How online guest reviews influence the on distribution landscape
|
|
- Patience Tucker
- 8 years ago
- Views:
Transcription
1 How online guest reviews influence the on distribution landscape
2 o o o o o TripAdvisor where we are today Stats and trends on The Netherlands Key findings from Global TripBarometer What is new at TripAdvisor Take-aways
3 TripAdvisor in 2002
4 Helping travelers plan and have the perfect trip
5 million unique monthly visitors * million TripAdvisor members million reviews and opinions user contributions every minute *Source: Google Analytics, average monthly unique users, Q3 2014; does not include traffic to daodao.com
6 The World s Largest Travel site TripAdvisor is the World s largest travel site with 73.8m Unique Users in December 2014 NORTH AMERICA - Desktop* 17.2m +37% NORTH AMERICA - With Mobile 27.4m EUROPE 26.4m +24% EUROPE - With Mobile 29m LATAM % MIDDLE EAST & AFRICA 2.8m +22% APAC 19.9m +58% +67% Change YoY (%) Source: comscore December 2014
7 TripAdvisor - Europe o o TripAdvisor remains the second largest travel site in Europe behind only Booking.com and well outperformed the market growth average Skyscanner again showed good year over year growth as compared to others Booking.com TripAdvisor Media Group TripAdvisor Trivago Sites Expedia Ryanair edreams Hotels.com 50,000 Skyscanner Sites HolidayCheck EasyJet 45,000 40,000 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 Source: comscore December 2014
8 Top 20 Markets Viewing The Netherlands United Kingdom United States 11.7% Germany 10.6% France 8.6% Italy 8.5% Belgium 4.2% Spain 3.5% Canada 2.3% Australia 1.9% Brazil 1.8% Switzerland 1.7% China 1.5% Russia 1.4% Ireland 1.2% Israel 1.2% Japan 1.0% Norway 1.0% Turkey 0.8% Sweden 0.8% India 0.8% Top 10 TripAdvisor Market* Top 20 TripAdvisor Market *In terms of total TripAdvisor page views in 2014 Source: 8 TripAdvisor Internal Site Data 23% o o o 74% 26% In the last 12 months The Netherlands made up 26% of views of The Netherlands content on TripAdvisor The United Kingdom is the largest European market viewing The Netherlands destinations, followed by Germany and France The United States, Canada and Australia are the largest non- European markets viewing The Netherlands destinations The Netherlands All Others
9 Source TtipAdvisor site data March 2015 Seasonality for The Netherlands Jan 2014 Feb 2015
10 Top Other Destinations Viewed The data below reflects the top 10 Countries and top 10 Cities viewed by users who also viewed The Netherlands Countries Domestic Cities Int l Cities 16.6% United States 47.5% Amsterdam, NL 4.5% Paris, FR 10.2% France 3.3% Rotterdam, NL 3.7% London, UK 9.4% Italy 3.2% The Hague, NL 3.0% Brussels, BE 8.2% United Kingdom 2.3% Maastricht, NL 2.2% Bruges, BE 7.2% Germany 1.8% Utrecht, NL 2.1% Berlin, DE 5.0% Spain 1.4% Eindhoven, NL 2.0% Rome, IT 2.8% 2.5% 2.3% 2.1% China Canada Australia Belgium 1.3% 1.1% 1.0% 0.9% Haarlem, NL Delft, NL Lisse, NL Zandvoort, NL 1.9% 1.6% 1.3% 1.1% Barcelona, ES Prague, CZ New York City, US Antwerp, BE o o The country viewed most by users who also viewed The Netherlands content was the United States, followed by France and Italy Likewise, the international city viewed most by users only who also viewed The Netherlands content was Paris, followed by London and Brussels 10 Source: TripAdvisor Internal Site Data, Last 6 Months
11 Top Other Destinations Viewed The data below reflects the top 10 Countries and top 10 Cities viewed by users who also viewed Amsterdam Countries Domestic Cities Int l Cities 13.9% United States 11.1% Rotterdam, NL 7.5% Paris, FR 10.8% United Kingdom 8.8% The Hague, NL 6.2% London, UK 9.8% Italy 7.7% Zaandam, NL 4.0% Brussels, BE 9.0% France 7.1% Haarlem, NL 3.3% Berlin, DE 7.0% Spain 6.3% Lisse, NL 3.2% Rome, IT 6.3% Germany 5.6% Utrecht, NL 2.8% Barcelona, ES 5.0% 2.9% 1.8% 1.7% Belgium Greece Switzerland Turkey 5.6% 5.5% 3.3% 3.2% Schiphol, NL Hoofddorp, NL Delft, NL Badhoevedorp, NL 2.7% 2.4% 1.8% 1.6% Prague, CZ Bruges, BE New York City, US Venice, IT o o The country viewed most by users who also viewed Amsterdam content was the United States, followed by the United Kingdom and Italy Likewise, the international city viewed most by users only who also viewed Amsterdam content was Paris, followed by London and Brussels Source: TripAdvisor Internal Site Data,
12 The Netherlands Growth of Page Views by Servlets 2013 vs 2014 * In terms of total TripAdvisor page views in 2013 vs 2014 Source: 12 TripAdvisor Internal Site Data
13 13 INSIGHTS THAT DRIVE BUSINESS
14 What motivates us to travel? Enhancing perspective drives 71% of global travelers to vacation. Here s what sets us apart: NORTH AMERICANS want to strengthen relationships with close ones. LATIN AMERICANS travel to meet new people. AFRICANS want to feel special and pampered. EUROPEANS want to brag about enviable experiences. MIDDLE EASTERNERS go away to experience local life. ASIANS really fall for exhilarating experiences. AUSTRALIANS seek out memorable moments.
