LANDING SYSTEMS FLY & FORGET LANDING & DISPATCH SERVICES/MAINTENANCE

Transcription

1 LANDING SYSTEMS FLY & FORGET LANDING & DISPATCH SERVICES/MAINTENANCE

2 FLY & FORGET LANDING & DISPATCH SERVICES/MAINTENANCE RESPONSIVE SUPPORT AROUND THE CLOCK, AROUND THE WORLD Safran Landing Systems Customer Support Centers (CSCs) field queries from airlines, MROs and brokers 24/7. Our three CSC centers based in Europe, Asia and North America work around the clock to provide seamless 24-hour service in your time zone. Our staff of leading specialists manage a wide range of customer inquiries, ranging from spares and technical support to AOG assistance, guaranteeing an AOG response rate with four hours. ON-WING SUPPORT PAGE 03 SPARES SUPPORT PAGE 05 TURNKEY SERVICES PAGE 07 MRO PAGE 09 DISPATCH OPTIMISATION PAGE 11 TECHNICAL SUPPORT PAGE

3 ON-WING SUPPORT Total support when you need it, where you need it. When an intervention arises with a critical component such as landing gear, operators have the opportunity to rely on a support network that provides fast and effective solutions. Supporting over 25,000 aircraft in service, Safran Landing Systems on-wing support allows you to choose the right level of service required to optimize the in-service reliability of your landing gear. We offer a full range of solutions, encompassing both scheduled and unscheduled work to keep your aircraft in operation. Preventative maintenance plans are also available to further enhance the in-service performance of your equipment and minimize repair and overhaul costs down the line. Capability for aircraft types 15 Supporting aircraft in-service 25,000 ON-WING REPAIR World leading landing gear technicians Safran Landing Systems experienced landing gear technicians are available 24/7 to ensure responsive support to customers around the world. Our team of service engineers support EAME customers from the UK based in Gloucester, Asia Pacific customers from our based in Singapore and Americas customers from our based in the USA. Supporting a comprehensive range of commercial, military, regional and business jet platforms, we are continuously adding new capabilities to the portfolio, including the A400M, A350, Sukhoi S100 Superjet, Bombardier Challenger CL300, CL350 and Global Express. ASSET LEASING Available parts with flexible solutions Safran Landing Systems deploys a comprehensive landing gear spares pool in order to maximize dispatch reliability for aircraft. Customers can lease replacement gears or LRUs, which they can retain for as long as required while their own hardware is being repaired. As an added option, customers can purchase the leased equipment. PREVENTATIVE MAINTENANCE Keeping your landing gear healthy through the life cycle Safran Landing Systems also offers preventative maintenance packages to enhance the performance and reliability of landing gear throughout the in-service life cycle. Procedures such as disassembly and re-greasing of dynamic components, plus touching-up of damaged coatings can significantly contribute to maintaining the condition of the landing gear. Using a preventative maintenance regime contributes to reducing out-of-scope costs at overhaul. Airlines can define the level of preventative maintenance and regular servicing that they require. This can include local restoration of protective coating and treatments. INCIDENT SUPPORT Take the unexpected cost out of unexpected surprises Unfortunately incidents during on-ground operations can cause unexpected damage to your landing gear and generate unexpected cost. In addition to our lease pool, Safran Landing Systems offers an Incident Support package to minimize the impact of in-service incidents such as hard landings, towing incidents or runway excursions. A tailored spares pool, minimize costs and shorter repair timescales can be offered to customers under an Agreement with Safran Landing Systems. These benefits include the replacement landing gear, correct configuration availability, substantially reduced lease fees and expedited repair process through Safran Landing Systems MRO network

