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1

2 ! "# $#%& $#' ()* pàg 1 de 58

3 +,-.-/01 / 2 ) 1 $ / ,), , -02, , /,- 0/1-0 1 / 01, 1 )9 $,, , $ - # $ / #,,/.2, :; 2-1 -#0 /< 0+ =11> 0 2 4? -#,-0 - -#, ),4-2 4, pàg 2 de 58

4 ,0 4 # 0/- 0 2,., /,, ,# , ,! ", 9 3=A!!5, B8,C0 0, /12 02 /,BD E C6 - - < " # / , -$ $ 0 + / E # , ) - #/ , 2 5-0, 01, B,-C $ 0 ) 1 5 7>F$ $, $/ 711G 1 pàg 3 de 58

5 711G "/ / ", 2-0, ) F H, "7G& /0$ 0 2, , # ) $/- 4,30 " 7G $ $0-1, -.-+, ) ;)-80# 0 / I / /0$/.- 1I + (A - *0 7 (!*0 1 + (* -) / 3-0 1;0 6,0& ),, D /0 "/02 4 3J >>1"/ # /,,/ / 2, ,0,2 // 1, # 1, 9>, pàg 4 de 58

6 $ % " K.." / 0 1, - >,. - 02,. 7$,08 0I ;)-8+ E -) A 71L"1= +0 4J 1A ,,)L,+11,B 1 C / 1 0/, B-C0 B -C1B-#C $ %!& ' (!!& pàg 5 de 58

7 +,, / , -,! - 1 4, 4 ;)-81 ; # - $ 3 - " 3 # ), - 8 0, /5 - $ 9 "/ 1 $/0 0 - J ! / - +-! 2, # J M-, 4-. ) 802 1# / - B-C,+ /, ;)L, /-B 1-C , , 1- pàg 6 de 58

8 /< > / # $ , -) 1 -/ ,- 01 /- -#, 1 - /. -, B 1 C& 2> / I- 0,2. - " -0<!- 01 +=1 J- 1 +, - 5 /. 0 1 / / # ) / , , 4 ) 0-3 % 1H % -# pàg 7 de 58

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pàg 8 de 58

10 $ *+* /3 ;06,0W31 70, B-C 1 B -C 2 #, 770, 0/ 2 4, 9, ;0 -)-- 1,0 - -, 4-1 $ / 3 70 = -0"0 +30&./0 U B-C"7G6.,2!7G0 80 " 7G"1&/ -).0- # /- 0 -)#(1* = 8/8(.-"/*01-011,B-C6, G $/ 1 711G "/( */ -, B -C ( 0 0I *2,,- 0 7>F$$,08 02 / B C02, , - 0,B-C 7G& & -C8 77G6/8 0 /,,B C7$ , -# J0 4 1 pàg 9 de 58

11 3$ *+,2 -)9 012,- / # 2, - ), ,( -* 2 9,/ # (.-,* - 1 $,30 -) 1/ )010-0 / 2/,,, -.- / 2 0,) /-- 2/- 0 2 / 2, -,1 $/ 20-0,/) / /-, 2+,-70 del Valenbisi en Valencia, pasando por los del Bici en Zaragoza y los I0 del SEVici de Sevilla. Además en las ciudades de Valencia y Sevilla hay la opción de adquirir el abono para una semana por 12, y respectivamente, y en Zaragoza el abono temporal es de 3 días con un precio de. pàg 10 de 58

12 =0" 1-G;1U9 -G6 8V $ 0 D&U9 -G780# 0. 0,# #,;)L,+1;)/ -02, J0! " 17G 6>7G#,0 +#-# "1 = + - 0I +, (1, - *, 3-,# - 0# 0! 8 0, - 71W3 49 3/0, 1 -#, ;16,0 / 4, 49 0 /(6 1 7G * /(;%$ M$ -* -) -# / 1 ) / J < 0+=11> / 9-3,30)0-3/ / pàg 11 de 58

13 $ : ',%.,( )8, ;, ; <,! $% =%, (, # >, MMM- /+& + E +-,,2 H 3X, 84M-, / X ), ) 0. 1H-,) M-0 /1 7 -#0 # ! # ) U,.- 6 M- 41 1H pàg 12 de 58

14 .,. #+,' )8, ;, I ; <, I $% =%, (, 0 # 0 H6& 6 >, MMM,- /+& + -/0 X 3 + X- 3 1,,2 H 4 X, 1 - ;.-( # & -* 6 M-, / X ), U. ) 1H-,) M-01 1H-, 7 -#00 # J 4X- 4! 8 # ) U. ) 7 - pàg 13 de 58

