangalore or CCSL may transfer the by bill amount by RTGS / NEFT. 7. PENALTY / LIQUIDATED DAMAGES Order will be placed during the 1 st week of every month & the delivery should be made within 15 days from the date of placing the order. If any delay in delivery schedule, penalty will be 2% (Two percent) per day of the order value to the maximum of 10% (ten percent). Delay beyond 10% value may render cancellation of the Contract / Agreement. 8. TERMINATION SUPPLIER agrees that if CCSL or its client is of the opinion that the service of the personnel is found to be unsatisfactory for any reason or in the event of CCSL willing to terminate this agreement for any other reason it deems fit, CCSL will be entitled to terminate this Agreement at any time with 30 days prior notice without assigning any reasons for such termination. 9. STEERING COMMITTEE 9.1. A steering committee consisting representatives of parties to this agreement will meet as and when required to discuss the arrangement. However, once in a month or at a frequency agreed upon a review meeting is to be conducted The minutes of such meeting is to be recorded and exchanged. 10. PERIOD OF AGREEMENT This AGREEMENT is effective from The validity period of this agreement is for a period of 12 months from the effective date of this agreement The period is extendable by mutual consent and in writing. Service Level Agreement for supply of ATM Consumables Page 3 of 9

4 11. INSPECTION At the discretion of CCSL s Client, they may send their representative/s at their cost for verification of production facility for audit purpose. The representative/s of the CCSL s client/s right to inspect the quality of the material used for manufacture of Consumables and seeks any report or information for the purpose of evaluation. In any event, if CCSL s or its client/s is of the opinion that the material supplied / used are not suitable or the quality is not satisfactory, they will have the right to request for suitable replacement and SUPPLIER has to comply with the request. 12. CONFIDENTIALITY All the data, the process any confidential information disclosed, obtained or exchanged by and between the parties during the course of the CONTRACT or in the course of compliance of the terms and conditions of this agreement shall be kept confidential. The recipient of confidential information shall not disclose or divulge or use it in any manner without the consent of the other party other than for the purpose as provided under the scope of work. 13. INDEMNITY SUPPLIER agrees and undertakes to keep and hold CCSL and its clients indemnified and harmless from time to time and at all times against i. All actions, proceedings, claims, counter claims, suits, liabilities (including statutory liability), penalties, demands, charges, costs (including legal costs) and expenses, awards, damages, losses and any other expenses which may be caused to or suffered by or made or taken against CCSL / or its client ii. iii. Any liability/ action of whatsoever nature that may arise due to misuse of data s of CCSL s client, unauthorized acts, frauds etc by SUPPLIER Any claim or proceeding brought out by any person against our CCSL / CCSL s client arising out of mis-use of Confidential Information Service Level Agreement for supply of ATM Consumables Page 4 of 9

5 14. FORCE MAJEURE Either party shall not be liable to each for any failure of performance of the respective obligations under this agreement due to circumstances caused by occurrence beyond their control viz., acts of God, fire, floods, acts of the war, riots, strikes, lockouts, sabotage and law, statute or ordinance, order, action or regulations of the Government or any agencies thereof or any local authority or any compliance therewith or any other causes, contingencies, or circumstances similar to the above. 15. NON DISCLOSURE SUPPLIER will not disclose to any third party or use as reference the current nature of the engagement nor use the name CCSL or its client/s in the normal course of conduct of its business, either by expression or implication, unless permitted by CCSL in writing. 16. NOTICE Any notice required under this Agreement will be effective and sufficient if given in writing and delivered by certified mail or registered mail or by overnight courier of general commercial use and addressed as follows: Canbank Computer Services Ltd. SUPPLIER ADDRESS J P Royale, 1 st Floor, No.218,. 2 nd Main, Sampige Road,. Malleswaram, Bangalore MISCELLANEOUS This Agreement and all rights and obligations hereunder shall be governed by and construed in accordance with the jurisdiction of the courts of Bangalore, Karnataka State, India. The parties agree in the event of any disputes arising between them concerning this Agreement, such disputes will be resolved i. by mutual discussion ii. if not resolved within 30 days, the matter will be referred to by an independent umpire to be mutually agreed iii. if not resolved through the above, the matter is to be referred to the Court of Law SUPPLIER represents and warrants it is an independent contractor and nothing contained in this Agreement or Service Level Agreement for supply of ATM Consumables Page 5 of 9

