Frequently Asked Questions on Government decisions on free allowance and water charges

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Frequently Asked Questions on Government decisions on free allowance and water charges"

Transcription

1 Frequently Asked Questions on Government decisions on free allowance and water charges 1. How much will households pay in water charges? 2. How has the average figure been calculated? 3. When will the actual price for water be known? 4. How will the Irish Water bill be structured? 5. When will households receive their first bills and how will bills be structured? 6. What is the level of free allowance? 7. What other affordability measures are being provided apart from the free allowance? 8. What medical conditions will qualify people for the capping of water bills? 9. What informed the Government s approach towards the free allowance, affordability supports and its other decisions? 10. Who is responsible for paying domestic water charges? 11. What happens if people do not pay their bills? 12. Who will be a customer of Irish Water? 13. What households will receive a free allowance? 14. Will there be provision for customers to apportion a free allowance between more than one residence? 15. Will there be different payment options for Irish Water? 16. What will happen to households on a group water scheme? 17. What decisions has the Government made today? 18. What are the details of the free first fix scheme? 19. When will the free first fix scheme commence? 20. Will households that have already been metered be able to avail of the free first fix scheme? 21. What is the timeline for remaining decisions regarding water charges? 22. What level will the standing charge be will it be 33% as suggested by Irish Water? 23. If there is no standing charge, will people have to pay water charges on second homes? 24. Will Irish Water s domestic customers in mixed use premises (i.e. a property with a business and a household) have the same free allowance as domestic customers in households? 25. Will there be rebates? 26. How might a proposed rebate system work? 27. What is the annual cost of water services? 28. What happens after 2016? 29. What happens next? 30. What are the Regulator s powers in water regulation? 31. Why do we need to pay for water? 32. How do I find out if I will be metered by the time water charges commence? 33. How can I proactivity monitor my water usage when the meter is underground? 1. How much will households pay in water charges? The Minister for the Environment, Community and Local Government has stated that the circa 537 million per annum in Government subvention of Irish Water in 2015 and 2016 will be conditional on the average water charge for households being 240 per year, subject to final assessment by the Commission for Energy Regulation. 2. How has the average figure been calculated? This average figure has been calculated on the basis of the projected operational and capital costs of Irish water based on a high level model and various CSO data. The CER will be reviewing Irish Water costs in detail to ensure that only efficiently incurred expenditure is passed on to customers. 1

2 3. When will the actual price for water be known? The Commission for Energy Regulation (CER) will make a final decision on the level of water charges in August, following public consultation on Irish Water s water charges plan. It has commenced public consultation on the tariff structure and design. The CER will outline decisions in June 2014 based on the outcome of this consultation and the policy direction of the Minister. 4. How will the Irish Water bill be structured? For households fitted with an Irish Water meter when charging commences, charges will be based on usage above a free allowance. Each household will receive a free allowance of 30,000 litres of water (and a corresponding amount of waste water treated) a year. To put this in context: the average household (2.7 people) uses about 140,000 litres of water per year in relation to its primary residence. In addition, households will receive from Irish Water a free allowance to cover a child s normal consumption of water supplied and waste water treated so that charges only apply to adults in households. The allowance per child will be up to 38,000 litres per annum - the level of consumption underpinning this allowance to be verified from actual metering data); charges will be based on usage above the free allowance. The Commission for Energy Regulation (CER) will, following public consultation, determine the water tariff as part of Irish Water s water charges plan the CER has indicated that this will be finalised in August. Households connected to the public systems but without an Irish Water meter will be charged on an assessed basis, using a good proxy for usage. The CER will, following public consultation, determine the assessed water tariff as part of Irish Water s water charges plan, which will be finalised in August. In addition, the Minister will be issuing the CER with a direction, using his statutory powers, to provide that: o the fixing of domestic charges for 2015 and 2016; o there will be no standing charge for domestic customers for social and environmental reasons (a minimum charge may be applied to properties that are not permanently occupied e.g. holiday homes); o assessed charges will be based primarily on occupancy and possibly refined based on data from metered usage to ensure that they are as close a proxy for metered usage as possible; o the CER to ensure provision is made for retrospective adjustment of charges including a rebate (above a reasonable threshold) in the context of transitional arrangements for people from moving from assessed to metered home; o charges to be capped for people with high water usage due to certain medical conditions; and o Irish Water to take account of the quality of services provided to customers, including circumstances where services are reduced or restricted (e.g. due to boil water notices). 5. When will households receive their first bills and how will bills be structured? Water charges will commence on 1 October 2014, but households can expect to receive their first bills in Quarter , with bills issued in arrears, similar to domestic electricity and gas bills. 6. What is the level of free allowance? Each household will receive a free allowance of 30,000 litres of supplied water (and a corresponding amount of waste water) a year per primary residence. In addition, households will receive an additional free allowance for every child under 18 (aligned with entitlement to child benefit) to cover a child s normal consumption of water supplied and waste water treated (this will be up to 38,000 2

3 litres per annum - the level of consumption underpinning this allowance to be verified from actual metering data); effectively, water charges will only apply to adults. This means for a family of 2 adults and 2 young children, using about 190,000 litres of water, the free allowance will be 106,000 litres - more than 50% of their usage. 7. What other affordability measures are being provided apart from the free allowance? People with high water usage for certain medical conditions will have their bills capped at the relevant assessed charge. The absence of a standing charge for domestic customers will benefit smaller households, who can then manage their usage, and the free allowance for children will benefit families. Irish Water s water charges plan will have to take account of the quality of services provided to customers, including circumstances where services are reduced or restricted (e.g. due to boil water notices). 8. What medical conditions will qualify people for the capping of water bills? The Minister for the Environment, Community and Local Government will issue a direction to the CER, following consultation with the Minister for Health, the HSE and Irish Water on qualifying conditions, which will for example include people using home kidney dialysis. 9. What informed the Government s approach towards the free allowance, affordability supports and its other decisions? The Government has sought, through its decisions on the free allowance, to protect larger families and households with single occupants, groups identified through work by an inter-departmental group (IDG) on affordability measures issues as being potentially vulnerable. These groups and people with high water usage due to medical conditions were also identified by the community and voluntary pillar of social partnership, which engaged with the IDG. The IDG will continue to work to oversee the practical administrative arrangements for the free allowance. 10. Who is responsible for paying domestic water charges? The occupier of a premises is liable for paying domestic water charges. Under the Water Services (No.2) Act 2013, it is presumed that the owner of a premises is the occupier unless proved otherwise. Where a customer fails to pay a charge, it shall be recoverable by Irish Water as a simple contract debt in any court of competent jurisdiction. 11. What happens if people do not pay their bills? Irish Water will have measures in place to allow for ease of payment of Bills. In the case of failure to pay, Irish Water is empowered to reduce water pressure in order to restrict supply. Water disconnection due to non-payment of domestic water charges is prohibited. If a customer fails to pay a water charge, it shall be recoverable by Irish Water as a contract debt in any court of competent jurisdiction. Irish Water will be required to ensure in the water charges plan submitted to the CER that free allowances are only applied to households who pay their charges in a timely manner i.e. where charges are paid in accordance with the approved water charges plan or an approved agreement. 12. Who will be a customer of Irish Water? 3

