Question and Answers RFP # IP Phone System

Transcription

1 Page 1 of 6 Question and Answers RFP # IP Phone System Q: Are there any specifications or plans on the installation of the phone systems? A: Vendor installed turnkey. Q: Is there a response document you want partners to complete to accompany their offers for the VOIP upgrade? : please answer questionnaire in RFP. Q: I need clarification on the redundancy solution. First our solution is a Microsoft Clustered Server (MCS) solution. In order to have redundancy the SIP trunks need to route over the internet connection. Since the internet connection resides at the administration office we would have to route that traffic over the fiber. If the fiber is down it would fail back to the local cluster server. If the SIP service is down due to the fiber connection we can route to cell phones. Is this acceptable for the redundancy? This redundancy can use alternate servers but if 100% redundancy is required we would have to install a MCS at each campus which is what we are proposing. A: No cell phone redundancy. Yes 100% redundancy is desired. Q: Do you want each user to have Voic ? Q: Do you want each user to have UC features? (Find me/follow me, Presence, Video phone, etc.), but if solution cannot provide describe why. Q: How many total end users will be needing access to the Mobile UC Client? Q: How many total end users will be needing access to the Mobile softphone client? Q: How many total end users will be needing access to the Desktop UC Client? Q: How many total end users will be needing access to the Desktop softphone Client?

2 Page 2 of 6 Q: How many total end users will be needing access to the unified messaging capability? Q: How many total users across the network will need UC Clients? Q: Please clarify the need for a 10 year Warranty We are unaware of any manufacturer providing a 10 year warranty A: Required, but if unable to provide, please provide why in the questionnaire. Q: Please provide clarification on certifications, what level of certification is required? A: Certifications and training for the Administrators. Q: Should we assume that every phone (with the exception of Conference and Lobby phones) is for a user and will also require a voic account; therefore, Voic count is equal to Standard, Administration, and Enhanced Administration phone count? Q: Should we assume that every phone (with the exception of Conference and Lobby phones) is for a user and will also require a UC Client on the desktop; therefore, UC Client count is equal to Standard, Administration, and Enhanced Administration phone count? Q: How many of these UC Clients will need a softphone configured (and licensing to support softphone)? If you elect to deploy UC Client for IM &P Functionality without Softphone functionality, a lower license may be utilized. A: Most likely all users. Q: Please provide clarification on responsibilities for porting of services (Generating CSR s and porting DIDs/Service from current PRI to SIP), will this be PAISD responsibility and Reseller is required to consult with SIP carrier for trunk setup/configuration; or, is Reseller required to manage the process of porting DID s with the carrier on behalf of PAISD. A: Carrier, PAISD, and selected vendor will work together on the solution. Q: What codec (G.711, G.729, etc ) will be utilized by carrier to deliver SIP Trunking to customer edge? A: This will be discussed with the carrier at a later date. Q: Will SIP Provider support T.38 Fax over IP conversion and/or T.30 Fax pass-thru? A: This will be discussed with the carrier at a later date.

3 Page 3 of 6 Q: What codec (G.711, G.729, etc ) will be utilized by PAISD for inter-site calls between campuses? A: Unable to answer. Q: Please clarify network connectivity links types, speeds, and topology between campuses. A: Gigaman fiber between Admin and other campuses. Q: Please clarify if High school or different location is to be utilized as geo-graphically redundant data-center. A: Up to 4 different locations. Q: Please confirm Cisco Network switches in-use on campuses, models in use, if switches are PoE enabled. A: Cisco Cat 4606, 4510, All PoE. Q: Please confirm if reseller will be responsible for configuring VLANs, QOS, and Multicasting on existing network switches. If so, please provide Physical Switch Count per campus (Access layer and core/distribution). A: Reseller and PAISD will work together on this. Q: Please confirm types of Overhead paging system in use at campuses today and if Analog (FXO/FXS) connectivity is available for new telephone system. A: Star topology, 2 wire, Teradon/Rapter V. Q: Please confirm if Multicast over WAN is acceptable. If so, is the network already configured to do so? If not, is reseller required to perform this configuration?. Yes. No. Q: Please confirm if 911 Response Locations are to be per campus address, or per building floor. If per building floor, please provide quantity of levels for each building. Please also specify if a campus has multiple buildings. A: Campus address. Q: Please confirm subnet configuration for campuses, are Voice VLAN subnet s already in place or net-new. If already in place, are the switch-port subnet s isolated and equivalent to the 911 Response Locations for the phones to be plugged in? A: In place, Smart Port. Q: Please clarify and references to and A: and were a typo. They should be and Q: Can services and hardware/software be provided by a different vendor? Would PAISD consider a services-only proposal from one vendor with the possibility of getting hardware from another vendor? A: No. Vendor should provide all services. Q: Is PAISD moving from PRI service to SIP service as a part of this upgrade, or will the PRI's remain?

