1) Click the Trash Can icon next to the project title of the application. 2) Confirm the deletion on the following page.

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1 Q. How can I continue working on an application I already started? A. Follow the directions below to continue working on an application that was started but fully submitted. 1) Login with the address and password that was used to create the application. 2) Under Applications Requiring Action, at the bottom of the Welcome Page, look for the application you wish to continue. 3) Click the Continue link next to that application. Q. How can I delete an application I no longer need? A. An application can only be deleted if you have not submitted it. 1) Click the Trash Can icon next to the project title of the application. 2) Confirm the deletion on the following page. Q. How can I move between sections of the application without completing all required fields first? A. Clicking the links in the timeline located at the top of each page will allow you to jump to different sections and it will also save the data you have entered in the current section. Q. How can I print my application? A. There are three ways to print. 1) Printing from the Review Page: The best way to view your application and print is on the Review Your Application page. a. Complete all required fields on the application. b. Click the Save and Proceed button on the last section to bring yourself to the Review Your Application page. c. Go to File and then Print on your browser toolbar. Please note: You may need to change the orientation of your page setup from Portrait to Landscape. 2) Printing page by page while working on the application: Use this option while still working on the application. Following these instructions will print the page exactly as seen on the screen. a. Print out each page by clicking File and then Print on your browser toolbar. Please note: You may need to change the orientation of your page setup from Portrait to Landscape. b. Click the section link in the timeline at the top of the page in order to move to the next section. 3) Printing a submitted application: Use this option if you would like to print a copy of your submitted application.

2 a. At the bottom of the Welcome Page, click the View link located next to the application you want to print. b. Go to File and then Print on your browser toolbar. Please note: You may need to change the orientation of your page setup from Portrait to Landscape. Q. How can I see the application before I get started? A. If you have not yet created a password, you will need to select the First time user? Click here to create your password link located above the login box. OR If you have already registered, log in using the address and password with which you already registered. Click the link called Familiarize yourself with the online application found on the Welcome Page. A read-only version of the application will open. You can print this application by clicking File and then Print on your browser's toolbar. Please note: You must submit your application online. Do not mail the paper application. Q. How can I update or delete a contact in my application? A. Click the contact's name in the contact information section of the application. 1) Edit as necessary or delete the person by clicking the Delete Contact button. 2) Click the Save and Proceed button. Q. How do I delete an uploaded file? A. Click the Delete File link located next to the uploaded file. 1) On the screen that comes up, choose delete. 2) Click Done on the next screen. Q. How do I start an application? A. If you have not yet created a password, you will need to select the First time user? Click here to create your password link located above the login box. OR If you have already registered, log in using the address and password with which you already registered. 1) Review the information on the Welcome Page. 2) Click the Start a New Application link at the bottom of the Welcome Page. Q. How do I submit my application once I am done? A. In order to submit your application: 1) Click the Save and Proceed button at the bottom of each page to get to the end of the application. OR Click the last link in the timeline at the top of the page. When you get to the last section, click the Save and Proceed button. 2) You are brought to the Review Your Application page. (You cannot proceed to this page until you have completed all required fields.) 2 P a g e

3 3) Click the Submit button. 4) Once submitted you can no longer make any changes. Q. How do I upload a file? A. Single click on the Upload File link. Please note: This is a pop up window if you have a pop up blocker you will need to disable it in order to proceed. 1. Click the Browse button in the File Upload window in order to select the desired file from its location on your computer. 2. Select the file from your computer. 3. Click the Open button. 4. Click Upload File. 5. The name of the file you chose will appear below the Upload File button. 6. Once you close the File Upload window, the page will refresh and the file will appear below the Upload File link. Q. How will I know if you received my application? A. Once you submit your application and it is received, an confirming receipt of the application will be sent to the address with which you logged in. You will also see the submitted application listed under Submitted Applications on your Welcome Page. Q. I am receiving the message that the Federal Tax ID number I entered is incorrect. What should I do? A. Make sure you are entering your organization's Tax ID correctly. Your Federal Tax ID is a 9 digit number that contains only numbers and acceptable formats for this number are and For questions concerning your organization's Tax ID status or the specific 501(c)3 subsection under which your organization is classified, contact the Internal Revenue Service Call Center at Make sure to confirm: Your organization's tax exempt status AND that your organization's ID number will be listed on the next ELECTRONIC release of the IRS Business Master File. Possible reasons for this ineligibility are: Your organization has received its tax-exempt status too recently to be in the IRS database. We update our database monthly and encourage you to check back with us then. You can also try searching for your Tax ID number at the following website: Your organization is otherwise listed incorrectly or missing in the IRS database. Q. I do not know my organization's Federal Tax ID. How can I find it? 3 P a g e

