Let Us Be Your Guide

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1 You ve been referred to Tufts Medical Center. Let Us Be Your Guide

2 Welcome to Tufts Medical Center Now that you have been referred to Tufts Medical Center, we d like to say, welcome. We realize that this may be a stressful or anxious time for your family and want to reassure you that at Tufts Medical Center, we promise to make your time here as comfortable and positive as possible. To that end, we have created this patient guide to better acquaint you with our facilities, our philosophy and the caliber of care you will receive when you come through our doors. At Tufts Medical Center, our main goal is to treat every patient and family member as we would want our own families to be treated. We believe that the best medicine should be dispensed with the greatest compassion and the highest quality. Patients deserve nothing less. That s our philosophy. That s our opinion. And that s what guides our doctors, nurses, researchers and staff every day.

3 A Little About Us: Tufts Medical Center is a 415-bed academic medical center and the principal teaching hospital for Tufts University School of Medicine. On our Boston campus you will find an adult hospital, a children s hospital Floating Hospital for Children, and outpatient physician offices as well as diagnostic and procedural services to meet your health care needs. You will also find our physicians in many more places than downtown Boston. We have offices in suburban locations and we partner with many community hospitals to ensure the best health care is close and convenient for you. Dedicated to Quality and Excellence At Tufts Medical Center, we are focused on delivering the highest quality of care to all our patients. The University HealthSystem Consortium the leading association for academic medical centers has consistently ranked Tufts Medical Center in the top quartile of major academic medical centers in the country; higher than many others in Boston and New England. U.S. News and World Report ranks many Tufts Medical Center physicians in the top 1% of all physicians nationally. Boston Magazine recognizes Tufts Medical Center physicians in 45 different specialties in the Top Doctors edition. For two years, Boston Business Journal readers named Tufts Medical Center as a top health care brand in the region one year in 1st place and another in 2nd.

4 Scheduling An Appointment With One Of Our Specialists Booking an Appointment Most likely, your primary care physician has referred you to one of our specialists. If he or she has not done so, then please visit our website at and go to our Find a Physician page to find a specialist. Updating Personal Information If you are a returning patient and need to make a change to your registration information, like a change of address, insurance information, or primary care physician, please call our registration center directly at Preparation Some tests or procedures may require you to fast, eat or avoid specific foods prior to your appointment in order to get the best possible test results or ensure patient safety. Please check with the clinic and medical staff about whether you will have any specific physical or food-related limitations prior to your visit. Once You Are Here Included in this brochure is a map of our buildings to help you find your way. When you arrive you can go directly to the clinic where your appointment is scheduled. If you need directions to the clinic, please visit one of our Information Ambassador desks. Our information ambassadors are here to help you get around the hospital as easily as possible. Our Information Ambassador desks are located at: Tufts Medical Center Atrium (main lobby) South Building, First Floor Biewend Building, First Floor (260 Tremont Street) Floating Hospital Plaza Level (main lobby) You can also get to know some of our specialists by visiting

5 Telephone Directory What to Bring When you arrive at Tufts Medical Center, please make sure to bring the following: The name, address and phone number of the physician who referred you to Tufts Medical Center The name, address and phone number of your primary care physician Insurance information, including ID cards, forms and policy numbers Photo ID (if applicable) Appropriate HMO referral authorization forms and/or policy numbers Medical records, including x-rays, lab reports and any written medical history A list of any medications you are taking, including dosages A list of any allergies to medications Your own questions to discuss during your visit Insurance Tufts Medical Center accepts most major insurance plans. Please contact your individual health plan/insurance company prior to your appointment if you have any questions about what they may or may not cover. Here are some helpful phone numbers you may need when visiting Tufts Medical Center for your appointment. When you are calling inside the Medical Center just dial 6 and the last four digits of the number. Admitting Department Financial Coordination Information Desk, Atrium Interpreter Services Medical Records Parking Office Pharmacy Social Work Services Volunteer Services

6 Patient & Family Resources Places to Eat We have several options for you and your family. Fresh Life Café Atrium 1? BIEWEND 260 Tremont Stuart Street WHEELCHAIR ACCESSIBLE: Take the garage elevator to the Floating Plaza level. Enter the building and follow the hallway left to the Floating elevators. Go up two floors to the Floating 3rd floor corridor to get to all other points in the hospital. Chop d n Top d Atrium 3 Dunkin Donuts Proger 1 Plaza Cafe Floating Hospital, Plaza Level On-site Pharmacy to Serve You Tufts Medical Center and Floating Hospital for Children have a conveniently located pharmacy on the 3rd floor Atrium to fill your prescriptions rapidly before you go home. No need to worry about stopping by a drugstore and complicating your travels home, just have our pharmacy take care of it before you leave. We accept all major insurance plans. The Atrium 3 Pharmacy is open Monday Friday 9 a.m. to 6 p.m. Tremont Street GARAGE ENTRY TREMONT STREET GARAGE 274 Tremont Citi Performing Arts Center/ Wang Theatre 3rd FLOOR CORRIDOR P GARAGE STAIRS GARAGE ELEVATORS? FLOATING HOSPITAL 755 Washingto YMCA To Mass Pike MAP NOT TO SCALE Oak Street

