Parcel Post Compendium Online Turkish PTT Corporation. TR - Turkey TRA

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1 Basic Services 1 Maximum weight limit admitted 1.1 Surface parcels (kg) Air (or priority) parcels (kg) 30 2 Maximum size admitted 2.1 Surface parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) 2.2 Air parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) Supplementary services 3 Cumbersome parcels admitted Parcels service features 5 Electronic exchange of information Use a track and trace system Mandatory tracking events transmitted EMC Departure from outward office of exchange EMD Arrival at inward office of exchange EMH Attempted/Unsuccessful delivery EMI Final delivery Optional tracking events transmitted EMA Posting/collection EMB Arrival at outward office of exchange EME Held by Customs EMF Out of Customs/Departure from inward office of exchange EMG Arrival at delivery office EMJ Arrival at transit office of exchange EMK Departure from transit office of exchange Dispatch messages transmitted PREDES V 2.0 RESDES V 1.1 Pre-advice of international dispatch information - origin post Dispatch receipt information (response to a PREDES) destination post Ready to start transmitting data to partners wishing to receive data Other messages transmitted PRECON RESCON Pre-advice of international consignment origin post Response to a PRECON destination post CARDIT RESDIT Carrier documents international transport origin post Response to a CARDIT destination post 6 Home delivery 6.1 Initial delivery attempt at physical delivery of parcels to addressee 6.2 If initial delivery attempt unsuccessful, card left for addressee 6.3 Addressee has option of paying taxes or duties and taking physical delivery of the item 6.4 There are governmental or legally binding restrictions mean that there are certain limitations in implementing home delivery. 6.5 Nature of this governmental or legally binding restriction. 7 Signature of acceptance 7.1 When a parcel is delivered or handed over a signature of acceptance is obtained captured data from an identity card are registered another form of evidence of receipt is obtained 7.2 Ordinary parcels Signature of the addressee or his agent Signature of a de facto agent 7.3 Insured parcels Signature of the addressee or his agent Signature of a de facto agent Insured parcel service 8 Insured surface parcels admitted 8.1 Maximum insured value for surface parcels (SDR) Insured air parcels admitted 9.1 Maximum insured value for air parcels (SDR) 9.2 Maximum insured value when the provisions of the Parcel Post Regulations are not applied 10 Marking used for insured parcels CP 74 pink label used 10.2 CP 73 label and pink insured label used Cash-on-delivery service for parcel 11.1 Acceptance of Cash-on-delivery (COD) service for parcels outbound COD parcels inbound COD parcels 11.2 Amount charged to the sender for the service (in SDR), in addition to postage charges: Page 1 of 10

2 for ordinary parcels 0,91 SDR for insured parcels 0,91 SDR 11.3 Additional amount for the delivery of COD parcels Fixed cost SDR Value range or the value of the parcel (explanation on how the service charge billed to the addressee is calculated): Function: Address: Assistant Head General Directorate of Turkish Post Post and Cargo Services Department Ankara/ TURKEY Tel: 1: (+90312) : (+90312) Fax: (+90312) Methods of payment accepted upon delivery for the service charge billed to the addressee Cash : Credit card : Cheque : Payment by mobile phone : Other : 11.5 Methods of payment accepted upon delivery for the value of the COD parcel Cash : Money order : Credit card : Cheque : Payment by mobile phone : Other : 11.6 Maximum value accepted for an inbound COD parcel Express delivery service 12 Express parcel delivery service provided 653 SDR Admissible radioactive material and infectious substances 19 Radioactive materials admitted in 19.1 Air Parcels Inbound parcels Outbound parcels 19.2 Insured parcels Inbound parcels Outbound parcels 20 Infected substances admitted in 20.1 Air Parcels Inbound parcels Outbound parcels 20.2 Insured parcels Inbound parcels Outbound parcels Parcels with advice of delivery 13 Admission of advice of delivery for 13.1 ordinary parcels 13.2 insured parcels Parcels for delivery free of charges and fees 14 Parcels for delivery free of charges and fees admitted Fragile parcel 15 Fragile parcels admitted Consignment service 16 Consignment service by bilateral agreements provided Integrated logistics service 17 integrated logistics service by bilateral agreements provided Addresses for bilateral agreements 18 Contact details of the person responsible for questions concerning bilateral agreements Name: Mr VURAL Sabahattin Supplementary charges - Customs 21 n-dutiable parcels 21.1 Threshold level below which parcels are free of customs duties and other taxes 21.2 Exemption threshold Local currency USD 75 Euro All parcels are presented to customs. The customs charge for presentation to customs is 3,00 TRL and additionally 0,60 TRL (Turkish Lira) for stamp duty. 22 Dutiable parcels 22.1 Customs clearance fee collected for parcels subject to import customs clearance 22.2 Amount of fee collected Local currency USD 1,50 23 Customs clearance fee collected for for all items declared at customs 23.1 Amount of fee collected Local currency 3,00 TRL USD 1,50 3,00 TRL Page 2 of 10

