Legal Services and the Supportive Services for Veteran Families (SSVF) Program: PARK CITY, UT
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1 Legal Services and the Supportive Services for Veteran Families (SSVF) Program: LEVERAGING A FEDERAL PROGRAM TO CARE FOR CLIENTS PARK CITY, UT JULY 8, 2016
2 Leveraging the SSVF Program to Expand Legal Services to Vulnerable Populations: Two Oregons, Two Models July 8, 2016
3 Presenters Alex Glover Director of Veterans Services Transition Projects, Portland, Oregon 1435 NE 81st Ave, Suite 500 Portland, OR o f alex.glover@tprojects.org Daniel Zene Crowe Veteran s Advocate, MPD Veterans Justice Project 630 SW 5 th Ave, Suite 500 Portland, Oregon dzcrowe@mpdlaw.com Executive Director, Oregon Veterans Legal Services PO Box 850 Mount Angel, OR dzcrowe@ovls.org 3
4 Objectives for Today Two Models for Legal Support How to identify your partner? Organizational structure, both within your office and with your SSVF Partner? How to work your partner through challenges and successes? Building an enduring relationship 4
5 SSVF Legal Services 101 Daniel Zene Crowe, Veteran s Advocate, MPD Veterans Justice Project, 630 SW 5 th Ave, Suite 500 Portland, Oregon dzcrowe@mpdlaw.com VETERANS JUSTICE PROJECT A Service of Metropolitan Public Defenders
6 Introduction Why Are Legal Services Important to SSVF Participants? The goal is Housing Stability How can any lawyer help my Participants? How about with Evictions, Expungements, Restraining Orders, Legal Judgments, Contesting Bars to VA Facilities, Disputing Registered Sex Offender Status, Debt Problems, Welfare Payments, Unemployment Claims, Guardianship, Divorce, Child Support Issues, Outstanding Warrants, SSI/SSD Process, Re-entry Services for Incarcerated Veterans, and much, much more 6
7 Top Ten Highest Unmet Needs as Ranked by Surveyed Veterans (FY 2010) Veterans Literally Homeless (shelter, street, unfit for habitation) (n=3,184) Veterans in Transitional Housing (VA Grant and Per Diem and Domiciliary) (n=6,111) Veterans in Permanent Housing (including HUD-VASH) (n=2,672) 1.Long-term, permanent housing 1.Welfare payments 1.Dental care 2.Welfare payments 2.Child care 2.Legal assistance for child support issues 3.Dental Care 3.Legal assistance for child support issues 3.Welfare payments 4.Guardianship (financial) 4.Family reconciliation assistance 4.Child care 5.Legal assistance for child support issues 5.Guardianship (financial) 5.Legal assistance for outstanding warrants/fines 6.Job training 6.SSI/SSD process 6.Family reconciliation assistance 7.Legal assistance for outstanding warrants/fines 7.Long-term, permanent housing 7.Credit counseling 8.SSI/SSD process 8.Legal assistance for outstanding warrants/fines 8.Re-entry services for incarcerated Veterans 9.Family reconciliation assistance 9.Discharge upgrade 9.Legal assistance to help restore a driver s license 10.Job finding 10.Women s health care 10.Job training 7
8 Which of Those Needs Can Be Helped by Some Type of Legal Support? Veterans Literally Homeless (shelter, street, unfit for habitation) (n=3,184) Veterans in Transitional Housing (VA Grant and Per Diem and Domiciliary) (n=6,111) Veterans in Permanent Housing (including HUD-VASH) (n=2,672) 1.Long-term, permanent housing 1.Welfare payments 1.Dental care 2.Welfare payments 2.Child care 2.Legal assistance for child support issues 3.Dental Care 3.Legal assistance for child support issues 3.Welfare payments 4.Guardianship (financial) 4.Family reconciliation assistance 4.Child care 5.Legal assistance for child support issues 5.Guardianship (financial) 5.Legal assistance for outstanding warrants/fines 6.Job training 6.SSI/SSD process 6.Family reconciliation assistance 7.Legal assistance for outstanding warrants/fines 7.Long-term, permanent housing 7.Credit counseling 8.SSI/SSD process 9.Family reconciliation assistance 8.Legal assistance for outstanding warrants/fines 8.Re-entry services for incarcerated Veterans 9.Legal assistance to help restore a driver s 9.Discharge upgrade* license 10.Job finding 10.Women s health care 10.Job training 19 of the top 30 Priorities (63%) Have a Legal Component! 8
9 What Is Housing First? Philosophy driving SSVF Centers on providing homeless people with housing quickly and then providing services as needed Differentiated from other strategies is an immediate and primary focus on helping individuals and families quickly access and sustain permanent housing Consistent with what most people experiencing homelessness want and seek help to achieve
10 Elements of Housing First Helping individuals and families access and sustain rental housing as quickly as possible and the housing is not time-limited; Variety of services are delivered primarily following housing placement To promote housing stability and individual well-being; Time-limited or long-term depending upon individual need; and Housing is not contingent on compliance with services
11 Why Housing First? Concept is holistic By providing housing assistance, case management and supportive services responsive to individual or family needs (timelimited or long-term) after housing, communities can significantly reduce the time people experience homelessness and prevent further episodes of homelessness Social services to enhance individual and family well-being can be more effective when people are in their own home.
