Frequently Asked Questions on Government decisions on free allowance and water charges
|
|
- Jerome Roberts
- 7 years ago
- Views:
Transcription
1 Frequently Asked Questions on Government decisions on free allowance and water charges 1. How much will households pay in water charges? 2. How has the average figure been calculated? 3. When will the actual price for water be known? 4. How will the Irish Water bill be structured? 5. When will households receive their first bills and how will bills be structured? 6. What is the level of free allowance? 7. What other affordability measures are being provided apart from the free allowance? 8. What medical conditions will qualify people for the capping of water bills? 9. What informed the Government s approach towards the free allowance, affordability supports and its other decisions? 10. Who is responsible for paying domestic water charges? 11. What happens if people do not pay their bills? 12. Who will be a customer of Irish Water? 13. What households will receive a free allowance? 14. Will there be provision for customers to apportion a free allowance between more than one residence? 15. Will there be different payment options for Irish Water? 16. What will happen to households on a group water scheme? 17. What decisions has the Government made today? 18. What are the details of the free first fix scheme? 19. When will the free first fix scheme commence? 20. Will households that have already been metered be able to avail of the free first fix scheme? 21. What is the timeline for remaining decisions regarding water charges? 22. What level will the standing charge be will it be 33% as suggested by Irish Water? 23. If there is no standing charge, will people have to pay water charges on second homes? 24. Will Irish Water s domestic customers in mixed use premises (i.e. a property with a business and a household) have the same free allowance as domestic customers in households? 25. Will there be rebates? 26. How might a proposed rebate system work? 27. What is the annual cost of water services? 28. What happens after 2016? 29. What happens next? 30. What are the Regulator s powers in water regulation? 31. Why do we need to pay for water? 32. How do I find out if I will be metered by the time water charges commence? 33. How can I proactivity monitor my water usage when the meter is underground? 1. How much will households pay in water charges? The Minister for the Environment, Community and Local Government has stated that the circa 537 million per annum in Government subvention of Irish Water in 2015 and 2016 will be conditional on the average water charge for households being 240 per year, subject to final assessment by the Commission for Energy Regulation. 2. How has the average figure been calculated? This average figure has been calculated on the basis of the projected operational and capital costs of Irish water based on a high level model and various CSO data. The CER will be reviewing Irish Water costs in detail to ensure that only efficiently incurred expenditure is passed on to customers. 1
2 3. When will the actual price for water be known? The Commission for Energy Regulation (CER) will make a final decision on the level of water charges in August, following public consultation on Irish Water s water charges plan. It has commenced public consultation on the tariff structure and design. The CER will outline decisions in June 2014 based on the outcome of this consultation and the policy direction of the Minister. 4. How will the Irish Water bill be structured? For households fitted with an Irish Water meter when charging commences, charges will be based on usage above a free allowance. Each household will receive a free allowance of 30,000 litres of water (and a corresponding amount of waste water treated) a year. To put this in context: the average household (2.7 people) uses about 140,000 litres of water per year in relation to its primary residence. In addition, households will receive from Irish Water a free allowance to cover a child s normal consumption of water supplied and waste water treated so that charges only apply to adults in households. The allowance per child will be up to 38,000 litres per annum - the level of consumption underpinning this allowance to be verified from actual metering data); charges will be based on usage above the free allowance. The Commission for Energy Regulation (CER) will, following public consultation, determine the water tariff as part of Irish Water s water charges plan the CER has indicated that this will be finalised in August. Households connected to the public systems but without an Irish Water meter will be charged on an assessed basis, using a good proxy for usage. The CER will, following public consultation, determine the assessed water tariff as part of Irish Water s water charges plan, which will be finalised in August. In addition, the Minister will be issuing the CER with a direction, using his statutory powers, to provide that: o the fixing of domestic charges for 2015 and 2016; o there will be no standing charge for domestic customers for social and environmental reasons (a minimum charge may be applied to properties that are not permanently occupied e.g. holiday homes); o assessed charges will be based primarily on occupancy and possibly refined based on data from metered usage to ensure that they are as close a proxy for metered usage as possible; o the CER to ensure provision is made for retrospective adjustment of charges including a rebate (above a reasonable threshold) in the context of transitional arrangements for people from moving from assessed to metered home; o charges to be capped for people with high water usage due to certain medical conditions; and o Irish Water to take account of the quality of services provided to customers, including circumstances where services are reduced or restricted (e.g. due to boil water notices). 5. When will households receive their first bills and how will bills be structured? Water charges will commence on 1 October 2014, but households can expect to receive their first bills in Quarter , with bills issued in arrears, similar to domestic electricity and gas bills. 6. What is the level of free allowance? Each household will receive a free allowance of 30,000 litres of supplied water (and a corresponding amount of waste water) a year per primary residence. In addition, households will receive an additional free allowance for every child under 18 (aligned with entitlement to child benefit) to cover a child s normal consumption of water supplied and waste water treated (this will be up to 38,000 2