3 24 Administration fees collected for parcels subject to export customs clearance 24.1 Amount of the charge collected Local currency 1,50 USD 0,75 Special charges - Storage 25 Storage charge collected on a parcel when it is kept beyond the prescribed period, or in the event of return to sender/redirection 25.1 Amount of charge per day/per parcel Local currency SDR 0,18 0,50 TRL 25.2 Period of charge, if not daily After 15 working days Special delivery charges 26 Delivery charges collected at the time of delivery in response to the advice of arrival Special charges Poste restante 27 Poste restante service provided 27.1 Amount of charge per parcel Local currency SDR 0, Basis for charge if not an amount per parcel 0,25 TRL per parcel Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender Delivery areas 29 Parcels delivered to 29.1 all addresses 29.2 specific areas only Collection 30 Collection of parcels at post offices provided for 30.1 all addresses 30.2 specific areas only Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which customs duty is payable 31.1 Pick up of parcel at the customs office 31.2 Addressee s address with collection of customs duties and taxes at the time of delivery 31.3 Delivery to the addressee s address after payment of customs duties and taxes 31.4 Over the counter at the local post office with immediate payment of customs duties and taxes 31.5 Other Period of retention 32 Period of retention for parcels 32.1 rmal period 30 Day(s) 32.2 Exceptional period 60 Day(s) 33 Retention for parcels for which notice could not be sent or addressed to poste restante 33.1 rmal period 60 Day(s) 33.2 Exceptional period Parcels automatically retained 34 Office to which a copy of the CP 78 verification note should be sent Office name: Name: Function: Istanbul Uluslararasi Kargo Isleme Merkezi Müdürlügü Mr ZIFTÇI ÖZCAN Director Address: AYKOSAN SANAYI SITESI BEDRETTIN DALAN CADDESI IKITELLI - ISTANBUL Tel: 1: (+90212) : (+) Fax: (+90212) Requests for withdrawal from the post or alteration, or correction of address 35 Requests for withdrawal from the post accepted 35.1 Central office (in destination country) to which requests must be sent Page 3 of 10

4 Office name: Name: Function: Istanbul Uluslararasi Kargo Isleme Merkezi Müdürlügü Mr Ziftçi Özcan Director Address: AYKOSAN SANAYI ISTESI BEDRETTIN DALAN CADDESI IKITELLI - ISTANBUL Tel: 1: (+90212) : (+) Fax: (+90212) Office name: Istanbul Uluslararasi Kargo Isleme Merkezi Name: Mr Acibilal Ilker Function: Official Address: Aykosan Sanayi Sitesi Bedrettin Dalan Caddesi Ikitelli - Istanbul Tel: 1: (+90212) : (+90212) Fax: (+90212) Special provisions - Force majeure 36 Liability admitted in cases of force majeure 36.1 Liability admitted for insured parcels on board ships or aircraft used by designated operators 36.2 Addressee/sender's reservations admitted at the time of delivery Special provisions - Customs declarations 37 Number of CN 23 customs declarations required for inbound parcels 37.1 Number of CN 23 customs declarations required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed French English Turc 3 Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:30-12:00 13:00-17:00 Tuesday 08:30-12:00 13:00-17:00 Wednesday 08:30-12:00 13:00-17:00 Thursday 08:30-12:00 13:00-17:00 Friday 08:30-12:00 13:00-17:00 Saturday - - Sunday - - Languages English Turc National Holidays 41.1 National holidays Special provisions - Method of dispatching accompanying documents 38 Documents affixed to the relevant parcels 38.1 Documents attached to the parcels bill Service to customers 39 On-line tracking provided 39.1 Web site address to access information Languages in which track and trace information is available English Turc National holiday in 2016 Month Day(s) National Holidays - Description January 1 New Year's Day April 23 Children's Day May 1 Labor and Solidarity day May 19 Youth & Sports Day July 4 Ramadan July 5 Ramadan July 6 Ramadan July 7 Ramadan Service to designated operators 40. User of the Internet-based Inquiry System (IBIS) 40.1 Details of office(s) responsible for handling parcel post inquiries July 8 Ramadan August 30 Victory Day September 12 Kurban September 13 Kurban September 14 Kurban September 15 Kurban September 16 Kurban October 28 Republic Day Page 4 of 10

