一 选择填空 : 以下各题的选项中, 只有一项是正确的, 请将正确答案前的字母 标号填入题前括号内 (20%)

Transcription

1 饭店英语等级考试 A 级真题试卷 一 选择填空 : 以下各题的选项中, 只有一项是正确的, 请将正确答案前的字母 标号填入题前括号内 (20%) 1, These plastic flowers look so that many guests think they are real. A. beautiful B. natural C. similar D. comparable 2, I don t know how to tell real jade the imitation. A. of B. with C. from D. about 3, Mrs. Brown is very much in Chinese herbal tea. A. interest B. interesting C. interested D. be interested 4, That s very of you to think of this matter. A. considerate B. consider C. considerable D. considering 5, Does the manager have anything in about what to do next? A. idea B. thinking C. mind D. thought 6, The door was left by the guest. A. opened B. open C. opening D. being opened 7, Please hold on and I ll you. A. put on B. put through C. put off D. put down 8, I prefer to go there along go with you. A. to B. than C. rather than D. over 9. what s the reputation of a? A. to make up of B. made up of C. making up of D. make up of 10, If the waitress,we would have finished our meal. A. hasn t misserved B. didn t misserve C. wouldn t have misserved D. hadn t misserved 11, Chinese people eat long noodles longevity at their birthday parties. A. symbolizing B. symbolizes C. symbolize D.symbol 12, Hotel people call guest registration. A. validation B. reservation C. confirmation D. check in 1

2 13, Richard for the Hai Tian Hotel for 5 years by A. have worked B. will have worked C. will work D. work 14, When you didn t catch what the other person said, you should not say A. What was that? B. Pardon? C. I beg you pardon. D. Would you mind repeating? 15,The Hai Tian Hotel is a home away from home for all the guest come from home and abroad A. whom B. who C. whose D. which 16,The Browns have been in Qingdao for a couple of days, but they haven t been to the climate yet. A. use B. used C. using D. to use 17,The lobster from Australia expensive, but a try. A. worthwhile B. worth of C. worthy D. worth 18,If there were no spare rooms, the guest stay in our hotel. A. could B. couldn t C. can D. can t 19,The Smiths are out after a long tiring journey. A. tuckering B. tuckered C. tucker D. tuckers 20, I known that they had a vacant room in the Hai Tian Hotel,I wouldn t have stayed at the Shangri la Hotel. A. had B. has C. having D. have 二 判断正误 : 请辨别下面各题的正误, 分别填入 T ( 正确 ) 或 F ( 错误 ) (20%) 1 When receiving the documents to be typed, the business center staff should read them first. 2 Linen room attendants do not belong to the Housekeeping Dept. 3 The traditional Chinese panting is quite different from the Western painting in many respects. 4 American breakfast is the same as Continental breakfast. 5 A foreign guest is complaining of your slow service. You turn to him and say Wait your turn. 2

3 6 Whenever a guest asks for something, you should promise to provide it right away. 7 The floor attendant steps forward to welcome a guest by saying Have you had your lunch? 8 Room service means to make rooms clean. 9 The aim of a hotel is to create a home away from home for a traveling guest. 10 Guest can pay in cash or with traveler s check in the hotel. 三 完形填空 : 根据题意, 在所给的四个选项中, 选出一个最佳答案 (10%) The housekeeping department _1_ a whole is required to make the guest s _2_comfrtable.Any reasonable request _3_ be fulfilled. _4_ good service means more than _5_ request whenever and wherever possible, the staff should offer _6_ extra things for guests, What is _7_, whenever there is an opportunity to sell, the staff should take it and suggest that guest use the hotel services as much as _8_. They should make sure _9_ they are selling _10_ the guest really wants to buy. ( )1 A. on B. as C. in D. for ( )2 A. life B. stay C. remain D. sleep ( )3 A. can B. may C. might D. must ( )4 A. And B. So C. For D. But ( )5 A. fulfilled B. fulfill C. fulfilling D. will fulfill ( )6 A. to do B. doing C. to make D. making ( )7 A. more B. much C. less D. little ( )8 A. possible B. necessary C. could D. can ( )9 A. which B. it C. when D. that ( )10 A. thing B. good C. that D. what 四 用所给的句子完成下列对话 (10%) A. when she wanted to go out in the evening B. expect a few comments C. We ll see to it promptly D. There are just a few complaints E. They are very important for improving our service F. I want to thank you for your help 3

4 G. On the whole H. Thank you for telling us about these I. We look forward to meeting you again J. I m pleased to hear that scene: The public Relations Officer Miss Yu(B) solicits comments and suggestions from a client Mr. Grant(A), who books meeting rooms and for a convention. A: Good afternoon, Miss Yu. 1. Your hotel has really contributed to the success of our exhibition and business here in Shanghai. B: 2 and we need comments and suggestions from your guests for improving our work. A: 3, our guests are satisfied with your service here, 4. I ll pass them on to you. B: Suggestions and complaints are welcome. 5. A: Most comments from our guests are good ones. They enjoyed their stay here and had a good time in the evenings. 6.One lady,the wife of one of our staff, complained that your charge for an extra bed of $10(ten US dollars) was too high. B: 8.I m very sorry for having caused your guests such inconvenience. A: I personally have a suggestion to make. I ve seen in some other hotels that they place printed forms in the guest rooms asking for comments and suggestions. B: Thank you for your suggestions. 9. A: On the whole,we like your hotel very much. B; Thank you. 10 and hosting guests from IBM Company. A: I ll contact you if I ever have a chance to visit Shanghai again. B: Please de, Mr. Grant. 五 用适当的介词或副词填空 (10%): 1,The floor attendant steps to welcome Mr. and Mrs. Brown. 4