3 litres per annum - the level of consumption underpinning this allowance to be verified from actual metering data); effectively, water charges will only apply to adults. This means for a family of 2 adults and 2 young children, using about 190,000 litres of water, the free allowance will be 106,000 litres - more than 50% of their usage. 7. What other affordability measures are being provided apart from the free allowance? People with high water usage for certain medical conditions will have their bills capped at the relevant assessed charge. The absence of a standing charge for domestic customers will benefit smaller households, who can then manage their usage, and the free allowance for children will benefit families. Irish Water s water charges plan will have to take account of the quality of services provided to customers, including circumstances where services are reduced or restricted (e.g. due to boil water notices). 8. What medical conditions will qualify people for the capping of water bills? The Minister for the Environment, Community and Local Government will issue a direction to the CER, following consultation with the Minister for Health, the HSE and Irish Water on qualifying conditions, which will for example include people using home kidney dialysis. 9. What informed the Government s approach towards the free allowance, affordability supports and its other decisions? The Government has sought, through its decisions on the free allowance, to protect larger families and households with single occupants, groups identified through work by an inter-departmental group (IDG) on affordability measures issues as being potentially vulnerable. These groups and people with high water usage due to medical conditions were also identified by the community and voluntary pillar of social partnership, which engaged with the IDG. The IDG will continue to work to oversee the practical administrative arrangements for the free allowance. 10. Who is responsible for paying domestic water charges? The occupier of a premises is liable for paying domestic water charges. Under the Water Services (No.2) Act 2013, it is presumed that the owner of a premises is the occupier unless proved otherwise. Where a customer fails to pay a charge, it shall be recoverable by Irish Water as a simple contract debt in any court of competent jurisdiction. 11. What happens if people do not pay their bills? Irish Water will have measures in place to allow for ease of payment of Bills. In the case of failure to pay, Irish Water is empowered to reduce water pressure in order to restrict supply. Water disconnection due to non-payment of domestic water charges is prohibited. If a customer fails to pay a water charge, it shall be recoverable by Irish Water as a contract debt in any court of competent jurisdiction. Irish Water will be required to ensure in the water charges plan submitted to the CER that free allowances are only applied to households who pay their charges in a timely manner i.e. where charges are paid in accordance with the approved water charges plan or an approved agreement. 12. Who will be a customer of Irish Water? 3
4 Water supplier Wastewater Irish Water customer? Public mains Public sewer Yes Public mains Own treatment Yes Group water scheme Public sewer Yes Group water scheme Own treatment* No Private well Public sewer Yes Private well Own treatment* No *Septic tank or wastewater treatment system 13. What households will receive a free allowance? Primary residences will receive a free household allowance. Free allowances for children will also apply to primary residences. Non-principal private residences (such as holiday homes) will not receive a free household allowance. 14. Will there be provision for customers to apportion a free allowance between more than one residence? No. The free allowance is for a person s primary residence. 15. Will there be different payment options for Irish Water? Irish Water will announce details of payment options in due course, as agreed with the CER, which has powers of direction over Irish Water to produce codes of practice relating to performance standards, customer billing, payment methods, Irish Water communication to customers and customer complaints. It is expected that, similar to payment systems for the other utility services, there will be a range of flexible payment options available for customers of Irish Water. Irish Water has signalled its intention to introduce a range of payment options for customers, including an easy payment option for customers who wish to make regular payments of not less than 10 per transaction. 16. What will happen to households on a group water scheme? The current subvention of group water schemes will be adjusted to align subvention with the free allowance approach towards households on public water supplies to ensure households in this sector receive equivalent support, while allowing for any transitional issues, to sustain improvements in quality in the group water sector. The Department of the Environment, Community and Local Government will consult with the National Federation of Group Water Schemes on arrangements for the group water sector. 17. What decisions has the Government made today? Each household will receive a free allowance of 30,000 litres of water supply (and a corresponding allowance for wastewater) per annum (for primary residences only). Each household will receive an additional allocation for every child under 18 (with entitlement aligned with child benefit) to cover the normal water consumption of a child. The Minister for the Environment, Community and Local Government will use his powers to issue a policy direction to the CER: o the domestic charging regime will be fixed for 2015 and 2016; 4
5 o for social and environmental reasons, there will be no standing charge for domestic customers (a minimum charge may be applied to properties that are not permanently occupied e.g. holiday homes); o Assessed charges will be based primarily on occupancy and possibly refined based on data from metered usage to ensure that they are as close a proxy for metered usage as possible; o the CER to ensure provision is made for retrospective adjustment of charges including a rebate (above a reasonable threshold) in the context of transitional arrangements for people from moving from assessed to metered home; o Charges to be capped for people with high water usage due to certain medical conditions; and o Irish Water to take account of the quality of services provided to customers, including circumstances where services are reduced or restricted (e.g. due to boil water notices). Irish Water will receive an operational subvention averaging in excess of 530m in 2015 and 2016, and provision is being made to provide equity of just over 400m in equity to Irish Water in 2015 and 2016 (this is in addition to a capital provision of 240m by way of equity in 2014). This will bring the overall capital programme in 2015 and 2016 to over 400m - 100m higher than current levels. Irish Water will deliver a free first fix scheme, entitling every household to a free fix of the first leak identified on a customer s water supply pipe. The Government will adjust the subsidy to group water schemes to ensure that households in that sector receive equitable support by comparison with households on public water supplies. 18. What are the details of the free first fix scheme? Irish Water will deliver a free first fix scheme, entitling every household to a free fix of the first leak on a customer s water supply pipe, between the property boundary to within one metre of a property. The scheme is estimated to cost some 51 million to the end of Details will be announced by Irish Water in due course. 19. When will the free first fix scheme commence? The commencement date and other details of the scheme will be announced by Irish Water shortly. 20. Will households that have already been metered be able to avail of the free first fix scheme? Yes. The commencement date and other details of the scheme will be announced by Irish Water shortly. 21. What is the timeline for remaining decisions regarding water charges? During 2014, the CER is expected to publicly consult and make decisions on a number of issues, including: domestic water charges tariff design and structure; non-domestic water charges tariff structure and glide path; Irish Water s interim revenue requirement (2014 to mid-2016); customer protection measures, including codes of practice; and connection charging methodology. The current timeline for the CER s public consultations and decisions is: Month Paper 5