5 October 29 Republic Day National holiday in 2017 Month Day(s) National Holidays - Description January 1 New Year's Day April 23 Children's Day May 1 Labor and Solidarity day Miscellaneous provisions operation of the parcel service 44.1 Postal parcel services operated by the designated postal operator 44.2 Postal parcel services operated by a transport company or companies 44.3 Service provided throughout the country Localities May 19 Youth & Sports Day June 24 Ramadan June 25 Ramadan June 26 Ramadan June 27 Ramadan August 30 Victory Day August 31 Kurban September 1 Kurban September 2 Kurban September 3 Kurban September 4 Kurban October 28 Republic Day October 29 Republic Day Regional Holidays 41.2 Regional holidays Regional holiday in Month Day(s) Regional/Local Holidays Localities and description Cancellation of fees 42 Fees cancelled when they concern 42.1 parcels returned to sender 42.2 parcels redirected to a third party 42.3 parcels abandoned by the sender 42.4 parcels lost or destroyed 42.5 parcels rifled or damaged Office(s) of exchange handling parcels 45 Details of office(s) of exchange responsible for handling parcel post Office name: IMPC codel: Name: Function: Istanbul Uluslararasi Kargo Isleme Merkezi Müdürlügü TRISTB Mr Ziftçi Özcan Director Address: AYKOSAN Sanayi Sitesi Bedrettin Dalan Caddesi Ikitelli - ISTANBUL Tel: 1: (+90212) : (+90212) Fax: (+) Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:30-12:00 13:00-17:00 Tuesday 08:30-12:00 13:00-17:00 Wednesday 08:30-12:00 13:00-17:00 Thursday 08:30-12:00 13:00-17:00 Friday 08:30-12:00 13:00-17:00 Saturday - - Sunday - - Observations/Comments OE is operating seven days of the weeks and 24 hours but customs procedures are made between 8.30 am and 5.30 pm. Delivery standards See the annexes. Redirection within the country of destination 43.1 Redirection done without a request from the sender or addressee 43.2 Redirection fee charged 43.3 Amount of redirection fee (SDR) Barcode 48 Barcode sample used on all outward international postal parcels. Domestic tariffs are applied. Page 5 of 10

6 Page 6 of 10

7 - Annexes Parcel delivery standards - Air parcel OE Name Istanbul Uluslararasi Kargo Isleme Merkezi IMPC Code TRISTB Tel (+90212) Fax (+90212) Hours of operation From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 08:30-17:00 Thursday Friday Saturday Tuesday 08:30-17:00 Friday Saturday Monday Wednesday 08:30-17:00 Saturday Monday Tuesday Thursday 08:30-17:00 Monday Tuesday Wednesday Friday 08:30-17:00 Tuesday Wednesday Thursday Saturday 08:30-17:00 Wednesday Thursday Friday Sunday 08:30-17:00 Thursday Friday Saturday Definition of zones Zone 1: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , Zone 2: Adiyaman, Afyonkarahisar, Agri, Amasya, Artvin, Bilecik, Bingol, Bitlis, Bolu, Burdur, Canakkale, Cankiri, Corum, Edirne, Elazig, Erzincan, Giresun, Gumushane, Hakkari, Isparta, Istanbul, Kars, Kastamonu, Kirklareli, Kirsehir, Kutahya, Mus, Nevsehir, Nigde, Rize, Siirt, Sinop, Sivas, Tokat, Tunceli, Usak, Yozgat, Zonguldak, Aksaray, Bayburt, Karaman, Kirikkale, Batman, Sirnak, Bartin, Ardahan, Igdir, Yalova, Karabuk, Kilis, Osmaniye, Duzce. Page 7 of 10