15 Overview: TripBarometer March 2015 Fieldwork: 16 th January 2 nd February 2015 Consumer survey sample size: 34,016 Interviewed 32,158 Via a pop-up on TripAdvisor website 1,858 From the Ipsos panel Business survey sample size: 10,261 Interviewed 44,277 interviews in total, with the data weighted to represent the markets online population 15
16 Proportion of travelers taking trips in 2014 Amongst the top 10 nationalities to take international leisure trips in 2014, it was more aspirational for Russian travelers than others, with a difference of 15% between those who intended to travel and those who did in The nationalities least likely to have taken an international trip in 2014 are Turkish, South African and Indian (40% in each market took an international trip). International Leisure % (Top 10) Domestic Leisure % (Top 10) Austria Actually took in Planned to take in Indonesia Actually took in Planned to take in Switzerland Thailand Germany China UAE US Ireland Brazil Israel India UK Japan Canada Mexico Russia Malaysia France New Zealand CQ2 (2015). How many trips where you have stayed away for one night or more have you taken in the last 12 months? International Leisure CQ6 (2014). How many trips where you will stay away for one night or more do you expect to take in the next 12 months? Base: All consumer respondents (34,016) 16
17 Proportion of travelers taking trips: international leisure Retirees are the group most likely to have taken international leisure trips over the last two years, and to have done so most often: they plan to maintain this over Each year more travelers plan to take international trips than do eventually take them. If international travel follows 2014 s pattern then we should see similar proportions of millennials and retirees traveling abroad. However families intention to travel abroad is significantly down year-over-year, implying that half or less of families will take international trips in International Leisure % Actually took a trip in 2013 Mean trips taken in 2013 % Planned to take a trip in 2014 Mean trips planned to take in 2014 % Actually took a trip in 2014 Mean trips taken 2014 % Plan to take a trip in 2015 Mean trips planned for 2015 Global Average Millennials Families Retirees (2014) CQ5. How many trips where you have stayed away for one night or more have you taken in the last 12 months? (50,637) (2014) CQ5. How many trips where you have stayed away for one night or more o you expect to take in the next 12 months? (50,637) (2015) CQ2. How many trips where you have stayed away for one night or more have you taken in the last 12 months? (34,016) (2015) CQ3. How many trips where you will stay away for one night or more do you expect to take in the next 12 months? (34,016) 17
18 Proportion of travelers taking trips: business One-third of travelers took a domestic business trip in 2014, with families taking the greatest number. Estimations for next year s business travel is closely aligned to their actual behavior in Domestic Business International Business % Actually took a trip in 2014 Mean trips taken 2014 % Plan to take a trip in 2015 Mean trips planned for 2015 % Actually took a trip in 2014 Mean trips taken 2014 % Plan to take a trip in 2015 Mean trips planned for 2015 Global Average Millennials Families Retirees (2015) CQ2. How many trips where you have stayed away for one night or more have you taken in the last 12 months? (34,016) (2015) CQ3. How many trips where you will stay away for one night or more do you expect to take in the next 12 months? (34,016) 18
19 Factors impacting decisions when booking accommodation Price is, unsurprisingly, the most important factor in the booking decision for nearly all travelers; a fact that businesses understand too, with 95% thinking that price is important. However, businesses are overstating the importance of hotel amenities to travelers and understating the importance of proximity to transport options. Consumer (Top 2 boxes %) Business (Importance %) Business (Yes %) Price Ratings of accommodation on a review site Online review s and posts on TripAdvisor Previous experience Proximity to key attractions Photos/videos posted online N/A Proximity to transport options Recommendations from friends and family Travel distance or time Proximity to many dining options N/A Accommodation amenities N/A Hotel promotions/discounts 76 N/a 8 Proximity to beach/w aterfront Online review s/posts on other travel review w ebsites Eco-friendly and sustainable travel Brand name of the accommodation Business (Yes %) Special offers Loyalty program Avios points (air miles) 35 N/A 33 Very important to 39% CQ10. Thinking generally about your vacations, how important are each of the following in your final decision to book your accommodation? Base: All consumer respondents (29,251) BQ12. How important do you think each of the following listed below are for guests when they re deciding to book your accommodation? Base: All business respondents (10,261) 19
20 Impact of amenities on booking decisions Businesses should look to change their focus from room service to free shuttle and taxi services. Free in-room Wi-Fi connection 74 Free breakfast 60 In-room amenities 58 Free shuttle or taxi services 35 Staff can speak my language 35 King size bed 33 Free parking 32 Hotel restaurants 26 Super-fast Wi-Fi 24 Room service 21 Gym 12 Spa/beauty treatment 12 Kids Club 5 Babysitting service 2 Consumer (Importance %) % businesses offer for free % businesses charge extra N/A N/A N/A N/A CQ17. Which of the following amenities are important to your decision making for accommodation? BQ7. Which of the following amenities or services are you currently offering? Base: All consumer respondents (28,461)/ All business respondents (10,261) 20
21 Impact of amenities on booking decisions: Business Travelers These business travelers also value room service and King-size bed more than general consumers do in their booking decision. Top 10 for business travelers (Importance) % Free in-room Wi-Fi connection In-room amenities Free breakfast King-size bed Free shuttle or taxi services Staff can speak my language Free parking Superfast Wi-Fi Room service Hotel restaurants CQ17. Which of the following amenities are important to your decision making for accommodation? Base: All business traveler respondents (4,979) 21
22 Planned investment in 2015 We see the overall increase in optimism about profitability in 2015 coming through in businesses intentions to invest more in many aspects of their business. Change since 2014 (%) N/A -4-3 N/a -3 N/A N/A NET: SPEND LESS % Investment in Online reputation management Small scale renovations Marketing/Advertising (not search engine optimization or marketing) Traffic acquisition (search engine marketing or optimization) Staff training Improving broadband & mobile connectivity for guests Providing technology amenities in rooms NET: SPEND MORE % Change since 2014 (%) N/A N/a +10 N/A N/A Large scale renovations Back office N/A 2 Room distribution 32 N/A -5 7 Staff hiring BQ20. Looking at 2015, are you planning to invest more, about the same or less in the follow ing? Base 2015: All business respondents (10,261) 2014 : All business respondents (10,370) 22
