The satisfaction of your customers begins with the Hotspot

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1 The satisfaction of your customers begins with the Hotspot Discover what Endian can do for you HOTEL HOTELS HOLIDAY RESORTS CAMPSITES 86% of travellers worldwide believe accommodation facilities should provide Wi-Fi internet access and view it as an essential service when choosing where to stay. Whether it s a holiday or a business trip, guests at your accommodation facility simply can t do without an Internet connection during their stay. Learn how you can transform a service requirement into an advantage and turn Hotspot into an asset for your business.

2 HOTEL HOTELS The ideal solution for Internet access in the hospitality industry Scenario A five-star hotel with 70 rooms that includes a restaurant open to the public, a bar, two meeting rooms and a mini spa. The hotel, small but with a design that shows care for every detail, is frequented both by families and people on business trips, who choose it for its highly strategic location. Wi-Fi in the garden (requirements) Ensure a good internet connection to its customers, all of whom use a variety of mobile devices, without compromising the efficiency of the hotel s online services. Simplify the management of Internet accounts and provide different navigation ticket plans to guests. These are the main services that Endian Hotspot is expected to provide, along with ensuring the network s protection from viruses and cyber-attacks. Wi-Fi in the bar Wi-Fi in the bedroom Endian Hotspot Internet i YOUR NEWS News list The perfect showcase for your guests Once you have a new customer, you want to make him/her feel at ease and build loyalty, making him/her appreciate the range of products and services your accommodation facility has to offer. And it is precisely here that Endian Hotspot comes into play. The visitor who accesses the web using the hotel s Wi-Fi internet connection will be welcomed by a homepage that will present all the activities and events, discounts, special deals... everything that the hotel wants its customers to be informed about. The hotel can fully customise Endian s online platform and turn it into the perfect showcase to impress your guests.

3 The ideal solution for Internet access at holiday resorts HOLIDAY RESORTS Scenario Wi-Fi in the apartments A large holiday resort with 250 double rooms and 50 small apartments, two restaurants and three bars. The accommodation facility offers 5 conference rooms for incentive and business stays. The offer also includes recreational facilities: a small centre for water sports, a mini club and a spa with gym. (requirements) Wi-Fi in the main unit Wi-Fi in caravan parks Endian Hotspot The holiday resort has several requirements when it comes to Internet access. The administrative staff, reception and waiters in the dining room need to be able to use a dedicated network, which will necessarily be separate from the one used by guests and which will run the management software and process restaurant orders, credit card payments and handle all other network-related issues involved with the resort s administration. The Internet is also a valuable resource for the resort s guests, especially for the many foreigners who do not have a subscription plan with a local service provider and for businesses that organize conventions and seminars at the resort. Endian Hotspot, the product chosen by the accommodation facility, will need to be capable of handling thousands of connections simultaneously and protect the network from possible hacking attempts. Internet Reviews matter Customer satisfaction is the most important business card for an accommodation facility. Even more so when guests express it on the web. A Like, share or positive review has a viral impact on social network users, who more and more often choose their accommodation based on this factor. Endian Hotspot integrates a service that automatically asks guests to put a Like or to share a post on their social profile when they first access the Internet, as this is the best way to spread the word around about a business and reach thousands of potential new customers!

4 CAMPSITES The ideal solution for Internet access in holiday campsites Scenario This large campsite consists of a large area with caravan parks, 20 mobile homes and 15 bungalows, two restaurants, four bars, self-service laundry and ironing, three swimming pools and a small gym. The campsite also attracts tourists who are simply stopping by and who want to use the sports and recreational facilities. Wi-Fi Internet access needs to be available in all areas of the accommodation facility and is especially important because of the large expected influx of foreign visitors. Wi-Fi in caravan parks (requirements) Wi-Fi in the bar A camping holiday above all means enjoying freedom and the opportunity to be close to nature, but certain basic comforts and services are nonetheless essential. Internet access is certainly one of them, as besides being a work tool that is essential to the camping site staff, it is a comfort that makes all the difference between a pleasant holiday and one that is missing something. Endian Hotspot will control all access to the network, will provide a valuable alternative connection in the event of a malfunction and will protect the IT infrastructure from intruders. Wi-Fi at the pool Endian Hotspot Internet i Name Surname characteristics and interests Your marketing platform A key to gaining customer loyalty is certainly offering appropriate accommodation facilities and great service, but remembering your guests after their stay is probably just as important. Endian Hotspot allows you to store the contact information (phone and ) of all registered users, providing an excellent database to send newsletters, customer review forms, discount coupons for your guest s next stay and much more. Take full advantage of all the handy features of Endian Hotspot and transform it into your very own marketing platform.