15 ,. #+,' )8, ;, A ; I! <, $% =%, (, # >, MMM,- /+& + -/0 X ,, 2 H 4 X, 1 - ;.- 84M-, / X ), U. ) 1H-,)4M-0 /1 1H-, 7 -#0 # J 4( 5 4* 8 # ) U. ) 7 - pàg 14 de 58

16 7%8,'8 #+,( /+& + )8, ;, ; <, $% =%, (, # 0 >, MMM ,,2 H 3X, ;.- 84M-, / X / U. ) 1H-,)M- 7 -#0 # ,! 1 /0 0 J 1 +-! # ) + )1 ), 7-0- pàg 15 de 58

17 4> )< " " ;.- 0 # 0 0 #. U 0# 0 $ 10 $ 1 2 -,, 0 ) X - 2/ #- )< " " ,, -.- E, # pàg 16 de 58

18 5#, 2 # 22,/ $ & / 4M- /, 2)/ 2,,- 1 4 $,,-0-2 /, -1 - " -2. ) 2)/12/,0--, pàg 17 de 58

19 (9! %* &, $ / / -.-2, , 2) / 1,.-X ,32J-!2 0 $""01 -.-J 8 / 80U/ 01 / 0 >0+0-I0J /- 0 / ,0 - / 1 02, - (A & % 4 / /&, 3-01, 0 -#,/, pàg 18 de 58

20 / G Y MGS G (MMM G * ) " $-(Z*5 ' = ' ' ' 8 ' 81 (!Z* ' 84M- ' ) ' 8 ' $ / ' E2(Z* ' ' 8H, 7 (Z* ' - 1, # 4 / )34M- E , =12 2 /,- 012 /3 +,- 19., 5B& 1-C0B7C 1B$ -C9,01B& C1B& 1 C pàg 19 de 58

21 (B$ 0%C2 Milan: BikeMi EuroTest rating: Good Italy In the inner city Number of docking stations: 150 Number of bikes for rent: 2,500 Customer card, code sent by phone/sms Available all year round; anyone can use them Users can register on the Internet, using an app or the hotline, or at six points of sale; bikes can be used immediately and returned to any station Completely automated pick-up/return; return confirmed by a light signal Linked to public transport Service-orientated website in several languages with lots of information; free app for mobile phones Free hotline, number displayed at the stations and/or on bikes Realtime information provided via the website or app Instructions at the stations and on bikes provided in several languages Bicycles with a low-step frame, height-adjustable saddle, kickstand, basket and additional bicycle lock Can only be used between 7am and midnight; users must be 16 or older Cash/credit card payment only Bicycles with no suspension, but with advertising panels pàg 20 de 58

22 Turin: [TO]Bike EuroTest rating: Good Italy Throughout the city Number of docking stations: 116 Number of bikes for rent: 1,200 Customer card Available 24 hours a day all year round; anyone can use them Free registration; bikes can be used immediately and returned to any station Completely automated pick-up/return; return confirmed by a light and sound signal Service-orientated website with lots of information; free app for mobile phones Free hotline, number displayed at the stations and/or on bikes Realtime information provided via the website or app Instructions at the stations and/or on bikes provided in several languages Bicycles with a low-step frame, height-adjustable saddle, 7 gears, kickstand and basket Users must be 16 or older Not linked to public transport Website in Italian only Bicycles with no suspension and no additional bicycle lock pàg 21 de 58

23 Bari: BARIinBICI EuroTest rating: Poor Italy Throughout the city Number of docking stations: 22 Number of bikes for rent: 150 Customer card Available all year round; anyone can use them Bikes can be used immediately and returned to any station Completely automated pick-up/return; return confirmed by a light and sound signal Linked to public transport Hotline number displayed at the stations and/or on bikes Bicycles with a low-step frame, height-adjustable saddle, kickstand, basket and additional bicycle lock Can only be used between 7am and 11pm; users must be 18 or older Very few stations and bikes Customer cards available from a single point of sale only, no other form of registration possible Direct-debit payment only Staff must be notified in order to return bike to a full station No app for mobile phones No free hotline Instructions at the stations and/or on bikes in Italian only Bicycles with no suspension and no gears pàg 22 de 58