23 Room rates in 2015: hotels Accommodation types with 100+ rooms are most likely to be increasing room rates, with 71% increasing rates in 2015; 54% by between 3-10% Within the accommodation sector, it is only amongst inns/b&bs where prices are more likely to be going down (47%) than up (45%). Expected change in room rates in 2015 (%) Hotels W W Increase Stay the same Decrease Increases in room rates are also high for: Resorts 58% (58% in W1 2014) BQ25. Are you planning to increase, maintain or decrease room rates in 2015? The room rates w ill Hotels 2014 (2,156), 2015 (1,919) 23
24 Positive impacts on profitability in 2015 Local events are enabling approximately 10% of all businesses to increase their prices, but their impact goes further than this with two-thirds of businesses citing local events as having a positive impact on profitability in Positive impacts on business profitability in 2015 (%) Net positive impact (%) Decrease in flight fares Local events, congresses Changes in tourist attractions in the area Press coverage Changes in the number of restaurants, shops, etc. in the area Changes in transport connections in the area National economy Changes in the types of restaurants, shops, etc. in the area The weather Global economy Current exchange rates Changes in the types of hotels in the area Changes in number of hotels in the area Increased flight fares Change since 2014 (%) N/A N/A BQ28. Thinking about 2015, do you think any of the follow ing w ill have a positive or negative impact on your business profitability? Base: All business (10,261) 24
25 25 ONLINE REPUTATION
26 Overall Reputation Management Impacts your Bottom Line Guests are visiting TripAdvisor more frequently prior to booking Properties with stronger reputations across all channels perform better overall Higher review scores on OTA sites allow hotels to charge up to 11.2% more while maintaining occupancy rates Source: The Impact of Social Media on Lodging Performance. Chris K. Anderson, The Center for Hospitality Research. Cornell University. December 2012.
27 500 million people view our content on sites other than TripAdvisor each month #TTE15
28 TripAdvisor reviews are largely positive 48% 30% 5% 5% 12% Average Review Score: 4.12 Source: TripAdvisor. Percentage of all ratings, January 2014
29 29 The Netherlands Ratings January February March April May June July August September October November December Attractions January February March April May June July August September October November December Accommodation January February March April May June July August September October November December Restaurants
30 Travellers read between 6 to 12 reviews on average Looking for consistent feedback to make hotel decisions
31 Reviews matter 89% of global travelers say reviews are influential when choosing where to book of global hoteliers say reviews are 96% influential in generating bookings Source: TripBarometer by TripAdvisor, April 2014
32 Key factors that influence your popularity 1) HOW RECENT REVIEWS ARE 2) QUANTITY and 3) QUALITY
33 If you are not yet managing your page Country % listed properties with Registered Owner % Reviewed Last 30 Days % Management Response Last 30 days The Netherlands 42% 39% 6%
34 Importance of images 73% of TripAdvisor users use photos from other travellers to help them make a decision Source: PhoCusWright s Custom Survey Research Engagement, prepared for TripAdvisor. December 2013
35 WHAT IS NEW WITH TRIPADVISOR
36 Hotel Question and Answers Allow hotels and potential guests to interact pre-trip
37 Travel Guides Expert and user generated guides oriented by theme
38 Big Photo Layout Drive more engagement with rich photos
39 Personalisation Surfacing the most relevant content through explicitly provided / implicitly derived understanding of the consumer
40 Personalisation Tags + User provided interests = Just for you
41 MOBILE: In-destination use is huge 91% Use mobile while travelling 45% looking for restaurants 32% Reading Source: TripAdvisor TripBarometer, reviews October % looking for things to do
42 Impressive growth on Mobile 160 Million Monthly unique visitors 27 languages 150M app installs 92 city guides 100% Year on year ~50% of overall traffic The Most Downloaded Travel App in 2014
43 Integration of restaurant booking capability
44 Integration of attraction of booking capability
45 45 NEW PRODUCT FOCUS IN 2015: INTRODUCING TRIPCONNECT TM INSTANT BOOKING
46 Instant Booking Ability to book within TripAdvisor environment through partner hotels
47 TripConnect Cost-per-Click Campaigns
48
49 Introducing TripConnect TM instant booking o o o Ease of booking For the first time ever, travelers can book without leaving the world s largest travel site Commission-based model Cost-efficient, measurable way for hotels to share rate & availability information and capture a share of these bookings Low risk Hoteliers pay only when travelers stay o Direct booking benefits Allows hoteliers to own the relationship from the start
50 TripConnect TM instant booking How travelers book directly on TripAdvisor
51 The Book on TripAdvisor button Every button appearance = 1 traveler view
52 Cost-per-click advertising Bottom two buttons are exclusively CPC
53 TripConnect instant booking Top placement gets majority of clicks
54 Certified Connectivity Partners we re adding more every day! 54
55 How can hotels take advantage? ONLINE DISTRIBUTION PARTNERS 55 55
56 56 Own the customer profile
57 Early results on mobile and desktop Travelers are more willing to book when they know they can book on TripAdvisor than when they know they need to leave the site to complete their booking. Source: TripAdvisor internal data
58 August 2014 one in every 16 people online visited TripAdvisor! Source: comscore December 2014 #TTE15
59 Finally few key take-aways Manage your online reputation, 315+ million travellers visit TripAdvisor every month and you can access free tool though Upload images & videos: 73% of travellers check photos prior booking Respond to reviews: 77%: management response shows that the property cares 87% : response to bad review improves their impression Respond to hotel Q&A Win the client and ensure their stay is a perfect as possible = better reviews Mobile is increasingly important, sounds simple but it is vital to make sure your property is easy to book using mobile devices Use the free data and resources available: TripBarometer: TripInsights: Travellers twice as likely to increase rather than decrease travel spend in 2015
60 THANK YOU Helena Egan Director of Industry Relations - Global hegan@tripadvisor.com
REVIEWS, REPUTATION AND ROI
REVIEWS, REPUTATION AND ROI Getting the Most out of TripAdvisor and Your Online Presence Presented by Steven Paganelli, CDME Head of Destination Marketing Sales, Americas WHAT IS THE ROI OF SOCIAL MEDIA?
