Learn how to operate the latest smartphones and tablets

Transcription

1 Learn how to operate the latest smartphones and tablets

2 Content 1. Mobile Data Setting 1 2. Wi-Fi Setting a. PCCW Wi-Fi Auto Connect 2 b. NETVIGATOR Home Wireless 3 3. Voic Speed Dial Setting 3 4. Internet Tethering Setting Account Setting 5 6. Network Timezone Setting 6 7. Disabling Local Mobile Data Function 6 8. Exclusive Infotainment service content & Apps a. Shortcut Setting 7 b. Exclusive Mobile Apps 8 c. uhub - Cloud-based Storage 8 9. Short Codes 9 a. Call Forwarding b. Call Waiting c. Voice Mail d. Unbilled Airtime & Mobile Data Usage Inquiries e. Reset Password 10. RoamSave and Roaming Service Useful Tips Customer Service 14

3 1. Mobile Data Setting Simply follow the steps below to activate your smartphone's mobile data function: Enter Settings > General > Cellular > Cellular Data Network At the Cellular Data section, enter the below information: APN: pccw After completing the above settings, please restart your iphone. Then you can enter the URL for infotainment service content (m.pccw-hkt.com) in your Safari browser to browse news and infotainment. You can also browse other websites by entering their URLs. For MMS settings, please follow the steps below: At MMS section, enter the information below: 1

4 2. Wi-Fi Setting a. PCCW Wi-Fi Auto Connect 1 PCCW Wi-Fi hotspots your device will automatically switch from mobile data to Wi-Fi whenever PCCW Wi-Fi is detected without having to login every time Auto Connect PCCW-HKT mobile servicebrings you an PCCW-HKT PCCW-HKT Auto Go to App Store, search PCCW and select Wi-Fi Auto Connect Download Follow the steps to install 4 Setting up Auto Connect: After completing the above installation, please go to any PCCW Wi-Fi hotspot and proceed with the following settings. 5 6 Under PCCW Wi-Fi hotspots, go to Settings > Wi-Fi Turn on Wi-Fi and choose Your iphone will automatically connect to the PCCW Wi-Fi network when it detects coverage application from App Store will incur a local mobile data charge, while a roaming data charge will be incurred overseas. 2

5 b. NETVIGATOR Home Wireless 1 Wi-Fi at home. Go to Settings > Wi-Fi to turn on Wi-Fi. Choose your settings, the default network will be named as Default ) Enter the Home Wireless password to complete the setup Remarks: 3. Voic Speed Dial Setting You can dial the following short code into your iphone to set up your voic speed dial. After completion, you can simply press the speed dial button to reach your voic . Set up: Cancel the settings: Remarks: Apple s software updates or other factors and may require setting up again. 3

6 4. Internet Tethering Setting 1. 3 Go to Settings > General > Cellular > Cellular Data Select your connection mode Remarks: incurred according to standard PCCW-HKT mobile service rates. network and incur mobile data usage charge. 4

7 5. Account Setting Contacts, Calendars > Add Account..., select your service provider and enter the username and Choose your service provider Enter your address and Remarks: website for information. 6. Network Timezone Setting Go to Settings > General > Date & Time Switch on Set Automatically. Hong Kong time will be shown while in Hong Kong. Local time will be shown while overseas. 5

8 7. Disabling Local Mobile Data Function You can disable the local mobile data function on your device by following the steps below: 3 Go to Settings > General Go to Cellular Remarks: and may require setting up again. 6

9 8. Exclusive Infotainment service content & Apps a. Shortcut Setting now now To enjoy the above content anytime and anywhere, please add the shortcut to your home screen. Follow the steps below: Infotainment service content Enter the URL in the Safari browser: Press the indicated symbol Choose Add to Home Screen 4 5 Infotainment Choose Add The shortcut will be automatically added to your home screen 7

10 b. Exclusive Mobile Apps Wi-Fi Roaming Provides a highly-convenient Wi-Fi enabling you to get connected at Wi-Fi Auto Connect Helps your device connect automatically to Wi-Fi without having to login every time. RoamSave voice roaming service Connect via Wi-Fi overseas and activate RoamSave. You can then or other regions using your mobile number while roaming. News always ON Provides daily local, international and now NEWS. My Account Check PCCW-HKT mobile service customers can check unbilled voice usage, data usage and top-up local and roaming mobile data usage anytime*. * Local mobile data top up feature is only applicable to designated PCCW-HKT service Plan; Roaming mobile data top up feature is only applicable to All-in-one Roaming Passport (Daypass) subscriber. Smart TIPs Provides a data calculator, as well as useful tips on roaming, Wi-Fi, mobile data and other functions. Terms & Conditions: not infringe the intellectual property rights relating to the Content, or do anything that in the opinion of PCCW Mobile HK no representation or warranty as to the accuracy, integrity, purpose, usefulness, timeliness or legitimacy of the Content. Risk relating to use of the Content (including but not limited to loss of data or loss of use of equipment) is the responsibility provider personally and entirely and has no bearing on PCCW Mobile HK Limited. PCCW Mobile HK Limited accepts no in the event of non-compliance with any of these terms and conditions by the Customer or any user. Furthermore, PCCW conditions are in addition to PCCW Mobile HK Limited s General Terms and Conditions for Subscription. c. uhub Cloud-based Storage uhub cloud storage is a revolutionary cloud-based digital content storage service from PCCW-HKT. portable device, whether a smartphone or tablet. sign up for registration. 3 My PCCW-HKT/ Enter your PCCW-HKT phone number and password, then follow the instructions to activate the service Enter your username and password Remarks: Browsing and downloading apps from the App Store will incur a local mobile data charge. 8 You can download and upload music, videos, photos and all