4 Page 4 of 6 A: Carrier, PAISD, and Reseller will work together on the solution. Q: Would the vendor need to provide a proposal guaranty even though this SOW does not include any construction? Q: Do headsets need to be provided (Headset Adapter listed in requirements section) or is this just referring to headset capable phones? A: No, just capable. Q: For Unified Communications integration - is PAISD's Exchange server on premesis or is it hosted exchange or office 365? A: On premises. Q: Do all extensions have a DID today or do you have some extensions that are not on a DID? A: Teacher phones are not DID. Q: Will the vendor have any responsibility for the network (Configuring switches, QoS, Voice VLAN's or DHCP?) A: Reseller and PAISD will work together on this. Q: Are all switches POE capable already? Q: Will the vendor need to include installing Unified Communications clients and Paging clients on workstations, or will PAISD handle the software installation? A: Vender will install. Q: What quantities of analog ports will be required at each site? A: Up to 10. Q: Do any users require soft phones / calling from PC headset in addition to their physical phone? A: No Q: Please confirm that for SRST at each site that SRST will only need to support 1 POTS line. but this will be discussed with the selected vendor. Q: It was mentioned that video desired on enhanced Admin phones - Is that just point to point video or multipoint video? A: Point to Point. Q: Provisioning the following reads: Describe the provisioning interface used for moves, adds and changes. Provide screen shots/images of the What is supposed to follow the? A: Interface. Q: The district has requested the IP phone system be able to page on overhead paging systems: Does the district have an overhead paging system is place?

5 Page 5 of 6. Q: If so, please provide detail information on the paging system at each facility? A: Star topology, 2 wire, Teradon Rapter V. Q: If so, is the paging system IP ready? A: No. Q: If not is the reseller responsible for installing a new overhead paging system? A: No. 2. In Scope of Work Section 4.1 Vendor Response Form under Voice Telephony System Standards and Features # 6 G711 has been partially cut off, are there any other requirements that can t be seen. Also before the section follow the word solution is by itself is there something missing? A: The box should read: PAISD strongly desires that the voice telephony system adhere to industry standards. In particular the system should be compliant with the following approved and/or proposed industry standards and protocols: 1. SIP 2. H RTP 4. MGCP 5. RTCP 6. G G G q p 11. SNMP 12. DHCP 13. DNS b/g/n 15. QSIG 16. ISDN PRI 17. ISDN BRI 18. T1 19. E1 20. E DNIS 22. ANI 23. TAPI 24. JTAPI 25. VPIM 26. LDAP 27. IPv6 28. RSVP 29. SMTP

6 Page 6 of FTP 31. TFTP 32. SFTP33. SSH The next box should read: Environmental Describe the total power requirements, plug type receptacles (male/female), for each data center/mdf/idf location. Also, per location, requirements for wall/rack/floor area for the proposal. Contractor shall define how their system meets these requirements: Q: Please clarify what specifically and is, in the following sections: Allowing configuration of and from a web based user control panel. A: and were a typo. They should be and Allowing the ability to enable and to be toggled via an LDAP flag and via OU membership. For example, PAISD may choose to disable for all users except those in LDAP OU group (organizational unit) Special Users or those users who have administratively had a specific LDAP flag set. A: and were a typo. They should be and 7.3.2