12 What Are the Steps of Housing First? Assessment-based targeting of Housing First services, Assistance locating rental housing, relationship development with private market landlords, and lease negotiation, Housing assistance ranging from security deposit and one month s rent to provision of a long-term housing subsidy, A housing placement that is not time-limited, and Case management to coordinate services (time-limited or longterm) that follow a housing placement.
13 Two Models for Legal Support Built-in Module for SSVF Services in Portland, Oregon Veterans Justice Project created to provide Legal Support to Transition Projects SSVF Grant Universal Legal Screening Model for the Rest of Oregon Built with economies of smaller grants in mind 13
14 Identifying Partners Legal Aid Bolt-On Most Prevalent Good service & culture fit Prioritization of Veterans can be cultural problem Embedding specialized program in Legal Aid Offices can work Cultural Concerns with Veteran-Service Non-profits 14
15 Nonprofits are often Nonprofits and Lawyers Cultural Challenges Very efficient with resource allocation Very self-reliant Calling focused (Internally) Consensus-driven It is sometimes hard to accept help, to trust lawyers, or to expend resources vigorously 15
16 How Can Your Lawyer Help Our Veterans? Congress directed VA to administer the SSVF Program to help Grantees do what they were already doing, but do it more effectively SSVF Grantees are a VA Force Multiplier to help Veterans Legal Support can be Grantees force multiplier to Protect the rights of SSVF Participants, and Reduce the workload of SSVF Case Managers 16
17 Organizational Structure How do you interact with the Grantee? Inevitable Cultural Clashes Requires multiple connections across organizational levels How do you structure your support internally Stand-alone office (high overhead, max independence) Embedded (more cost-effective, cross training) Integrated (prioritization/resourcing can be a problem) Internal Structure and Funding go hand-in-hand 17
18 What Is MPD s Veteran s Justice Project? In coordination with Transition Projects (TPI), the Portland Metro Coordinator for the Supportive Services for Veteran Families (SSVF) program, Metropolitan Public Defender Veteran s Justice Project provides non-criminal legal services to assist veterans and veteran families with issues that interfere with their ability to obtain or retain housing or supportive services. We provide legal services to veterans to help them reduce or overcome legal barriers to stable and permanent housing. We assist SSVF Case Managers in obtaining positive outcomes for veteran clients. 18
19 Common Services We Provide Legal Services, including: Landlord-Tenant Issues Public Benefit Issues VA Guardianship Review Family Law Issues VA/SSA Disability Disputes Outstanding Warrants, etc. Driver's License Issues Debt & Bankruptcy Advice Expungements (Sealing of an Oregon Conviction) Restraining Order and Stalking Order Advocacy Relief from Sex Offender Registration Public Transport Exclusions Other Services Provided by SSVF Case Managers: Assistance with rent, utilities, and other costs of tenancy Assistance with housing search for homeless vets Assistance with employment search Assistance in finding transportation Connection with local support services 19
20 Back to What Our Veterans Want Veterans Literally Homeless (shelter, street, unfit for habitation) (n=3,184) Veterans in Transitional Housing (VA Grant and Per Diem and Domiciliary) (n=6,111) Veterans in Permanent Housing (including HUD-VASH) (n=2,672) 1.Long-term, permanent housing 1.Welfare payments 1.Dental care 2.Welfare payments 2.Child care 2.Legal assistance for child support issues 3.Dental Care 3.Legal assistance for child support issues 3.Welfare payments 4.Guardianship (financial) 4.Family reconciliation assistance 4.Child care 5.Legal assistance for child support issues 5.Guardianship (financial) 5.Legal assistance for outstanding warrants/fines 6.Job training 6.SSI/SSD process 6.Family reconciliation assistance 7.Legal assistance for outstanding warrants/fines 7.Long-term, permanent housing 7.Credit counseling 8.SSI/SSD process 9.Family reconciliation assistance 8.Legal assistance for outstanding warrants/fines 8.Re-entry services for incarcerated Veterans 9.Legal assistance to help restore a driver s 9.Discharge upgrade* license 10.Job finding 10.Women s health care 10.Job training 20