5 Endian Hotspot 150 A product that is user-friendly and that offers a stable and fast Internet connection: simple to use and easy to maintain. Endian Hotspot 150 is the perfect answer to the needs of small businesses, store owners and accommodation facilities that want to ensure their employees and customers can comfortably use the Internet, avoiding the risk of band saturation or the danger of abuse by users. Endian Hotspot 150 Simultaneous users up to 150 Throughput 250 Mbit/s Ideal for Hotels, meeting rooms, co-working rooms, dining halls, libraries, shops and retail chains, main offices and branches Endian Hotspot 500 The perfect solution for accommodation facilities that handle hundreds of tickets per day and that need a reliable Internet connection. Up to 500 users can connect at the same time and browse the Internet using Endian Hotspot 500, which guarantees the best performance among the products in its class. Simple to install and packed with features that make the user experience simple and secure. Endian Hotspot 500 Simultaneous users up to 500 Throughput 500 Mbit/s Ideal for Large hotels, campsites, medium-sized companies, educational institutions, museums, health clinics

6 Endian Hotspot 1500 A complete and customisable product that guarantees outstanding performance and that can handle the data traffic generated by as many as 1500 simultaneous users. Hotspot 1500 offers captive portals for the simple and secure handling of Internet access by employees and visitors, traffic monitoring and administration thanks to differentiated ticket plans and the option of a master-satellite configuration for the centralised supervision of the Hotspot service. Endian Hotspot 1500 Simultaneous users up to 1500 Throughput 3 Gbit/s Ideal for Holiday resorts, large campsites, shopping malls, large companies, trade fairs, public venues, hospitals Endian Hotspot Virtual Endian Hotspot Virtual is the ideal Internet access solution for companies that want all their services to be virtual. The appliance, compatible with the most common hyper-visors on the market and available in different configurations, guarantees the same features and performance of hardware devices of the same category. Editions Endian Hotspot Virtual 150 Endian Hotspot Virtual 500 Endian Hotspot Virtual 1500 Available licenses simultaneous users simultaneous users simultaneous users

7 Endian Hotspot Features Hotspot User Management Authentication through Local or external RADIUS LDAP / Active Directory Google / Facebook MAC-address accounts User accounts import/export User password recovery Social Login (Facebook / Google) User auto-creation through or SMS (SmartConnect) Bandwidth limitation per user Configurable multiple logins per user Configuration and Integration Social Enabler (sharing on social networks) Multi-location setup through master/ satellite configuration* Configurable captive portal Customizable templates WYSIWYG editor with multimedia file upload Multi-language support Configurable access to allowed sites (walled garden) Configurable mandatory Terms of Service confirmation Bandwidth limiting based on user, ticket or global settings JSON API for external accounting and third party integration Integration with property management systems ASA HOTEL, pcs phoenix Accounting and Ticketing Integrated RADIUS service Integrated accounting based on tickets Payment service through credit card and PayPal Freely configurable ticket rates Pre-/postpaid and free tickets Time-/traffic-based tickets Cyclic/recurring tickets (daily, weekly, monthly, yearly) Single-click ticket generation (Quick ticket) Configurable ticket and account validity MAC address tracking for free hotspots Remember user after first authentication (SmartLogin) Networking Uplink Management Multiple WAN uplink support Multiple public IP addresses Automatic WAN uplink failover Monitoring of WAN uplinks Uplink types: Ethernet (static/dhcp), PPPoE, PPTP Support for 3G / 4G USB dongles Networking Features Separated network zones Quality of service and bandwidth management VLAN support Stealth mode OSI layer 2 firewall functionality Spanning tree Automatic client network configuration (DHCP / static IPs) Wired and wireless connections in the hotspot are supported NTP (Network Time Protocol) DHCP server Dynamic DNS Network Address Translation (NAT) Destination NAT Incoming routed traffic One-to-one NAT Source NAT (SNAT) Routing Static routing Source-based routing Destination-based routing Policy-based routing Security Threat Protection Stateful packet firewall Application control SYN/ICMP flood protection DNS proxy/routing Anti-spyware Phishing protection Transparent HTTP/HTTPS web filtering Cyren URL filter with 140 million categorized URLs SafeSearch enforcement Time based access control with multiple time intervals Anti-virus VPN OpenVPN Native VPN client app for Microsoft Windows and Apple OS X Support for mobile devices (Android, ios) Support for VPN over HTTP Proxy VPN client-to-site (roadwarrior) VPN failover VPN user and group management Encryption SSL-encrypted captive portal SSL-encrypted administration interface SSL-encrypted VPN connections between master and satellite systems Encrypted backups via Management Interface Logging and Reporting Reporting dashboard Detailed system, web and virus reports Hotspot connection logging Live network traffic monitoring (powered by ntopng) Live log viewer Detailed web access report Network/system/performance statistics Rule-based logging settings (firewall rules) Syslog: local or remote OpenTSA trusted timestamping Notifications SMS Notifications Administration Centralized management through Endian Network Easy web-based administration Multi-language web-interface Secure remote SSH/SCP access Serial console Centralized updates through Endian Network Scheduled automatic backups Instant recovery / Backup to USB stick (Endian Recovery Key) Different user roles for administrator, hotspot administrator and hotspot account editor * Master functionality only in Endian Hotspot 500 or higher

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