Job Description. Lead Pharmacy Technician - Pharmacy Stores and Logistic Services

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1 Job Description JOB TITLE: Lead Pharmacy Technician - Pharmacy Stores and Logistic Services DIVISIONAL/DEPARTMENT: Clinical Support, Pharmacy GRADE: Band 5 REPORTS TO: ACCOUNTABLE TO: Chief Technician - Assistant Services Manager Chief Pharmacist JOB SUMMARY To manage the day to day work of the Technicians and Assistant Technical Officers in the provision of the topping up service and other basic stores functions, to ensure a timely, accurate and safe service to all users, liaising with other Lead Technicians, where appropriate in all matters relating to aspects of the Pharmacy Store and its services. To provide training and assessment of Pharmacy staff to ensure the provision of high quality service and to be involved in developing and maintaining a well trained and motivated team. To support the Chief Technician responsible for stores and Logistic services in ensuring that hospital and internal Pharmacy policies and procedures are followed and the supply to pharmaceutical items to internal and external customers meet agreed deadlines. VALUES AND BEHAVIOURS: NUH has a set of values and behaviours to improve the experience for our patients and our staff (We are here for you). This means that in undertaking this role the post holder is expected at all times to behave is a way that demonstrates commitment to the delivery of thoughtful patient care and continuous improvement as detailed in the table below. Thoughtful Patient Care Caring and helpful Polite, respect individuals, thoughtful, welcoming Helpful, kind, supportive, don t wait to be asked Listening, informing, communicating Safe and vigilant Clean hands and hospital so patients are safe Professional, ensure patients feel safe Honest, will speak up if needed to stay safe Clinically excellent Best outcomes through evidence-led clinical care Compassionate, gentle, see whole person Value patients time to minimise waiting Continuous Improvement Accountable and reliable Reliable and happy to be measured Appreciative of the contribution of others Effective and supportive team-working Best use of time & resources Simplify processes, to find more time to care Eliminate waste, investing for patients Making best use of every pound we spend Innovation for patients Empowerment to act on patient feedback Improvement led by research and evidence Teaching the next generation KEY JOB RESPONSIBILITIES

2 1. To manage the day to day provision of Stores Services to the wards and departments of the hospital. To ensure that pharmaceutical items are checked and supplied to internal and external customers to meet agreed deadlines. 2. To deputise for the Chief Technician (Assistant Services Manager), ensuring the day to day service provision is maintained during short term absence. 3. To organise, co-ordinate and oversee the duties performed by the Assistant Technical Officers (ATOs) and Pharmacy Technicians in the Stores area to ensure a high quality service is maintained. 4. Manage the ordering of sundry items required for use within Pharmacy Stores and ensure any that are used within the top-up services are charged to the relevant cost centres. 5. Assist in the co-ordination of annual leave in the department to ensure adequate service levels. 6. To undertake return to work interviews for the Stores areas sporadic sickness management for staff in accordance with the Trusts and Departmental sickness monitoring policy. 7. To be involved in the recruitment and selection of Pharmacy Stores staff, at all grades. 8. Assist the Chief Technician in the management of the unlicensed products, ensuring appropriate stock holding and the documentation ate maintained. 9. To assist with the management of the ward stock top up service and also participating, when required, to designated areas as necessary, ensuring when working in areas where patients are being treated that patient confidentiality is maintained. 10. To liaise with the Chief Technician Procurement, Chief Technician Assistant Services Manager and Pharmacy Finance staff on any drug shortages and supply problems, assessing the impact on services users with a view to supplying alternative products. 11. To be a link between Governance and Pharmacy Stores for Health and Safety issues. 12. Assist in the provision of induction training for new staff, the competency and validation programmes, including assessments for the NVQ Level 2 and the continuing education for all staff directly working within or on rotation through the Stores area to meet the Trust s Clinical Governance Standards. To work closely with the training team to ensure training needs of staff are communicated, delivered, are carried out promptly and a record made. 13. Participate in extended delegated checking duties in accordance with departmental policies to ensure that the correct medicines are issued from the Pharmacy Store and to keep the error rate within the Pharmacy Standard. 14. Perform final accuracy checking of items dispensed by other members of staff in accordance with agreed protocols to met departmental standards. 15. To participate in the departmental appraisal scheme (IPR) and to perform appraisal interviews with all grades of staff to include ATOs, technicians, portering staff and storekeeping staff in order to monitor performance and accept feedback from members of staff. 16. Assist the Chief Technician in the preparation and implementation of procedures to ensure uniform systems of working are in place where standards and quality are maintained. 17. Contribute to departmental planning and development of services, and to undertake project work as required. 18. Assist in the supervision of the repacking and over-labelling of certain drugs according to agreed procedures 19. To assist in re-cycling of unwanted pharmaceutical products from wards and departments to help ensure safe and effective disposal of waste and the safe return of stock to various cost centres. There is some exposure to hazards when items are not disposed of at ward or department level