4 Water supplier Wastewater Irish Water customer? Public mains Public sewer Yes Public mains Own treatment Yes Group water scheme Public sewer Yes Group water scheme Own treatment* No Private well Public sewer Yes Private well Own treatment* No *Septic tank or wastewater treatment system 13. What households will receive a free allowance? Primary residences will receive a free household allowance. Free allowances for children will also apply to primary residences. Non-principal private residences (such as holiday homes) will not receive a free household allowance. 14. Will there be provision for customers to apportion a free allowance between more than one residence? No. The free allowance is for a person s primary residence. 15. Will there be different payment options for Irish Water? Irish Water will announce details of payment options in due course, as agreed with the CER, which has powers of direction over Irish Water to produce codes of practice relating to performance standards, customer billing, payment methods, Irish Water communication to customers and customer complaints. It is expected that, similar to payment systems for the other utility services, there will be a range of flexible payment options available for customers of Irish Water. Irish Water has signalled its intention to introduce a range of payment options for customers, including an easy payment option for customers who wish to make regular payments of not less than 10 per transaction. 16. What will happen to households on a group water scheme? The current subvention of group water schemes will be adjusted to align subvention with the free allowance approach towards households on public water supplies to ensure households in this sector receive equivalent support, while allowing for any transitional issues, to sustain improvements in quality in the group water sector. The Department of the Environment, Community and Local Government will consult with the National Federation of Group Water Schemes on arrangements for the group water sector. 17. What decisions has the Government made today? Each household will receive a free allowance of 30,000 litres of water supply (and a corresponding allowance for wastewater) per annum (for primary residences only). Each household will receive an additional allocation for every child under 18 (with entitlement aligned with child benefit) to cover the normal water consumption of a child. The Minister for the Environment, Community and Local Government will use his powers to issue a policy direction to the CER: o the domestic charging regime will be fixed for 2015 and 2016; 4

5 o for social and environmental reasons, there will be no standing charge for domestic customers (a minimum charge may be applied to properties that are not permanently occupied e.g. holiday homes); o Assessed charges will be based primarily on occupancy and possibly refined based on data from metered usage to ensure that they are as close a proxy for metered usage as possible; o the CER to ensure provision is made for retrospective adjustment of charges including a rebate (above a reasonable threshold) in the context of transitional arrangements for people from moving from assessed to metered home; o Charges to be capped for people with high water usage due to certain medical conditions; and o Irish Water to take account of the quality of services provided to customers, including circumstances where services are reduced or restricted (e.g. due to boil water notices). Irish Water will receive an operational subvention averaging in excess of 530m in 2015 and 2016, and provision is being made to provide equity of just over 400m in equity to Irish Water in 2015 and 2016 (this is in addition to a capital provision of 240m by way of equity in 2014). This will bring the overall capital programme in 2015 and 2016 to over 400m - 100m higher than current levels. Irish Water will deliver a free first fix scheme, entitling every household to a free fix of the first leak identified on a customer s water supply pipe. The Government will adjust the subsidy to group water schemes to ensure that households in that sector receive equitable support by comparison with households on public water supplies. 18. What are the details of the free first fix scheme? Irish Water will deliver a free first fix scheme, entitling every household to a free fix of the first leak on a customer s water supply pipe, between the property boundary to within one metre of a property. The scheme is estimated to cost some 51 million to the end of Details will be announced by Irish Water in due course. 19. When will the free first fix scheme commence? The commencement date and other details of the scheme will be announced by Irish Water shortly. 20. Will households that have already been metered be able to avail of the free first fix scheme? Yes. The commencement date and other details of the scheme will be announced by Irish Water shortly. 21. What is the timeline for remaining decisions regarding water charges? During 2014, the CER is expected to publicly consult and make decisions on a number of issues, including: domestic water charges tariff design and structure; non-domestic water charges tariff structure and glide path; Irish Water s interim revenue requirement (2014 to mid-2016); customer protection measures, including codes of practice; and connection charging methodology. The current timeline for the CER s public consultations and decisions is: Month Paper 5

6 April June July August Domestic tariff structure (part of water charges plan) consultation underway Non-domestic tariff structure and glidepath (part of water charges plan) consultation underway Water customer handbook consultation underway Water charges plan (including allowed revenue, tariff structures and levels, and connection charging methodology) consultation This paper will include draft decisions on the domestic tariff structure, non-domestic tariff structure and glidepath, and connection charging policy Water Customer Handbook (decision) Water Charges Plan (decision) 22. What level will the standing charge be will it be 33% as suggested by Irish Water? There will be no standing charge for domestic customers but a minimum charge may be applied to properties that are not permanently occupied e.g. holiday homes. 23. If there is no standing charge, will people have to pay water charges on second homes? While water charges will be based on usage with no free allowance in a second home where they are not permanently occupied a minimum charge may be applied. This will be considered by the CER. Therefore, any water usage in non-primary residences will be charged. 24. Will Irish Water s domestic customers in mixed use premises (i.e. a property with a business and a household) have the same free allowance as domestic customers in households? The CER will make a determination on this following public consultation on the non-domestic tariff structure. However, the Minister envisages that any decision by the CER will be guided by the principle of equity for all customers with a domestic supply. 25. Will there be rebates? The CER has commenced public consultation on the proposed structure of tariffs and this includes consideration of transitional arrangements for people moving from assessed to metered charges. The Minister has indicated his intention that CER should in this context ensure provision for retrospective adjustment of charges including a rebate (above a reasonable threshold). 26. How might a rebate system work? The Minister intends issuing a direction to the CER requiring it to ensure provision for retrospective adjustment of charges, i.e. a household s charges will be adjusted if assessed bills are higher, and above a certain threshold, than metered usage shows they should have been. 27. What is the annual cost of water services? The annual cost of water services is over 1 billion per annum. The Government s decisions on subvention and allowance were based on the level of funding required by Irish Water during 2015 and 2016 and an average level of domestic water charges that will contribute to the funding of water services. 28. What happens after 2016? It is anticipated that Government subvention to Irish Water will continue beyond Decisions on water charges beyond 2016 will be decided in advance of the next Irish Water revenue control period, The level of charges beyond 2016 will reflect the Government s policy in relation to free allowances and the utility s changing financial model as well as the need for extra investment to tackle the 6

