BNSF Railway. Configuration Management System (CMS) Strategy. Replaced title type and photo. Keith Ward Technology Services Availability Management

Transcription

1 BNSF Railway Replaced title type and photo Configuration Management System (CMS) Strategy Keith Ward Technology Services Availability Management January 25, 2012

2 BNSF Railway Who we are Headquartered in Fort Worth, Texas, BNSF Railway operates one of the largest railroad networks in North America. This network covers the western two-thirds of the United States. BNSF plays a vital role in the U.S. economy, hauling the products consumers use every day and the raw materials manufacturers need to make those products. Facts 32,000 route miles of track in 28 states and 2 Canadian Provinces 40,000+ Employees 2010 Total Operating Revenue of about $16.9 billion 40+ Ports, 31 Intermodal facilities 6,000 Locomotives Avg. $2.6 Billion annual capital investment ( ) 12,400 Signal sites, 13,100 Bridges, 87 Tunnels, 26,000 Highway Crossings 9.2 Million carloads shipped in million packages (typical) shipped during Peak Season BNSF hauls 1 ton of freight 500 miles on 1 gallon of diesel fuel 1

3 BNSF System Map 2

4 BNSF Technology Services Synchronizing technology and business to move our world TS Departments Information Systems Services Application Architecture, Integration, & Development Enterprise Operations Enterprise Security Data Center / Facilities Supplier Governance Infrastructure & End User computing is outsourced Telecommunications Telecomm, IP, Microwave, Radio Planning, Engineering, Implementation, Support 3

5 TS Enterprise Operations Faced with common issues and common goals Change Control Proper identification of assets Accurate assessment of risk and impact business & technical Incident Management Accurate and consistent record of affected asset Reduction in occurrences Reducing MTTR Proper assessment of business impact 4

6 TS Enterprise Operations Faced with common issues and common goals Problem Management Implementation underway Same issues as Incident Management Availability Management No accurate and consistent way to measure SLA s No ability to report on trends No ability to measure improvement No ability to identify assets for TRB (link to change) No ability to tie technical measures to business services 5

7 TS Enterprise Operations How to address the issues and reach our goals Lack of foundation Victims of circumstance Need a common catalog of assets We need a CMDB, and we need it now! An empty CMDB isn t of much use OK, so we already had a CMDB, but Researched with Gartner, Forrester, Burton Best practice is the use of discovery tools The short list; BMC, HP, IBM Vendors invited to execute a PoC; BMC, IBM 6

8 TS Enterprise Operations Moving down the track, the picture is coming into focus Discovery tools PoC Each vendor allowed one week Scorecards supplied to each vendor in advance Advance calls for requirements gathering Arrive Monday morning, start installing Run limited discovery scans with pre-identified scope Distributed systems, applications, products Mainframe Create custom map/pattern for BNSF application Populate CMDB Display ability to map topology Display ability to execute impact analysis Review reporting, security, other OOB feature & function 7

9 TS Enterprise Operations Moving down the track, the picture is coming into focus Discovery tools selection BMC ADDM selected Excellent performance in the PoC Well prepared and executed All PoC goals were attained (including one we didn t expect) Well integrated to Atrium CMDB, as expected Better and more complete single solution Better out of box feature & function Display ability to map topology Met all security requirements Review reporting, security, other OOB feature & function 8

10 TS Enterprise Operations Reaching the destination, the light at the end of the tunnel is not a train! ADDM Implementation Professional Services engagement Two phases Implementation of solution 40 Days starting 1/16/2012 All discovery appliances and proxies in place All in scope scans running and collecting expected data Pattern Development, Custom reporting to start post Phase I Work with application teams to develop custom patterns Federation to external systems such as Troux As of 01/25/2012 All appliances and proxies built out and configured Ready to run initial scans 9

11 All Aboard! The word is getting out, people are jumping on the train! The capabilities and flexibility of the tool Other teams are seeing what the tool can do Audit checking & reporting for Unix services Network discovery with exclusions The network team s tools cannot do this well! Governance reporting for inventory & configuration control DASD reporting Commission & Decommission Proper tracking of resource adders Will replace many manual efforts! More to come, of that we are sure. 10

12 Coming into the station Thanks for your time 11

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