24 Parma: Punto Bici Bike Sharing EuroTest rating: Acceptable Italy Throughout the city Number of docking stations: 15 Number of bikes for rent: 80 Customer card Available 24 hours a day all year round; anyone can use them Bikes can be used immediately and returned to any station Completely automated pick-up/return; return confirmed by a light and sound signal Linked to public transport Service-orientated website with lots of information; free app for mobile phones Bicycles with a low-step frame, height-adjustable saddle, kickstand and basket Users must be 18 or older Very few stations and bikes Customer cards only available from two points of sale, no other form of registration possible Cash payment only Website in Italian only No hotline Bicycles with no suspension, gears or additional bicycle lock Note According to the operator, there are plans to set up a hotline, online registration and an app. pàg 23 de 58

25 Luxembourg: vel'oh EuroTest rating: Good Luxembourg Throughout the city Number of docking stations: 72 Number of bikes for rent: 660 Station terminal, customer card, credit card Available 24 hours a day all year round; anyone can use them; plenty of bikes available Bikes can be used immediately and returned to any station Completely automated pick-up/return; return confirmed by a light and sound signal and a receipt is issued Service-orientated website in several languages with lots of information; free app for mobile phones Hotline number displayed at the stations and/or on bikes Realtime information provided via the website, an app and terminal at the stations Instructions at the stations and on bikes provided in several languages Bicycles with a low-step frame, height-adjustable saddle, kickstand, basket and additional bicycle lock No points of sale with staff Not linked to public transport Bicycles with no suspension, but with advertising panels pàg 24 de 58

26 Aveiro: BUGA EuroTest rating: Poor Portugal In the inner city Number of docking stations: 1 Number of bikes for rent: 200 At the station Staff Available all year round; anyone can use them Can be used absolutely free; free registration using the website or hotline and at one point of sale; bikes can be used immediately Service-orientated website with lots of information Hotline number displayed at the station and/or on bikes Instructions at the station and on bikes Bicycles with a low-step frame, height-adjustable saddle, basket and additional bicycle lock Can only be used between 9am and 6pm; users must be 16 or older One station only; staff required for pick-up and return at this station Not linked to public transport Website in Portuguese only, no app for mobile phones No free hotline No realtime information via the website, an app or terminal at the station Instructions in Portuguese only Bicycles with no suspension or kickstand, but with advertising panels pàg 25 de 58

27 Berlin: Call a Bike EuroTest rating: Good Germany In the inner city Number of docking stations: 80 Number of bikes for rent: 1,250 Terminal at the station, customer card, credit card, key, code per telephone/sms, point of sale Available 24 hours a day all year round; anyone can use them Users can register for free on the Internet, by calling the hotline or at a point of sale; bikes can be used immediately and returned to any station Cash/credit card/direct debit and invoice payment accepted Completely automated pick-up/return; bikes can also be returned to full stations; return confirmed on the display Linked to public transport Service-orientated website with lots of information; free app for mobile phones Hotline number displayed at the stations and/or on bikes Realtime information provided via the website, an app and terminal at the stations Instructions at the stations and on bikes Bicycles with a low-step frame, height-adjustable saddle, suspension, 8 gears, kickstand, basket and additional bicycle lock Users must be 16 or older Very few stations and bikes Website in German only No free hotline Note pàg 26 de 58

28 According to the operator, the number of stations is to be increased to 110. pàg 27 de 58

29 Hamburg: StadtRAD Hamburg EuroTest rating: Good Germany In the inner city Number of docking stations: 120 Number of bikes for rent: 1,000 Station terminal, customer card, credit card, key Available 24 hours a day all year round; anyone can use them Users can register on the Internet, using the hotline or the station terminal, or at a point of sale; bikes can be used immediately and returned to any station Cash/credit card/direct debit and invoice payment accepted Completely automated pick-up/return; return confirmed on the terminal display Linked to public transport Service-orientated website with lots of information; free app for mobile phones Hotline number displayed at the stations and/or on bikes Realtime information provided via the website, an app and terminal at the stations Instructions at the stations and on bikes Bicycles with a low-step frame, height-adjustable saddle, 7 gears, kickstand, basket and additional bicycle lock Users must be 16 or older Very few stations and bikes Registration fee charged No free hotline Bikes with no suspension pàg 28 de 58

