Rotary Botanical Gardens 2016 Holiday Light Show FAQ

Transcription

1 Rotary Botanical Gardens 2016 Holiday Light Show FAQ

2 GENERAL QUESTIONS What dates will the Holiday Light Show (HLS) run? HLS will be held December 9-11, 15-23, How much does it cost? Admission is $5 per person, for anyone 3 and older. How does parking work? We encourage ALL guests to park at Dawson Ball Field where a COMPLIMENTARY shuttle will transport you to the Gardens, at no charge to you. Don t worry about the hassle of finding a parking space, or having to walk far with your little ones when you take the HLS Shuttle. Dawson Ball Field is located minutes from the Gardens at 920 Beloit Ave, Janesville, WI The shuttle begins at 3:45 p.m. each day. How do I view the Holiday Light Show? Unlike other light shows, the Rotary Botanical Gardens Holiday Light show is a self guided outdoor, walking tour. There are no seated shows or ways to drive through the displays. Guests are encouraged to come inside to warm up or grab a bite to eat before or after viewing the show. How do I find out if the show has been cancelled? Check or the Rotary Botanical Gardens Facebook page for up to date information on the show and cancellation in the event of inclement weather. We will also reach out to local radio stations for assistance in communicating a cancellation.

3 Where are tickets sold? Printed tickets are available at Rotary Botanical Gardens. Printed tickets are also available at Blackhawk Community Credit locations in Janesville, and Festival Foods of Janesville. At the door you may purchase tickets, however please allow for extra time as there may be a line. What forms of payment are accepted at the HLS? Cash is preferred; however we accept all major credit cards. Should I purchase my ticket online? Yes! While guests are able to purchase tickets the night of the HLS, we encourage you to purchase online. Online ticket purchases are quick and easy. Simply print out the proof of purchase and bring with you to the HLS. There will be a designated line for those with online tickets (which tends to move a little faster than the cash /credit line!) I purchased / received a ticket in advance; do I have to use it on a specific date? No! Your ticket is good for any one night of the 2016 HLS. However, a ticket may only be used once. I purchased / received a ticket in advance but the HLS was cancelled due to bad weather. Does this mean I lose my ticket? No, your ticket is good for any night of the 2016 HLS. You can find updates regarding cancellations, on our social media accounts, or by calling I purchased my ticket in advance and the day I wanted to go to the HLS, it was cancelled due to inclement weather. May I have a refund? Refunds are not issued for any ticket purchases. Please be sure to double check the HLS Calendar of Events to ensure you will be able to attend the event on the day of your choice. Remember, tickets are good for any 2016 HLS date!

4 I purchased / received a ticket in advance; will I have to wait in line? An express line will be available for those who already have tickets. Those who purchase tickets online must print the receipt, and bring it to show proof of purchase. While we will do our very best to ensure this is an efficient process, there may be a minimal wait. We appreciate your cooperation. Does a Friends membership / reciprocal membership or day pass to the Gardens apply? Friends membership cards, reciprocal garden cards, and day passes cannot be used for entry to special events including the Holiday Light Show. However, all RBG Friends members are encouraged to bring their card to receive 10% off any purchase in the Cottage Garden Gallery. I am concerned about affordability. Is there a family or group rate? Senior discount? No. As you may imagine, putting on a light display of this caliber is very resource intensive. Thus, our price is decided upon to cover costs, as well as help supplement our operations for the year. We feel the ticket price is very reasonable and includes great value. Not only does the admission fee include the Light Show, it also includes entertainment, activities, photo opps and more! Check the calendar of events to find out days that Santa and his reindeer will be visiting! I m only here to see one portion (the lights, the music, the Cottage Garden Gallery etc.) do I still have to pay the full price? Yes. The HLS is set up to encompass all aspects of the event. By viewing the lights only, guests will also be able to view special guests, listen to music, and participate in photo activities. If you wish to visit the Cottage Garden Gallery, only, you to visit between the hours of 8:30 a.m. 2 p.m. on Holiday Light Show days. Please check our hours of operation. I d like to bring more people back another night, do I get in for free? No. We appreciate your help in spreading the word about our awesome event, but each night of attendance requires an admission fee.