4 A. Your Federal Tax Id number is a 9 digit number that contains only numbers and acceptable formats for this number are or To find out your Federal Tax ID number try the following options: Call the Internal Revenue Service Call Center at Search for your Tax ID number at the IRS website: Q. If an answer has a character maximum, what characters are included? A. The character limit includes: space or punctuation mark - 1 character a carriage return or blank line - 2 characters special characters (single quote, double quote, apostrophes, $, &) pasted into the application from another program - 5 to 7 characters. Suggestion: If you cut and paste your answer into the application, erase the special characters in the application, then retype them. Q. How will I/we know if we are eligible for a Grant? A. Please review the CDBG Grant Guidelines on the Office of Budget and Management s (OBM) Funding Opportunities website. If you have any questions about eligibility, please contact the program liaison at the administering department directly. Q. Can I apply for a multi-year grant? A. No. All grants will be one-year grants. Q. If I forgot to complete and submit my final report from last year, can I apply this year? A. Yes, but priority consideration will be given to those prior grantees that submitted their final reports as required. Q. What is the deadline to apply? Is that date flexible? A. For CDBG funding, can apply as soon as May 1 st, but the final deadline is May 31 st at 12:00 PM CST. Late applications will not be accepted. Some applications may operate on different start and end dates than May 1 st and May 31 st. Please refer to OBM s Funding Opportunities page for start and end dates. Q. What is the evaluation/review process? A. All applications are reviewed first by an internal panel of City staff. Applications are also reviewed by an external panel of community members. All applications will receive a point 4 P a g e

5 score out of a total 100. Respondents with the highest scores are the most likely to be awarded funds. Q. Who should I contact to determine whether I have been selected to receive a grant? A. Due to the volume of applications, please be patient and refrain from contacting the administering City departments regarding grant decisions or award determinations. We will notify each applicant, via the primary contact listed in their grant application, of the final grant determination following the completion of an external panel review process. Q. Will I need to create a new CyberGrants Profile every year? A. No, once you have created your profile, it will remain active until you choose to update or remove it. Q. How can I make changes to my contact information? A. We encourage you to update your contact information, especially when changes have occurred among your personnel. Simply click on your name in the contact page to update your information. You can also add new contacts to your organization from this screen. Q. I am a grant writer working for multiple organizations. Do I have to register more than once? A. No, a grant writer can link their user information to multiple organizations by clicking on the click here to add a new organization to your account link near the top of the Welcome screen. Q. Can I use the same password for multiple User Accounts? A. Yes you may. 5 P a g e

6 Q. Can multiple users work on the same application at the same time? A. No, multiple users may not work on the same application at the same time. However, multiple users from the same organization may work on multiple applications at the same time, but they cannot be working on the same application. If agencies want particular staff members to complete particular sections of an application and other staff members to complete other sections, they should share the log-in ID that was used to start the application. Q. Can I assign multiple users to receive notification s (submission receipts, award/rejection letters) for a single application? A. No, the system cannot send notification s to multiple individuals. Only the account associated with the individual who officially submits the application will receive e- mail notifications. However, those notifications may be forwarded on to anyone else who needs to see them. Q. Can multiple users register with a single organization? A. Yes, however, in addition to the Tax ID, organizations should coordinate internally to ensure that all of their staff provides identical Organization/School Names during registration. This is the best way to ensure that all of your staff members will be correctly associated with their organization. Q. I work for a particular parish within the Chicago Archdiocese, but all parishes have the same Tax ID. How can we ensure that our parish is treated as a unique organization, separate from other parishes with the same Tax ID? A. In the Organization/School Name field during registration, please make sure you use a unique, clearly identifiable organization name. Coordinate with your parish to ensure that all members from your parish use the identical Organization/School Name. Provide the Tax ID with every registration. 6 P a g e