30 Munich: Call a Bike EuroTest rating: Good Germany In the inner city Number of docking stations: 0 Number of bikes for rent: 1,000 Flexible Code sent by phone/sms Available 24 hours a day; anyone can use them Users can register for free on the Internet, by calling the hotline or at a point of sale; bikes can be used immediately, picked up and returned at any crossroads in the inner city Cash/credit card/direct debit and invoice payment accepted Completely automated pick-up/return; return confirmed by an SMS Linked to public transport Service-orientated website with lots of information; free app for mobile phones Hotline number displayed on bikes Realtime information provided via the website or app Bicycles with a low-step frame, height-adjustable saddle, 8 gears, suspension, kickstand, basket and additional bicycle lock Users must be 16 or older Very few bikes Website in German only No free hotline Instructions on bikes in German only pàg 29 de 58

31 Cologne: Call a Bike EuroTest rating: Good Germany In the inner city Number of docking stations: 0 Number of bikes for rent: 750 Flexible Code sent by phone/sms Available 24 hours a day; anyone can use them Users can register for free on the Internet, by calling the hotline or at a point of sale; bikes can be used immediately and returned to any station Cash/credit card/direct debit and invoice payment accepted Completely automated pick-up/return; return confirmed by an SMS Linked to public transport Service-orientated website with lots of information; free app for mobile phones Hotline number displayed on bikes Realtime information provided via the website or app Bicycles with a low-step frame, height-adjustable saddle, suspension, 8 gears, kickstand, basket and additional bicycle lock Users must be 16 or older Very few bikes Website in German only No free hotline Instructions on bikes in German only pàg 30 de 58

32 Stuttgart: Call a Bike EuroTest rating: Good Germany In the inner city Number of docking stations: 45 Number of bikes for rent: 400 Station terminal, customer card, credit card, key, mobile phone, point of sale Available 24 hours a day all year round; anyone can use them Users can register for free on the Internet, using the hotline or the station terminal, or at a point of sale; bikes can be used immediately and returned to any station Cash/credit card/direct debit and invoice payment accepted Completely automated pick-up/return; bikes can also be returned to full stations; return confirmed on the display Linked to public transport Service-orientated website with lots of information; free app for mobile phones Hotline number displayed at the stations and/or on bikes Realtime information provided via the website, an app and terminal at the stations Instructions at the stations and on bikes Bicycles with a low-step frame, height-adjustable saddle, suspension, 7 gears, kickstand, basket and additional bicycle lock Users must be 16 or older Very few stations and bikes Website in German only No free hotline Note pàg 31 de 58

33 In addition to normal bicycles, 60 Pedelecs (electric bicycles) are also available pàg 32 de 58

34 Leipzig: nextbike EuroTest rating: Good Germany Throughout the city Number of docking stations: 60 Number of bikes for rent: 500 Code sent by phone/sms/app, point of sale Available 24 hours a day; anyone can use them Users can register for free on the Internet, using an app or hotline or at two points of sale; bikes can be used immediately and returned to any station Completely automated pick-up/return; bikes can also be returned to full stations; return confirmed by phone, an app or on a terminal display Linked to public transport Service-orientated website with lots of information; free app for mobile phones Hotline number displayed at the stations and/or on bikes Realtime information provided via the website or app Bicycles with a low-step frame, height-adjustable saddle, kickstand, basket and additional bicycle lock Users must be 18 or older Very few stations and bikes No free hotline Bicycles with no suspension, but with advertising panels pàg 33 de 58

35 Nuremberg: Norisbike EuroTest rating: Good Germany Throughout the city Number of docking stations: 66 Number of bikes for rent: 750 Terminal at the station, customer card, code per telephone/sms/app/mobile website, point of sale Available 24 hours a day all year round; anyone can use them Users can register for free on the Internet, using an app, the hotline and terminal at the stations, or at two points of sale; bikes can be used immediately and returned to any station Completely automated pick-up/return; bikes can also be returned to full stations; return confirmed by a light and sound signal, hotline, mobile phone, app, mobile website and on the terminal Linked to public transport Service-orientated website with lots of information; free app for mobile phones Hotline number displayed at the stations and/or on bikes Realtime information provided via the website or app Instructions at the stations and on bikes Bicycles with a low-step frame, height-adjustable saddle, 7 gears, kickstand, basket and additional bicycle lock Users must be 18 or older Very few stations Website in German only No free hotline Instructions at the stations and on bikes in German only Bicycles with no suspension, but with advertising panels pàg 34 de 58