7 current infrastructural deficit. The fact that Irish Water is a commercial semi-state body, with borrowing not included on the general government balance, provides alternatives for more sustainable funding for the sector. 29. What happens next? The CER has commenced public consultation on the proposed structure of tariffs. The Minister will publish the proposed direction to the CER in draft form, and so there will be ample opportunity for engagement on these issues in advance of the final setting of the charges by the CER in August Consultation by the CER in late June will provide information on the financial costs of Irish Water and the proposed level and structure of charges. Irish Water will deal with all the practical arrangements flowing from the CER consideration and Government decisions, including direct engagement with customers on qualifying for the free allowance as the process develops. 30. What are the Regulator s powers in water regulation? The CER is the independent economic regulator of Irish Water. The CER retains the power to advise the Minister on development and delivery of water services. It will: set performance standards for the new utility; examine Irish Water s operational costs and capital plans and approve water charges plans in the light of these costs; and have powers of direction over Irish Water to produce codes of practice relating to performance standards, customer billing, payment methods, Irish Water information communication to customers, and customer complaints. The Minister for the Environment may give the CER a direction of a general policy nature, which the CER must comply with. Such directions will only be given with adequate reasoning, consultation and advanced notice. Public consultation will form part of CER s decision-making processes. It has already held a public consultation on a proposed economic regulatory framework, which will inform the CER s advice to the Minister for the Environment, Community and Local Government on economic regulation. It is currently holding public consultations on the structure of the domestic and non-domestic tariffs, and on customer protection measures. 31. Why do we need to pay for water? Water and wastewater services are expensive and require increased infrastructural investment after years of underinvestment. The current funding situation, with only approximately 15% of costs borne directly by users, is unsustainable. The public water system requires urgent and increased investment. 23,500 people are on boil water notices. 40% of our water supply is lost on leakage. 16% of our water supplies are at risk, affecting over 1 million people. One-third of secondary waste water treatment plants had inadequate effluent standards in There is virtually no spare supply capacity in Dublin. With increased investment, these issues can be addressed. In order to secure extra investment in water services (to improve water quality, tackle pollution and address leakage), the Government is applying the user pays principle to water services. Those who use water will pay for it directly. 32. How do I find out if I will be metered by the time water charges commence? 7

8 Households can contact Irish Water s customer contact centre (Ph: ), which will provide an indicative timetable for when meters will be installed in a certain area. 33. How can I proactively monitor my water usage when the meter is underground? People can identify leakage by performing a meter reading before and after a period when the house is unoccupied and no appliance requiring water is in use. This can be done by lifting the lid of the meter, noting the reading, and checking it again after returning. In addition people can regularly check their water meter readings so see how many cubic metres (1 cubic meter equals 1,000 litres) have been used. The average water usage per person in Ireland is estimated at 145 litres per day). 8

Water Charges Plan Decision Paper (Executive Summary)

Water Charges Plan Decision Paper (Executive Summary) Water Charges Plan Decision Paper (Executive Summary) DOCUMENT TYPE: REFERENCE: DATE PUBLISHED: QUERIES TO: Decision Paper CER/14/746 30 September 2014 waterchargesplan@cer.ie The Commission for Energy

More information

Additional Services Charges

Additional Services Charges 50 Additional Services Charges 1 Additional Services Charges Irish Water has developed a proposed scheme of charges in line with anticipated Customer requests. The following proposed charges are to be

More information

Chapter 3 Objective: Meet Customer Expectations

Chapter 3 Objective: Meet Customer Expectations Chapter 3 Objective: Meet Customer Expectations 13 Irish Water Water Services Strategic Plan Our Strategic Aim Establish both Customer Trust and a Reputation for Excellent Service Introduction Irish Water

More information

EXPLANATORY MEMORANDUM TO THE CONTRACTS FOR DIFFERENCE (ELECTRICITY SUPPLIER OBLIGATIONS) REGULATIONS 2014. 2014 No. [XXXX]

EXPLANATORY MEMORANDUM TO THE CONTRACTS FOR DIFFERENCE (ELECTRICITY SUPPLIER OBLIGATIONS) REGULATIONS 2014. 2014 No. [XXXX] EXPLANATORY MEMORANDUM TO THE CONTRACTS FOR DIFFERENCE (ELECTRICITY SUPPLIER OBLIGATIONS) REGULATIONS 2014 2014 No. [XXXX] 1. This explanatory memorandum has been prepared by the Department for Energy

More information

Submission by the Society of St. Vincent de Paul to the Commission for Energy Regulation

Submission by the Society of St. Vincent de Paul to the Commission for Energy Regulation Submission by the Society of St. Vincent de Paul to the Commission for Energy Regulation Consultation on Debt Management, Debt Transfer and Debt Flagging (CER /14/119) June 2014 0 Contents Introduction

More information

Irish Water application guide

Irish Water application guide Irish Water application guide IW/V/B/0814 www.water.ie This publication is available in Braille, on CD and in large text format on request by calling 1890 448 448. If you would like to know more, please

More information

2011 No. ELECTRICITY GAS. The Warm Home Discount Regulations 2011

2011 No. ELECTRICITY GAS. The Warm Home Discount Regulations 2011 Draft Regulations laid before Parliament under section 31(2) of the Energy Act 2010, for approval by resolution of each House of Parliament. DRAFT STATUTORY INSTRUMENTS 2011 No. ELECTRICITY GAS The Warm

More information

Business and non-household charges scheme 2016/2017 Page 1 of 70

Business and non-household charges scheme 2016/2017 Page 1 of 70 Page 1 of 70 Charges schemes United Utilities Water Limited has published five charges schemes for 2016/2017 charging year. They include the charges to be paid for services provided by us in the course

More information

First Fix Leak Repair Scheme

First Fix Leak Repair Scheme Irish Water First Fix Leak Repair Scheme For Domestic Water Customers CER Consultation Public Submissions: Irish Water Response Submission to the CER Reg_PP_IW_FFLRS_003 31/07/15 1 Introduction This document