More informationManaging your online reputation
Managing your online reputation Getting the Most out of the World s Largest Travel Site Presented by Pollyanna Vincent Senior Partnerships Manager, UK and Nordics Consumer reviews are everywhere! NEARLY
More informationTripBarometer by TripAdvisor
TripBarometer by TripAdvisor The World s Largest Accommodation and Traveller Survey Winter 2012 / 2013 1 TABLE OF CONTENTS INTRODUCTION OBJECTIVES EXECUTIVE SUMMARY DETAILED FINDINGS PART ONE: THE TOURIST
More informationOnline Marketing Institute London, Feb 2012 Mike Shaw Director, Marketing Solutions
The State of Social Media Online Marketing Institute London, Feb 2012 Mike Shaw Director, Marketing Solutions comscore s Innovative Approach Revolutionizes Measurement 2 Million Person Panel 360 View of
More informationTHE BLEISURE REPORT 2014 BRIDGESTREET.COM
THE BLEISURE REPORT 2014 BRIDGESTREET.COM THE BLEISURE REPORT 2014 BridgeStreet Global Hospitality s Bleisure Study, a recent survey of 640 international guests. EXECUTIVE SUMMARY Travel habits The majority
More informationTravel Flash Report. Booking on mobile goes mainstream
Travel Flash Report. Booking on mobile goes mainstream SEPTEMBER 215 1 TRAVEL FLASH REPORT: BOOKING ON GOES MAINSTREAM Introduction. Since 214, Criteo has analyzed more than 1 billion bookings generated
More information125+ billion impressions per month!
Media Kit ExoClick... is a Barcelona-based company founded in 2006 by Benjamin Fonzé, a former successful webmaster. The original idea was, and still is, to better monetize web and mobile traffic whatever
More informationEmployee Mobility Survey
Employee Mobility Survey Employees in 24 Countries Assess Employee Mobility for a Total Global Perspective January 2013 Canadian Employee Relocation Council Executive Summary Executive Summary Thank you
More informationREVIEW + REPUTATION MANAGEMENT IN SOCIAL MEDIA. Monitor, sustain & shape
REVIEW + REPUTATION MANAGEMENT IN SOCIAL MEDIA Monitor, sustain & shape 1. About me Torsten Sabel Co-Founder & COO Customer Alliance 1. Agenda 1. ABOUT US 2. PROBLEMS OF A HOTEL MANAGER 3. BACKGROUND STUDIES
More informationForeign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund
Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000
More informationCanada GO 2535 TM World Traveller's edition Maps of North America (Canada, US, Mexico), Western and Central Europe (including Russia) CAD 349,95
Local products may have different maps, prices and products available. Please see below list for local information, prices in local currency and availability of services. An European device will have working
More informationOctober 2007. Trust in Advertising. a global Nielsen
October 2007 Trust in Advertising a global Nielsen consumer report Word-of-mouth the most powerful selling tool: Nielsen Survey Traditional Media Advertising Still More Credible Worldwide Than Ads on Search
More informationCONSUMERS' ACTIVITIES WITH MOBILE PHONES IN STORES
CONSUMERS' ACTIVITIES WITH MOBILE PHONES IN STORES Global GfK survey February 2015 1 Global GfK survey: Consumers activities with mobile phones in stores 1. Methodology 2. Global results 3. Country results
More information- 2 - Chart 2. Annual percent change in hourly compensation costs in manufacturing and exchange rates, 2010-2011
For release 10:00 a.m. (EST) Wednesday, December 19, 2012 USDL-12-2460 Technical Information: (202) 691-5654 ilchelp@bls.gov www.bls.gov/ilc Media Contact: (202) 691-5902 PressOffice@bls.gov INTERNATIONAL
More information4 edition. LUxURY TRAVEL TRENDS. march 2014
march 2014 WHO WE ARE p 3 THE STUDY p 4 MARKET p 6 LERS PROFILE CONCLUSION p16 p24 The Pangaea Network Who we are Pangaea Network is an international organization of independent agencies offering consultancy,
More informationHow many students study abroad and where do they go?
