Smart Meters Back Office Deployment. Advanced Metering CenterPoint Energy Mary Rich

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1 Smart Meters Back Office Deployment Advanced Metering CenterPoint Energy Mary Rich

2 WHO IS CENTERPOINT ENERGY? Public company traded on the New York Stock Exchange (CNP) Headquartered in Houston, TX Operating 6 business segments in six states Electric transmission and distribution Natural gas distribution Interstate pipelines and natural gas gathering Serving 5.4 million electric & gas customers $20 billion in assets $8.7 billion in revenue 8,843 employees Over 130 years of service to our communities Minneapolis Little Rock Houston To be recognized as America s Leading Energy Delivery Company and more Natural Gas Distribution Interstate Gas Pipelines Electric Transmission & Distribution

3 WHO IS CENTERPOINT ENERGY ELECTRIC? Houston Electric Division (CEHE) Houston (4th largest city in the US) Houston Metro Area (6th largest in US) 5,000 square mile service area Approximately 2.1 million electric meters Houston Electric Delivers 77 Megawatt hours yearly for about 100 certified Retail Electric Providers Transmission and Distribution System 3,754 miles of transmission lines 48,232 miles of distribution lines 233 substations Electric Challenge: Effectively monitor and control millions of meters, line devices and miles of delivery wire which, if laid end to end, almost circle the earth twice around the equator

4 Texas Electric Market is ERCOT (Electric Reliability Council of Texas) 4 SPP Retail Electric Providers WECC Transmission and Distribution Utilities SERC Generation Companies

5 THE TEXAS ELECTRIC MARKET Cost of electricity to residential customer Retail Electric Providers (REPs) Power Generating Companies Unregulated Unregulated Transmission and Distribution Utilities (TDUs) Regulated Compete for customers Bill customers Issue disconnect, reconnect orders to TDUs 63-80% Retail Electric Provider (Including generation and cost of fuel) Own and maintain power lines Step-down Substation Deliver power to customers Read meters Restore power after outages Residential Customer Commercial Customer 20-37% CenterPoint Energy portion covers all transmission and distribution infrastructure investment, operations and maintenance costs, service restoration, interest, federal, state and local taxes

6 AMS INFRASTRUCTURE 1.4M smart meters deployed 4,500 cell relays and 103 take out points constructed All AMS Systems Deployed and interfaces in place Smart Meter Texas portal deployed (customer portal) Interrogate the meters 3 times per day Collect 15 minute interval usage data which is 96 intervals a day 485 HAN devices (IHDs) deployed and functioning ITRON Openway meters and DCE (head end system) emeter is our MDM Vendor IBM is our Integrator

7 7 SEE SMART METERS IN A WHOLE NEW LIGHT

8 REMOTE METER ACCESS Functionality * Eliminates Meter Reading * Eliminates Truck Rolls for: Connects Disconnects Re-reads * Add functionality to meter by doing firmware downloads

9 STATS TO DATE FOR CNP Eliminated over 1M truck rolls Execute service orders remotely is averaging around 96% Average electronic service order execution time is 30 minutes Smart Meter Texas portal makes consumption data available to consumers within 24 hours after receiving the data from CenterPoint Executed over 9,000 Service Orders in one day

10 CONSIDERATIONS Data * Volume * Access * Accuracy * Synchronization System Integration * Outages * Billing * DMS (Distribution Management System) * GIS Field Operations * Remote Connects/Disconnects * Diversion and Tampering * Mobile Data * Outage

11 Workforce * Billing * Field * Meter Readers * Business Support Group Billing * Pre-Pay * TOU (Time of Use) * Estimates * Accuracy of Reads Customer Service * Customer Information * Outages * Service Order execution and Status

12 Monitoring and Testing * System upgrades * 24 x 7 operation Data Usage * Planning * Diversion/Tamper Detection Exact usage, peak load, etc. Allow to be pro-active instead of re-active Other Projects * Demand/Response * ecurtailment * Customer Notification of Outages

13 Thank you for allowing me to share the Texas / CenterPoint Advanced Metering Story QUESTIONS?

14 San Diego Gas & Electric: Back Office Deployment Ron Amundson SDG&E Smart Meter Project Manager 2009 San Diego Gas & Electric Company. All copyright and trademark rights reserved

15 San Diego Gas & Electric Service area 4,100 square miles, covering two counties, 25 cities Owns 1,835 miles of electric transmission lines and 21,601 miles of electric distribution lines Operates two compressor stations, 166 miles of natural gas transmission pipelines, 8,100 miles of distribution pipelines and 6,197 miles of service lines 4,500 employees 1.4 Million electric meters.9 Million gas meters California Southern California Gas Company San Diego Gas & Electric 15

16 Program Status Installed million smart/ami electric meters Residential 3 register channels, one hourly interval channel C&I 3 register channels, two 15 minute interval channels Installed.859 million gas modules Daily gas reads - ZigBee Deployed Demand Response (DR) program pilot Billing from interval data for 3,000 residential customers Multiple Han pilots in progress Remote disconnect/connect integrated within 200 amp meter Foundation for Smart Grid Initiatives Providing customers with access to interval data online Hard to install and electric TOU meters remaining Currently upgrading to 2G network Projected completion by

17 Technology MDMS 7.0, SP3, HF13D OWCE SR3.0 ORS Ver 3.0, SP1, HF4 HAN several pilots installed (in home device, Thermostat control) 17

18 System Architecture 18

19 Smart Meters Are the First Sensor in the Smart Grid Network Device and Events Ops Management Communication Technologies Back Office Applications Internet Advanced Metering Plug-In Hybrid s Renewables PV Smart End-Use Devices Control Interface Smart Meters & Building Automation Enhanced Power Grid Digital Communications and Control

20 Best Practices AMI is not AMR AMI Legacy Read = Database C12.19 Tables Intervals Registers Validation Data Multiple Channels Events & Alarms 20

21 Legacy Meter Reader Read Billing Re-Read Replace Meter Bill 21

22 AMI Meter Data Meter Reader Validated Read Billing Replace Meter Fix Network Field Investigation Configure System Bill 22

23 Organization & Roles AMI Work Groups Measurement Billing Data Collection Network Operation Advanced Metering Bill Calculation MDMS Operation OWCE Operation Meter Engineering Bill Mitigation Data Management Network Mitigation Meter Installation Non Reporting Meter Mitigation Quality Control 23

24 Best Practices Read every meter every day culture Bill all accounts with interval data Document practices as you develop then follow them Form the right team and environment Educate internal customers Customer expectations are higher New way of doing business not just new tools Partner with your vendors this is new for them also Meters & Network will require firmware upgrades 24

25 Metrics Daily meetings 30 minutes max Review prior day processing Status on outstanding issues DPOR Read Rate/Comm Rate reports Electric register, electric interval, gas Exception Management Non reporting meters Mitigation status Pro-rations/estimations 25

26 Questions? Thank you! Ron Amundson Smart Meter Program Manager San Diego Gas & Electric 26

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