Executive Platinum Card

Transcription

1 Executive Platinum Card

2 U.S. Bank Customer Service Account services and information U.S. Bank FlexPerks Corporate Rewards Golden Tickets, Inc Reservations Carey Worldwide Chauffeured Services Limousine Discounts Reservations. U.S. Bank Executive Platinum Card Account # Avis Preferred Service Program Reservations Visa Concierge Service

3 Welcome! It is our pleasure to present you with the U.S. Bank Executive Platinum Card and all its privileges. With the U.S. Bank Executive Platinum Card, you are entitled to the best comprehensive package of cardholder services worldwide, with an added level of benefits exclusively for senior executives: Complimentary benefits include: $1,200 per year statement credit for ancillary travel transactions, such as airline lounge access, baggage fees, seat upgrades, in-flight meals and more U.S. Bank FlexPerks Corporate Rewards membership $1 million travel accident insurance coverage $5,000 lost luggage insurance 24-hour Concierge service Event ticket upgrades through Golden Tickets, Inc. 10% discount from Carey Worldwide Chauffeured Services Limousine Discounts Complimentary membership in the Avis Preferred Service Program Card protection under Hot-Line, a comprehensive credit card registration service Please take a moment to read through the enclosed brochure containing complete details about each of the U.S. Bank Executive Platinum Card services. We ve listed all our service phone numbers on a wallet card in the brochure that you can remove and take with you wherever you use your U.S. Bank Executive Platinum Card. At U.S. Bank, we continue to anticipate the services you need as a leader, and to go that extra mile to serve you. We hope you will take full advantage of the power and convenience of the Executive Platinum Card from U.S. Bank. Sincerely, Kurt P. Adams Executive Vice President, Corporate Payment Systems

4 EMV Chip Technology and Account Services Global Convenience The U.S. Bank Executive Platinum Card contains both EMV Chip technology and a traditional magnetic stripe. Widely used outside the United States, EMV Chip cards are embedded with a microchip and use either a signature or a Personal Identification Number (PIN) for transaction verification. Combining both technologies on your card ensures that your purchases can be conveniently processed around the world. USing your EMV Chip CArd When using a chip-reading terminal, follow this process: Insert your card into the terminal Leave your card in the terminal for the duration of the transaction Follow the prompts on the terminal as a guide, and either sign your name or enter your PIN Remove the card once the transaction is complete EASE, SiMpliCiTy And ConVEniEnCE EMV Chip technology ensures that your U.S. Bank Executive Platinum Card can be used anywhere in the world where Visa is accepted. This additional card enhancement allows you to travel around the world with confidence and convenience. Account Services Our service teams are always ready to help cardholders take full advantage of the U.S. Bank Executive Platinum Card benefits, on everything from routine account issues to matters of the utmost urgency. Full support is available 24 hours-a-day, 365 days-a-year: ACCoUnT information U.S. Bank Customer Service: Check current balance, payment amount, prior transactions Report a lost or stolen card 1