From: Education at a Glance 2012 Highlights Access the complete publication at: http://dx.doi.org/10.1787/eag_highlights-2012-en How many students study abroad and where do they go? Please cite this chapter
More informationEUROPEAN MOBILE INSIGHTS 2012 NORTON CYBERCRIME REPORT APRIL 2013
EUROPEAN MOBILE INSIGHTS 2012 NORTON CYBERCRIME REPORT APRIL 2013 EUROPEAN MOBILE INSIGHTS: 2012 NORTON CYBERCRIME REPORT 9 COUNTRIES DENMARK, FRANCE, GERMANY, ITALY, NETHERLANDS, POLAND, RUSSIA, SWEDEN,
More information2012 Country RepTrak Topline Report
2012 Country RepTrak Topline Report The World s View on Countries: An Online Study of the Reputation of 50 Countries RepTrak is a registered trademark of Reputation Institute. Global Reputation Knowledge
More informationINTERNATIONAL COMPARISONS OF HOURLY COMPENSATION COSTS
For release 10:00 a.m. (EST) Tuesday, March 8, 2011 USDL-11-0303 Technical Information: (202) 691-5654 ilchelp@bls.gov www.bls.gov/ilc Media Contact: (202) 691-5902 PressOffice@bls.gov INTERNATIONAL COMPARISONS
More informationQ2 2015 Results. July 2015
Q2 2015 Results July 2015 Safe Harbor Forward-Looking Statements. Our presentation today, including the slides contained herein, contains "forwardlooking statements" within the meaning of the Private Securities
More informationThe Evolution of Online Travel. Angelo Rossini Euromonitor International
The Evolution of Online Travel Angelo Rossini Euromonitor International THE ONLINE TRAVEL REVOLUTION THE INTERNET BECOMES MOBILE GEOSOCIAL NETWORKS AND SOLOMO TOWARDS A NEW BUSINESS MODEL EMERGING TRENDS
More informationReputation Management, Essential to Your Brand Identity. Mark Preston DigMe, NYC 2015
Reputation Management, Essential to Your Brand Identity Mark Preston DigMe, NYC 2015 World s largest travel site World s best travel planning resource In 45 Countries & 28 Languages Mission Help travelers
More informationThe Borderless Workforce 2011. Australia and New Zealand Research Results
The Borderless Workforce 2011 Australia and New Zealand Research Results Introduction Given the fact that neither Australia or New Zealand are facing problems, like high unemployment rates during the labour
More informationOnline Advertising Agency. www.m-m-g.com
Online Advertising Agency MOBILE ADVERTISING EMAIL MARKETING IN-GAME ADVERTISING VIDEO MARKETING SOCIAL ADVERTISING AFFILIATE MARKETING DISPLAY & BRANDING ABOUT US Mars Media Group was founded in 2003
More informationLow-Cost Airlines: The Changing Demographics of Travel
Measuring the digital world. TM Low-Cost Airlines: The Changing Demographics of Global Trends with a Focus on Asia Pacific April 2011 FOR FURTHER INFORMATION, PLEASE CONTACT: Joe Nguyen comscore, Inc.
More informationBT Premium Event Call and Web Rate Card
BT Managed Event and BT Self-Managed Event (also referred to as Express, Plus and Premium) Conference Bridge and Call for Booked Audio Conferencing Services will comprise the following for each phone-conference:
More informationThe Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost *
The Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost * There has been substantial consolidation among firms in many industries in countries around
More informationSecond Quarter and First Half 2015 Trading Update
Second Quarter and First Half 2015 Trading Update Trading Performance Year-on-Year Gross Profit Reported ( m) Constant 2015 2014 % % Q2 145.3 137.1 +6.0% +10.6% H1 281.0 263.7 +6.6% +10.8% Q2 Gross Profit
More informationSTATISTICS FOR THE FURNITURE INDUSTRY AND TRADE
STATISTICS FOR THE FURNITURE INDUSTRY AND TRADE Möbel Zahlen Daten STATISTICS FOR THE FURNITURE INDUSTRY AND TRADE 01/36 Economical growth in the regions of the world-economy Changes of the gross domestic
More informationEuropean SME Export Report - FRANCE Export / import trends and behaviours of SMEs in France
SOUS EMBARGO JUSQU AU 8 JUILLET A 8H00 European SME Export Report - FRANCE Export / import trends and behaviours of SMEs in France July 2015 European SME Export Report Small and medium-sized enterprises
More informationThe Impact of The European Crisis on Travel To and From Europe and China & Asia-Pacific
The Impact of The European Crisis on Travel To and From Europe and China & Asia-Pacific A Report by Research For Travel Ltd July 2012 Research For Travel Ltd The Impact of The European Crisis on Travel
More informationDigital vs Traditional Media Consumption
Digital vs Traditional Media Consumption Summary Comparing time spent on traditional and digital media at a global level as well as analyzing behaviors between countries and across the age groups GWI Q3
More informationThe value of accredited certification
Certified Once Accepted Everywhere The value of accredited certification Survey Report Published May 212 In 21/11, the IAF carried out a global survey to capture market feedback on the value of certification.
More informationReporting practices for domestic and total debt securities
Last updated: 4 September 2015 Reporting practices for domestic and total debt securities While the BIS debt securities statistics are in principle harmonised with the recommendations in the Handbook on
More informationInternational Students' Attitudes to Postgraduate Study in Australia and New Zealand Survey 2013
International Students' Attitudes to Postgraduate Study in Australia and New Zealand Survey 2013 Introduction Working with StudyOptions, our survey aimed to find out potential postgraduate students' attitudes
More informationHoteliers Guide to Responding to Online Reviews. By: Travel Media Group (March 2015)
Hoteliers Guide to Responding to Online Reviews By: Travel Media Group (March 2015) Table of Contents Why are Online Reviews Important?...3 How to Respond to Online Reviews...4 Review Sites 101...7 TripAdvisor...7
More informationSunGard Best Practice Guide
SunGard Best Practice Guide What Number Should I Use? www.intercalleurope.com Information Hotline 0871 7000 170 +44 (0)1452 546742 conferencing@intercalleurope.com Reservations 0870 043 4167 +44 (0)1452
More informationAgenda. Company Platform Customers Partners Competitive Analysis
KidoZen Overview Agenda Company Platform Customers Partners Competitive Analysis Our Vision Power the backend of the post- web enterprise Key Challenges of the Mobile Enterprise Enterprise systems integration
More informationTrends in International Education
Trends in International Education 1 Presentation Objectives 1. International landscape the competitive environment for recruitment of international students 2. Key statistics 3. Key trends 4. Observations/Conclusions
More informationTHE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION
CUSTOMER SUCCESS STORY THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION EXECUTIVE SUMMARY CUSTOMER NAME Coleman Technologies INDUSTRY
More informationSupported Payment Methods
Supported Payment Methods Global In the global payments market, credit cards are the most popular payment method. However, BlueSnap expands the payment selection by including not only the major credit
More informationOn What Resources and Services Is Education Funding Spent?