More information

Disconnection for arrears

Disconnection for arrears Chapter 8.. Disconnection for arrears This chapter covers: 1. When you can be disconnected for arrears (below) 2. Protection from disconnection (p120) 3. Preventing disconnection (p121) 4. At the point

More information

Florida Senate - 2016 SB 534

Florida Senate - 2016 SB 534 By Senator Hays 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 A bill to be entitled An act relating to water and wastewater; creating s. 159.8105, F.S.; requiring the Division

More information

Draft Water Services Strategic Plan

Draft Water Services Strategic Plan Draft Water Services Strategic Plan A Plan for the Future of Water Services Customer Water Wastewater Environment Growth Investment Safeguarding your water for your future Irish Water at a glance... Irish

More information

Bristol Water PR14 Business Plan

Bristol Water PR14 Business Plan - Executive Summary... 1 Retail Non-Household Default Levels of Service... 4 Default Levels of Service... 5 Introduction... 5 Non-Household Customer Research... 5 Default Service Levels... 9 Retail Non-Household

More information

United Utilities Water Limited - regional map

United Utilities Water Limited - regional map United Utilities Water Limited - regional map Page 2 of 60 HOUSEHOLD CHARGES SCHEME 2015/2016 1. Introduction...6 1.1 Charges scheme...6 1.2 Definitions...6 1.3 Amount of charges... 10 1.4 Value Added

More information

Water Services Strategic Plan

Water Services Strategic Plan Water Services Strategic Plan Issues Paper July 2014 Contents Introduction 3 Objective 1: Meeting Customer Expectations 5 Objective 2: Ensuring a safe and reliable water supply 7 Objective 3: Providing

More information

Water and sewerage services in Scotland: An overview of the competitive market

Water and sewerage services in Scotland: An overview of the competitive market Water and sewerage services in Scotland: An overview of the competitive market www.watercommission.co.uk www.watercommission.co.uk Overview of the market The competitive market for water and sewerage

More information

Staff Paper 6. Allowed for operating costs. 6.1 Introduction

Staff Paper 6. Allowed for operating costs. 6.1 Introduction Staff Paper 6 Allowed for operating costs This staff paper has been produced by our office to assist stakeholders in responding to the Draft Determination. The material reflected in this staff paper has

More information

Charges scheme 2015/2016 - Business and non-household

Charges scheme 2015/2016 - Business and non-household Charges scheme 2015/2016 - Business and non-household United Utilities Water Limited - regional map Page 2 of 72 CHARGES SCHEME 2015/2016 1. Introduction... 6 1.1 Charges scheme... 6 1.2 Definitions...

More information

INCOME MANAGEMENT POLICY

INCOME MANAGEMENT POLICY INCOME MANAGEMENT POLICY 1. Principles 2. Aims 3. Methods * Arrears Prevention * Debt Recovery * Rent Accounting 4. Statutory and Regulatory Requirements 5. Performance Monitoring 6. Review 7. Date of

More information

ANGLIAN WATER SERVICES LIMITED 2016-2017 WHOLESALE CHARGES SCHEME

ANGLIAN WATER SERVICES LIMITED 2016-2017 WHOLESALE CHARGES SCHEME ANGLIAN WATER SERVICES LIMITED 2016-2017 WHOLESALE CHARGES SCHEME This document sets out the Wholesale Charges Scheme made by Anglian Water Services Limited under Section 143 of the Water Industry Act

More information

Number 44 of 2014. Water Services Act 2014

Number 44 of 2014. Water Services Act 2014 Number 44 of 2014 Water Services Act 2014 Number 44 of 2014 WATER SERVICES ACT 2014 Section 1. Definitions 2. Plebiscite on ownership of Irish Water 3. Water charges - dwellings 4. Late payment charge

More information

Introduction to Guest House Classification Scheme. Registration & Classification

Introduction to Guest House Classification Scheme. Registration & Classification Registration & Classification 1. INTRODUCTION 1.1. Fáilte Ireland 1.2. Registration and Classification 2. MANDATORY GUEST HOUSE CLASSIFICATION SCHEME 2.1. Minimum Requirements 2.2. Point Scoring Opportunities

More information

YORKSHIRE WATER CHARGES SCHEME & SCALE OF OTHER CHARGES 2015/16

YORKSHIRE WATER CHARGES SCHEME & SCALE OF OTHER CHARGES 2015/16 YORKSHIRE WATER CHARGES SCHEME & SCALE OF OTHER CHARGES 2015/16 1 THE YORKSHIRE WATER SERVICES LIMITED CHARGES Foreword This booklet contains the charges for the financial year 2015/2016 of Yorkshire Water

More information

CANEGROWERS submission to the 30-year electricity strategy

CANEGROWERS submission to the 30-year electricity strategy Submission addressed to: Department of Energy and Water Supply Sent by email: electricitystrategy@dews.qld.gov.au CANEGROWERS submission to the 30-year electricity strategy Summary In this submission measures

More information

Electricity & Gas Retail Markets Annual Report 2014

Electricity & Gas Retail Markets Annual Report 2014 Electricity & Gas Retail Markets Annual Report 2014 DOCUMENT TYPE: REFERENCE: Information Paper CER/15/15112 DATE PUBLISHED: June 2015 QUERIES TO: info@cer.ie The Commission for Energy Regulation, The

More information

Cavan County Council. Rates information sheet

Cavan County Council. Rates information sheet Comhairle Chontae an Chabháin Cavan County Council Rates The following does not purport to be a legal interpretation of the law in relation to rates; its sole purpose is to provide basic guidance only

More information

ActewAGL Distribution Submission to the Australian Energy Regulator for the period 2016-2021

ActewAGL Distribution Submission to the Australian Energy Regulator for the period 2016-2021 CONSUMER SUMMARY ActewAGL Distribution Submission to the Australian Energy Regulator for the period 2016-2021 The Gas Network - Our 5 Year Plan Inside Our 2016-21 Plan What makes up your gas bill? Our

More information

NATIONAL BUDGET 2012/13

NATIONAL BUDGET 2012/13 NATIONAL BUDGET 2012/13 On 22 February 2012 the Finance Minister, Pravin Gordhan delivered his National Budget Speech and announced the tax proposals for the forthcoming year as well as proposals which