5 Program Benefits STATEMENT STATEMEnT CREDIT CrEdiT PROGRAM* program* The U.S. Bank Executive Platinum Card lowers the cost of airline travel amenities and services through its statement credit program. With this benefit, your account will be be credited up up to to $100 $1,200 per per month year for ancillary travel service charges. These service for domestic airline ancillary service charges that charges are typically incurred for airport lounge are $50 or less. These service charges are typically access, Global Entry application fees, seat upgrades, incurred for in-flight airline meals airport and lounge internet, access, and seat checked bags. upgrades, The in-flight statement meals, credit and benefit checked helps bags. U.S. The Bank Executive statement credit Platinum benefit cardholders helps U.S. enjoy Bank greater Executive choice for Platinum less. You cardholders may use enjoy the entire greater $1,200 choice statement for less. credit Simply in use one your month U.S. or Bank throughout Executive the Platinum enrollment Card year. to pay This for the allows fee, you and to your choose account how will to use be credited your travel benefit whether on annual or a la carte for that amount within 10 days. airport lounge access or other expenses. Simply CorporATE use your rewards U.S. Bank Executive MEMBErShip Platinum Card to U.S. pay Bank for the Corporate fee, and Rewards your account is a turnkey will be program credited for that that offers amount a complete within selection 6-8 weeks. of Airline Rewards, Merchandise Rewards and Gift Certificates. FLEXPERKS CORPORATE REWARDS MEMBERSHIP Members earn one point per dollar charged to their FlexPerks Corporate Rewards is a turnkey program card and are provided with convenient 24/7 online that offers a complete selection of Airline Rewards, access to view and manage the points they earn for a Merchandise Rewards and Gift Cards. FlexPerks Corporate wide range Rewards of redemption shares options. the rich and flexible redemption There are no features air travel of its black consumer out dates, counterpart, seating the restrictions award-winning or Saturday FlexPerks night Travel stays required. Rewards Visa Signature A 21-day advance card. reservation is the only Members requirement. earn one point per dollar charged to their card and are provided with convenient 24/7 online access to view and manage the points they earn for a wide range of redemption options. Additionally, U.S. Bank Executive Platinum cardholders can easily and instantly transfer FlexPoints from their Executive Platinum account to a FlexPoints consumer account for faster earning and redemption. There are no air travel black out dates, seating restrictions or Saturday night stays required. A 21 day advance reservation is the only requirement. program Benefits * Please refer to page 8. 2

6 AUToMATiC $1 Million TrAVEl ACCidEnT insurance CoVErAgE U.S. Bank Executive Platinum cardholders receive premium coverage automatically so they can travel with confidence. This supplements any other insurance policy, which is provided for clients individually. The Executive Platinum Card offers $1 million Travel Accident Insurance when traveling worldwide for business purposes on any common carrier (including taxi, bus, train or airport limousine). Insurance is provided automatically when the entire travel fare is charged to the Executive Platinum Card. It is not necessary to notify U.S. Bank when tickets are purchased. ConCiErgE SErViCE 1 U.S. Bank Executive Platinum cardholders receive complimentary concierge service to assist with all entertainment, business and travel plans. With just one phone call, executives can receive assistance on a number of services including: Restaurants Health clubs Hotels Sporting events Sightseeing tours Airline travel Golf tee times 1 Please refer to page 4. 3

7 Visa Concierge Service 1 Benefits Provided at no extra cost for U.S. Bank Executive Platinum cardholders, Visa Concierge Service: Benefit guide description of SErViCES Entertainment Planning Restaurant information, reservations, referrals Health club information, reservations, referrals Sports information, ticketing, reservations Golf information, tee times Shopping information Business Services Conference services arrangements Emergency translation services arrangements Computer IT and A/V rentals arrangements Message service Foreign protocol information Travel Information and Assistance Hotel information, reservations, referrals Mail/fax destination package Car rentals, limo, car service referrals and reservations Flight information, reservations, ticketing Gift Arrangements Gift baskets Floral arrangements Specific gifts (as requested) Special occasion gift recommendations Country/City Information Tourist information Highlights, sights, exhibitions, shows Festivals, museums, music, entertainment Time, holidays Pre-trip Assistance Weather forecasts, ATM locations Visa passport locations and referrals Customs, duties and information Public transportation information and schedules Specialty Services Location and purchase of specialty items 1 All costs for goods and services purchased through the Visa Concierge Service are the cardholder s responsibility. 4

8 ConCiErgE QUESTionS & AnSwErS How do I get these services? Have your account number ready and call the toll free Visa Concierge Service phone number at How does the concierge know I am eligible for this service? The concierge will identify you by your 16-digit Visa account number. How long will my request take? Depending on the request, the concierge may be able to assist you on the phone. If the request requires additional research, then the concierge will or place a follow-up call to you. Most requests are completed within 24 hours. Your concierge will notify you of the anticipated time for completion. How do I pay for what the concierge has purchased? The concierge will advise you of the costs. The items or services purchased will be billed to your Executive Platinum Card. There is no cost for the concierge s time or assistance. When is this service available? The service is available 24-hours a day, seven days a week. Is there a limit on the number of times I can use this service? No, you may use the service as often as needed. What types of concierge services are available? Concierge services are available for entertainment, planning, business services, travel information and assistance, gift arrangements, country or city information, pre-trip assistance and specialty services. 5

