What Utilities Should Consider when rolling out Smart Meter Projects Phumzile Lawrence Juku Head of Sales Landis+Gyr (Pty) Ltd South Africa

Transcription

1 What Utilities Should Consider when rolling out Smart Meter Projects Phumzile Lawrence Juku Head of Sales Landis+Gyr (Pty) Ltd South Africa Place your company logo here NB: Your company s logo is only permitted on the first slide!

2 CONTENT INTRODUCTION PLANNING PHASE FOCUS AREAS BID MANAGEMENT ROLL-OUT BRAINSTORM SESSIONS PLANNING PROCESS PROJECT MAMAGEMENT JIGSWAW PUZZLE CUSTOMER CENTRIC APPROACH GE0-SPATIAL SITE MANAGEMENT TOOLS CONCLUSION

3 The famous Africa at night picture This image represents different things to different people. So why is it here!!!!!!!!!! To me as Head of Sales - $$$$$$$ Smart meter roll-out opportunities

4 PLANNING PHASE

5 Utility focus Areas for Smart Meter Roll-Out 1. Internal Preparation 2. Anticipate Future Requirements Security 3. Technical Decision Drivers 4. Customer Engagement 5 Landis+Gyr Smart Grid 5/27/2016

6 Smart Meter Bid Management Business Case Steering Committee Utility Technical Solution Team Prepare specs and also review utility processes to support the smart meter roll-out Bid Process Management Solution Consultant (if required) Customer Services Dept. Project Management Post Solution and Service Management IT/Legal and Risk Mgmnt Commercial Dept. 6

7 BRAINSTORM SESSIONS POINTERS (Use Case definition) Do we know what we want What model and solution structure (Utility funding, vendor funding etc) Project management approach (Turnkey or Utility managed) Clarity of technology adoption model, roadmap and governance arrangements Country legislation, Energy Regulator, Consumer Laws etc Customer communication and marketing strategies Alignment of the smart meter solution to the entire business structure/model. Business rules and processes 7

8 The planning process must address some of the following key considerations Build Business Case The review should include all costs elements to include aspects like customer marketing and communications, process integration, systems integration and all the relevant Use Cases for a successful smart meter rollout. Key KPI to enable tracking of business benefits should also be clearly articulated to provide a baseline against which the programme s success can be tracked Project Staffing Issues Project resource assignment needs to be addressed. The current model of staff part-time/secondments is not adequate. The normal staff get involved in multiple initiatives and they need to be fully dedicated to the smart meter project to enable focus and ensure success Integrate smart metering into utility business model Address integration gaps between Smart meter project processes with Distribution, Customer Services and Engineering as these are resulting in a potential risk for continuity and sustainability of the smart meter roll-out. Employ effective Change Management and Leadership alignment interventions to harmonise the sometimes conflicting requirements from the diverse stakeholders Customer Focus Place emphasis on customer customers communication on smart meter roll-out Employ innovative marketing techniques

9 PROJECT MANAGEMENT PHASE

10 JIGSAW PUZZLE APPROACH Don t start a project without having figured out your puzzle Project Management Business Integration Skills and Installers training Customer Education

11 . Project Steercom committee Project reporting structure Best practise investigations and possible interface with other industry experts Governance Stakeholder structures & procedures Strategic alignment Stakeholder Management Quality & Financial Management Budgetary & timeline controls & processes Data integrity of project schedules & reporting Customer Focused Where required develop new policies to support smart metering roll out initiatives Alignment to approved standards Policies & Procedures Project Management Clear roles & responsibilities Document management Resource management Communication management Change control procedures 11

12 High Level Roles and Responsibilities Provides overall guidance and final decision making authority Approves funding & resources requirements Provides overall programme governance and oversight Executive Sponsor Chairs Smart Metering Project Steering Committee Ensures executive sponsorship & leadership alignment with project strategy Project Manager Responsible for overall project execution Project organizational structure including roles and responsibilities Project plan Project status reports Issue management plan and log System change control process and log Risk management plan Project Communication plan Deployment strategy SLA Framework linked to solution contract structure Post Project - Business Line Manager Systems & process integration within the utility Responsible for value realization of the project benefits as outlined in the business case Develop a method and approach to track and measure actual benefits achieved

13 GEO-SPATIAL SITE MAMAGEMENT TOOLS

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15 Site and Data Management Scheduling and dispatching of installation teams Ability to track and monitor installations increased efficiency Create automated workflows and forms to ensure data accuracy Ensure that all installations are on the map and can be interfaced to other GIS solutions/platform within utility

16 Conclusion