4 The OEM brand is a guarantee of quality and integrity. Active customers supported by Safran Landing Systems 800 Number of warehouses 5 SPARES SUPPORT Safran Landing Systems manages the largest worldwide inventory supporting our products, providing on-line services 24/7 to ensure timely shipment of spares and components to operators. In the event of a critical AOG request, response time is guaranteed within 4 hours. CATALOGUES Through Safran Landing Systems spares portal, accessing the components required for a repair could not be simpler. Over 45,000 P/N are in stock to ensure off the shelf availability. ORDER ENTRY AND TRACKING Through the Safran Landing Systems services portal, customers can track the progress of their order, including component prices, stock status as well as airway bill data. OVERHAUL KITS Safran Landing Systems offers overhaul kits for commercial aircraft programs, such as Airbus single aisle program landing gears, enabling MROs to both simplify maintenance activities and reduce their overhaul costs in one comprehensive package. These kits provide the systematic replacement items required to complete the overhaul including up-to-date maintenance data. DISTRIBUTION Our distribution centers are strategically located throughout the world in the UK, France, USA, Singapore and Dubai to ensure timely dispatch of spares when needed, particularly in an AOG situation. CUSTOM KITS Safran Landing Systems can also offer on all programs customized kits with associated services such as consignment, sequence of installation, special boxing etc

5 Creating the tools that keep you flying. TURNKEY SERVICES For more than twenty years, Safran Landing Systems has been offering a growing range of turnkey services to support customers that prefer to manage the maintenance of their aircraft equipment in-house. Safran Landing Systems offers a modular approach, ranging from the supply of specific items of equipment through to full-scale project management and installation. Customers can select the support option that best suits the configuration of their landing gear repair activities. TURNKEY MRO SHOPS GSE TOOLING, LANDING GEAR REMOVAL AND INSTALLATION TOOLING Safran Landing Systems can assist in implementing turnkey MRO shops, giving the customer the capacity and capability to maintain their own landing gears and components. As an OEM, Safran Landing Systems designs maintenance tooling that optimizes the in-service handling of its products. This tooling is designed at the outset of a landing gear s development program, so that a full range of OEM-produced mechanical, hydraulic and electronic tools is available to customers as soon as it enters service. Over 1,000 part numbers are in stock, with a 2-year warranty, including tools for Airbus, Boeing and ATR aircraft, as well as military planes and helicopters. Safran Landing Systems can advise on specifications, industrial equipment and shop layout. We can also, provide all necessary shop means such as tooling, test benches, electroplating, machine shops, etc. Project management can be handled by either the customer or Safran Landing Systems. To enhance capital investment efficiency, customers may opt to keep only lighter operations such as the disassembly, re-assembly and testing of the landing gear in-house, whilst working with Safran Landing Systems on more complex and machine-intensive operations such as specialized grinding and surface treatments. Ground service equipment, including landing gear removal and installation tooling are available for all equipment manufactured by Safran Landing Systems. First MRO shop implemented by Safran Landing Systems 1994 Working closely with our design office, Safran Landing Systems is constantly refining its tooling to accompany product upgrades and standardize equipment to reduce costs for operators and MRO shops. Types of tooling available: > All mechanical tools > Hoisting device > Electronical tools for braking, steering and TPMS > Hydraulic test sets (NATO case) TEST BENCHES A small but important aspect of turnkey services is the provision of test benches for landing gear repair and overhaul. Most focus on various aspects of hydraulic supplies to the landing gear. Safran Landing Systems also provides a specific bench to test the Boeing 787 electric brakes. Design and manufacture of test benches are adapted to Safran Landing Systems equipment such as landing gear, hydraulic components, etc