3 following the Trust Procedures, including unsheathed needles, broken glass, mercury and body fluid samples. 20. To participate in the programme of regular review of ward and departmental stock lists and the checking of stock in areas that do not receive a topping up service in order to reduce waste and ensure appropriate supply of medicines. 21. Assist on a day to day basis in error monitoring, recording and feed back to the staff in the Stores areas in order to reduce risks within the Pharmacy Stores and on wards and departments. 22. To participate in departmental stock control within the Distribution area in order to ensure effective stock levels are maintained and discrepancies in a timely manner in liaison with the Pharmacy Information Technology and Pharmacy Business Teams. 23. To assist the Chief Technician procurement and the Pharmacist in charge of product recalls in informing the relevant stock holding areas, with the drawing affected products and supplying with replacement stock. 24. To be a key holder, locking up when required, maintaining security within the Pharmacy stores area at all times. 25. To regularly attend to contribute to team meetings and in the absence of the Chief Technician attend were appropriate meetings that require input from the Stores areas. 26. To deal with telephone and face-to-face enquiries and or complaints from a wide range of staff groups, resolving where possible and referring appropriate queries to relevant members of the pharmacy team 27. To ensure that all drug transactions are entered accurately and timely onto the pharmacy computer system so that stock discrepancies are kept to a minimum. 28. Participate in the creation, reporting and monitoring of workload data to support our key performance indicators etc. Generating action plans and supporting teams to complete the objectives developed, as necessary. 29. To take responsibility for personal continued professional development. 30. Duties of the post within the Pharmacy Store are performed in an area of restricted space with variable temperatures depending on the weather conditions. There is a requirement for a significant amount of bending, stretching, lifting and handling in the day to day duties. 31. Participate in the departmental weekends, Bank Holiday working and late duty rota as required. In addition the post holder may need to participate in a system of flexible shifts. 32. Any other duties which may be requested by the Chief Technician (Assistant Services Manager) following consultation. GENERAL DUTIES In addition to the key job responsibilities detailed in this job description all employees at Nottingham University Hospitals NHS Trust are expected to comply with the general duties detailed below: Infection Control To maintain a clean, safe environment, ensuring adherence to the Trust s standards of cleanliness, hygiene and infection control. Safeguarding children, young people and vulnerable adults

4 Nottingham University Hospitals is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff and volunteers are therefore expected to behave in such a way that supports this commitment. Information Governance All staff have an individual responsibility for creating accurate records of their work and for making entries into and managing all NHS records effectively in line with the Health Record Keeping Policy and other Health Records and Corporate Records Management policies and procedures in order to meet the Trust s legal, regulatory and accountability requirements. Health and Safety To take reasonable care to prevent injury to themselves or others who may be affected by their acts or omissions. To co-operate fully in discharging the Trust policies and procedures with regard to health and safety matters. To immediately report to their manager any shortcomings in health and safety procedures and practice. To report any accidents or dangerous incidents to their immediate manager and safety representative as early as possible and submit a completed accident/incident form. To use protective clothing and equipment where provided. Whilst the aim of the Trust is to promote a co-operative and constructive view of health and safety concerns in the organisation, all staff must be aware that a wilful or irresponsible disregard for safety matters may give rise to disciplinary proceedings. Governance To actively participate in governance activities to ensure that the highest standards of care and business conduct are achieved. General Policies Procedures and Practices To comply with all Trust policies, procedures and practices and to be responsible for keeping up to date with any changes to these. WORKING CONDITIONS Duties of the post within the Pharmacy Store are performed in an area of restricted space with variable temperatures depending on the weather conditions. There is a requirement for a significant amount of bending, stretching, lifting and handling in the day to day duties. There is some exposure to hazards when items are not disposed of at ward or department level following the Trust Procedures, including unsheathed needles, broken glass, mercury and body fluid samples Physical Effort: During a shift the post holder will frequently be required to exert physical effort and be required for periods of time to use IT equipment and attend staff meetings. When in the stores and distribution areas standing for long periods of time may occur. There may also be occasions where the post holder is expected to exert moderate physical effort (e.g. pushing trolleys between pharmacy areas). Lifting, bending and stretching will be required frequently on a daily basis. There will be face to face contact with healthcare professionals in this role which occasionally may be stressful and difficult. Mental Effort: During a shift the post holder may experience unpredictable workload with some extremely busy periods with lots of background noise/distractions. Constant concentration is required for accurate work. ACCESS TO PATIENTS

5 In undertaking the duties outlined above the post holder will have access to patients. This means that the post is exempt from the Rehabilitation of Offenders Act 1974 and all post holders must disclose any criminal conviction including those considered as spend under the Act. Post holders appointed to this will be required to consent to a check through the Criminal Records Bureau. REGISTERED HEALTH PROFESSIONALS All persons appointed to the post are required to hold registration with their appropriate professional Regulatory Body and comply with their professional code of conduct. Evidence of on-going registration will be required. JOB REVISION This job description should be regarded as a guide to the duties required and is not definitive or restrictive in any way. The duties of the post may be varied from time to time in response to changing circumstances. This job description does not form part of the contract of employment. Service Review A strategic review of all Trust services is taking place, as a result of which some services, or parts of some services, may transfer from one campus to the other. This will be decided in accordance with the most appropriate way to provide the best healthcare for patients in the future and all staff will be fully consulted on about the impact of any such decisions. TH/RK/LC Feb 16