36 Ljubljana: Bicikelj EuroTest rating: Good Slovenia In the inner city Number of docking stations: 31 Number of bikes for rent: 300 Credit card, code (website) Available 24 hours a day all year round; anyone can use them Bikes can be used immediately and returned to any station Completely automated pick-up/return; return confirmed by a light and sound signal Linked to public transport Service-orientated website with lots of information; free app for mobile phones Free hotline, number displayed at the stations and/or on bikes Realtime information provided via the website or app Bicycles with a low-step frame, height-adjustable saddle, kickstand, basket and additional bicycle lock Very few stations; no points of sale with staff Internet registration only Direct-debit payment only Bicycles with no suspension or gears, but with advertising panels pàg 35 de 58

37 Amsterdam: OV-fiets EuroTest rating: Very poor Last place The Netherlands Throughout the city Number of docking stations: 14 Number of bikes for rent: 562 Customer card Available all year round Linked to public transport Service-orientated website with lots of information Instructions at the stations and on bikes Bicycles with a low-step frame, height-adjustable saddle, kickstand, basket and additional bicycle lock Different opening hours at stations Very few stations and bikes No points of sale with staff Registration fee charged, Internet registration only Direct-debit payment only Bikes cannot be used immediately and must be returned to a specific station Website in Dutch only, no app for mobile phones No hotline No realtime information via the website, an app or terminal at the stations Instructions at the stations and on bikes in Dutch only Bicycles with no suspension and no gears pàg 36 de 58

38 The Hague: OV-fiets EuroTest rating: Very poor Last place The Netherlands Throughout the city Number of docking stations: 4 Number of bikes for rent: 258 Customer card Available all year round Linked to public transport Service-orientated website with lots of information Instructions at the stations and on bikes Bicycles with a low-step frame, height-adjustable saddle, kickstand, basket and additional bicycle lock Different opening hours at stations Very few stations and bikes No points of sale with staff Registration fee charged, Internet registration only Direct-debit payment only Bikes cannot be used immediately and must be returned to a specific station Website in Dutch only, no app for mobile phones No hotline No realtime information via the website, an app or terminal at the stations Instructions at the stations and on bikes in Dutch only Bicycles with no suspension and no gears pàg 37 de 58

39 Utrecht: OV-fiets EuroTest rating: Very poor The Netherlands Throughout the city Number of docking stations: 12 Number of bikes for rent: 696 Customer card Available all year round Linked to public transport Service-orientated website with lots of information Instructions at the stations and on bikes Bicycles with a low-step frame, height-adjustable saddle, kickstand, basket and additional bicycle lock Different opening hours at stations Very few stations No points of sale with staff Registration fee charged, Internet registration only Direct-debit payment only Bikes cannot be used immediately and must be returned to a specific station Website in Dutch only, no app for mobile phones No hotline No realtime information via the website, an app or terminal at the stations Instructions at the stations and on bikes in Dutch only Bicycles with no suspension and no gears pàg 38 de 58

40 Prague: HOMEPORT Praha EuroTest rating: Good Czech Republic In the inner city Number of docking stations: 6 Number of bikes for rent: 20 Customer card, code Available 24 hours a day all year round; anyone can use them Users can register for free on the Internet, using the hotline or app; bikes can be used immediately and returned to any station Completely automated pick-up/return; return confirmed by a sound signal Service-orientated website with lots of information; free app for mobile phones Hotline number displayed at the stations and/or on bikes Realtime information provided via the website or app Bicycles with a low-step frame, height-adjustable saddle, kickstand, basket and additional bicycle lock Very few stations and bikes Not linked to public transport No free hotline Bikes with no suspension pàg 39 de 58

41 Copenhagen: Bycyklen i København EuroTest rating: Acceptable Denmark Throughout the city Number of docking stations: 101 Number of bikes for rent: 2,000 Coin Available 24 hours a day; anyone can use them, no age restriction Can be used absolutely free; no registration required; bikes can be used immediately and returned to any station Completely automated pick-up/return; bikes can also be returned to full stations; return confirmed by removing the coin Linked to public transport Free hotline, number displayed at the stations and/or on bikes Instructions at the stations and on bikes Bicycles with height-adjustable saddle and kickstand Only available from 10 April to 15 November No app for mobile phones No realtime information via the website, an app or terminal at the stations No low-step frame, suspension, gears, basket or additional bicycle lock; panels with advertising pàg 40 de 58