6 COMPREHENSIVE APPROACH We combine landing and braking system experience and global coverage to create customized solutions, tailored to meet exacting demanding quality, cost and turn-time needs of an intensely competitive market. Maintaining the value of an aircraft landing system throughout its in-service life. Number of gear maintained and overhauled per year When operators are faced with the choice of selecting their landing system MRO provider, they look for the best combination of affordability, expertise and flexibility. Safran Landing Systems offers cost-effective repair and replacement solutions for an exhaustive range of civil and military aircraft, including helicopters. Our MRO service centers, located in Europe, Asia and the Americas are able to provide the services that best fit customer needs and ensure the integrity of our customers landing systems equipment. 1,200 Airbus landing gear MRO service provider No.1 MRO Customers require value for money overhaul solutions and we, as an MRO world leader and OEM, are delivering this. With over 48% of the Airline s fleet operators, we are working closely with the operational and technical teams to ensure that we match their planning and technical requirements (including back to birth traceability). LEASE AND EXCHANGE To minimize your down time Safran Landing Systems manages a large stock of gears and LRU rotables to minimize down time and maximize air time for airlines. We offer lease and exchange arrangements, for temporary use while your gear is being repaired or full transfer of ownership. Under the lease scheme, a replacement part is provided until your equipment is returned to you. Alternatively, for customers that do not require the same item to be returned, Safran Landing Systems operates an exchange scheme to replace a component or assembly. AIRWORTHINESS APPROVALS For some landing gears, Safran Landing Systems can offer time-continued parts, which provide an ideal solution for those airlines that are planning to dispose of their aircraft in the near- to medium-term and do not require a new part with a full life. Quality guaranteed An aircraft s landing gear is a critical assembly and key to maintaining the overall aircraft value. At Safran Landing Systems, we ensure that the highest standards of excellence and quality are met for all overhauls, working strictly with OEM sourced materials and procedures. WORLDWIDE REPAIR NETWORK We are able to provide customers with reliable, welldocumented maintenance services throughout the life of the aircraft, supporting traceability of all structural parts. Safran Landing Systems maintains international approvals from all relevant airframers and air worthiness authorities for the entire range of repair and maintenance operations on our own equipment as well as from other leading manufacturers. These certifications demonstrate our commitment to not only ensuring the welfare and health of our employees but also to supporting customers and protecting the environment through Integrated Management Systems. Global coverage CAPABILITY LIST Wide coverage Safran Landing Systems offers the following services: > Maintenance, repair and overhaul of landing gear equipment, braking systems, wheels and hydraulic equipment > Comprehensive service packages > Scheduled preventative maintenance programs > Rotable exchange units and leasing of line replaceable units > Back to birth traceability of Safran Landing Systems landing gear parts 09 Safran Landing Systems provides global coverage through the combination of our own MRO shops and those of our strategic partners. Bringing together like-minded organizations broadens the portfolio of landing gears that we can maintain, repair and overhaul. This network offers traditional MRO services and preventative maintenance, allowing customers to keep their landing gear in top condition vital when the recommended interval between overhauls is growing. In addition to our large landing gear capability, we have strategic locations either through wholly owned subsidiaries or joint ventures, which handle smaller landing gears from regional aircraft and business jets in Europe, North America or Asia. Through our global network, Safran Landing Systems has the full range of capabilities and resources required to manage the requirements of different national civil aviation authorities. MILITARY REPAIR AND SPARES Safran Landing Systems provides spares and overhauls for Dassault aircrafts, Airbus Helicopters and Airbus Defence & Space. 10

