Around-the-clock operation. When do trains and infrastructure actually undergo maintenance?

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1 Around-the-clock operation. When do trains and infrastructure actually undergo maintenance? Siemens Rail Services Customized service solutions for rail systems Answers for mobility.

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3 Linking people: Complete mobility. Mobility is one of the greatest challenges of our time. To ensure our mobility both today and in the future, we need fully networked transportation and information systems. We will only be able to meet future mobility requirements through efficient coordination and the perfect interaction of all modes of transportation. With this in mind, Siemens has adopted a Complete mobility approach, which is aimed at the creation of integrated transportation and logistics systems for safe, cost-effective and sustainable passenger and freight services. Siemens has all the necessary expertise from infrastructure systems for railways and roadways to solutions for rolling stock, airport logistics and postal automation. Today transportation solutions have to be much more than the result of innovative development work and professional production processes. Comprehensive concepts, with integrated services tailored to the needs of the customer, are required to achieve the desired results. After all, you expect your railway systems to be highly available throughout their entire lifecycle. Complete mobility. Intelligent networking of city center and metropolitan regions with pioneering solutions for both road and rail. Rail Services Precisely the right servicing concepts for maximum reliability and availability through the absolute integration of maintenance services within platform concepts. Global service network Internationally active experts in over 50 countries, from Melbourne to Sacramento, and from St. Petersburg to Buenos Aires, ensure comprehensive service for all your railway systems. 03

4 Ensuring mobility: Siemens Rail Services Sustainable, intelligent service concepts mean investment protection, and ensure seamless operation throughout the entire life cycle of the rail system. 04

5 Investments in new railway concepts should bring a sustainable, long-term return. Effective service concepts are therefore essential, and the only way to guarantee and even extend the maximum reliability and availability of a transportation system over its entire life cycle. You can count on Siemens Rail Services as your strong, reliable partner when it comes to innovative service concepts that protect your investments. You mobilize goods and people we mobilize your railway systems With our innovative technologies, we design maintenance processes for you that are entirely efficient such as Remote Services and predictive maintenance. You can depend on our extensive service expertise backed by years of experience with all types of rail transportation solutions. As a vehicle and systems manufacturer, we are not only familiar with your technical requirements, but we know how much importance you place on rigorous obsolescence management and the optimization of spare part assets. You expect precisely tailored service we have the answer Our extensive range of services includes flexible, customized service solutions. Our service experts are happy to work with you in developing fast, reliable solutions for your trains throughout their entire life cycle. Maintenance Services Spare Part Services Workshop Services Test- and Validationcenter 05

6 Optimizing operating procedures: Maintenance Services Long-distance travelers, commuters and industry expect punctual and reliable train operation. Our customized services help you provide it. Our Maintenance Services ensure that your rail systems are always reliable and available. In close cooperation with your experts, we work out tailored service concepts for your light rail, regional, main-line and high-speed service. These are always formulated and implemented, in line with your needs, with the goal of increasing or maintaining the efficiency of your fleet and infrastructure. You have individual needs we offer precisely tailored solutions Our service agreements are precisely oriented to your particular requirements. Our Maintenance Services are freely scalable thanks to their modular structure. Combine our three service levels Support, Management and Execution with the modules you need to create a service product that is right for you.

7 Support Our experts analyze and optimize your maintenance processes, focusing on the development of specific processes for a long-term improvement in the efficiency of your maintenance activities. Management Certified Siemens project managers carry overall responsibility for controlling and monitoring the defined maintenance modules, including personnel and material management. Execution Siemens specialists execute all maintenance activities. Vehicle and infrastructure services are performed on site and worldwide. Service modules Preventive Maintenance Condition-based and predetermined maintenance activities based on wellestablished standards Corrective Maintenance Maintenance carried out after failure Spare Part Logistics Logistics concepts and spare parts supply Overhaul Comprehensive examination and restoration of components and systems Vandalism and Accident Repair Repair of damage caused by vandalism and accidents

8 Whether you need specific consulting on service-related issues, the incorporation of self-contained levels of the service value chain in our Performance Packages, or a complete maintenance solution in the form of Charter Rail with your own personnel or Full Service provided by Siemens specialists our packages cover a wide range of requirements and also include Railcover, a mobile service that arrives on site without delay whenever the need arises. You operate rail systems we maintain them As your satisfaction and that of your customers are the primary concern of our daily work, our experts are there to help you every day 24/7 if need be keeping your operations running. So whether it is overhead contact lines, signals, interlockings or grade crossings trainsets, locomotives, metros, trams or light rail vehicles: We have many years of experience when it comes to maintaining fleets and entire systems worldwide. Take advantage of our international network to achieve your goal of ensuring and consolidating your success in the future.