11 9. Short Codes a. Call Forwarding Unreachable call service number/ voice mail number/ service number/ voice mail number/ service number/ voice mail number/ phone number/ mobile secretarial (Chinese) b. Call Waiting Activate Remote Call Forward Cancel c. Voice Mail Using handset Using any touch-tone phone 1. Press to access the voice mail menu directly 2. Press to listen to your message directly d. Unbilled Airtime & Mobile Data Usage Inquiries (1) Press (Chinese) / (English) to receive usage SMS (2) Use handset to login to m.pccw-hkt.com > My Account Check to check unbilled usage (3) You can also go to to check the last three months bills (4) Use the My Account Check app to check account details and unbilled usage e. Reset Password* 9

12 10. RoamSave and Roaming Service Useful Tips a. RoamSave Voice Roaming Service PCCW-HKT mobile service proudly presents RoamSave - a roaming voice service, based on Wi-Fi Download RoamSave Application: Before leaving Hong Kong, go to the App Store, search PCCW and download the RoamSave App After downloading, press the RoamSave icon and follow the activation steps below 3 your mobile number and you will Enter the verification code and submit to activate RoamSave Before using RoamSave overseas, choose your local Wi-Fi network. Enter user name and password (if necessary) After switching on RoamSave, turn the button on. You can make or receive calls via RoamSave. Please stay within strong Wi-Fi coverage during the conversation. Using RoamSave to call overseas: Calling HK: Calling other countries: Receive calls via RoamSave: When calls are received via RoamSave, the RoamSave icon will appear on the screen. Press Accept to answer the call. will be incurred overseas. RoamSave supports ios4.1 or above. RoamSave service is only 10

13 b. PCCW Wi-Fi Roam Connection Manager Asia Pacific, Europe and North America. 3 Before leaving Hong Kong, visit App Store, search for PCCW Wi-Fi Roam and download the FREE App After downloading, enter your username and password* and select PCCW mobile as the domain When you logon at a Wi-Fi hotspot overseas via PCCW Wi-Fi Roaming, you can connect with just one click c. All-in-one Roaming Passport (Day Pass) This enables you to enjoy mobile data, Wi-Fi and RoamSave voice roaming service. Users can also benefit from a Subscription methods: Remarks: d. Making Voice Calls while Overseas While abroad, you can use your mobile phone to make roaming and local calls with the utmost convenience. Remarks: Normal voice roaming charges apply. 11

14 e. Connecting to Local Networks while Roaming you can select one manually. Go to Settings > Carrier available operators and you can select your preference. Switch on Automatic again when you come back to Hong Kong and your handset will connect to PCCW-HKT mobile service network automatically f. Roaming Mailbox Services before departure. You only need to set the password once. g. Listening to voice messages while overseas: h. Calling Hong Kong or Other Countries while Overseas When roaming overseas, you can only use international long-distance telephone services provided by overseas network providers and not Hong Kong-based international long-distance telephone services (e.g. Remarks: Normal voice roaming charges apply. i. Use Secretarial Service while Roaming overseas without additional fees*. To ensure your Secretarial Service is still in use while roaming, please note the following: 12

15 j. Pay Attention to Mobile Data and Wi-Fi Signals the Wi-Fi signal is weak, your handset may switch to mobile data automatically and data roaming charges will be incurred. The Wi-Fi icon is displayed, meaning you are connected to Wi-Fi. k. How to Avoid Unnecessary Roaming Charges before departure in order to avoid paying two-way roaming charges. roaming charges (for details, please see handset instructions). data service charges and payment will be based on the amount of data usage. For details, please visit to mobile data capabilities before departure. Please take the following steps: 3 Enter Settings > General Choose Cellular 13

16 10. Customer Service Customer Service Center Hotline 24-hour PCCW Consumer Service Hotline : hour PCCW Business Customer Hotline : Sales hotline: (press 4) Online inquiries Consumer Service Address : cs@pccwmobile.com Business Customer Address : bizmobile@pccw.com PCCW Customer Services (official) on Facebook 14