Indicator On What Resources and Services Is Education Funding Spent? In primary, secondary and post-secondary non-tertiary education combined, current accounts for an average of 92% of total spending in
More informationBusiness Travel Dashboard Quarter 3 2014
Business Travel Dashboard Quarter 3 214 Insight Department VisitScotland March 215 1 Welcome In today s rapidly changing world, having an informed outlook is vital. The tourism and hospitality sectors
More informationINSIGHTS FROM OPERA MEDIAWORKS
INSIGHTS FROM OPERA MEDIAWORKS The first mobile ad platform built for brands, delivering breakthrough marketing at scale 90% of the top AD AGE GLOBAL ADVERTISERS 850 million+ UNIQUE USERS Over 18,000 SITES
More informationSupported Payment Methods
Sell Globally in a Snap Supported Payment Methods Global In the global payments market, credit cards are the most popular payment method. However, BlueSnap expands the payment selection by including not
More information2015 Country RepTrak The World s Most Reputable Countries
2015 Country RepTrak The World s Most Reputable Countries July 2015 The World s View on Countries: An Online Study of the Reputation of 55 Countries RepTrak is a registered trademark of Reputation Institute.
More informationMANDATORY PROVIDENT FUND SCHEMES AUTHORITY
Guidelines III.4 MANDATORY PROVIDENT FUND SCHEMES AUTHORITY III.4 Guidelines on Approved Exchanges INTRODUCTION Section 2 of the Mandatory Provident Fund Schemes (General) Regulation ( the Regulation )
More informationConsumer Credit Worldwide at year end 2012
Consumer Credit Worldwide at year end 2012 Introduction For the fifth consecutive year, Crédit Agricole Consumer Finance has published the Consumer Credit Overview, its yearly report on the international
More informationfood tourism october 2014 Culinary experiences as a means of travelling and discovering countries
Culinary experiences as a means of travelling and discovering countries october 2014 WHO WE ARE p 3 THE STUDY p 4 SCENARIO p 6 TRENDS THE CULINARY TRAVELLER CONCLUSIONS p12 p21 p26 Pangaea network Who
More informationAccenture 2013 Global Consumer Pulse Survey. Global & U.S. Key Findings
Accenture Global Consumer Pulse Survey Global & U.S. Key Findings Contents Executive Summary Overview of the Switching Economy Key Findings Methodology and Survey Sample Copyright Accenture All rights
More informationGlobal Talent Management and Rewards Study
Global Talent Management and Rewards Study At a glance Overview The 2014 Global Talent Management and Rewards Study provides an in-depth look at the practices and concerns of organisations around the globe.
More informationThe rise of the cross-border transaction. Grant Thornton International Business Report 2013
The rise of the cross-border transaction Grant Thornton International Business Report 2013 Foreword MIKE HUGHES GLOBAL SERVICE LINE LEADER MERGERS & ACQUISITIONS GRANT THORNTON INTERNATIONAL LTD When reflecting
More informationGLOBAL TRUST IN ADVERTISING AND BRAND MESSAGES
GLOBAL TRUST IN ADVERTISING AND BRAND MESSAGES SEPTEMBER 2013 Copyright 2013 The Nielsen Company 1 BELIEVABILITY IS KEY IN ADVERTISING EFFECTIVENESS RECOMMENDATIONS FROM FRIENDS AND FAMILY REMAIN MOST
More informationChinese students and the higher education market in Australia and New Zealand.
Chinese students and the higher education market in Australia and New Zealand. by Ma Xiaoying English Department North China Electric University, Beijing, China and Malcolm Abbott Centre for Research in
More informationHow To Be A Successful Employee
Talent Trends 2014 What s on the minds of the professional workforce Introduction For career-minded people everywhere, these are interesting times. Economies continue to falter in several regions of the
More informationSEIZING THE OPPORTUNITY IN INTERNATIONAL MARKETS
WHITE PAPER SEIZING THE OPPORTUNITY IN INTERNATIONAL MARKETS A practical guide to choosing the right s and languages 2014 Lionbridge INTRODUCTION If your app for Windows Phone is doing well at home, now
More informationTHE NEW ONLINE TRAVEL CONSUMER
THE NEW ONLINE TRAVEL CONSUMER THE NEW ONLINE TRAVEL CONSUMER Featuring Euromonitor International and the ETOA 13 FEBRUARY 2014 @Euromonitor @ETOA @nsightfortravel FOLLOW TODAY S WEBINAR: #digitaltravel
More informationGWI Commerce Summary Q2 2014
GWI Commerce Summary Q2 2014 GlobalWebIndex s quarterly report on the latest trends in e-, m- and t-commerce 1 Introduction GWI Commerce is where GlobalWebIndex presents the very latest figures for online
More informationFOR IMMEDIATE RELEASE CANADA HAS THE BEST REPUTATION IN THE WORLD ACCORDING TO REPUTATION INSTITUTE
FOR IMMEDIATE RELEASE CANADA HAS THE BEST REPUTATION IN THE WORLD ACCORDING TO REPUTATION INSTITUTE Study reveals interesting developments in countries reputations amidst the Euro crisis, the rise of Asia
More informationReport on Government Information Requests
Report on Government Information July 1 - December 31, 2014 apple Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software
More information41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50.