42 Aarhus: Aarhus bycykel EuroTest rating: Acceptable Denmark In the inner city Number of docking stations: 56 Number of bikes for rent: 450 Coin Available 24 hours a day; anyone can use them, no age restriction Can be used absolutely free; no registration required; bikes can be used immediately and returned to any station Completely automated pick-up/return; return confirmed by removing the coin and by a sound signal Linked to public transport Service-orientated website with lots of information; free app for mobile phones Free hotline, number displayed at the stations and/or on bikes Bicycles with height-adjustable saddle and kickstand Only available from 1 April to 31 October Very few stations No realtime information via the website, an app or terminal at the stations No low-step frame, suspension, gears, basket or additional bicycle lock; panels with advertising pàg 41 de 58

43 Paris: Vélib EuroTest rating: Good France In the metropolitan area Number of docking stations: 1,751 Number of bikes for rent: 23,900 Station terminal, customer card, credit card Available 24 hours a day all year round; anyone can use them; plenty of stations and bikes Users can register on the Internet, using an app or at the station terminal; bikes can be used immediately and returned to any station Completely automated pick-up/return; return confirmed by a light and sound signal and a receipt is issued Service-orientated website in several languages with lots of information; free app for mobile phones Hotline number displayed at the stations and/or on bikes Realtime information provided via the website, an app and terminal at the stations Instructions at the stations and on bikes provided in several languages Bicycles with a low-step frame, height-adjustable saddle, kickstand, basket and additional bicycle lock No points of sale with staff Direct-debit payment only No free hotline Bikes with no suspension pàg 42 de 58

44 Marseille: le vélo EuroTest rating: Good France In the inner city Number of docking stations: 130 Number of bikes for rent: 1,000 Station terminal, customer card, credit card, key Available all year round; anyone can use them Users can register on the Internet, at the station terminal or by post; bikes can be used immediately and returned to any station Completely automated pick-up/return; return confirmed by a light and sound signal and a receipt is issued Linked to public transport Service-orientated website with lots of information; free app for mobile phones Free hotline, number displayed at the stations and/or on bikes Realtime information provided via the website, an app and terminal at the stations Instructions at the stations and on bikes provided in several languages Bicycles with a low-step frame, height-adjustable saddle, kickstand, basket and additional bicycle lock No points of sale with staff Credit-card payment only Website in French only Bicycles with no suspension, but with advertising panels pàg 43 de 58

45 Lyon: vélo v EuroTest rating: Very good First place France Throughout the city Number of docking stations: 343 Number of bikes for rent: 4,000 Station terminal, customer card Available 24 hours a day all year round; anyone can use them; plenty of stations and bikes Users can register for free on the Internet, using an app or the station terminal; bikes can be used immediately and returned to any station Completely automated pick-up/return; return confirmed by a light and sound signal Linked to public transport Service-orientated website with lots of information; free app for mobile phones Free hotline, number displayed at the stations and/or on bikes Realtime information provided via the website, an app and terminal at the stations Instructions at the stations and on bikes provided in several languages Bicycles with a low-step frame, height-adjustable saddle, kickstand, basket and additional bicycle lock No points of sale with staff Bicycles with no suspension, but with advertising panels pàg 44 de 58

46 Strasbourg: Vélhop EuroTest rating: Acceptable France Throughout the city Number of docking stations: 14 Number of bikes for rent: 250 Customer card, credit card Available 24 hours a day all year round; anyone can use them Users can register on the Internet, using the hotline or the station terminal; bikes can be used immediately Completely automated pick-up/return; return confirmed by an SMS Service-orientated website with lots of information Hotline number displayed at the stations and/or on bikes Instructions at the stations and on bikes Bicycles with a low-step frame, height-adjustable saddle, kickstand, basket and additional bicycle lock Very few stations and bikes Bikes can only be returned to the same station Not linked to public transport Website in French only, no app for mobile phones No free hotline Bicycles with no suspension, but with advertising panels pàg 45 de 58

47 Oslo: Smartbike EuroTest rating: Acceptable Norway Throughout the city Number of docking stations: 110 Number of bikes for rent: 1,300 Customer card Anyone can use them Bikes can be used immediately and returned to any station Completely automated pick-up/return; return confirmed by a light signal Service-orientated website with lots of information Free hotline, number displayed at the stations and/or on bikes Realtime information provided via the website and the terminal at the stations Instructions at the stations and/or on bikes provided in several languages Bicycles with a low-step frame, height-adjustable saddle, kickstand and basket Can only be used from 1 April to 30 November; users must be 18 or older Very few stations Cash/credit card payment only Not linked to public transport No app for mobile phones Bicycles with no suspension or additional bicycle lock, but with advertising panels pàg 46 de 58

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