More information

ENSA TERMS AND CONDITIONS

ENSA TERMS AND CONDITIONS ENSA TERMS AND CONDITIONS 1. Contract Terms Under the contract agreement both The Customer and The Service Provider hereby agree to the following terms and conditions. 2. Commencement of the Agreement

More information

Water meters your questions answered

Water meters your questions answered Water meters your questions answered www.ofwat.gov.uk Information for household customers Water today, water tomorrow Water meters your questions answered Water meters your questions answered Our role

More information

Briefing on Introduction of Pay-by-Weight for Household Waste

Briefing on Introduction of Pay-by-Weight for Household Waste Briefing on Introduction of Pay-by-Weight for Household Waste 1. Background Why are we moving to pay-by-weight over the current arrangements? Waste companies currently charge for collecting waste in many

More information

Flogas Natural Gas. Codes of Practice. www.flogasnaturalgas.ie

Flogas Natural Gas. Codes of Practice. www.flogasnaturalgas.ie Flogas Natural Gas Codes of Practice Billing Billing Procedure Flogas will issue your bills bi-monthly within 7 working days of receipt of meter read information (actual or estimated) from the Network

More information

Legislative Council Panel on Environmental Affairs. Collection of Charges for District Cooling System at the Kai Tak Development

Legislative Council Panel on Environmental Affairs. Collection of Charges for District Cooling System at the Kai Tak Development For discussion on 17 July 2014 CB(1)1785/13-14(01) Legislative Council Panel on Environmental Affairs Collection of Charges for District Cooling System at the Kai Tak Development INTRODUCTION This paper

More information

Application for an allowance against sewerage charges for domestic customers

Application for an allowance against sewerage charges for domestic customers Additional information Application for an allowance against sewerage charges for domestic customers Please ensure that you complete all four sections of this questionnaire and return it to us at the address

More information

ON THE SCALES 2 OF 2012 NATIONAL BUDGET 2012

ON THE SCALES 2 OF 2012 NATIONAL BUDGET 2012 ON THE SCALES 2 OF 2012 NATIONAL BUDGET 2012 On 22 February 2012 the Finance Minister, Pravin Gordhan delivered his National Budget Speech. Whilst we have demonstrated resilience in the face of global

More information

New Water Connection Application (up to 32mm)

New Water Connection Application (up to 32mm) New Water Connection Application (up to 32mm) Under Article 79 of the Water and Sewerage Services (Northern Ireland) Order 2006 Please note - this form can be used to apply for new or replacement water

More information

Bills made easy The Consumer Council s guide to utility bills. The Consumer Council

Bills made easy The Consumer Council s guide to utility bills. The Consumer Council Bills made easy The Consumer Council s guide to utility bills The Consumer Council Introduction The Consumer Council has statutory powers to represent consumers in the areas of electricity, natural gas

More information

5.00 GAS SERVICE LINES

5.00 GAS SERVICE LINES First Revised Page 8 Replacing Original Page 8 5.00 GAS SERVICE LINES 5.01 Gas Service Line Design CenterPoint Energy will determine the location, size, kind, and type of all gas service lines, the method

More information

Anglian Water Services Limited. Charges Scheme. (Wholesale Primary Charges) for the year commencing 1st April 2015

Anglian Water Services Limited. Charges Scheme. (Wholesale Primary Charges) for the year commencing 1st April 2015 Anglian Water Services Limited s Scheme (Wholesale Primary s) for the year commencing 1st April 2015 This is the Wholesale Primary s Scheme which sets out the Wholesale Primary s fixed by Anglian Water

More information

Sraid Mhuirfean Uacht, Baile Atha Cliath 2, Eire. Circular 24/06

Sraid Mhuirfean Uacht, Baile Atha Cliath 2, Eire. Circular 24/06 An Roinn Airgeadais Department of Finance F?/93/05 31 July 2006 Sraid Mhuirfean Uacht, Baile Atha Cliath 2, Eire. Circular 24/06 Upper Merrion Street, Dublin 2, Ireland. Telephone: 353-1-676 7571 Facsimile:

More information

Queensland Solar Bonus Scheme. Policy Guide

Queensland Solar Bonus Scheme. Policy Guide Queensland Solar Bonus Scheme Policy Guide October, 2015 This publication has been compiled by Strategic Futures, Energy Industry Policy, Department of Energy and Water Supply. State of Queensland, 2015

More information

Leakage from customers supply pipes. code of practice

Leakage from customers supply pipes. code of practice Leakage from customers supply pipes code of practice South East Water This leaflet forms part of our Customer Code of Practice, which provides a guide to the services we provide for domestic customers.

More information

Hardship Policy-Victoria

Hardship Policy-Victoria Hardship Policy-Victoria Introduction: Keeping Momentum This Hardship Policy outlines the way in which Momentum Energy will assist domestic customers in all jurisdictions that are experiencing financial

More information

Determination of 2010 Transmission Allowed Revenue and Use of System Tariffs

Determination of 2010 Transmission Allowed Revenue and Use of System Tariffs Determination of 2010 Transmission Allowed Revenue and Use of System Tariffs DOCUMENT TYPE: REFERENCE: DATE PUBLISHED: QUERIES TO: Determination Paper CER/09/140 2 September 2009 Jamie Burke (jburke@cer.ie)

More information

Customer Service Standards. for the. Supply of Electricity. Permanent Residents of. Residential Parks

Customer Service Standards. for the. Supply of Electricity. Permanent Residents of. Residential Parks Customer Service Standards for the Supply of Electricity to Permanent Residents of Residential Parks www.fairtrading.nsw.gov.au AUGUST 2006 TABLE OF CONTENTS 1. INTRODUCTION...1 1.1 PREAMBLE...1 1.2 LEGISLATIVE

More information

General Charges Scheme

General Charges Scheme General Charges Scheme 2014 15 3164_02.12 _ SOUTHERN WATER GENERAL CHARGES SCHEME 2014-15 Contents Part 1 - Introduction and Commencement Part 2 - Principles for Measured and Unmeasured Charges 1. New

More information

Nursing Homes Support Scheme Bill 2008 Regulatory Impact Analysis

Nursing Homes Support Scheme Bill 2008 Regulatory Impact Analysis Nursing Homes Support Scheme Bill 2008 Regulatory Impact Analysis 1. Policy Context Government Policy on Long-term Care for Older People 1.1 Government policy in relation to older people is to support

More information

62-110. Certificate of convenience and necessity.