9 Why should I try Concierge Service? Visa Concierge Service has a wealth of knowledge and resources and has completed thousands of requests for busy travelers throughout the world. Typically, the concierge can complete the request quicker than the cardholder, saving you time and effort. Try Visa Concierge Service today at Complimentary Upgrades from Golden Tickets, Inc. U.S. Bank Executive Platinum cardholders can order tickets for any sporting or entertainment event through Golden Tickets and receive an automatic upgrade to the next best available seating. Golden Tickets provides ticket brokerage services for events across the country. Reservations can be made by calling the toll-free number at at least three weeks in advance. By specifying that the transaction will be placed on a U.S. Bank Executive Platinum Card, executives receive: Automatic upgrade to the next best ticket category Best quality seating available charged for the price of the next less expensive level 10% Discount on Carey Worldwide Chauffeured Limousine Services The U.S. Bank Executive Platinum Card entitles Executive Platinum cardholders to a 10% automatic discount on any limousine service rental with Carey Limousine. Carey provides complete chauffeur driven limousines, sedans, vans and minibuses in 550 cities and 60 countries. Additional services include as-directed hourly services, airport transfers and group programs. English-speaking chauffeurs and chauffeur guides are available throughout the world. Exclusive toll-free reservations line for U.S. Bank Executive Platinum cardholders at

10 Cardholders simply specify the transaction pertains to Account Number , the U.S. Bank Executive Platinum Card program Reservations must be made at least 12 hours in advance for U.S. and Canada, 48 hours in advance for overseas locations Please give notification of any cancellation within 12 hours for U.S. and Canada and within 24 hours for overseas locations May not be combined with any other offer or discount Member in Avis Preferred Service Program U.S. Bank Executive Platinum cardholders can take advantage of the Avis Preferred Service Program by calling to enroll. As a Preferred Service member, executives enjoy speed renting services at more than 250 locations across North America and hundreds more around the world. Reservations can be made by calling the exclusive Avis Preferred Service line at U.S. Bank Executive Platinum cardholders receive a free upgrade on their first rental at most Avis Preferred service locations Executives stop at the special Preferred Service counter and show their driver s license An Avis Representative will have the already processed rental agreement and keys to their car waiting just outside the airport terminal door At airports where the Avis facility is away from the main terminal The Avis courtesy bus takes executives directly to their waiting car with rental agreement and keys inside Executives simply show driver s license and rental agreement to the parking attendant and proceed to their waiting car 7