8 - Annexes , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , Zone 3: Adana, Ankara, Antalya, Aydin, Balikesir, Bursa, Denizli, Diyarbakir, Erzurum, Eskisehir, Gaziantep, Hatay, Mersin, Izmir, Kayseri, Kocaeli, Konya, Malatya, Manisa, Kahramanmaras, Mardin, Mugla, Ordu, Sakarya, Samsun, Tekirdag, Trabzon, Sanliurfa, Van, Adiyaman, Afyonkarahisar, Agri, Amasya, Artvin, Bilecik, Bingol, Bitlis, Bolu, Burdur, Canakkale, Cankiri, Corum, Edirne, Elazig, Erzincan, Giresun, Gumushane, Hakkari, Isparta, Kars, Kastamonu, Kirklareli, Kirsehir, Kutahya, Mus, Nevsehir, Nigde, Rize, Siirt, Sinop, Sivas, Tokat, Tunceli, Usak, Yozgat, Zonguldak, Aksaray, Bayburt, Karaman, Kirikkale, Batman, Sirnak, Bartin, Ardahan, Igdir, Yalova, Karabuk, Kilis, Osmaniye, Duzce. Rest of Turkey Arrival at office of exchange: 2 hours Customs clearance times: Items subject to customs duty: Items not subject to customs duty: 6 hours 2 hours TRISTB works 5 days a week with the exception of public holidays Page 8 of 10

9 - Annexes Parcel delivery standards - Surface parcel OE Name Istanbul Uluslararasi Kargo Isleme Merkezi IMPC Code TRISTB Tel (+90212) Fax (+90212) Hours of operation From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 08:30-17:00 Friday Saturday Monday+1 Tuesday 08:30-17:00 Saturday Monday Tuesday+1 Wednesday 08:30-17:00 Monday Tuesday Wednesday+1 Thursday 08:30-17:00 Tuesday Wednesday Thursday+1 Friday 08:30-17:00 Wednesday Thursday Friday+1 Saturday 08:30-17:00 Thursday Friday Saturday+1 Sunday 08:30-17:00 Friday Saturday Monday+1 Definition of zones Zone 1: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , Zone 2: Adiyaman, Afyonkarahisar, Agri, Amasya, Artvin, Bilecik, Bingol, Bitlis, Bolu, Burdur, Canakkale, Cankiri, Corum, Edirne, Elazig, Erzincan, Giresun, Gumushane, Hakkari, Isparta, Istanbul, Kars, Kastamonu, Kirklareli, Kirsehir, Kutahya, Mus, Nevsehir, Nigde, Rize, Siirt, Sinop, Sivas, Tokat, Tunceli, Usak, Yozgat, Zonguldak, Aksaray, Bayburt, Karaman, Kirikkale, Batman, Sirnak, Bartin, Ardahan, Igdir, Yalova, Karabuk, Kilis, Osmaniye, Duzce. Page 9 of 10

10 - Annexes , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , Zone 3: Adana, Ankara, Antalya, Aydin, Balikesir, Bursa, Denizli, Diyarbakir, Erzurum, Eskisehir, Gaziantep, Hatay, Mersin, Izmir, Kayseri, Kocaeli, Konya, Malatya, Manisa, Kahramanmaras, Mardin, Mugla, Ordu, Sakarya, Samsun, Tekirdag, Trabzon, Sanliurfa, Van, Adiyaman, Afyonkarahisar, Agri, Amasya, Artvin, Bilecik, Bingol, Bitlis, Bolu, Burdur, Canakkale, Cankiri, Corum, Edirne, Elazig, Erzincan, Giresun, Gumushane, Hakkari, Isparta, Kars, Kastamonu, Kirklareli, Kirsehir, Kutahya, Mus, Nevsehir, Nigde, Rize, Siirt, Sinop, Sivas, Tokat, Tunceli, Usak, Yozgat, Zonguldak, Aksaray, Bayburt, Karaman, Kirikkale, Batman, Sirnak, Bartin, Ardahan, Igdir, Yalova, Karabuk, Kilis, Osmaniye, Duzce. Rest of Turkey Arrival at office of exchange: Customs clearance times: Items subject to customs duty: Items not subject to customs duty: 6 hours 2 hours TRISTB works 5 days a week for full time and it works between the hours 08:30-17:00 on Saturdays. TRISTB is closed on Sundays and other public holidays. Last validation date: Page 10 of 10

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