5 ATTRACTIONS What s new this year? The HLS will be even bigger, bolder, and brighter, featuring more than 400,000 twinkling lights. That s 40,000 more lights than last year! A WEEKLY winner will receive a RBG Friend membership, which will be valid through December of 2017, by participating in the photo contest. Guests are encouraged but not required to participate in the 2016 Festive Nights which include Holiday Sweater Night, Pajama Night, and Wacky Winter Hat Night. A FREE shuttle from Dawson Field parking lot to the Holiday Light Show is available every night! Will there be a themed night again? Yes! Guests are invited to join in the fun by participating in themed festive nights, along with the Rotary Botanical Gardens staff. Friday, December 9, 2016 will be Holiday Sweater Night. Friday, December 16 will be Pajama Night. Friday, December 23, 2016 will be Wacky Winter Hat Night. View Festive Night details, here: When is Santa here? Santa will visit HLS December and He will be on-site by 4:30 p.m. and will depart by 7:30 p.m. We encourage guests to take photos with Santa, but ask that you bring your own camera as photography will not be provided by the Gardens. A volunteer Santa Helper will be available to assist with taking photos. Will there be live reindeer again? Yes! We ll have live reindeer on December 19th and 20th. The reindeer will be outside in the Reception Garden. Will there be a train display again? Due to unforeseen circumstances of the Wisconsin Railway Society, the trains will not be joining us at the 2016 Holiday Light Show.

6 What activities will be available indoors? On select nights during the 2016 HLS guests will be able to visit with Santa, shop the works of local artists, listen to live music, and more! If you d like a break from the cold, come inside and you ll find an array of entertainment. Please check our HLS Calendar of Events for entertainment details. Are food and drink available for purchase? You bet! Visit the Polar Pit Stop for concession items. You may pay for your concession purchases via cash or credit card. An ATM is available on site. What concessions items are available? With the generous support of sponsors like Rollin Pin Bakery and Mac s Pizza Shack, we will have cookies, pizza by the slice, hot cocoa, apple cider, coffee, soda, and water available for purchase. How will I find the Selfie Stops and Photo Opps? Selfie Stops and Photo Opps will be marked with signage that includes a camera icon. How do I enter the Selfie Stops and Photo Opps drawing? To enter in the Facebook drawing, like Rotary Botanical Gardens on Facebook, then post your picture to the RBG Facebook page. Limit one entry per week, per person, thank you. To enter in the Instagram drawing, on Instagram then post your picture, using Rotary Botanical Gardens as your location & include the Hashtag #HLS2016 in your caption. Limit one entry per week, per person, thank you. How will I know who wins the Selfie Stops and Photo Opps drawing? Two winners will be selected every Friday and contacted via their social media post. Winners will receive a 2017 RBG Friends membership at the Individual level.

7 What Entertainment will be available? Please check our calendar of events for nightly entertainment. How was the entertainment chosen for the event? Volunteers and staff make recommendations for entertainment, and a dedicated team member secures the schedule. We always welcome suggestions on whom else to include, though we have to take into account many factors (size of the group, audience appeal, instrument needs, etc.) Will there be 3D glasses available at the show this year? Yes, while supplies last. Glasses may be purchased for a $1/pair.

8 THE HOLIDAY LIGHT SHOW What time should I arrive to the HLS? The doors open at 4p.m. for the Holiday Light Show. Tickets may be purchased at the door beginning at this time. The last ticket will be sold at 8 p.m. and the lights will go dark at 8:30 p.m. We suggest giving yourself minutes to complete the outdoor portion of the Holiday Light Show, you may find yourself spending additional time at the indoor activities. Please plan your trip accordingly. Do we have to stay until 8 p.m.? The Holiday Light Show is a go at your own pace event. You may stay until 8 p.m. if you wish, or you may leave immediately after your tour is completed. We welcome you to enjoy the festivities indoors as well. If you d like to leave during the Holiday Light Show and return later that evening, please find a staff member to receive a wrist band for later admittance. Can I come to the HLS before 4 p.m.? Rotary Botanical Gardens will be open prior to the beginning of the HLS. However, each day of the HLS, the building will close at 2 p.m. to prepare for the event. The doors will not re-open until 4 p.m., sharp. Please do not arrive at 3:30 p.m. to purchase a ticket in advance, as the building will be closed. Will seating be provided during the Holiday Light Show? The Holiday Light Show at Rotary Botanical Gardens is unlike other area shows as it is a walking tour. Lighted paths and displays may be enjoyed at your own pace. Seating is not provided out in the Gardens, with the exception of photo opps, and a few benches. There are tables and chairs provided indoors where guests may enjoy food and beverages. May I take photos during the HLS? Yes! We encourage you to take photos and share them with us on social media. Please remember to bring a camera if your little ones would like their picture taken with Santa, as a photographer is not provided.