11 Questions & Answers U.S. Bank answers commonly asked questions about the benefits of the Executive Platinum Card. Cardholders may call U.S. Bank Bank at at for for answers answers to to questions questions not not listed listed below. below. How do I receive my Executive Platinum Card How do receive my Executive Platinum Card benefits? benefits? Statement Credit Program* Use your U.S. Bank Executive Statement Platinum Credit Program* Card to pay for Use any your approved U.S. Bank ancillary Executive travel Platinum service Card charges, to pay and for your any account domestic will be airline credited ancillary for that service amount charges within of 6-8 $50 weeks, or less, up and to a maximum your account of $1,200 will be in credited per for year. that amount within FlexPerks 10 days, up Corporate to a maximum Rewards of $100 Executive in per Platinum month. cardholders are automatically enrolled in FlexPerks U.S. Bank Corporate Rewards. Simply Executive visit Platinum cardholders are automatically to create an enrolled online in account, and view your reward account balance and U.S. Bank Corporate Rewards. Simply visit redemption information. Members can also contact the Rewards Center for to more create information. an online account, view reward account balance and redemption Concierge Service Refer to Concierge Services information. Members can also contact the Rewards Section of this brochure. Center for more information. Concierge Service Refer to Concierge Services Section of this brochure. Questions & Answers * Executive Platinum cardholders receive dollar-for-dollar * for Executive domestic Platinum ancillary cardholders airline purchases receive ( Airline dollar-for-dollar Purchases ) up for to domestic $50.00 ancillary each, not airline to exceed purchases $ ( Airline in Purchases ) each up calendar to $1,200 month. each year. Such Such will appear will appear on Executive on Executive Platinum cardholder s Platinum cardholder s monthly monthly account account statement statement no later no later than 6-8 than weeks 10 after days the after Airline the Purchase Airline Purchase posts to posts the account. to the account. Airline Partial Purchases may of be $50.01 earned; or however, greater do it is not not qualify possible for the to earn credit. Credits in advance do not of Airline carry over Purchases. from one For calendar example, month if an Executive to the Platinum following cardholder calendar month, has a $10 nor balance is it possible remaining to earn of their $1,200 in annual advance credit of amount, Airline Purchases. and a checked Partial bag transaction may be of $25 earned. is charged, For example, a credit if of an $10 Executive rather Platinum than a credit cardholder of $25 will earns be earned an $80.00 for that credit Airline in Purchase. one calendar That s month because and has a $25 an credit additional would exceed Airline the Purchase allowable in $1,200 the amount maximum of $35.00 by $15. in that Domestic same Airline calendar Purchases month, may include a credit but of $20.00 are not rather limited than to airline a credit lounge of $35.00 access, will seat be upgrades, earned for baggage that Airline charges, Purchase. in-flight That s meals because and a internet, credit $35.00 and Global added Entry to the application existing fees, $80 credit and vary would depending exceed the on the allowable airline. $100 maximum by $ Domestic Airline Purchases may include but are not limited to airline lounge visits, seat upgrades, baggage charges and in-flight meals and vary depending on the airline. 8

12 Golden Ticket Upgrades When ordering tickets through Golden Tickets at at , , Executive Platinum cardholders simply indicate they are are a a U.S. Bank Executive Platinum cardholder and and would like the transaction placed on on their their U.S. U.S. Bank Bank Executive Platinum Card. card. Cardholders will be be automatically upgraded to to the the next next best best ticket ticket category. Ticket Ticket request request should should be be made made at at least least three three weeks weeks in in advance advance and and are are subject subject to to availability. availability. $1 $1 million Travel Accident Insurance Executive Executive Platinum cardholders are are automatically covered covered with with their U.S. U.S. Bank Bank Executive Executive Platinum Platinum Card. Card. Carey Worldwide Chauffeured Limousine Services U.S. Bank Executive Platinum cardholders should call and and identify themselves as a U.S. Bank Executive Platinum Platinum cardholder cardholder and and specify specify account account # # to to receive receive a a 10% 10% discount discount on on reservations. reservations. Services Services must must be be paid paid for for with with the the U.S. Bank Executive Platinum Card. U.S. Bank Executive Platinum card. Avis Avis Preferred Service Service Call Call to to enroll and and receive receive additional additional information information regarding regarding membership. membership. Would the statement statement credit credit apply apply to fees to fees I incur I incur when I book my flight? That Airline transaction tickets do would not qualify exceed as an the eligible $50 limit, travel so it would transaction. not qualify. Do Do unused unused monthly monthly accumulate accumulate over over time? time? The Executive $100 Platinum statement cardholders credit benefit receive is available a $1,200 on a monthly annual credit basis. amount. Unused The balance expire resets at the to $1,200 end of each on the month anniversary and are date not the accumulated. account was opened. What happens if I charge an amount that What happens if I charge an amount that exceeds my $1,200 annual limit? exceeds my $100 monthly limit? Partial can can be be earned. earned. Refer Refer to to page page 88 for for full full details. details. How do I earn FlexPerks Corporate Rewards How points? do I earn Corporate Rewards points? As U.S. Bank Corporate Rewards member, you As a FlexPerks Corporate Rewards member, you will earn one point for every $1 in purchases, will earn one FlexPoint for every $1 in purchases, exclusive of cash advances, convenience check exclusive of cash advances, convenience check amounts, disputed items, Central Travel System amounts, disputed items, Central Travel System accounts, refunds and returns. Points do not accounts, refunds and returns. Points do not accumulate for fees of any kind, such as late accumulate for fees of any kind, such as late 9