7 CHINATOWN Kneeland Street Washing ton Stre et 711 Washington 750 Washington PROGER ELEVATORS on D St. James Chu rch 4th Sackler Harv ard S PROGER? 35 KNEELAN BR 3rd 3rd FLOOR CORRIDOR MRI/PET IDGE 10th Harrison Ave HNRC TUPPER 15 Kneeland Msgr She a Rd 7th Tufts University Dental School To Route 93 and Mas To 75 Kneela s Pike nd Street treet ZISKIND From 2nd floor up, floor numbers shift up one between Proger & the Pratt-Ziskind-Farnsworth bldgs., (ex. Proger 3 becomes Pratt 4). FARNSWORTH 171 Harrison PRA TT FLOATING ELEVATORS 3rd FLOOR CORRIDOR NORTH E et St 37 Bennet? reet HOLMES 49 Bennet REHABILITATION 830 Washington 185 Harrison AMBULANCE BAY VALET PARKING SOUTH ELEVATORS SOUTH 860 Washington Nassau Stre et MAP KEY Ash Street Washington Street BOSTON DISPENSARY Benn CENTER BLDG 3rd FLOOR CORRIDOR EMERGENCY WALK-IN ENTRY 800 Washington Hotel ATRIUM ATRIUM ELEVATORS Jaharis ENTRY Harrison Ave? T MAIN Elevator Wheelchair accessible harmacy, P Food, ATM on 3rd floor Restrooms T MBTA Stop ATM E Emergency Gift Shop Information EXAMPLES: Coffee Shop Restaurant? Information Desk on Plaza Level

8 TREMONT STREET Directions & Parking Information Tufts Medical Center and Floating Hospital for Children are conveniently located in downtown Boston, next to Chinatown and the Theater District and within walking distance of Boston Common, Downtown Crossing and many hotels and restaurants. The main entrance to Tufts Medical Center for patients and visitors is located at 800 Washington Street. This entrance has connections to all other inpatient and outpatient buildings. Emergency services for adult as well as pediatric patients are located at the North Building, 830 Washington Street. The entrance to Floating Hospital for Children is just across the street at 755 Washington Street. Parking is available in the Medical Center s garage at 274 Tremont Street, next to the Citi Performing Arts Center (formerly the Wang Center). All patients with an appointment will be accommodated. Parking tickets can be validated for reduced parking rates. BEACON STREET BOSTON COMMON CHARLES STREET ARLINGTON STREET 90 T STUART STREET TREMONT STREET SUMMER STREET DOWNTOWN CROSSING BOYLSTON STREET T T T WASHINGTON ST. KNEELAND STREET HARRISON AVENUE OAK STREET MASS TURNPIKE CENTRAL ARTERY 93 CENTRAL ARTERY *This will bring you to the parking garage entrance. 93 MASS TURNPIKE 90 To Logan International Airport T SOUTH STATION If You Are Using A GPS, Here Is Our Address: 274 Tremont Street* Boston, MA Patient Valet Parking Service Patient Valet Parking Service is available weekdays 6 a.m. to 7 p.m. between the Medical Center s North and South Buildings, at Washington Street. Call for additional information.

9 How To Get Here: By Car From the North (I-93 SOUTHBOUND) Take Exit 20A (South Station) onto Purchase Street. Continue along Purchase Street (this becomes Surface Artery.) Turn right onto Kneeland Street. Go straight several blocks. Turn left onto Tremont Street. The Tufts Medical Center Garage is on your left, just past the Citi Performing Arts Center. From the South (I-93 NORTHBOUND) Take Exit 20 (Exit 20 is a two lane ramp for I-90 East & West, and South Station.) Stay left, following South Station/ Chinatown signs. Turn left on Kneeland Street. Go straight for several blocks. Turn left onto Tremont Street. The Tufts Medical Center Garage is on your left, just past the Citi Performing Arts Center. From the West (I-90 MASS TURNPIKE) Take Exit 24A (South Station exit). New Hampshire Western MA New York Turn left onto Kneeland Street. Go straight for several blocks. 90 Turn left onto Tremont Street. The Tufts Medical Center Garage is on your left, just past the Citi Performing Arts Center. How To Get Here: Public Transportation Tufts Medical Center MBTA stop on the Orange Line is directly across the main entrance to the hospital at 800 Washington Street. This entrance has connections to all other inpatient and outpatient buildings. If you are going to Floating Hospital for Children, the MBTA stop is on the same side of the street with the main entrance of the hospital at 755 Washington Street. Other nearby MBTA stops are Downtown Crossing on the Red and Orange Lines and Boylston on the Green Line. The Medical Center is a 15-minute cab ride Logan Airport, within walking distance of South Station and convenient to bus lines 3, 11, 43, 55 and the Silver Line Providence, RI 95 TUFTS MEDICAL CENTER Logan International Airport New Hampshire and Maine Boston Harbor 3 Cape Cod New Bedford, MA

10 After Your Visit Tufts Medical Center values working together with your physician to develop a treatment plan that is specific to your needs. We are committed to coordinating care with your entire provider team in order to deliver the very best health care possible for you and your family. How did we do? Have a compliment or concern about your visit? Please let our Office of Patient Experience know at We want to thank those who delivered exceptional care to you and learn experiences where we did not meet your expectations.

11

12 Appointment Information Physician Date Time Place Tufts Medical Center 800 Washington Street, Boston, MA

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