To the limit and beyond. A Guide to Our Services. Your partner in Logistics, Courier & Fulfilment

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1 To the limit and beyond A Guide to Our Services Your partner in Logistics, Courier & Fulfilment

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3 Transworld - A Guide to Our Services 3 An introduction to Transworld Your partner in Logistics, Courier & Fulfilment Founded over 30 years ago, Transworld specialises in time critical international and UK courier, marketing and POS storage, pick and pack, logistics, complex manual and high-volume automated fulfilment, mail and distribution services. We serve over 1,000 customers covering their logistics and distribution needs. Each year, we deliver over 500,000 courier consignments, handle several million items of mail, store and manage thousands of pallets in our 100,000 sq. ft facilities and fulfil several million packs. Every week thousands of users access our real-time shipment delivery systems, web ordering and inventory management systems.

4 Our Service Sectors Courier Services built around delivery speed and reliability Courier International Express International Specials UK Next Day Delivery UK Same Day Delivery Imports Packaging On-Board Courier Service Inter-Office Pouch Services Logistics Services built around tech innovation & dedicated people Logistics Online Stock Control Distribution Real-time pick, pack and track Product Calendar Management Exhibitions Warehousing

5 Transworld - A Guide to Our Services 5 Mailings & Fulfilment Services built around meeting every possible need Mailing Fulfilment Printing, Enclosing & Direct Mail Polywrapping Merchandise Kits Magazine Finishing National Launches & Tests Contract Packing Services built around expertise and flexibility Pack Design Shrink Wrapping Blister Packs Gift Sets Radiant Shrink Sleeving Labelling & Coding Hot Melt Gluing L-Sealing

6 Courier Our service built around speed, communication and reliability As the largest independent courier service, our depots are located next to Heathrow and in the City of London, ensuring every package you have, has every delivery option possible. With a network spanning over 200 countries, there is no faster or safer way to transport your deliveries around the globe. Our On-board Courier Service alleviates any worries you may have when you need to send those invaluable shipments in critical situations. This service ensures your items get its own personal courier to hand-deliver your shipment from collection to its final destination. We combine professional attitude, personal touch, and reliability all with cost-efficiency to ensure your flexible options are always met. Courier International Express International Specials UK Next Day Delivery UK Same Day Delivery Imports Packaging On-Board Courier Service Inter-Office Pouch Services

7 Transworld - A Guide to Our Services 7 Logistics Our service built around technology, innovation and dedicated people We serve an impressive client base of global companies offering a complete storage, distribution and fulfilment facility. With warehouse space of over 100,000 sq feet, we have space for more than 6,000 standard pallets of stock, which you can manage either online via our innovative stock control system or through our account handling team. With our real-time pick, pack, track and distribution service, you can have complete piece of mind that your marketing collateral and products will get delivered to where you need them, on time, every time. Exhibiting at events and trade shows and need to get your stand and collateral to the venue? Then our exhibition logistic service is just what you need. We offer a range of bespoke logistic services, from simply shipping a box of literature to complex stands. Your shipment is taken care of from storage to delivery and back to storage. With all your material in one place we are able to fulfil all your large distributions, sending via our UK or international mail networks. Online stock control system Real-time pick, pack and track Global distribution Exhibition stand management Warehousing Print on demand

8 Mailing & Fulfilment Our service built around meeting every need possible We have the people, facilities and software to cover every mailing and fulfilment need. High volume and hand automated fulfilment is easily achieved, alongside simple mass mailings and more complex database driven campaigns. Our team is able to offer every method of fulfilment from mechanical enveloping through to polywrapping and hand packing. We can also assist you in organising your promotional campaigns by collecting and assembling everything your promotion and marketing kits need. Our expertise in assembling and compiling kits extends to promotional campaigns, seasonal specials, gifts and any other needs you may have. We are able to combine our strengths in each field to create your organisation a complete service package. We also use our courier, distribution and logistics expertise to achieve this simply and cost-efficiently. Printing, Enclosing & Direct Mail Polywrapping Merchandising Kits Magazine Finishing National launches, tests and post kits