9 Maintenance contract packages Consulting Expand your knowledge: Siemens provides qualified and comprehensive consulting expertise on all aspects of maintenance in the rail transport sector. Performance Package Organize intelligently: With the Performance Package, Siemens assumes full responsibility for part of the value chain in the maintenance process. Charter Rail Rational workload reduction: The Charter Rail package includes planning and performance of all maintenance activities while bearing full responsibility, using experienced customer personnel, plus supplying the materials. Full Service Focus on operation: The Full Service agreement defines the terms for taking over and implementing all maintenance, including responsibility for personnel and materials all from a single source. Railcover Operate with no worries: Railcover is your modular, mobile service, supporting you through the Rail Support Center, mobile technicians, and an extensive network of service facilities in Central Europe.

10 Supplying replacements: Spare Part Services The efficiency of a railway company hinges on the continuous availability of its rolling stock and infrastructure. And that calls for an optimum supply of spare parts. Spare parts supply is always a balance between keeping down the amount of inventory and ensuring availability. The flexible concepts of our Spare Part Services permit the best possible compromise for making sure your specialists receive exactly the components they need quickly and reliably. Whether you have a logistics contract or just want to order items individually, we react swiftly to your specific inquiries and get the necessary parts to the right place at the right time. If you place your order in the late evening, it can be delivered the next morning: With our sophisticated, highperformance express logistics, you have easy access to a defined range of parts. You need help we provide it You can also take advantage of our package solutions. They contain everything you need for your corrective and preventive maintenance including for the long term. And with our e-business solutions, we make ordering spare parts even more convenient and less complicated all it takes is a single mouse-click. As a company steeped in tradition, Siemens stands for reliability and sustainability, including and especially when it comes to life-long material availability. We support you in monitoring obsolescence and supply compatible replacement products as needed. Place your trust in an experienced service provider. Express Logistics Overnight delivery: The track-and-trace function enables you to view the current status and location of a delivery via an IT connection. Rail Mall With a mouse-click to your spare part: This e-business solution provides access to over 20,000 spare parts and components for Siemens vehicles and infrastructure. 11

11 Obsolescence Management Spare parts supply over the entire service life and beyond: Consistent preventive and reactive measures guarantee the ability to deliver. Individual Orders and Package Solutions We process individual orders for the spare parts you want at short notice or package solutions custom-made for your maintenance intervals quickly and easily. Component Repairs & Returns Want to have defective parts, components or modules repaired? Our Return Center will take care of all the details for you. 12

12 Refurbishment Replacing obsolescent equipment or installing new systems modernization makes vehicles and infrastructure fit for operation again. After Sales Product Support Support after warranty: Product support includes customized services, from technical consulting to design changes. 13

13 Making rail systems fit for the future: Workshop Services Our experts will get your vehicles and infrastructure ready for daily service again today, tomorrow and in the future, improving their attractiveness and extending their service life. Reduced emissions, increased energy efficiency, greater comfort, and enhanced technology there are plenty of good reasons for modernizing your rail systems. The most important, though, is extending their lifetime because a long operational life saves your own as well as the planet s resources. Interior conversion, system upgrade, or basic component refurbishment are quick ways to update your systems to the state of the art. And you can be certain that your fleet will be equipped for comfortable, low-emission, and energy-efficient travel far into the future on a most modern infrastructure. You need support we provide it Our specialists have gained experience in numerous projects worldwide, and we gladly offer their expertise to you. From engineering, installation and startup, to testing and system training courses our experts are happy to support your entire product line with customized service offerings and expertise from a single source. You ve suffered damage we re qualified to handle it You can be sure that as a reliable partner, we are at your side to help whenever damage occurs. We assume responsibility for all the technical, commercial and logistics aspects of accident repairs, thus reducing your cost of repair and we do it around the world. With innovative repair concepts and tools, we ensure that your damaged vehicle is back in service without delay. Crash & Accident Repair We take the problem off your hands when damage occurs from damage assessment to repair, by acting as consultant or as contractor either locally or in a Siemens workshop. 14