6 April June July August Domestic tariff structure (part of water charges plan) consultation underway Non-domestic tariff structure and glidepath (part of water charges plan) consultation underway Water customer handbook consultation underway Water charges plan (including allowed revenue, tariff structures and levels, and connection charging methodology) consultation This paper will include draft decisions on the domestic tariff structure, non-domestic tariff structure and glidepath, and connection charging policy Water Customer Handbook (decision) Water Charges Plan (decision) 22. What level will the standing charge be will it be 33% as suggested by Irish Water? There will be no standing charge for domestic customers but a minimum charge may be applied to properties that are not permanently occupied e.g. holiday homes. 23. If there is no standing charge, will people have to pay water charges on second homes? While water charges will be based on usage with no free allowance in a second home where they are not permanently occupied a minimum charge may be applied. This will be considered by the CER. Therefore, any water usage in non-primary residences will be charged. 24. Will Irish Water s domestic customers in mixed use premises (i.e. a property with a business and a household) have the same free allowance as domestic customers in households? The CER will make a determination on this following public consultation on the non-domestic tariff structure. However, the Minister envisages that any decision by the CER will be guided by the principle of equity for all customers with a domestic supply. 25. Will there be rebates? The CER has commenced public consultation on the proposed structure of tariffs and this includes consideration of transitional arrangements for people moving from assessed to metered charges. The Minister has indicated his intention that CER should in this context ensure provision for retrospective adjustment of charges including a rebate (above a reasonable threshold). 26. How might a rebate system work? The Minister intends issuing a direction to the CER requiring it to ensure provision for retrospective adjustment of charges, i.e. a household s charges will be adjusted if assessed bills are higher, and above a certain threshold, than metered usage shows they should have been. 27. What is the annual cost of water services? The annual cost of water services is over 1 billion per annum. The Government s decisions on subvention and allowance were based on the level of funding required by Irish Water during 2015 and 2016 and an average level of domestic water charges that will contribute to the funding of water services. 28. What happens after 2016? It is anticipated that Government subvention to Irish Water will continue beyond Decisions on water charges beyond 2016 will be decided in advance of the next Irish Water revenue control period, The level of charges beyond 2016 will reflect the Government s policy in relation to free allowances and the utility s changing financial model as well as the need for extra investment to tackle the 6
7 current infrastructural deficit. The fact that Irish Water is a commercial semi-state body, with borrowing not included on the general government balance, provides alternatives for more sustainable funding for the sector. 29. What happens next? The CER has commenced public consultation on the proposed structure of tariffs. The Minister will publish the proposed direction to the CER in draft form, and so there will be ample opportunity for engagement on these issues in advance of the final setting of the charges by the CER in August Consultation by the CER in late June will provide information on the financial costs of Irish Water and the proposed level and structure of charges. Irish Water will deal with all the practical arrangements flowing from the CER consideration and Government decisions, including direct engagement with customers on qualifying for the free allowance as the process develops. 30. What are the Regulator s powers in water regulation? The CER is the independent economic regulator of Irish Water. The CER retains the power to advise the Minister on development and delivery of water services. It will: set performance standards for the new utility; examine Irish Water s operational costs and capital plans and approve water charges plans in the light of these costs; and have powers of direction over Irish Water to produce codes of practice relating to performance standards, customer billing, payment methods, Irish Water information communication to customers, and customer complaints. The Minister for the Environment may give the CER a direction of a general policy nature, which the CER must comply with. Such directions will only be given with adequate reasoning, consultation and advanced notice. Public consultation will form part of CER s decision-making processes. It has already held a public consultation on a proposed economic regulatory framework, which will inform the CER s advice to the Minister for the Environment, Community and Local Government on economic regulation. It is currently holding public consultations on the structure of the domestic and non-domestic tariffs, and on customer protection measures. 31. Why do we need to pay for water? Water and wastewater services are expensive and require increased infrastructural investment after years of underinvestment. The current funding situation, with only approximately 15% of costs borne directly by users, is unsustainable. The public water system requires urgent and increased investment. 23,500 people are on boil water notices. 40% of our water supply is lost on leakage. 16% of our water supplies are at risk, affecting over 1 million people. One-third of secondary waste water treatment plants had inadequate effluent standards in There is virtually no spare supply capacity in Dublin. With increased investment, these issues can be addressed. In order to secure extra investment in water services (to improve water quality, tackle pollution and address leakage), the Government is applying the user pays principle to water services. Those who use water will pay for it directly. 32. How do I find out if I will be metered by the time water charges commence? 7