21 Legal Services, including: Landlord-Tenant Issues Public Benefit Issues VA Guardianship Review Family Law Issues VA/SSA Disability Disputes Outstanding Warrants, etc. Driver's License Issues Debt & Bankruptcy Advice Expungements Common Services We Provide Restraining Order and Stalking Order Advocacy Relief from Sex Offender Registration Public Transport Exclusions Matching Up Priorities #1, #7, N/a #2, #1, #3 #4, #5, N/a #5, #3, #2 #7, #8, #5 N/a, #9, N/a N/a, N/a, #9 N/a, N/a, #7 N/a, N/a, #8 21
22 Where We Were and Where We re Going 322,355 Veterans in Oregon 1 in 3 Oregon Veterans (108,844) live in the Oregon Metro Counties + another 38,765 in Clark County, WA FY2013 Less than 75 Veteran Families Supported Poor Integration with SSVF Case Managers FY Veteran Actions Tight Integration with SSVF Case Managers Extending Support to HUD VASH & GPD Case Managers (when screened into SSVF) 22
23 How One SSVF Legal Support Team Is Getting There Synchronization with SSVF Case Managers Outreach to Evictors Broadening Awareness 23
24 A Different Approach for a Different Oregon Building Universal Legal Screening for The Other Oregon Needed a lighter touch for Grantees without built-in legal support Issue: How to get buy-in when the money isn t dedicated in budget? 24
25 How Does Housing First Service Begin? The first step of Housing First is Assessment and Targeting Individuals and families receive an in-depth, upfront assessment before being referred to or receiving services from a Housing First provider. This allows providers to ascertain whether the community s Housing First approach is feasible given the providers capacity to provide housing assistance and services tailored to their clients needs. The level of assistance programs are able to provide most often shapes who is targeted for Housing First services. Piloting Universal Legal Screening in Oregon s SSVF Programs
26 Connecting ULS and Housing First Grantees perpetually struggle with legal Assessment and Targeting This leaves the very technical responsibility of screening for legal challenges in the hands of non-lawyer Screeners & Case Managers ULS consolidates and streamlines legal screening for all SSVF Grantees in Oregon This screening provides Case Managers critical and timely information to use in creating an Individualized Action Plan for each Participant Also identified hidden legal resources SSVF Grantees have developed under the radar
27 Screening Services We Focus On Landlord-Tenant Issues Public Benefit Issues VA Guardianship Review Family Law Issues VA/SSA Disability Disputes Outstanding Warrants, etc. Driver's License Issues Debt & Bankruptcy Advice Expungements Restraining/Stalking Order Advocacy Relief from SO Registration Public Transport Exclusions Piloting Universal Legal Screening in Oregon s SSVF Programs
28 Work Flow: Challenge to Screening Veteran or Veteran Family is Homeless or Imminently Homeless Contacts SSVF Program Screened, Provided SSVF Case Manager, Enrolled Participant Completes Universal Legal Screening Questionnaire (ULSQ) Universal Legal Screening Report (ULSR) Produced
29 Who Are We Working For? 322,355 Veterans in Oregon 58,000 Veterans in America are homeless = number of service members who died in Vietnam Veterans are twice as likely as other Americans to become chronically homeless Veterans represent about 8% of the Oregon population, but account for 27% of all suicides The risk of women Veterans becoming homeless is four times greater than for male Veterans
30 Working Through Challenges/Sustaining Successes Habitual Relationships Strength in Portland Weakness in Other Oregon The Ask is Measured by the Cost Absent strong internal buy-in, essential to build out legal support to new grantees Screening can show value, and value-add 30
31 Questions?
32 THANK YOU
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