13 payment fees, annual fees, unauthorized charges, and ATM transactions. A monthly point cap may apply per billing cycle. What rewards can I redeem with my points? What rewards can I redeem with my points? The FlexPerks U.S. Bank Corporate Corporate Rewards Rewards program program offers a variety of exciting rewards from airline offers variety of exciting rewards from airline award tickets, hotel stays and car rentals, meraward tickets, merchandise, and gift certificates, chandise such as electronics, clothing and sports equipment, including hotel and and gift cards rental from gift major certificates. retailers. How can I redeem my points? Once you have earned enough FlexPoints points for for a reward, a reward, redeeming redeeming is simple. is Simply simple. use Simply the Rewards use the Rewards Center to turn your FlexPoints points into into rewards rewards with with just just a few clicks of your mouse. You may also redeem points over the phone by calling and and a Rewards Rewards Center Center service service agent agent will will assist assist you you with your redemption. with your redemption. Are there any blackout dates for award ticket Are there redemption? any blackout dates for award ticket redemption? There are no blackout dates, seating, or zone restrictions There are no when blackout redeeming dates, your seating, points or for zone an award restrictions ticket. when redeeming your points for an award ticket. Do my points expire? FlexPoints Do my points remain expire? in your account for five years from Points the remain quarter in in your which account they for were five earned. years For example, from the quarter if you earned in which points they in were August earned. 2011, For these example, points if you will earned expire on points September in August 30, 2011, If these I close points my will U.S. expire Bank on Executive September Platinum 30, account, can I still redeem my points? If I close my U.S. Bank Executive Platinum No. Your account must be open and in good account, can I still redeem my points? standing in order to redeem your FlexPoints. No. Your account must be open and in good What standing is my in order insurance to redeem coverage your points. as a U.S. Bank Executive Platinum cardholder? What is my insurance coverage as a $1 million Travel Accident Insurance coverage U.S. automatic Bank Executive insurance Platinum against accidental cardholder? bodily injuries $1 million that Travel are the Accident sole cause Insurance of death coverage or dismemberment automatic while insurance riding in, boarding against accidental or alighting from any bodily aircraft injuries or land that or are water the sole conveyance cause of death operated or by a dismemberment common carrier while licensed riding to carry in, boarding passengers or alighting for hire, provided from any the aircraft entire or travel land fare(s) or water has conveyance been charged operated to the by a U.S. common Bank Executive carrier licensed Platinum to carry Card. passengers for hire, provided the entire travel fare(s) has been charged to the U.S. Bank Executive Platinum Card. 10

14 Auto Rental Collision Damage Waiver Provides coverage for damage due to collision or theft of most vehicles. Coverage is primary when used for business purposes for eligible rentals up to 31 consecutive days. Certain restrictions, limitations and exclusions apply. Refer to the Your Visa Card Guide to Benefits brochure for details. Lost Luggage Reimbursement When paying for the cost of a common carrier ticket with the U.S. Bank Executive Platinum Card, Executive Platinum cardholders are eligible to receive excess reimbursement for the cost of replacement luggage and its contents up to the amount paid to the cardholder by the common carrier, or $5,000 provided the luggage was checked with the common carrier and lost due to theft or misdirection by the carrier. Refer to the Your Visa Card Guide Benefits brochure for details. What do I do if I have a question concerning my account? Contact customer service at Customer service is available 24 hours-a-day, 365 days-a-year. 11

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