SKILLS SUPPORT FOR THE WORKFORCE IMPACT REPORT SUMMARY 88% of employers surveyed would recommend our training to another employer

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1 SKILLS SUPPORT FOR THE WORKFORCE IMPACT REPORT SUMMARY 88% of employers surveyed would recommend our training to another employer

2 Skills Support for the Workforce The Skills Support for the Workforce (SS4W) project was commissioned by the Skills Funding Agency (SFA) using European Social Funds (ESF) from June 2013 to July The project, led by Newham College on behalf of London Capital Colleges, set out to support Small and Medium Sized Enterprises (SMEs), from a range of sectors in London, to up-skill their staff. It offered progression routes into higher training and Apprenticeships ensuring that employers gained the vital workforce skills to sustain and grow their businesses. It also facilitated employer networking and promoted training opportunities. The SS4W project offered the following range of free support to SMEs: Training Needs Analysis Skills Audits Customised, flexible training Assessment and accreditation (all training led to nationally recognised qualifications) Progression routes to continue onto an Apprenticeship or higher level training Project Outcomes EMPLOYERS Number of SMEs engaged from across the Capital 3500 EMPLOYEES Number of employees enrolled on training courses 8000 Number of employees achieving a qualification 5500 Number of employees progressed onto Apprenticeships or higher level training

3 SME Engagement COMPANY SIZE TOP 10 SECTORS More than half of the companies engaged on the SS4W programme employ fewer than 9 people. 35.1% Construction 21.3% Health, Education & Training Services 10.3% Food & Drink 10.2% Care services (child and adult) 6.3% Professional services 5.3% Transport & Communications 3.8% Engineering, Manufacturing & Retail 54.1% Less than 9 staff 34.9% 10 to 49 staff 11.0% 50 to 249 staff 3.2% Hair & Beauty 2.4% Accommodation & Housing 2.2% Hotels, Travel & TourismD SMEs ENGAGED ACROSS LONDON 10 0% 1.5% of SMEs 1.6% 2.5% of SMEs 2.6% 4.0% of SMEs 4.1% 5.5% of SMEs 5.6% 6.5% of SMEs 1 Barking & Dagenham 3.9% 2 Barnet 6.4% 3 Bexley 1.5% 4 Brent 3.9% 5 Bromley 1.1% 6 Camden 2.9% 7 City of London 1.1% 8 Croydon 2.2% 9 Ealing 2.2% 10 Enfield 6.4% 11 Greenwich 3.0% 12 Hackney 2.5% 13 Hammersmith & Fulham 1.5% 14 Haringey 4.8% 15 Harrow 2.4% Havering 3.1% 17 Hillingdon 1.2% 18 Hounslow 1.1% 19 Islington 2.5% 20 Kensington & Chelsea 1.8% 21 Kingston upon Thames 0.8% 22 Lambeth 4.9% 23 Lewisham 2.3% 24 Merton 3.6% Newham 5.8% 26 Redbridge 4.0% 27 Richmond upon Thames 0.8% 28 Southwark 2.2% 29 Sutton 1.1% 30 Tower Hamlets 4.2% 31 Waltham Forest 5.2% 32 Wandsworth 4.6% 33 Westminster 5.1% 2

4 Scribbles Nursery Scribbles Nursery is a private day care nursery that provides early years care for babies and children between 6 months and 5 years. There has been less waste and better staff retention. I would definitely recommend the training to other businesses. Twenty-five members of staff completed the RSPH Level 2 Award in Health & Safety in the Workplace at the College of North West London. Maria Zavros, the Manager of Scribbles Nursery in East Finchley, wanted to improve standards in the nursery and ensure everyone was accredited to the same level. It s essential in our business to up-skill staff where possible as employees join with varying levels of experience and qualifications. It s important to us that we re able to continually improve our services. Maria found the level 2 award to be extremely useful and since the training, staff performance and motivation has improved. Maria also expects to see an impact on profitability as a result of the training. Flat Planet Bakeries Managing director Karen Webb used the Skills Support for the Workforce programme to enrol on a Social Media Marketing Course. I really enjoyed the course and the interaction with the other attendees. If you are tasked with the social media function for your business, I would strongly recommend attending the course the staff were great and my tutor was very helpful. 3

5 Employee Engagement The project has delivered a range of flexible, relevant and accessible training courses to more than 8000 employees. These courses have helped employees gain nationally recognised qualifications, enabling small businesses to create a workforce that is ready to meet challenges both now and in the future. GENDER The project succeeded in reaching employees from diverse ethnic backgrounds, a range of age groups and with a good gender balance. Ninety percent of employees said they were satisfied with both the flexibility of the SS4W programme and content of the training. ETHNICITY 26.1% 47.8% White British Other Ethnic Group White Other 48.6% Female 51.4% Male 26.1% AGE 19.1% 19 to 24 years 64.9% 25 to 49 years 16% 50+ years Qualifications Delivered All of the training delivered under SS4W leads to nationally accredited qualifications needed by SME businesses and their employees. A number of flexible measures have been used, including; Saturday and Sunday workshops On-site training & assessment Bespoke provision Blended learning Distance learning 4