9 How will I know my way around? Let the luminaries be your guide through the Light Show. For safety purposes, we ask that you stay within the luminary paths, so as to not trip on any cords. We will have clear pathways and volunteers available to point you in the right direction. How accessible is the HLS? The HLS is wheelchair accessible although some assistance may be needed in pushing wheelchairs on two mild slopes and on those nights when the ground is not frozen. Gravel paths can be softer after rain and mobility in a wheelchair may be affected and assistance needed. Is this a family event? Of course! Guests of all ages will enjoy all the Holiday Light Show has to offer. This is most definitely a family-friendly event. May I bring my pet? Service animals are allowed to enter the Holiday Light Show. All other furry friends must remain at home. My kiddos need a stroller or wagon. Is that okay? Wagons and strollers are permitted at the HLS. However, we cannot guarantee the outdoors will always be a good place for those items as winter weather may provide challenges. Does the weather impact the Holiday Light Show? Absolutely. The Holiday Light show is an outdoor event, which means we are subject to cancellations due to unfortunate weather. Please check our or Facebook page (@RotaryBotancialGardens) for updates regarding cancellations.

10 What should I wear to the Holiday Light Show? Since the HLS is an outdoor event, we recommend dressing for the weather. We encourage warm coats, hats, and mittens (especially for those little ones!) Guests are welcome to warm up in the building or grab a hot cup of cider or coffee. We encourage water proof shoes as well in case of snow or slush. Check our Calendar of Events for festive themed nights! Is there a place to store my coat if I want to spend time indoors? There is a small coat room available for use during the HLS. Please be aware that Rotary Botanical Gardens is not responsible for lost or stolen items. We encourage you to leave expensive or sentimental items at home. Do you have a lost and found? Yes! If you lost it, we may have found it! Please visit the information desk in the Cottage Garden Gallery for lost items, or call with a description of your item. All items will be kept for 2 weeks after the last night of the Holiday Light Show, before they are donated.

11 BUILDING & FACILITY INFO I need a restroom! Restrooms are available INDOORS only. Restrooms are located behind the purple wall in the atrium. Are warming tents provided outside? Warming tents and outdoor heaters will not be provided. Visit the Polar Pit Stop in the main building for some heats and treats. Coffee, cider, and hot chocolate are available for purchase indoors. I have attended the HLS before and parking was limited. Have you improved this? We encourage ALL visitors to take advantage of our COMPLIMENTARY shuttle service from the parking lot located at Dawson Field, minutes from the Gardens at 920 Beloit Ave, Janesville, WI Simply park at the field and be transported to RBG. Shuttles run frequently throughout the night. Do you have free Wi-FI? Yes! Our public wi-fi is available by using the password RGardens. We are also a popular pokestop for those who enjoy playing Pokémon Go! Are there designated smoking areas? Yes, only in our front parking lot. Is there an ATM on site? Yes!

12 GET INVOLVED Are you in need of any additional volunteers to help with the event? We warmly welcome new volunteers. Please contact Maryam Polley, RBG Volunteer Coordinator at or for more information. Is the facility and/or Light Show available for rental or private events? Absolutely! Please contact our Event Coordinator, Chris Dohner at or for more information. How do I sponsor the HLS in the future? Please contact our Resource Development Director, Polly Schluter-Punzel at or resourcedev@rotargygardens.org