8 Households can contact Irish Water s customer contact centre (Ph: ), which will provide an indicative timetable for when meters will be installed in a certain area. 33. How can I proactively monitor my water usage when the meter is underground? People can identify leakage by performing a meter reading before and after a period when the house is unoccupied and no appliance requiring water is in use. This can be done by lifting the lid of the meter, noting the reading, and checking it again after returning. In addition people can regularly check their water meter readings so see how many cubic metres (1 cubic meter equals 1,000 litres) have been used. The average water usage per person in Ireland is estimated at 145 litres per day). 8
Water Charges Plan Decision Paper (Executive Summary)
Water Charges Plan Decision Paper (Executive Summary) DOCUMENT TYPE: REFERENCE: DATE PUBLISHED: QUERIES TO: Decision Paper CER/14/746 30 September 2014 waterchargesplan@cer.ie The Commission for Energy
More informationAdditional Services Charges
50 Additional Services Charges 1 Additional Services Charges Irish Water has developed a proposed scheme of charges in line with anticipated Customer requests. The following proposed charges are to be
More informationChapter 3 Objective: Meet Customer Expectations
Chapter 3 Objective: Meet Customer Expectations 13 Irish Water Water Services Strategic Plan Our Strategic Aim Establish both Customer Trust and a Reputation for Excellent Service Introduction Irish Water
More informationEXPLANATORY MEMORANDUM TO THE CONTRACTS FOR DIFFERENCE (ELECTRICITY SUPPLIER OBLIGATIONS) REGULATIONS 2014. 2014 No. [XXXX]
EXPLANATORY MEMORANDUM TO THE CONTRACTS FOR DIFFERENCE (ELECTRICITY SUPPLIER OBLIGATIONS) REGULATIONS 2014 2014 No. [XXXX] 1. This explanatory memorandum has been prepared by the Department for Energy
More information2011 No. ELECTRICITY GAS. The Warm Home Discount Regulations 2011
Draft Regulations laid before Parliament under section 31(2) of the Energy Act 2010, for approval by resolution of each House of Parliament. DRAFT STATUTORY INSTRUMENTS 2011 No. ELECTRICITY GAS The Warm
More informationIrish Water application guide
Irish Water application guide IW/V/B/0814 www.water.ie This publication is available in Braille, on CD and in large text format on request by calling 1890 448 448. If you would like to know more, please
More informationBusiness and non-household charges scheme 2016/2017 Page 1 of 70
Page 1 of 70 Charges schemes United Utilities Water Limited has published five charges schemes for 2016/2017 charging year. They include the charges to be paid for services provided by us in the course
More informationINCOME MANAGEMENT POLICY
INCOME MANAGEMENT POLICY 1. Principles 2. Aims 3. Methods * Arrears Prevention * Debt Recovery * Rent Accounting 4. Statutory and Regulatory Requirements 5. Performance Monitoring 6. Review 7. Date of
More informationDisconnection for arrears
Chapter 8.. Disconnection for arrears This chapter covers: 1. When you can be disconnected for arrears (below) 2. Protection from disconnection (p120) 3. Preventing disconnection (p121) 4. At the point
More informationFirst Fix Leak Repair Scheme
Irish Water First Fix Leak Repair Scheme For Domestic Water Customers CER Consultation Public Submissions: Irish Water Response Submission to the CER Reg_PP_IW_FFLRS_003 31/07/15 1 Introduction This document
More informationUnited Utilities Water Limited - regional map
United Utilities Water Limited - regional map Page 2 of 60 HOUSEHOLD CHARGES SCHEME 2015/2016 1. Introduction...6 1.1 Charges scheme...6 1.2 Definitions...6 1.3 Amount of charges... 10 1.4 Value Added
More informationDraft Water Services Strategic Plan
Draft Water Services Strategic Plan A Plan for the Future of Water Services Customer Water Wastewater Environment Growth Investment Safeguarding your water for your future Irish Water at a glance... Irish
More informationCharges scheme 2015/2016 - Business and non-household
Charges scheme 2015/2016 - Business and non-household United Utilities Water Limited - regional map Page 2 of 72 CHARGES SCHEME 2015/2016 1. Introduction... 6 1.1 Charges scheme... 6 1.2 Definitions...
More informationWater and sewerage services in Scotland: An overview of the competitive market
Water and sewerage services in Scotland: An overview of the competitive market www.watercommission.co.uk www.watercommission.co.uk Overview of the market The competitive market for water and sewerage
More informationANGLIAN WATER SERVICES LIMITED 2016-2017 WHOLESALE CHARGES SCHEME
ANGLIAN WATER SERVICES LIMITED 2016-2017 WHOLESALE CHARGES SCHEME This document sets out the Wholesale Charges Scheme made by Anglian Water Services Limited under Section 143 of the Water Industry Act
More informationIntroduction to Guest House Classification Scheme. Registration & Classification
Registration & Classification 1. INTRODUCTION 1.1. Fáilte Ireland 1.2. Registration and Classification 2. MANDATORY GUEST HOUSE CLASSIFICATION SCHEME 2.1. Minimum Requirements 2.2. Point Scoring Opportunities
More informationHardship Policy-Victoria
Hardship Policy-Victoria Introduction: Keeping Momentum This Hardship Policy outlines the way in which Momentum Energy will assist domestic customers in all jurisdictions that are experiencing financial
More informationWater Services Strategic Plan
Water Services Strategic Plan Issues Paper July 2014 Contents Introduction 3 Objective 1: Meeting Customer Expectations 5 Objective 2: Ensuring a safe and reliable water supply 7 Objective 3: Providing
More informationNumber 44 of 2014. Water Services Act 2014
Number 44 of 2014 Water Services Act 2014 Number 44 of 2014 WATER SERVICES ACT 2014 Section 1. Definitions 2. Plebiscite on ownership of Irish Water 3. Water charges - dwellings 4. Late payment charge
More informationBristol Water PR14 Business Plan
- Executive Summary... 1 Retail Non-Household Default Levels of Service... 4 Default Levels of Service... 5 Introduction... 5 Non-Household Customer Research... 5 Default Service Levels... 9 Retail Non-Household
More informationStaff Paper 6. Allowed for operating costs. 6.1 Introduction
Staff Paper 6 Allowed for operating costs This staff paper has been produced by our office to assist stakeholders in responding to the Draft Determination. The material reflected in this staff paper has
More informationENSA TERMS AND CONDITIONS
ENSA TERMS AND CONDITIONS 1. Contract Terms Under the contract agreement both The Customer and The Service Provider hereby agree to the following terms and conditions. 2. Commencement of the Agreement
More informationYORKSHIRE WATER CHARGES SCHEME & SCALE OF OTHER CHARGES 2015/16
YORKSHIRE WATER CHARGES SCHEME & SCALE OF OTHER CHARGES 2015/16 1 THE YORKSHIRE WATER SERVICES LIMITED CHARGES Foreword This booklet contains the charges for the financial year 2015/2016 of Yorkshire Water
More informationNumber 2 of 2011 MULTI-UNIT DEVELOPMENTS ACT 2011 ARRANGEMENT OF SECTIONS. 3. Conditions relating to sale of units in multi-unit developments.