6 Impact Assessment EMPLOYEE What impact has the training had on your work? 77% More confident YES NO Overall satisfaction ADEQUATE GOOD 61% More motivated POOR EXCELLENT 72% Able to apply new skills and knowledge learnt 50% Clearer ideas of my career progression 92.5% 74% Continuing in my current position EMPLOYER Has the training/support received had an impact on your business? 85% Increased motivation 46% Increased retention 26% Improved sickness 62% Improved productivity 49% Improved succession planning 56% Increased turnover 56% Increased profitability YES NO POOR Overall satisfaction ADEQUATE GOOD EXCELLENT 87.5% 5

7 Local Response Fund Projects The Local Response Fund was funded by the European Social Fund and has provided fully-funded training to employers and employees with low skills in London-based SMEs. The following projects have been delivered London wide: Digital Media Westminster Kingsway College Westminster Kingsway College offered training in the creative and digital media sector particularly focussed on Black, Asian and Minority Ethnic (BAME) and female-led SME employers and employees through a programme of more than 70 workshops, master classes and networking events. Apprenticeship Vacancies Merton Chamber of Commerce Working across 7 London boroughs, the Merton Chamber of Commerce has led a series of business-focused sessions to improve collaboration between SMEs, education and training. Higher Apprenticeships National Skills Academy Retail & People 1st People 1st have adapted their existing short Continuing Professional Development (CPD) courses and trained 12 assessors to encourage the take up of Higher Apprenticeships in the Retail sector. East London Small Business Shop Newham College London The Business Lab in Stratford offers a high street facility for SMEs to access skills support for themselves and their employees. Employees from more than 350 SMEs have attended workshops and networking events and more than 150 people have undertaken accredited training courses. Hospitality Lambeth College This project has supported SMEs in the hospitality sector by raising awareness of career opportunities and how staff and employers can reduce staff turnover and increase profitability through staff training. Over 150 staff have been trained. South London SMEs South Thames College This project trained south London SMEs in effective management and marketing techniques and the benefits of these to their businesses. Renewable Technologies Newham College London Renewable Technologies has engaged with SMEs in construction and property management to promote carbon reduction and energy efficiency across the sector. City & Islington SMEs City & Islington College City and Islington College has provided workshops and training to employers and employees, with a view to developing business skills and supporting SMEs growth and sustainability. Construction Lambeth College The focus of this project was to help construction SMEs engage with significant developments in south London such as the Nine Elms regeneration project. Up to 100 SMEs and sole traders have now undertaken training. Health & Social Care Newham College London Supporting SMEs in the care sector, this project has provided a range of accredited training and support to businesses and their employees, promoting high quality care through skills development. Fifty awareness and capacity building events were held and more than 400 SME employees received accredited training. 6

8 Partner contact details Daniel Davis Westminster Kingsway College Soho Centre, Peter Street, London W1F 0HS Pam Fitton Lambeth College Lambeth College, Brixton Centre, 56 Brixton Hill, London SW2 1QS Julia Bollam Newham College High Street South, East Ham, London E6 6ER Nadeem Khalifa Waltham Forest College Forest Road, Walthamstow, London E17 4JB Paula Reid-Lesperance Tower Hamlets College George Green Building, 155 East India Dock Road, London E14 6DA Jamie Stevenson South Thames College 71 Tooting High Street, Wandsworth, London SW17 0TQ Victoria Johnson College of North West London 140 Wembley Park Drive, Wembley, Middlesex HA9 8HP Teresa Esan City & Islington College 383 Holloway Road, London N7 0RN Jackie Chapman College of Haringey, Enfield and North East London Tottenham Centre, High Road, London N15 4RU Shaun Murphy View Training Hackney Community College, Shoreditch Campus, Falkirk Street, London N1 6HQ Christie Anayiotou Ealing, Hammersmith & West London College Gunnersbury Lane, Acton, London W3 8UX Vince Glover Barnet & Southgate College Wood Street Campus, High Barnet, London EN5 4AZ Nicole Bewley Learning Curve Andy Wood Construction Skills People Saher Nijabat NEWTEC 1 Mark Street, Stratford E15 4GY saher.nijabit@newtec.ac.uk Christine Bell Skills UK christineb@skillsbrokers.com Nupur Bhandari Lewisham Southwark College Lewisham Way, London SE4 1UT nupur.bhandari@theskillspeople.org Jackie Hadley Barking & Dagenham College Rush Green Campus, Dagenham Road, Romford, Essex RM7 0XU jackie.hadley@bdc.ac.uk PARTNERS FUNDED BY