Overall Results Climate Change Performance Index 2012 Table 1 Rank Country Score** Partial Score Tendency Trend Level Policy 1* Rank Country Score** Partial Score Tendency Trend Level Policy 21 - Egypt***
More informationMAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO
MAUVE GROUP GLOBAL SOLUTIONS PORTFOLIO At Mauve Group, we offer a variety of complete employee management services such as Global Employment Solutions (GES), Professional Employment Outsourcing (PEO),
More informationGuide. Axis Webinar User Guide
Guide Axis Webinar User Guide Introduction Joining an Axis Webinar is a quick and easy way to gain additional knowledge about more than just new products, and technology. These webinars allow attendees
More informationAustralia s position in global and bilateral foreign direct investment
Australia s position in global and bilateral foreign direct investment At the end of 213, Australia was the destination for US$592 billion of global inwards foreign direct investment (FDI), representing
More informationWat verwacht de hybride consument van de verschillende distributiesystemen? Jan Verlinden Insurance Leader Belgium Capgemini
Wat verwacht de hybride consument van de verschillende distributiesystemen? Jan Verlinden Insurance Leader Belgium Capgemini Each Year, Capgemini and Efma Publish Insights on the Insurance Sector Through
More information70% 92% Managing Your Online Reputation. Review Sites. Social. Mobile 18/01/2013. Facebook has more than 1 billion active users
Managing Your Online Reputation Building your business with the world s largest travel site Mobile Social Review Sites 2 Who consumers trust #1 #2 92% trust recommendations from people they know 70% trust
More informationROBERT WALTERS WHITEPAPER UNDERSTANDING EMPLOYEE BENEFITS IN THE MIDDLE EAST
ROBERT WALTERS WHITEPAPER UNDERSTANDING EMPLOYEE BENEFITS IN THE MIDDLE EAST INTRODUCTION A key attraction of working in the Middle East has always been the employee benefits packages on offer but how
More informationGlobal Investing 2013 Morningstar. All Rights Reserved. 3/1/2013
Global Investing 2013 Morningstar. All Rights Reserved. 3/1/2013 World Stock Market Capitalization Year-end 2012 18.5% 9.6% United States International: Other Europe United Kingdom Japan Other Pacific
More informationHolland Image 2012. POSitive and negative Aspects. Top 3 associations with Holland. NBTC Holland Marketing. 1. japan 47% 1. germany 56% 2.
Holland Image 2012 Introduction NBTC Holland Marketing conducted a large-scale survey in order to research the image of the Netherlands. A total of 11,000 tourists were recruited from 13 different countries
More informationJuly 2012 Decoding Global Investment Attitudes
July 2012 Decoding Global Investment Attitudes Investment decisions and matters of personal wealth vary by gender, age and geographic region Globally, men are 36% more active than women with investments
More informationKazakhstan Azerbaijan. 12 April 2016 14 April 2016
Kazakhstan Azerbaijan 12 April 2016 14 April 2016 B2B Luxury & MICE Workshop WHAT IS IT? B2B Luxury & MICE workshop provides you a unique opportunity to meet with the top-tier local buyers from Azerbaijan
More informationGuide. Axis Webinar. User guide
Guide Axis Webinar User guide Table of contents 1. Introduction 3 2. Preparations 3 2.1 Joining the visual part 3 2.2 Joining the conference call 3 2.3 Providing feedback and asking questions during a
More informationConnected Life. Connected Life TNS
2016 Exploring how connectivity is changing the lives of consumers across the planet; representing 90% of the online population 50 markets 60,500 consumers 2 The sample profile of regular weekly internet
More informationTHE PROXBOOK REPORT THE STATE OF THE PROXIMITY INDUSTRY Q2 2015. All information in this report belongs tounacast AS
THE PROXBOOK REPORT THE STATE OF THE PROXIMITY INDUSTRY Q2 2015. All information in this report belongs tounacast AS TABLE OF CONTENTS Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page
More informationA Nielsen Report Global Trust in Advertising and Brand Messages. April 2012
A Nielsen Report Global Trust in Advertising and Brand Messages April 2012 CONSUMER TRUST IN EARNED ADVERTISING GROWS IN IMPORTANCE Earned media sources remain most credible Trust in traditional paid advertising
More informationWORLD. Geographic Trend Report for GMAT Examinees
2011 WORLD Geographic Trend Report for GMAT Examinees WORLD Geographic Trend Report for GMAT Examinees The World Geographic Trend Report for GMAT Examinees identifies mobility trends among GMAT examinees
More informationTOURISM IN THE AMSTERDAM METROPOLITAN AREA: NIGHTS, ACCOMMODATIONS AND JOBS IN THE TOURISM SECTOR 2014-2015
TOURISM IN THE AMSTERDAM METROPOLITAN AREA: NIGHTS, ACCOMMODATIONS AND JOBS IN THE TOURISM SECTOR 21-21 Research, Information and Statistics (OIS), February 21 Europe is the world's most popular holiday
More informationAxioma Risk Monitor Global Developed Markets 29 June 2016
Axioma Risk Monitor Global Developed Markets 29 June 2016 1. Global volatility hotspots 2. Global correlation hotspots www.axioma.com Greater than 1% rise over last week Greater than 1% fall over last
More informationTrends in Digitally-Enabled Trade in Services. by Maria Borga and Jennifer Koncz-Bruner
Trends in Digitally-Enabled Trade in Services by Maria Borga and Jennifer Koncz-Bruner Digitally-enabled are those for which digital information and communications technologies (ICT) play an important
More informationHandling Online Reviews: Best Practices
Handling Online Reviews: Best Practices by Jonathan Barsky and Cindi Frame, Market Metrix TM LLC Fall 2009 TripAdvisor-branded sites make up the largest travel community in the world, with more than 25
More informationDefining Success 2013 Global Research Results
International Women s Day 2013 Defining Success 2013 Global Research Results Copyright 2013 Accenture All rights reserved. 1 Research objectives Accenture conducted its global research study, Defining
More information125+ billion impressions per month!