9 Transworld - A Guide to Our Services 9 Contract Packing Services built around expertise and flexibility Our contract packing service has over 30 years experience and expertise in product packaging and high volume output. From labour-intensive work and high volume output, to specialised high-tech packing requirements, we provide the equipment and experienced personnel whilst bringing cost savings in premises, staff, machinery and storage. So whatever your requirements, we will act on your needs so you benefit from complete flexibility in product packaging, particularly at busy periods. an international airport, means we can not only meet your packaging requirements but provide an efficient cost-effective distribution service. Pack Design Shrink Wrapping Blister Packs Gift Sets Radiant Shrink Sleeving Labelling & Coding Hot Melt Gluing L-Sealing Our close location to many of the UK s main motorways and

10 Technology We believe, as a customer, you want a supplier who provides you with complete transparency and reliability, which is why we ve invested in innovative technology to give you just that. From our stock management system to our courier booking systems, all have had great care and time invested into them to ensure they will ultimately serve you. Our online booking, and track and trace system, provide the ultimate in speed and transparency when it comes to your delivery. This system provides real-time information on the status of your package allowing you to track your delivery 24/7 in just a few clicks. We ve designed our systems to talk to yours, seamlessly integrating into your current in-house systems and platforms. Our leading-edge internet based stock management system, allows you control, transparency and management over storage, distribution and every service in-between.

11 Transworld - A Guide to Our Services 11 Bespoke Services Services built around going that extra mile At Transworld we understand each business has different needs. Our flexibility and processes allow us to provide a suite of bespoke services, meeting the unique needs of our customers. Working closely with customers and using our extensive industry knowledge, we develop bespoke and tailored services for any industry. We are dedicated to going the extra mile, no matter what it takes. On-board Courier Services Customs compliance assistance Clinical Trials Hazardous shipments Remote storage locations Reverse Logistics (returns)

12 Our Values Our values underpin our partnership with our clients World-class service and dedication At Transworld every employee and service exceeds customer expectations by providing a world-class customer experience. We aim to anticipate our client needs to help improve our service to you. We are consistent with our high quality service and want you to feel valued. Development/innovation Innovation for our company and our clients is core to our values. As our clients develop within their business, we develop and cater their services to you to ensure our systems develop to a sophisticated level in line with your business. Flexibility We promise to keep flexibility for our clients in every scenario. We cater for our clients in all industries and every request is always possible. We always find a cost effective solution to ensure your business can take any route best suited for you.

13 Transworld - A Guide to Our Services 13 Our Promise: Account Management Our account management strategy applied across all our clients is unique within the industry. We believe that individuals develop and learn from each other by sharing knowledge, insight and expertise. We aim to work in partnership with your company, therefore we invest in our account management as we know it s important to employ the best in the industry to look after you. Dedicated account handler Experienced in a senior role Commitment to customer care Trained extensively on your product Low stock alerts direct to you and your account manager Professional advice available for any situation Every customer is assigned their very own personal account handler backed by a customer service team who won t rest until you re happy. We keep our customers by keeping our promises.

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15 Transworld - A Guide to Our Services 15 Our Expertise: Selected Clients We regularly ship documents to a number of destinations around the world including North America, Asia and Europe. We are impressed by the service and professionalism provided. Booking and tracking the shipment on-line is easy and so far no courier company has been able to compete with the prices. Office Manager Transworld customer, financial services Transworld is a key production, storage and distribution partner for us. The level of commitment demonstrated by the team towards meeting the high levels of service excellence required across our business, has been exceptional. Global Supply Chain Manager Transworld customer, financial services They are not afraid to take on the more challenging finishing that can, from time to time, be necessary. We find them honest, timely and friendly in their communications, which is great at allowing quick proactive action when necessary to ensure deadlines are met. Finishing Purchasing Manager Transworld customer, Charity sector

16 London Unit 3 Bricklayers Arms Mandela Way London SE1 5SR Heathrow A2 Parkway West Cranford Lane Hounslow Middlesex TW5 9QA Peterborough Unit 1 Morley Court Morley Way Peterborough Cambridgeshire PE2 7BW Find out how we can support your business, call us on or sales@transworld.eu.com