7 DISPATCH OPTIMISATION It is all about keeping aircraft in operation. In today s cutthroat economic environment, airlines are continually seeking new ways to optimize in-service dispatch, in order to maintain on-time performance and lower costs. As an OEM supporting more than 25,000 aircraft in service, Safran Landing Systems provides unique data management solutions and customized service packages to help airlines monitor and service Safran Landing Systems-manufactured products both safely and cost-efficiently. We ensure a full array of solutions for newly introduced or mature aircraft fleets. Best A380 operational interruption rate achieved through our SBH contract Best EQUIPMENT DIAGNOSTICS Data management solutions for optimal dispatch performance Thanks to an in-depth understanding of our own component performance (more than 600,000 LRUs flying alone on Airbus aircraft) we are uniquely poised to assist airlines in increasing their overall aircraft dispatch performance. Safran Landing Systems offers, free of charge, an extensive and detailed analysis of the operational data relating to our components in order to determine the best equipment maintenance policy and appropriate service plan for your needs. By correlating various in-service data, Safran Landing Systems provides a clear picture of maintenance and repair trends of our products within your fleet. Through this approach, we can pro-actively make recommendations to optimize the efficiency of those components. Depending on the diagnosis, our recommendations may concern revised parts inventories, specific technical training, equipment upgrades or preventive maintenance, or improvements to logistics and repair processes. INITIAL PROVISIONING Optimizing your IP needs As an OEM, we also provide assistance in determining Initial Provisioning needs, based on factors such as fleet size, usage and known lifespans of individual components. As an added service, we conduct an annual review of Initial Provisioning levels for each of our customers to ensure the most cost-efficient level of spares for each customer. UPGRADES Stepping up in performance We also offer customers the option of upgrading their equipment, based on a detailed analysis of factors such as the age and service history of their fleet. That allows us to develop an upgrade proposal that improve equipment reliability at a competitive price. SUPPORT BY THE HOUR Guaranteed support, when and where you need it Having access to spares is vital and airlines may not want to hold large stocks of spares themselves. Safran Landing Systems support by the hour offers our customers an insurance policy for quick component availability 24/7. We offer a flat rate, per hour of flight, freeing customers from having to cover unexpected spares expenses when an issue arises, providing visibility and predictability on future maintenance costs. Equipment covered by the contract is delivered to the customer within 24 hours, or within four hours in an AOG situation. DEDICATED ASSET POOLING Full access to spares, less inventory management We guarantee customers access to our stock 24/7 through a dedicated asset pool. Clients benefit from rapid spares availability available when and where they need it. In addition, tailored inventory plans will evolve as customer requirements change. If an airline does not want to have the monthly outgoings associated with pooling, it can sign up to Safran Landing Systems loan and exchange schemes, where it pays for the supply temporary or permanent of spares as and when these are required. This range of options gives our customers the flexibility to choose whichever best suits their needs

8 TECHNICAL SUPPORT Responsive support around the clock, around the world. Access to specialists 24/7 Safran Landing Systems Customer Support Centers (CSCs) field queries from airlines, MROs and other operators. Our three CSC centers based in Europe, Asia and North America work around the clock to provide seamless 24-hour service in your time zone. Our staff of leading specialists manage a wide range of customer inquiries, ranging from spares and technical support to AOG assistance, guaranteeing an AOG response rate within four hours. TECHNICAL PUBLICATIONS A single source for all Safran Landing Systems documentation, fast CSCs provide all technical publications enabling MROs and airlines to maintain aircraft fitted with our equipment at the maximum levels of safety, security and efficiency. Our documentation services cover all Safran Landing Systems products, including landing gears, brakes and braking avionics. Access to service bulletins, component maintenance manuals, service letters and service bulletins is available on-line through our web portal. IN-SERVICE EXPERIENCE Leveraging shared experience to enhance product performance Based on the shared knowledge between customers and Safran Landing Systems, we issue in-service experience reports which provide insight on in-service evolutions and recommendations from our technical specialists to maintain optimal performance of our products. By leveraging feedback from operators and combining it with our own support and MRO expertise, we are able to provide a more comprehensive overview of our product performance and assist customers in minimizing potential in-service issues that can impact aircraft. Available on our web portal, In-Service Experience documentation is updated regularly to ensure the most up to date information available. BACK-TO-BIRTH TRACEABILITY Trusted maintenance record management We hold extensive records on our own equipment and therefore Safran Landing Systems can assist operators in retrieving missing data relating to landing gear maintenance records. We offer an exclusive service which enables customers to access online full back to birth traceability of OE records for our landing gears up until entry into service. This facility is available for the entire family of Safran Landing Systems landing gear products, both military and civil programs. OFF-WING REPAIR SOLUTIONS Reliable solutions for out-of-scope queries When a third-party repair shop wants to carry out an out of scope fix, Safran Landing Systems, can offer alternative repair solutions that remain within the design limits of the part, thus preserving its operational integrity. 13

9 Safran Landing Systems Registered Office: Société par Actions simplifiée (S.A.S.), a capital of 83,707, RCS Versailles APE 3030Z - Inovel Parc Sud - 7 rue Général Valérie André Vélizy-Villacoublay - France T: +33 (0) Photographs copyright: Pascal Le Doaré, Mike Hall and Molyneux Associates