5 2,The Five Star Diamond Business club has an excellent view the sea. 3,He took a can of beer of the mini bar and drank it. 4,I like my tea rather sweet,but my husband prefers his sugar. 5,A taxi pulled in front of the Hai Tian Hotel and a bellman went forward to meet the guest, opening the door for them. 6, a sense,it is to say that a clean and attractive guest room is one of the products that the hotel sells. 7,The Housekeeping Department is regarded the backbone of a hotel. 8,An American couple walked in the Hai Tian Hotel and tried to find a room the night. 9,The sales manager is showing a group of guests the hotel. 10,A most inviting dish will bring full play the motto Reputation first, customer foremost. 六 阅读理解 : 仔细阅读下面的短文, 并根据问题选择正确答案填入空格 (20%) (A) Form the time when our caveman ancestors chewed on their wild pig bones in front of their fire to our own day when we sit around a table spread with snow table cloth and shining silver, we have the history of change in eating habits from the simple satisfaction of hurmger to the meal as a delightful, if rather complex, social institution. When you are invited to dinner today, it is assumed that you will be more interested in the persons and conversation at the table than in the meal itself. Therefore, eating habits should be cultivated, allowing for conversation and pleasantries at the same time. The actual eating ought to be done with as little noise and movement as possible. ( ) 1 Nowadays, a meal is often. A. a delightful meeting B. a conversation C. a satisfaction of hunger D. a social party ( )2 When you are invited to dinner, you are interested in. A the wines and bears B the meal 5

6 C the persons and conversations D all above ( )3 Our caveman ancesters lived on. A grain B vegetables C pigs D wild animals ( )4 The word assumed means. A supposed B taken up C regarede D made sure ( )5 From the passage, we know. A talking is not allowed when eating B leisurely eating habits should be cultivated C you are not allowed to move when eating D the eating habit is important (B) You don t need every word to understand the meaning of what you read. In fact, too much emphasis on individual words both slows your comprehension. You will be given the chance to prove this to yourself, but meanwhile, let us look at the implications. First, any habit which slows down your silent reading to the speed at which you speak, or read aloud, is inefficient. If you point to each word as you read, or move your head, or move your head, or from the words with you lips, you read poorly. Less obvious habits also hold back reading efficiency. One is saying each word silently by moving your tongue or throat or vocal cords; another is hearing each word as your read. These are habit which should have been outgrown long age. The beginning reader is learning how letters can make words, how written words are pronounced, and how sentences are put together. Your reading purpose is quite different; it is to understand meaning. It has been estimated that up to 75% of the words in English sentences are not really necessary for conveying the meaning. The secret of silent reading is to seek out those key words and phrases which carry the thought, and to pay less attention to words which exist only for the sake of grammatical completeness. An efficient reader can group the meaning from a page at least twice as fast as he 6

7 can read the passage aloud. Unconsciously perhaps, he takes in a whole phrase of thought unit at a time. If he says or hears words to himself. They are selected ones, said for emphasis. ( )1 This passage is mainly about. A improving eye movements C eliminating poor reading habits B reading more widely D concentrating while reading ( )2 Saying each word to yourself as you read A improves comprehension C prevents regression B increases reading speed D hinder reading efficiency ( )3 It has been estimated that up to 75% of words in English sentences are A grammatically unnecessary B essential to the meaning C not absolutely essential to grasp of meaning D regressed more than once by poor readers ( )4 Efficient readers usually. A move their heads quickly C point at key words B take in whole phrases at a time D miss some important points for speed 七 英汉互译 (20%) 1. No wander Chinese silk is so famous all over the world. 2. Please feel free to contact us if you have any requests. 3. It is the very attendant who has found my diamond necklace and returned it to me. 4. We ll have to charge you 50% of the price, for a half day s rent is charged against a room not vocated by 12:00 noon. 5.I am sorry, but we don t accept any foreign currency. 6. 多亏您的帮助, 要不然我实在弄不清几点了 7. 如果我有机会再来青岛, 我会和您联系 8. 归根到底, 管理部门决定饭店经营的成败 9. 客人最需要的是优质服务 10. 我们应该利用每个机会推销酒店的产品 7

8 答案 : 一 1 10 BCCAC BBCBD ADBAB BDBBA 二 TFTFF FFFTT 三 B.BDDC AA ADD 四 FJGBEDAHCI 五 1.forward 2.over 3.out 4.without 5.up 6.In 7.as 8.for 9.around 10.into 六 ADDBB CDCCB 七 1. 难怪中国丝绸名扬天下 2. 如果您有任何问题, 请即与我们联系, 不要客气 3. 正是这位服务员, 找到了我的钻石项链并还给了我 4. 我们需要加收 50% 的房费, 因为凡过中午十二点钟还没腾出的房间要收半天 房费 5. 很抱歉, 但是我们不收任何外币 6. But for your help, I'd have no idea what the time is. 7. I ll contact you if I ever have a chance to visit Qingdao again. 8. In the final analysis, the management is the decisive factor which makes or ruins a hotel. 9. What the guests need most is the high quality service. 10. We should take every opportunity to sell the product of the hotel. 8