6 otherwise shall be deemed to create any partnership, joint venture or employee/employer relationship between SUPPLIER and CCSL The waiver of any provisions within this Agreement or Annexure shall not be deemed a waiver of any other provision within such documents The signatures of the parties of any facsimile copy of this Agreement Annexure shall not be deemed authentic and create a binding agreement on the parties hereto. WHEREFORE, the parties have executed this agreement on the month, day and year herein before written and they agree that this Agreement shall be binding and inure to the benefit of their respective legal representatives, successors and permitted assigns, and that no provision of this Agreement or the Annexure shall be modified or changed except by a writing signed by both parties. For Canbank Computer Services Ltd. For By: Radhakrishnan Nair P Executive Vice President By: Date: Place : Service Level Agreement for supply of ATM Consumables Page 6 of 9

7 ANNEXURE - A Name of The Supplier : QUOTATION NO PARTICULARS ITEM DESCRIPTION 1 NCR THERMAL JPT 2 NCR THERMAL RPT 3 NCR NON- THERMAL JPT 4 DIEBOLD JPT NON THERMAL Journal Printer Roll with 2 Years retention quality and with 80 meters length and 80mm width with Bank Logo. NCR Thermal Receipt Printer Roll with 80mm Width, 600 METERS, GSM ATM Thermal Grade Paper and with Length of 1960 ft, Yield would be 5000 plus receipts. (With Canara Bank Logo on the Front Side and details of Bank Schemes on the back side (IN DOUBLE COLOUR). NCR Bond Journal Printer Roll with 82.5mm Width, 91mm Dia, 60 GSM Paper, Plain Bond Wood Free A Grade Paper with double helical core, Length is 80 meters. Paper is not attached to the core with tape and with BANK LOGO Diebold JPT Rolls with Length of 76.2 meters, width of 87.4 mm, 60 GSM Paper, outside diameter 20.6, inside diameter 11.2mm, Plain Bond A grade paper with double helical plastic core, Paper is not attached to the core with tape and with BANK LOGO 5 DIEBOLD RPT Diebold Thermal RPT Rolls with length of 400 meters, width 80 mm, GSM, outside diameter of 173mm, Core diameter 25.1 mm. (With Canara Bank Logo on the Front Side and details of Bank Schemes on the back side (IN DOUBLE COLOUR). 6 DIEBOLD D-422 THERMAL JPT Diebold Thermal JPT Rolls with length of 80 meters, width 88 mm, A grade paper with double helical plastic core, Paper is not attached to the core with tape and with BANK LOGO. 7 DIEBOLD D-429 RPT Diebold Thermal RPT Rolls with length of 200 meters, width 80 mm, GSM ( with Canara Bank Logo on the Front Side and details of Bank Schemes on the back side (IN DOUBLE COLOUR) 8 NCR RIBBONS Standard NCR ATM ribbons 9 DIEBOLD RIBBONS Standard DIEBOLD ATM ribbons Service Level Agreement for supply of ATM Consumables Page 7 of 9

8 Others terms and conditions: The consumables are to be supplied to respective centers as per indent within 15 days from the date of indent and as per specification above All the Invoices are to be sent to our Office at Bangalore Payment will be made from our Office after getting confirmation about both quantity and quality from our Representatives at various centers Payment will be made within 30days from the date of Invoice Service Level Agreement for supply of ATM Consumables Page 8 of 9

9 ANNEXURE - B The delivery has to be made to the following centers. Please mention your feasibility for the delivery as per the above terms. Sl. No CENTRE NAME Delivery Points Sl. No CENTRE NAME Delivery Points 1 BANGALORE 1 36 TUMKUR 1 2 CHENNAI 1 37 COCHIN 1 3 MUMBAI 1 38 GURUVAYOOR 1 4 DELHI 1 39 LUCKNOW 1 5 MYSORE 1 40 SHIMOGA 1 6 TIRUNELVELI 1 41 KOLAR 1 7 HYDERABAD 1 42 HASSAN 1 8 KOLLAM 1 43 THENI 1 9 ALLAPUZHA 1 44 KARAIKUDI 1 10 TRIVANDRUM 1 45 RAJAPALAYAM 1 11 COIMBATORE 2 46 RANCHI 1 12 SALEM 1 47 BHUBANESWAR 1 13 ERODE 1 48 GHAZIABAD 1 14 GOA 2 49 RAIPUR 1 15 MADURAI 1 50 JAMSHEDPUR 1 16 MANGALORE 1 51 TIRUPATHI 1 17 TRICHY 1 18 PUNE 1 19 KOLKATA 1 20 UDUPI 1 21 NASIK 1 22 AURANGABAD 1 23 SOLAPUR 1 24 AHMEDABAD 1 25 BHOPAL 1 26 NAGPUR 1 27 AGRA 1 28 ALIGARH 1 29 CHANDIGARH 1 30 CALICUT 1 31 PATNA 1 32 HUBLI 1 33 BELGAUM 1 34 DINDIGUL 1 35 DAVANAGERE 1 Service Level Agreement for supply of ATM Consumables Page 9 of 9