Number 2 of 2011 MULTI-UNIT DEVELOPMENTS ACT 2011 Section 1. Interpretation. 2. Application of Act. ARRANGEMENT OF SECTIONS 3. Conditions relating to sale of units in multi-unit developments. 4. Transfer
More informationFlorida Senate - 2016 SB 534
By Senator Hays 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 A bill to be entitled An act relating to water and wastewater; creating s. 159.8105, F.S.; requiring the Division
More informationWater meters your questions answered
Water meters your questions answered www.ofwat.gov.uk Information for household customers Water today, water tomorrow Water meters your questions answered Water meters your questions answered Our role
More informationBriefing on Introduction of Pay-by-Weight for Household Waste
Briefing on Introduction of Pay-by-Weight for Household Waste 1. Background Why are we moving to pay-by-weight over the current arrangements? Waste companies currently charge for collecting waste in many
More information62-110. Certificate of convenience and necessity.
Article 6. The Utility Franchise. 62-110. Certificate of convenience and necessity. (a) Except as provided for bus companies in Article 12 of this Chapter, no public utility shall hereafter begin the construction
More informationFlogas Natural Gas. Codes of Practice. www.flogasnaturalgas.ie
Flogas Natural Gas Codes of Practice Billing Billing Procedure Flogas will issue your bills bi-monthly within 7 working days of receipt of meter read information (actual or estimated) from the Network
More informationCANEGROWERS submission to the 30-year electricity strategy
Submission addressed to: Department of Energy and Water Supply Sent by email: electricitystrategy@dews.qld.gov.au CANEGROWERS submission to the 30-year electricity strategy Summary In this submission measures
More informationON THE SCALES 2 OF 2012 NATIONAL BUDGET 2012
ON THE SCALES 2 OF 2012 NATIONAL BUDGET 2012 On 22 February 2012 the Finance Minister, Pravin Gordhan delivered his National Budget Speech. Whilst we have demonstrated resilience in the face of global
More informationDomestic Terms and Conditions for Water Services
Domestic Terms and Conditions for Water Services IW/DTC/1014 This publication is available in Braille, on CD and in large text format on request by calling 1890 448 448. If you have any questions or require
More informationReview of the Independent Financial Advice Service
Review of the Independent Financial Advice Service Report: December 2013 CHAPTER 1 EXECUTIVE SUMMARY 4 1.1 Introduction 4 1.2 Independent Financial Advice Service 4 1.3 Approach to the review 5 2.0 Main
More informationBills made easy The Consumer Council s guide to utility bills. The Consumer Council
Bills made easy The Consumer Council s guide to utility bills The Consumer Council Introduction The Consumer Council has statutory powers to represent consumers in the areas of electricity, natural gas
More informationElectricity & Gas Retail Markets Annual Report 2014
Electricity & Gas Retail Markets Annual Report 2014 DOCUMENT TYPE: REFERENCE: Information Paper CER/15/15112 DATE PUBLISHED: June 2015 QUERIES TO: info@cer.ie The Commission for Energy Regulation, The
More informationActewAGL Distribution Submission to the Australian Energy Regulator for the period 2016-2021
CONSUMER SUMMARY ActewAGL Distribution Submission to the Australian Energy Regulator for the period 2016-2021 The Gas Network - Our 5 Year Plan Inside Our 2016-21 Plan What makes up your gas bill? Our
More informationAnglian Water Services Limited. Charges Scheme. (Wholesale Primary Charges) for the year commencing 1st April 2015
Anglian Water Services Limited s Scheme (Wholesale Primary s) for the year commencing 1st April 2015 This is the Wholesale Primary s Scheme which sets out the Wholesale Primary s fixed by Anglian Water
More informationApplication Reduced Repayment Form for Alternative Mortgage Repayments
Application Reduced Repayment Form for Alternative Mortgage Repayments DOCUMENTS CHECKLIST Borrower 1 Borrower 2 Valuation Fee A property valuation must be carried prior to the assessment of all Voluntary
More informationTAX STRATEGY GROUP PAY RELATED SOCIAL INSURANCE CHANGES
TSG 12/07 TAX STRATEGY GROUP PAY RELATED SOCIAL INSURANCE CHANGES Introduction 1. This paper sets the principal policy issues relating to any consideration of PRSI changes in Budget 2013. It reviews developments
More informationLeakage from customers supply pipes. code of practice
Leakage from customers supply pipes code of practice South East Water This leaflet forms part of our Customer Code of Practice, which provides a guide to the services we provide for domestic customers.