62-110. Certificate of convenience and necessity. Article 6. The Utility Franchise. 62-110. Certificate of convenience and necessity. (a) Except as provided for bus companies in Article 12 of this Chapter, no public utility shall hereafter begin the construction

More information

Domestic Terms and Conditions for Water Services

Domestic Terms and Conditions for Water Services Domestic Terms and Conditions for Water Services IW/DTC/1014 This publication is available in Braille, on CD and in large text format on request by calling 1890 448 448. If you have any questions or require

More information

Water and sewerage charges 2014-15. A guide for household customers

Water and sewerage charges 2014-15. A guide for household customers Water and sewerage charges 2014-15 A guide for household customers Water and sewerage charges 2014-15 A guide for household customers Southern Water is the appointed provider of sewerage services throughout

More information

Irish Water. Lead in Drinking Water. Mitigation Plan. Issues Paper. June 2015. 1 Lead in Drinking Water Mitigation Plan - Issues Paper

Irish Water. Lead in Drinking Water. Mitigation Plan. Issues Paper. June 2015. 1 Lead in Drinking Water Mitigation Plan - Issues Paper Irish Water Lead in Drinking Water Mitigation Plan Issues Paper June 2015 1 Lead in Drinking Water Mitigation Plan - Issues Paper Summary Factsheet Drinking Water as produced and distributed by Irish Water

More information

ELECTRICITY [CH.194 35

ELECTRICITY [CH.194 35 ELECTRICITY [CH.194 35 ABACO ELECTRIC COMPANY LIMITED REGULATIONS (SECTION 60) [Commencement 15th May, 1972] 1. These Regulations may be cited as the Abaco Electric Company Limited Regulations. 2. In these

More information

CER Consultation regarding Customer Protection in the Deregulated Electricity Market

CER Consultation regarding Customer Protection in the Deregulated Electricity Market CER Consultation regarding Customer Protection in the Deregulated Electricity Market The National Consumer Agency (NCA) welcomes the opportunity to comment on the Commission for Energy Regulation s (CER)

More information

Tackling Bad Debt in the Water Industry

Tackling Bad Debt in the Water Industry Tackling Bad Debt in the Water Industry A Defra consultation paper Consumer Council for Water Response April 2012 1. Introduction 1.1 The Consumer Council for Water (CCWater) is the statutory consumer

More information

ABACO POWER AND LIGHT COMPANY LIMITED REGULATIONS

ABACO POWER AND LIGHT COMPANY LIMITED REGULATIONS CH.194 64] ELECTRICITY Fuel Adjustment Clause: The energy charge shall be increased or decreased 0.15c/KWhr for each 1.0c (or major fraction thereof) by which the cost of diesel fuel consumed by the Company

More information

Staying Connected. Hardship policy and program details. 1. Overview

Staying Connected. Hardship policy and program details. 1. Overview Staying Connected Hardship policy and program details 1. Overview Staying Connected is AGL s national hardship program. Launched in early 2003, the program was developed in consultation with AGL s Customer

More information

Agenda. Watered-down incentives? Bad debt in the water industry. Advancing economics in business. Watered-down incentives? Comparisons across time

Agenda. Watered-down incentives? Bad debt in the water industry. Advancing economics in business. Watered-down incentives? Comparisons across time Agenda Advancing economics in business Watered-down incentives? Bad debt in the water industry In the context of rising consumer debt levels, outstanding debts to water companies in England and Wales have

More information

Dealing with leaks. Our code of practice: on leakage

Dealing with leaks. Our code of practice: on leakage Dealing with leaks Our code of practice: on leakage Our code of practice on leakage In this leaflet Here at Northumbrian Water we have a duty to all of our customers and to the environment to promote the

More information

Changes in regulated electricity prices from 1 July 2012

Changes in regulated electricity prices from 1 July 2012 Independent Pricing and Regulatory Tribunal FACT SHEET Changes in regulated electricity prices from 1 July 2012 Based on Final Determination, 13 June 2012 The Independent Pricing and Regulatory Tribunal

More information

Extension of the Registered Gas Installer Scheme to include Non-Domestic Gas Works Consultation Document

Extension of the Registered Gas Installer Scheme to include Non-Domestic Gas Works Consultation Document Extension of the Registered Gas Installer Scheme to include Non-Domestic Gas Works Consultation Document DOCUMENT TYPE: REFERENCE: DATE PUBLISHED: CLOSING DATE: RESPONSES TO: Consultation Document CER/14/425

More information

Code of Conduct on Mortgage Arrears

Code of Conduct on Mortgage Arrears 2010 Code of Conduct on Mortgage Arrears CHAPTER 1 SCOPE INTRODUCTION This Code sets out how mortgage lenders (referred to in this document as lenders ) must treat borrowers in or facing mortgage arrears,

More information

April 2012 OPERATING PROCEDURE COMPENSATION FOR WRONGFUL DISCONNECTION

April 2012 OPERATING PROCEDURE COMPENSATION FOR WRONGFUL DISCONNECTION April 2012 OPERATING PROCEDURE COMPENSATION FOR WRONGFUL DISCONNECTION i TABLE OF CONTENTS 1. BACKGROUND... 1 1.1 Purpose... 1 1.2 Legislative intent and context... 1 1.3 Scope... 1 1.4 Commencement...

More information

Policies and Practices of the ethekwini Municipality Water and Sanitation Unit

Policies and Practices of the ethekwini Municipality Water and Sanitation Unit Policies and Practices of the ethekwini Municipality Water and Sanitation Unit Revision 1 26 April 2012 Summary of revisions 1. The document was approved at the Council meeting on 2012-03-23 Report WS2012/005

More information

Your Guide to Household Water Metering

Your Guide to Household Water Metering Your Guide to Household Water Metering Introduction It s generally considered that it s fairer to pay for the amount of water you actually use, rather than by a fixed amount. After all, you pay for electricity

More information

LOCAL GOVERNMENT AUDIT SERVICE. Statutory Audit Report. to the. Members of Dublin City Council. for the

LOCAL GOVERNMENT AUDIT SERVICE. Statutory Audit Report. to the. Members of Dublin City Council. for the LOCAL GOVERNMENT AUDIT SERVICE Statutory Audit Report to the Members of Dublin City Council for the Year Ended 31 December 2012 CONTENTS Paragraph Introduction 1 Main Issues 2 Financial Performance 3 Financial

More information

Leakage Code of Practice. Domestic Customers

Leakage Code of Practice. Domestic Customers Leakage Code of Practice Domestic Customers A Leakage Code of Practice Domestic Customers The advice in this Leakage Code of Practice is important and has been approved by the Water Services Regulation

More information

Number 2 of 2011 MULTI-UNIT DEVELOPMENTS ACT 2011 ARRANGEMENT OF SECTIONS. 3. Conditions relating to sale of units in multi-unit developments.