14 Safeguarding quality: Wegberg-Wildenrath Test- and Validationcenter State-of-the-art infrastructure and expertise in testing at a single location this unique combination makes us the ideal partner for testing, validation and certification. Rail operators expect innovations that function perfectly right from day one. However, it is becoming more and more difficult to carry out tests and trial runs on increasingly busy public lines. The accredited and certified Wegberg-Wildenrath Test- and Validationcenter is the logical answer to changing conditions in rail traffic, providing customized rail-system testing services from a single source. State-of-the-art infrastructure Work pits, elevated track sections, roofheight working platforms, and bogie changing devices in two 220-meter-long train formation halls make it easy to gain access to a vehicle from every conceivable angle, permitting a variety of tests to be performed quickly and conveniently. Standards-based test facilities Measuring curve, turn-tilt table and vehicle weighing scales are just some of the numerous test items we provide to give you the results you need for acceptance by the relevant certification authorities. Special tests Tilting coefficient, safety against derailment, high-voltage tests with our state-of-the-art infrastructure we can also perform special tests. 15

15 You expect reliability we test it for you The Test- and Validationcenter has been certified and accredited for its test methods and procedures by independent bodies. Whether stationary or dynamic, there is virtually no limit to the tests that can be performed at Wegberg-Wildenrath. You can rely on our wide range of facilities for testing high-speed, mainline, regional and mass transit systems. You want realistic conditions we have them Thanks to an infrastructure in line with the latest technological standards, we can test practically all standard-gauge and meter-gauge vehicles as well as rail systems and components commonly used throughout the world 24 hours a day, 365 days a year. You can set the agenda yourself by carrying out your own tests at our facility under highly realistic conditions. Or have our specialists perform the tests on your behalf giving you the certainty that only systems of proven quality leave the facility. Track facilities for every need Curve and gradient performance, braking distance measurements, and measurement of noise levels train operation under realistic conditions can be simulated on 28 km of test track. All from a single source On request, we also offer an all-inclusive service package, whereby we coordinate the transfer of your vehicles to and from the test center or actually carry out transfer ourselves. 16

16 Impressive worldwide: Our references With customer projects around the world, our Rail Services have been applying their expertise to create tailored solutions for several decades. As a globally active company, we are never far from our customers. Whether in Brazil, the Netherlands or Russia for us, local customer service is a given. We work closely with you to develop the service concept that meets your requirements best. The success of this approach is evident our global experience with our customers started back in Velaro RUS, Russia: Charter Rail for High Speed Trains In 2009, Russia s fastest train achieving speeds of up to 250 km/h is placed into service. At the same time, Siemens enters into a maintenance agreement for the next 30 years and sets up one of the world s most advanced maintenance depots, which uses innovative maintenance technologies and methods, including PDAs and Computerized Maintenance Management Systems (CMMS). All the technicians undergo intensive practical and theoretical training with successful results. The Velaro RUS comes through its first winter with flying colors, experiencing only two minor delays despite ice, snow, and temperatures as low as -32 C. Metro BTS Bangkok, Thailand: Full Service for a Turnkey System As part of a 15-year contract, Siemens has been maintaining Bangkok s 35 airconditioned metro trains, signaling and interlocking equipment, and operations control center since the year Among other things, the agreement also includes maintaining the medium-voltage power supply, the third rail power supply, the track superstructure, and the depot and workshop facilities for a line totaling 33 km. Thus, for over 10 years Siemens has been ensuring that 99 % of the trains reach their destinations on time. 17

17 Siemens Rail Services We keep rail systems running. Components High Speed Mass Transit Locomotives Infrastruktur Multiple Units HSL Zuid, The Netherlands: Full Service for Infrastructure In 2006, the Dutch government contracts with Siemens to maintain the HSL Zuid railway network, comprising two lines with a total length of 100 km. Besides the power supply system and contact lines, Siemens will also be maintaining all signaling technology and communications equipment until To reduce distances and speed up response times, the services are provided from two different locations. In addition, a spare part store is constructed near the main office in Dordrecht. Since the start of the contract, these services which are coordinated by an independent maintenance corporation (IMBV) have achieved all availability goals. Metro São Paulo, Brazil: Refurbishment of a whole fleet Starting in 2009, the entire metro fleet of the Companhia do Metropolitano de São Paulo is being completely renovated and brought up to the technological state of the art. Within a period of 63 months, Siemens modernizes all 150 car bodies and eliminates the central driver s cabs. In addition, subsystems such as the traction unit, on-board power supply, entrance doors, air conditioning, compressed air supply, fire alarm system, passenger information system and CCTV are being replaced with new, modern systems. These measures not only extend the operational lifetime of the fleet, but also increase passenger capacity. 18

18 Siemens AG Sektor Industry Division Mobility Integrated Services P.O. Box Erlangen Germany Siemens AG Printed in Germany HL WS Dispo c4bs 7638 Order no.: A19100-V920-B118-X-7600 The information in this document contains general descriptions of the technical options available, which do not always have to be present in individual cases. The required features should therefore be specified in each individual case at the time of closing the contract.