More informationGeneral Charges Scheme
General Charges Scheme 2014 15 3164_02.12 _ SOUTHERN WATER GENERAL CHARGES SCHEME 2014-15 Contents Part 1 - Introduction and Commencement Part 2 - Principles for Measured and Unmeasured Charges 1. New
More informationUnofficial Consolidation
CENTRAL BANK (SUPERVISION AND ENFORCEMENT) ACT 2013 (SECTION 48) (LENDING TO SMALL AND MEDIUM-SIZED ENTERPRISES) REGULATIONS 2015 (S.I. No. 585 of 2015) Unofficial Consolidation This document is an unofficial
More informationApplication for an allowance against sewerage charges for domestic customers
Additional information Application for an allowance against sewerage charges for domestic customers Please ensure that you complete all four sections of this questionnaire and return it to us at the address
More informationStaying Connected. Hardship policy and program details. 1. Overview
Staying Connected Hardship policy and program details 1. Overview Staying Connected is AGL s national hardship program. Launched in early 2003, the program was developed in consultation with AGL s Customer
More informationCER Consultation regarding Customer Protection in the Deregulated Electricity Market
CER Consultation regarding Customer Protection in the Deregulated Electricity Market The National Consumer Agency (NCA) welcomes the opportunity to comment on the Commission for Energy Regulation s (CER)
More informationIrish Water. Lead in Drinking Water. Mitigation Plan. Issues Paper. June 2015. 1 Lead in Drinking Water Mitigation Plan - Issues Paper
Irish Water Lead in Drinking Water Mitigation Plan Issues Paper June 2015 1 Lead in Drinking Water Mitigation Plan - Issues Paper Summary Factsheet Drinking Water as produced and distributed by Irish Water
More informationCustomer protection and empowerment on energy market
Customer protection and empowerment on energy market Anna Bednarska, Head of the Retail Market Unit Energy Regulatory Office in Poland Capacity Building for Sustainable Energy Regulation in Eastern Europe
More informationNATIONAL BUDGET 2012/13
NATIONAL BUDGET 2012/13 On 22 February 2012 the Finance Minister, Pravin Gordhan delivered his National Budget Speech and announced the tax proposals for the forthcoming year as well as proposals which
More informationAgenda. Watered-down incentives? Bad debt in the water industry. Advancing economics in business. Watered-down incentives? Comparisons across time
Agenda Advancing economics in business Watered-down incentives? Bad debt in the water industry In the context of rising consumer debt levels, outstanding debts to water companies in England and Wales have
More informationDealing with leaks. Our code of practice: on leakage
Dealing with leaks Our code of practice: on leakage Our code of practice on leakage In this leaflet Here at Northumbrian Water we have a duty to all of our customers and to the environment to promote the
More informationExtension of the Registered Gas Installer Scheme to include Non-Domestic Gas Works Consultation Document
Extension of the Registered Gas Installer Scheme to include Non-Domestic Gas Works Consultation Document DOCUMENT TYPE: REFERENCE: DATE PUBLISHED: CLOSING DATE: RESPONSES TO: Consultation Document CER/14/425
More informationApril 2012 OPERATING PROCEDURE COMPENSATION FOR WRONGFUL DISCONNECTION
April 2012 OPERATING PROCEDURE COMPENSATION FOR WRONGFUL DISCONNECTION i TABLE OF CONTENTS 1. BACKGROUND... 1 1.1 Purpose... 1 1.2 Legislative intent and context... 1 1.3 Scope... 1 1.4 Commencement...
More informationNursing Homes Support Scheme Bill 2008 Regulatory Impact Analysis
Nursing Homes Support Scheme Bill 2008 Regulatory Impact Analysis 1. Policy Context Government Policy on Long-term Care for Older People 1.1 Government policy in relation to older people is to support
More informationChanges in regulated electricity prices from 1 July 2012
Independent Pricing and Regulatory Tribunal FACT SHEET Changes in regulated electricity prices from 1 July 2012 Based on Final Determination, 13 June 2012 The Independent Pricing and Regulatory Tribunal
More informationYOUR RIGHTS AS AN ELECTRIC OR NATURAL GAS UTILITY CUSTOMER
For Your Information EG-1 YOUR RIGHTS AS AN ELECTRIC OR NATURAL GAS UTILITY CUSTOMER Are you a residential, small commercial or agricultural customer of an electric or natural gas utility company regulated
More informationGAS INDUSTRY ACT 2001 COST RECOVERY ORDER IN COUNCIL
GAS INDUSTRY ACT 2001 COST RECOVERY ORDER IN COUNCIL The Lieutenant-Governor as the Governor s deputy, with the advice of the Executive Council, under section 68 of the Gas Industry Act 2001 ( the Act
More informationPolicies and Practices of the ethekwini Municipality Water and Sanitation Unit
Policies and Practices of the ethekwini Municipality Water and Sanitation Unit Revision 1 26 April 2012 Summary of revisions 1. The document was approved at the Council meeting on 2012-03-23 Report WS2012/005
More informationWater and sewerage charges 2014-15. A guide for household customers
Water and sewerage charges 2014-15 A guide for household customers Water and sewerage charges 2014-15 A guide for household customers Southern Water is the appointed provider of sewerage services throughout
More informationCOMMUNITY LAW SERVICE (NORTHMAPTON & COUNTY) Response to Questions for NBC Social Welfare Reform Scrutiny Panel