Number 2 of 2011 MULTI-UNIT DEVELOPMENTS ACT 2011 ARRANGEMENT OF SECTIONS. 3. Conditions relating to sale of units in multi-unit developments. Number 2 of 2011 MULTI-UNIT DEVELOPMENTS ACT 2011 Section 1. Interpretation. 2. Application of Act. ARRANGEMENT OF SECTIONS 3. Conditions relating to sale of units in multi-unit developments. 4. Transfer

More information

Review of the Independent Financial Advice Service

Review of the Independent Financial Advice Service Review of the Independent Financial Advice Service Report: December 2013 CHAPTER 1 EXECUTIVE SUMMARY 4 1.1 Introduction 4 1.2 Independent Financial Advice Service 4 1.3 Approach to the review 5 2.0 Main

More information

Transfer pricing in the Scottish water industry: Scottish Water s compliance with Regulatory Accounting Rule 5

Transfer pricing in the Scottish water industry: Scottish Water s compliance with Regulatory Accounting Rule 5 Transfer pricing in the Scottish water industry: Scottish Water s compliance with Regulatory Accounting Rule 5 A report to the Water Industry Commission for Scotland strategic management consultants ltd

More information

Review of Guidelines for Dealing with Household Customers in Debt

Review of Guidelines for Dealing with Household Customers in Debt Review of Guidelines for Dealing with Household Customers in Debt An Ofwat consultation CCWater response January 2007 January 2007 OFWAT: REVIEW OF GUIDELINES FOR DEALING WITH HOUSEHOLD CUSTOMERS IN DEBT

More information

Scheme of charges 2014/2015. How we calculate your bill

Scheme of charges 2014/2015. How we calculate your bill Scheme of charges 2014/2015 How we calculate your bill 2 Severn Trent Water Scheme of charges 2014/15 Contents General information and explanation What we do 4 How we charge you 5 VAT 6 Frequently asked

More information

Utilities. Services. Infrastructure. Irish Water Business Plan. Transforming Water Services in Ireland to 2021 UTILITIES INFRASTRUCTURE SERVICES

Utilities. Services. Infrastructure. Irish Water Business Plan. Transforming Water Services in Ireland to 2021 UTILITIES INFRASTRUCTURE SERVICES Utilities Services Infrastructure Irish Water Business Plan Transforming Water Services in Ireland to 2021 UTILITIES INFRASTRUCTURE SERVICES 2 Irish Water Business Plan Contents Executive Summary...4 1

More information

Universal Credit: capital and income

Universal Credit: capital and income Universal Credit: capital and income September 2011 1 SUMMARY OF ILLUSTRATIVE REGULATIONS 1. This paper contains an initial, illustrative set of regulations on the treatment of capital and income in Universal

More information

National Energy Action s Northern Ireland response to CFD Implementation in NI Strategic issues Discussion Paper

National Energy Action s Northern Ireland response to CFD Implementation in NI Strategic issues Discussion Paper National Energy Action s Northern Ireland response to CFD Implementation in NI Strategic issues Discussion Paper May 2015 National Energy Action Northern Ireland (NEA NI), the leading national fuel poverty

More information

Mortgage Arrears Resolution Process (MARP) Booklet. Important information for customers experiencing financial difficulties

Mortgage Arrears Resolution Process (MARP) Booklet. Important information for customers experiencing financial difficulties Mortgage Arrears Resolution Process (MARP) Booklet Important information for customers experiencing financial difficulties The Mortgage Arrears Resolution Process (MARP) We at Start Mortgages recognise

More information

Electricity & Gas Retail Markets Annual Report 2013

Electricity & Gas Retail Markets Annual Report 2013 Electricity & Gas Retail Markets Annual Report 2013 DOCUMENT TYPE: REFERENCE: Information Paper CER/14/134 DATE PUBLISHED: 25 th June 2014 QUERIES TO: Adrienne Costello acostello@cer.ie The Commission

More information

Customer Engagement Program. Stage 1 Report. March 2014. Understanding customer values, needs & expectations. Government of South Australia

Customer Engagement Program. Stage 1 Report. March 2014. Understanding customer values, needs & expectations. Government of South Australia Customer Engagement Program Stage 1 Report Understanding customer values, needs & expectations March 2014 Government of South Australia Welcome to SA Water s Customer Engagement Program This report summarises

More information

The Energy UK Safety Net Protecting Vulnerable Customers from Disconnection 17 April 2014

The Energy UK Safety Net Protecting Vulnerable Customers from Disconnection 17 April 2014 The Energy UK Safety Net Protecting Vulnerable Customers from Disconnection 17 April 2014 Introduction The main domestic energy suppliers in Great Britain - British Gas, EDF Energy, npower, E.ON, Scottish

More information

Full Cost Pricing Policy. A Queensland Government Policy Statement

Full Cost Pricing Policy. A Queensland Government Policy Statement Full Cost Pricing Policy A Queensland Government Policy Statement Queensland Treasury 2010 Contents Overview 3 1 Introduction 4 1.1 Application of Full Cost Pricing 4 1.2 Relationship with other competitive

More information

Scheme of Charges 2009/10

Scheme of Charges 2009/10 Scheme of Charges 2009/10 Water, Sewerage and Sewage Disposal Trade Effluent Customer Information 2009/2010 1 1 Contents General information and explanation 1 What we do How we charge you - household and

More information

Code of Practice on Debt Recovery

Code of Practice on Debt Recovery Code of Practice on Debt Recovery SSE is a trading name of SSE Water Limited, which is a member of the SSE Group. The Registered Office of SSE Water Limited is 55 Vastern Road, Reading RG1 8BU. Registered

More information

FAST FACTS. Sub-topic: Shared Services Contact: Hilary Murphy-Fagan (Mob ) Lead topic: National Shared Services Office

FAST FACTS. Sub-topic: Shared Services Contact: Hilary Murphy-Fagan (Mob ) Lead topic: National Shared Services Office Lead topic: National Shared Services Office Sub-topic: Shared Services Contact: Hilary Murphy-Fagan (Mob 086 0263177) Joan Curry (Mob 086 0202873) FAST FACTS Shared Service Vote A dedicated Vote has been