Media Kit ExoClick... Is a Barcelona-based company founded in 2006 by Benjamin Fonzé, a former successful webmaster. The original idea was, and still is, to better monetize web and mobile traffic whatever
More informationThe Path Forward. International Women s Day 2012 Global Research Results
The Path Forward International Women s Day 2012 Global Research Results Research objectives Accenture conducted its global research study, The Path Forward for release on International Women s Day to gain
More informationMarketScan USA 2013. The Hague, May 2013
MarketScan USA 2013 The Hague, May 2013 NBTC Holland Marketing NBTC Holland Marketing (NBTC) NBTC is responsible for branding and marketing the Netherlands nationally and internationally. Using the 'Holland'
More informationVerdict Financial: Wealth Management. Data Collection and Forecasting Methodologies
Verdict Financial: Wealth Management Data Collection and Forecasting Methodologies April 2014 Contents Global Wealth Markets Methodology Methodology Methodology 2 Global Wealth Markets Section 1: Global
More informationDIRECT & INDIRECT SALES CHANNELS
DIRECT & INDIRECT SALES CHANNELS Knowing where your potential customers search for information and being visible in those places/channels is key to driving sales. 2 main channels: 1. Direct - both online
More informationHAS BRAZIL REALLY TAKEN OFF? BRAZIL LONG-RUN ECONOMIC GROWTH AND CONVERGENCE
HAS BRAZIL REALLY TAKEN OFF? BRAZIL LONG-RUN ECONOMIC GROWTH AND CONVERGENCE COUNTRY PROFILE: A COUNTRY IN TRANSFORMATION POLICY RECOMENDATIONS COUNTRY PROFILE Brazilian Equivalent Population in The World
More informationAccess the world. with Schwab Global Investing Services
Access the world with Schwab Global Investing Services 78% of developed country equity market growth between 2000 and 2012 came from outside the U.S. 1 60% of developed country stock market capitalization
More informationThe Zendesk Benchmark Q2 2013
The Zendesk Benchmark Q IN FOCUS: CUSTOMER SELF-SERVICE zendesk.com The Zendesk Benchmark Q/ Table of Contents Global Customer Satisfaction Summary Page Background on Zendesk Benckmark Customer Satisfaction
More informationINSIGHTS FROM OPERA MEDIAWORKS
INSIGHTS FROM OPERA MEDIAWORKS 9 of the top AD AGE GLOBAL ADVERTISERS OVER 800M UNIQUE USERS OVER 18,000 SITES AND APPLICATIONS Year closes out with Apple No. 1 for revenue, Android leading in traffic
More informationUK hiking tourism. CH - Visitnorway.com
UK hiking tourism CH - Visitnorway.com Contents 1. Executive Summary 3 2. Introduction 4 3. Research on the Internet: Phase 1 5 3.01: Tour operators: 5 3.02: Websites/forums: 5 3.03: Hiking/Outdoor magazines
More informationEuropean Hotel Distribution Study: The Rise of Online Intermediaries. Special Focus Switzerland
European Hotel Distribution Study: The Rise of Online Intermediaries Special Focus Switzerland July 4, 2014 Prof. Roland Schegg, HES SO Valais (Sierre, Switzerland) roland.schegg@hevs.ch Page 1 Executive
More informationEmployer Perspectives on Social Networking: Global Key Findings
Employer Perspectives on Social Networking: Global Key Findings people technology A Manpower Survey Social Networking: Managing the Next Workplace Transformation A new generation, steeped in the rules
More informationGlobal Real Estate Outlook
Global Real Estate Outlook August 2014 The Hierarchy of Economic Performance, 2014-2015 China Indonesia India Poland South Korea Turkey Australia Mexico United Kingdom Sweden United States Canada South
More informationGLOBAL DATA CENTER INVESTMENT 2013
2013 CENSUS REPORT: Global Data Center Investment 2013 GLOBAL DATA CENTER INVESTMENT 2013 2013 - Healthy Growth in Data Center Investment Globally Globally, the data center industry has continued to maintain
More informationWelcome to the ITB Academy Webinar. The Germans on holiday Trends from the study Reiseanalyse 2015
Welcome to the ITB Academy Webinar The Germans on holiday Trends from the study Reiseanalyse 2015 A warm welcome from Kiel! 2 Today is about Volume of holiday demand Holiday destinations: Demand and interest
More informationThe Mobile Effect: Disrupting the Competitive Landscape in the Digital Travel Market
Phocuswright White Paper The Mobile Effect: Disrupting the Competitive Landscape in the Digital Travel Market Sponsored by Written by Cathy Schetzina Walsh Researched by Marcello Gasdia This Phocuswright
More informationMarketScan Brazil 2013. The Hague, April 2013
MarketScan Brazil 2013 The Hague, April 2013 NBTC Holland Marketing NBTC Holland Marketing (NBTC) NBTC is responsible for branding and marketing the Netherlands nationally and internationally. Using the
More informationOCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology
OCTOBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology SEPTEMBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol) Indexes Construction
More informationHow To Get A New Phone System For Your Business
Cisco Phone Systems Telemarketing Script Cold Call 1. Locate Contact: Name listed Owner General Manager / Office Manager Chief BDM (Business Decision Maker) Note: Avoid talking to IT since this is not
More information