COMMUNITY LAW SERVICE (NORTHMAPTON & COUNTY) Response to Questions for NBC Social Welfare Reform Scrutiny Panel Northampton Borough Council Scrutiny Panel Core Questions 1 Please would you provide a brief
More informationSouth East Region Leakage Code of Practice. Affinity Water Limited CODE OF PRACTICE ON LEAKAGE
1 of 13 Affinity Water Limited CODE OF PRACTICE ON LEAKAGE LEAKAGE FROM DOMESTIC CUSTOMERS WATER SUPPLY PIPES Dated: 10 July 2014 1 INTRODUCTION 2 of 13 The Company is committed to a policy of water efficiency
More informationUtilities. Services. Infrastructure. Irish Water Business Plan. Transforming Water Services in Ireland to 2021 UTILITIES INFRASTRUCTURE SERVICES
Utilities Services Infrastructure Irish Water Business Plan Transforming Water Services in Ireland to 2021 UTILITIES INFRASTRUCTURE SERVICES 2 Irish Water Business Plan Contents Executive Summary...4 1
More informationLeakage Code of Practice. Domestic Customers
Leakage Code of Practice Domestic Customers A Leakage Code of Practice Domestic Customers The advice in this Leakage Code of Practice is important and has been approved by the Water Services Regulation
More informationCustomer Service Standards. for the. Supply of Electricity. Permanent Residents of. Residential Parks
Customer Service Standards for the Supply of Electricity to Permanent Residents of Residential Parks www.fairtrading.nsw.gov.au AUGUST 2006 TABLE OF CONTENTS 1. INTRODUCTION...1 1.1 PREAMBLE...1 1.2 LEGISLATIVE
More informationTECHNICAL ALERT 02/2016 PERSONAL INSOLVENCY (AMENDMENT) ACT 2015
TECHNICAL ALERT 02/2016 PERSONAL INSOLVENCY (AMENDMENT) ACT 2015 Readers of this document should note that the interpretation of detailed provisions of this amending legislation has yet to be tested in
More informationThe Energy UK Safety Net Protecting Vulnerable Customers from Disconnection 17 April 2014
The Energy UK Safety Net Protecting Vulnerable Customers from Disconnection 17 April 2014 Introduction The main domestic energy suppliers in Great Britain - British Gas, EDF Energy, npower, E.ON, Scottish
More informationRestructure, Redeployment and Redundancy
Restructure, Redeployment and Redundancy Purpose and Scope From time to time the Lake District National Park Authority will need to reorganise its services and staffing to meet changes that arise in future
More informationStandard conditions of the Electricity Distribution Licence
Gas and Electricity Markets Authority ELECTRICITY ACT 1989 Standard conditions of the Electricity Distribution Licence Statutory Consultation: 29 April 2008 SECTION A: STANDARD CONDITIONS FOR ALL ELECTRICITY
More informationELECTRICITY [CH.194 35
ELECTRICITY [CH.194 35 ABACO ELECTRIC COMPANY LIMITED REGULATIONS (SECTION 60) [Commencement 15th May, 1972] 1. These Regulations may be cited as the Abaco Electric Company Limited Regulations. 2. In these
More informationA Guide to the Mortgage Arrears Resolution Process (MARP)
EBS Building Society is regulated by Central Bank of Ireland Chief office of EBS: 2 Burlington Road, Dublin 4. Registered No.139 USEFUL CONTACT DETAILS: Citizens Information Board Lo Call: 1890 777121
More informationAPPLICATION FOR FINANCIAL ASSISTANCE
APPLICATION FOR FINANCIAL ASSISTANCE BEFORE COMPLETING THE APPLICATION FORM, PLEASE CAREFULLY READ THE NOTES BELOW. When you have completed the application form, you should detach these notes and keep
More informationElectricity & Gas Retail Markets Annual Report 2013
Electricity & Gas Retail Markets Annual Report 2013 DOCUMENT TYPE: REFERENCE: Information Paper CER/14/134 DATE PUBLISHED: 25 th June 2014 QUERIES TO: Adrienne Costello acostello@cer.ie The Commission
More informationWestern Australia Kalbarri Vision Reticulated LPG. Terms and Conditions
Energy Offer Contract Terms for ] electricity Origin Energy Retail Limited ABN 22 078 868 425 Western Australia Kalbarri Vision Reticulated LPG Terms and Conditions Thank you for choosing Origin Energy
More informationNational Disability Authority Submission
National Disability Authority Submission Universal Health Insurance The National Disability Authority, the independent statutory advisory body on disability policy and practice, welcomes the opportunity
More informationABACO POWER AND LIGHT COMPANY LIMITED REGULATIONS
CH.194 64] ELECTRICITY Fuel Adjustment Clause: The energy charge shall be increased or decreased 0.15c/KWhr for each 1.0c (or major fraction thereof) by which the cost of diesel fuel consumed by the Company
More informationConditions means the standard terms and conditions set out in this document;
October 2014 Conditions of Supply for Electricity SME Business Customers These are our terms and conditions which are applicable to Commercial Customers with tariffs in Duos Group DG1, DG2, DG 5 or DG
More informationEssential Water. Customer Charter
Essential Water Customer Charter Who is Essential Water? Essential Water is a division of Essential Energy and provides water supply services to over 20,000 people in Broken Hill, Menindee, Sunset Strip
More informationCommittee Response 26 th October 2015
EUA response to the Investor confidence in the UK energy sector inquiry This submission is from the Energy and Utilities Alliance (EUA) a not for profit trade association that provides a leading industry
More informationMortgage Arrears Resolution Process
Mortgage Arrears Resolution Process AIB Mortgage Arrears Resolution Process A practical guide for AIB mortgage customers. Drop in to any branch 1890 252 008 www.aib.ie Working together to find resolutions.
