Airline Booking Policies

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1 April 12, 2015 EmQuest Airline Booking Policies. QF Special promotional fares. AI-Amazing fare deals from ex auh KC-News flash for agents. GF- Formula 1 updates. RJ-Promotional fare updates. Airline Booking Policies Inactive status codes and all other airline schedule changes are a means by which airlines communicate. It is important for you to action relevant changes.this practice will help your agency avoid airline service fee charges being sent when agents are not compliant with the booking policies. An example of non-compliant practices is when an agency does not action inactive status codes sent by the airline. Inactive status codes are HX, UN, NO, UC; US (refer to format finder for entire list). Other non-compliant practices include duplication of space, fictitious bookings & ticket numbers, excessive passive bookings and / or CHURNING (Cancel / Rebook). To avoid airline service fee charges (ADM s), ensure you review and work queues promptly and action all status code changes an airline sends. ET- Special roundtrip offers AZ- Travel agency offers. AI-Important updates. PK-Special Promotion. Qantas & Emirates Promotional fares in Business and Economy class Sale extended until 16 April for travel until 30 November London Heathrow, Sydney, Melbourne, Brisbane, Perth, Auckland, Christchurch, & Adelaide Inbound Blackouts exist. Flight restrictions apply. For seasonality and other conditions please refer to GDS fare rules For queries please contact us on qantas@dnata.com

2 AMAZING FARES FROM ABU DHABI (Via Delhi) TO BANGKOK HONG KONG SHANGHAI SINGAPORE SYDNEY MELBOURINE KATHMANDU Contact GSA: Come And Discover Kazakhstan Special travel agent Return fare ON AIR ASTANA Terms & conditions Sales period: 12 April 15 August. Travel period: 1 May 31 August. Maximum stay: 1 month. Including all taxes retune Air fare. Ticketing: only via Air Astana counter. Eligibility: UAE tour and holiday operators. Ticket Request letter to be sent to Air Astana Dubai signed by Head of agency Copy of valid ID/labor card of staff is required. *Special Air Astana hotel rates are available. For further details, please contact (04) /73 /or dxb.reservations@airastana.com - 2 -

3 GULF AIR FORMULA 1 BAHRAIN GRAND PRIX APRIL 2015:

4 Special Promotion Fares to North America Effective 02 APR 15 you can fly from the Gulf area ie : AUH / DXB / KWI /DOH / JED / MED / DMM / RUH to North America with very competitive and low fares. Book now!!!! Special fares in W/Class and P/Class. Rules and conditions apply. Special Roundtrip Offers from Ethiopian Airlines ENTEBBE ( EBB)//NAIROBI(NB0)//ACCRA(ACC)//LAGOS(LOS) *Plus application taxes. With No flight Restrictions. Travel Agency Triple Bonus Earn shopping vouchers for guests flown on Alitalia flights from/to Abu Dhabi and Rome, Milan and Venice Between 7 April 2015 to 30 June 2015 *Terms and conditions Apply. For further details call Abu Dhabi Tel: //Cell: or // alitalia.uae@alitalia.it - 4 -

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6 Special Promotion. Greetings from Pakistan International Airlines! PIA has introduces Cash Incentive for passengers and travel agents as well for Business Class tickets only. ex-khi/pak ex- UAE Route Agent Cash Incentive Route Agent Cash Incentive One Way Round Trip One Way Round Trip KHI/PAK-AUH-KHI/PAK PKR1,500 PKR 3,000 AUH-KHI/PAK-AUH AED 100 AED 200 KHI/PAK-DXB-KHI/PAK PKR1,500 PKR 3,000 DXB-KHI/PAK-DXB AED 100 AED 200 Business class fares effective 15 Mar, 2015 till 31 May, 2015, business class discounted scheme for passengers and incentive for the agent is launched under the existing fare rules with following conditions: 1. Passenger will get above mentioned discount in Business Class on one way and round trip basis. 2. Passengers discounted tickets will be issued under account code OW100 for one way travel and RT100 for round trip travel. 3. Agent will get above mentioned agent cash incentive on selling of business class tickets on one way and round trip basis. 4. These schemes are valid for tickets issued from all domestic points i.e. ex-pak/khi to UAE and ex-uae to PAK/KHI on one way and round trip basis. 5. Agents can claim the incentive after utilization of outbound travel. 6. These schemes are valid for adult and child ticket only. 7. These schemes are effective for ticketing / travel from 15 Mar, 2015 till 31 May, The outbound travel must be commenced on and before May 31, The Passenger Sales Manager / Country Manager will be responsible to ensure that the agent incentive scheme is implemented in its true spirit and will verify travel details before forwarding to finance manager for issuance of credit note. Credit note will be issued after proof of outbound travel, which will be provided by the agent in a separate format to be submitted on a fortnightly basis in a form of summary indicating passenger Name, sector, VCR No., PNR. etc to the PK office along with copies of relevant VCRs in following format: AGENT INCENTIVE CLAIM STATEMENT AGENT NAME IATA NO SALES REPORT PERIOD S.NO DATE OF ISSUE VCR NO. PAX NAME FIRST LEG TRAVEL DATE VCR 1 st Leg Status INCENTIVE AMOUNT CLAIMED Remarks Please promote PK sale for mutual benefits. All GSAs to distribute this circular to their BSP IATA agents in their respective territories. IATA agents are also advised to distribute this circular to all of their non-iata ticketing / booking agents to avoid any complaint. Please contact for any clarification on Phone numbers /

Please note the change in timings for customer support effective 01 Mar 2015. 0800 AM 1000PM - Sun to Thu / 0800AM 0900PM Sat / 0400PM 0900PM Fri

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