More information

Western Australia Kalbarri Vision Reticulated LPG. Terms and Conditions

Western Australia Kalbarri Vision Reticulated LPG. Terms and Conditions Energy Offer Contract Terms for ] electricity Origin Energy Retail Limited ABN 22 078 868 425 Western Australia Kalbarri Vision Reticulated LPG Terms and Conditions Thank you for choosing Origin Energy

More information

Wastewater & Stormwater By-law

Wastewater & Stormwater By-law Wastewater & Stormwater By-law WM-28 Consolidated December 8, 2015 In Force and Effect January 1, 2016 As Amended by By-law No. Date Passed at Council WM-28-14001 December 3, 2013 WM-28-14002 November

More information

Application Reduced Repayment Form for Alternative Mortgage Repayments

Application Reduced Repayment Form for Alternative Mortgage Repayments Application Reduced Repayment Form for Alternative Mortgage Repayments DOCUMENTS CHECKLIST Borrower 1 Borrower 2 Valuation Fee A property valuation must be carried prior to the assessment of all Voluntary

More information

Consultation on the future management of private water supply pipes. A Department for Environment Food & Rural Affairs (Defra) Consultation

Consultation on the future management of private water supply pipes. A Department for Environment Food & Rural Affairs (Defra) Consultation Consultation on the future management of private water supply pipes A Department for Environment Food & Rural Affairs (Defra) Consultation Consumer Council for Water response July 2013 1. Introduction

More information

Ausgrid Network Pricing Proposal For the Financial Year Ending June 2013. May 2012

Ausgrid Network Pricing Proposal For the Financial Year Ending June 2013. May 2012 Ausgrid Network Pricing Proposal For the Financial Year Ending June 2013 May 2012 Table of Contents PART 1 APPROACH TO PRICE SETTING 1. INTRODUCTION AND OVERVIEW... 4 2. BACKGROUND... 6 3. PRICING METHODOLOGY...

More information

8 Operation of the Emergency Call Answering Service

8 Operation of the Emergency Call Answering Service 8 Operation of the Emergency Call Answering Service 8.1 All emergency calls made in the State are handled by the Emergency Call Answering Service (ECAS). The ECAS is operated from three centres, located

More information

SUBCHAPTER H: UTILITY SUBMETERING AND ALLOCATION 291.121-291.127 Effective January 6, 2011

SUBCHAPTER H: UTILITY SUBMETERING AND ALLOCATION 291.121-291.127 Effective January 6, 2011 Texas Commission on Environmental Quality Page 1 SUBCHAPTER H: UTILITY SUBMETERING AND ALLOCATION 291.121-291.127 Effective January 6, 2011 291.121. General Rules and Definitions. (a) Purpose and scope.

More information

Standard Gas. Terms and Conditions. synergy.net.au. June 2014. MKSYN0002C_P May 2014 ABN 58 673 830 106

Standard Gas. Terms and Conditions. synergy.net.au. June 2014. MKSYN0002C_P May 2014 ABN 58 673 830 106 Standard Gas Terms and Conditions June 2014 MKSYN0002C_P May 2014 synergy.net.au ABN 58 673 830 106 Contents 1. Supply of gas... 4 2. We will comply with certain codes, standards and policies... 4 3. When

More information

RULE NO. 10 TERMINATION OF SERVICE A. NONPERMISSIBLE REASONS TO DISCONNECT SERVICE

RULE NO. 10 TERMINATION OF SERVICE A. NONPERMISSIBLE REASONS TO DISCONNECT SERVICE Las Vegas, Nevada 89193-8510 Original A.C.C. Sheet No. 233 A. NONPERMISSIBLE REASONS TO DISCONNECT SERVICE 1. The Utility may not disconnect service for any of the reasons stated below: a. Nonpayment of

More information

Regulatory Reform of the International Education Sector and the Student Immigration Regime. Policy Statement

Regulatory Reform of the International Education Sector and the Student Immigration Regime. Policy Statement Regulatory Reform of the International Education Sector and the Student Immigration Regime Policy Statement September 2014 1. INTRODUCTION 1.1 Ireland has a strong reputation for delivery of high quality

More information

GAS INDUSTRY ACT 2001 COST RECOVERY ORDER IN COUNCIL

GAS INDUSTRY ACT 2001 COST RECOVERY ORDER IN COUNCIL GAS INDUSTRY ACT 2001 COST RECOVERY ORDER IN COUNCIL The Lieutenant-Governor as the Governor s deputy, with the advice of the Executive Council, under section 68 of the Gas Industry Act 2001 ( the Act

More information

Choosing a care home and paying for your accommodation and care

Choosing a care home and paying for your accommodation and care ADULT SOCIAL CARE Adult Residential or Nursing Care Choosing a care home and paying for your accommodation and care Guidance for Service Users April 2015 The contents of this booklet apply only to placements

More information

South Lanarkshire Council Debt Recovery Policy

South Lanarkshire Council Debt Recovery Policy South Lanarkshire Council Debt Recovery Policy If you need this information in another language or format, please contact us to see how we can best meet your needs. Phone 0303 123 1015 or email equalities@southlanarkshire.gov.uk

More information

Keeping your home: home owners

Keeping your home: home owners Keeping your home: home owners What help can I get to pay my mortgage? What should I do if I can t pay my mortgage? Can a lender repossess my home? provided by the Citizens Information Board provided by

More information

H 7. Factoring Policy. If you require this policy in a different format please ask a member of staff. Date of Approval Oct 12 Review Due Dec 15

H 7. Factoring Policy. If you require this policy in a different format please ask a member of staff. Date of Approval Oct 12 Review Due Dec 15 H 7 Factoring Policy If you require this policy in a different format please ask a member of staff Date of Approval Oct 12 Review Due Dec 15 1.0 The Association s Objective 1.1 Elderpark Housing Association

More information

Review of the Housing Grants for Older People and People with a Disability

Review of the Housing Grants for Older People and People with a Disability Review of the Housing Grants for Older People and People with a Disability July 2013 Table of Contents 1. Introduction... 2 2. Outline of the Schemes under Review... 3 2.1 Overview... 3 2.2 Housing Adaptation

More information

The Levy Control Framework

The Levy Control Framework Report by the Comptroller and Auditor General Department of Energy & Climate Change The Levy Control Framework HC 815 SESSION 2013-14 27 NOVEMBER 2013 4 Key facts The Levy Control Framework Key facts 2bn

More information