More informationTackling Bad Debt in the Water Industry
Tackling Bad Debt in the Water Industry A Defra consultation paper Consumer Council for Water Response April 2012 1. Introduction 1.1 The Consumer Council for Water (CCWater) is the statutory consumer
More informationCode of Practice on Debt Recovery
Code of Practice on Debt Recovery SSE is a trading name of SSE Water Limited, which is a member of the SSE Group. The Registered Office of SSE Water Limited is 55 Vastern Road, Reading RG1 8BU. Registered
More informationDetermination of 2010 Transmission Allowed Revenue and Use of System Tariffs
Determination of 2010 Transmission Allowed Revenue and Use of System Tariffs DOCUMENT TYPE: REFERENCE: DATE PUBLISHED: QUERIES TO: Determination Paper CER/09/140 2 September 2009 Jamie Burke (jburke@cer.ie)
More informationWastewater & Stormwater By-law
Wastewater & Stormwater By-law WM-28 Consolidated December 8, 2015 In Force and Effect January 1, 2016 As Amended by By-law No. Date Passed at Council WM-28-14001 December 3, 2013 WM-28-14002 November
More informationScotland 10,000 homes connected
1 2 Scotland 10,000 homes connected 3 Despite ESCO specific examples of Customer Charters and agreements drafted to protect customers there is the increasing recognition that particularly in new build
More informationSubmission to Standing Committee of Officials Of Consumer Affairs (SCOCA) on draft Australian Consumer Law Regulations
Submission to Standing Committee of Officials Of Consumer Affairs (SCOCA) on draft Australian Consumer Law Regulations October 2010 1 1. About the Australian Direct Marketing Association ADMA is the peak
More informationStandard Gas. Terms and Conditions. synergy.net.au. June 2014. MKSYN0002C_P May 2014 ABN 58 673 830 106
Standard Gas Terms and Conditions June 2014 MKSYN0002C_P May 2014 synergy.net.au ABN 58 673 830 106 Contents 1. Supply of gas... 4 2. We will comply with certain codes, standards and policies... 4 3. When
More informationOnline Fixed Energy A Guaranteed Deal
Online Fixed Energy A Guaranteed Deal Online Fixed Price Energy September 2016 Prices effective from 27th August 2015 Subject to availability and may be withdrawn from sale at any time. Online Fixed Price
More informationSraid Mhuirfean Uacht, Baile Atha Cliath 2, Eire. Circular 24/06
An Roinn Airgeadais Department of Finance F?/93/05 31 July 2006 Sraid Mhuirfean Uacht, Baile Atha Cliath 2, Eire. Circular 24/06 Upper Merrion Street, Dublin 2, Ireland. Telephone: 353-1-676 7571 Facsimile:
More informationFIFE COUNCIL INTEGRATED INCOME COLLECTION AND DEBT RECOVERY POLICY
Appendix A FIFE COUNCIL INTEGRATED INCOME COLLECTION AND DEBT RECOVERY POLICY INTRODUCTION 1.1 This document details the Council s policies on the billing, collection and recovery of monies due to the
More informationRULE NO. 10 TERMINATION OF SERVICE A. NONPERMISSIBLE REASONS TO DISCONNECT SERVICE
Las Vegas, Nevada 89193-8510 Original A.C.C. Sheet No. 233 A. NONPERMISSIBLE REASONS TO DISCONNECT SERVICE 1. The Utility may not disconnect service for any of the reasons stated below: a. Nonpayment of
More informationTARIFF SCHEDULES FOR HIGH TENSION CONSUMERS. Table of Contents
Annexure-1-B ANNEXURE TO TARIFF ORDER PASSED BY MPERC For Financial Year 2006-07 MADHYA PRADESH ELECTRICITY REGULATORY COMMISSION TARIFF SCHEDULES FOR HIGH TENSION CONSUMERS Table of Contents Sr No Particulars
More informationDEPARTMENT OF ENERGY AND CLIMATE CHANGE. GREEN DEAL CODE OF PRACTICE (Version 4)
DEPARTMENT OF ENERGY AND CLIMATE CHANGE GREEN DEAL CODE OF PRACTICE (Version 4) 23 June 2014 DEPARTMENT OF ENERGY AND CLIMATE CHANGE GREEN DEAL CODE OF PRACTICE (Version 4) This Code of Practice was laid
More informationCorporate Policy and Strategy Committee
Corporate Policy and Strategy Committee 10.00am, Tuesday, 23 February 2016 Corporate Debt Policy Annual Report Item number Report number Executive/routine Wards Executive summary The Corporate Debt Policy
More informationUpdating the New Zealand Emissions Trading Scheme: Consultation Document
Updating the New Zealand Emissions Trading Scheme: Consultation Document submission: Updating the New Zealand Emissions Trading Scheme: A Consultation Document 11 May 2012 John Johnston Head of Government
More informationCORPORATE PLAN 2012-13 2013-14 2014-15
CORPORATE PLAN 2012-13 2013-14 2014-15 V0.3 170412 1 1. Introduction This Corporate Plan identifies the main strategic challenges facing the Agency over the next three years, and sets out its key performance
More informationDrainage. Information for those with problem drains
Drainage Information for those with problem drains Contents 1 Purpose 2 Introduction 2 Explanations: what is a drain and what is a sewer 3 Explanation of the responsibilities for public and private sewers
More informationTerms & Conditions. Terms & Conditions. For Business Electricity Customers
Terms & Conditions Page No. 1. OUR OBLIGATION TO EACH OTHER 3 2. START OF SUPPLY & DURATION 3 3. ACCESS TO PREMISES AND METERS 3-4 4. PRICES & PRICE CHANGES 4-5 5. BILLING & PAYMENT 5-6 6. SECURITY FOR
More informationReview of Guidelines for Dealing with Household Customers in Debt
Review of Guidelines for Dealing with Household Customers in Debt An Ofwat consultation CCWater response January 2007 January 2007 OFWAT: REVIEW OF GUIDELINES FOR DEALING WITH HOUSEHOLD CUSTOMERS IN DEBT
More informationReview of the Housing Grants for Older People and People with a Disability
Review of the Housing Grants for Older People and People with a Disability July 2013 Table of Contents 1. Introduction... 2 2. Outline of the Schemes under Review... 3 2.1 Overview... 3 2.2 Housing Adaptation
More informationPersonal Insolvency Service
Personal Insolvency Service W.O. McGrory & Co offers a specialist service to individuals and company directors experiencing personal financial problems that need the assistance of professional intervention.
More information