NHS Staff Survey Helping you understand and improve staff experience.

Transcription

1 NHS Staff Survey 2016 Helping you understand and improve staff experience

2 A personal service for your 2016 staff survey Picker Institute Europe is an international charity working across health and social care. We have unrivalled experience in measuring patient and staff experience and are in the unique position of being both an approved staff survey contractor and the NHS Staff Survey Co-ordination Centre for NHS England. Our staff survey package enables you to effectively measure the experiences of staff within your organisation, and also provides you with the tools to drive improvements based on their feedback. It includes: Flexible online, paper and mixed mode options in line with NHS guidance and advice from the Picker Institute Expert project management from a dedicated team throughout the process Pre-survey posters, tags and any other communications you may need Bespoke local questions to tailor your survey to provide trust specific data Access to Picker Results an online results portal, helping you keep track of response rates during the survey and comprehensive reporting afterwards Regular response rate updates to your inbox at intervals of your choosing Freephone helpline for your staff First results a week after fieldwork close Full management report and executive summary within approximately one month of fieldwork close Unlimited additional analysis of your data at no extra charge Tailored presentation at your trust with Q&A session Two free delegate places to our national workshop in February 2017 Before the survey Delivering the survey Support with pre-survey publicity Pre-survey welcome pack Guidance and help with sampling Your survey package Dedicated support from start to finish Printing, packing and sorting all questionnaires Delivering questionnaire packs to your trust by courier Online questionnaires sent directly to staff by During the survey Response rates updated daily on our results website Advising on low response areas enabling you to target your marketing Delivering reminders as per guidance After the survey Comprehensive reporting Delivering your final data on time to NHS England National workshops Tailored presentation and Q&A session at your trust Online survey experts We were the first provider to offer trusts the opportunity to run either part or the whole of their national survey online. Last year we surveyed over 280,000 staff members in this way. The benefits of running your survey online include: Cost effective get the views of all your staff at a fixed price More engaging online surveys receive seven times more free text responses than paper surveys Time efficient online distribution saves you time and effort Environmentally friendly no unnecessary paper wasted

3 Extensive reporting to drive improvement Online results: 24hr access to Picker Results to view your response rates during fieldwork and your survey results, including free text comments, after the survey has closed. Comprehensive management report: A full management report including a stand-alone executive summary highlighting the key issues and demonstrating how you compare to the Picker average for your trust type. The full colour report also shows how different directorates/divisions are performing. Changes over time: Your historical data indicates how your trust has performed over the previous year, highlighting significant differences from Even if we didn t carry out your survey last year we can include this data in your 2016 report at no extra cost. Individual reports for each directorate/division: A full report specific to your sites, departments or specialities allows you to share good practice and give staff ownership of their results. Staff engagement report: Compact, visual summary of your staff engagement scores so you can identify problems at a glance. On-site presentation of your results, including a Q&A session. Unlimited additional analysis: View your data how you want it, when you need it. We can reformat your data, ready to be included in your reports and presentations. Innovative reporting to understand your data in seconds Would not recommend organisation as place to work Motivation and Job Satisfaction Never/rarely look forward to going to work Never/rarely enthusiastic about my job We want to make interpreting your data as easy as possible. Our spider charts allow you to get a visual overview of your key strengths and problem areas. These reports will be available at trust and locality level to stimulate improvements. If you would like a copy of your personalised spider charts based on your 2015 national data please contact sarah.hobbs@pickereurope.ac.uk. my level of pay extent organisation values my work opportunities to use skills amount of responsibility given support from colleagues Never/rarely does time pass quickly when I am working recognition for good work support from immediate manager National workshops - Action planning and networking Last year, almost 100 delegates attended our national workshops, meaning more trusts than ever before had the chance to network with their peers and share best practice. This year s workshops will be held in February 2017 before the NHS releases your national reports, allowing you to prepare for the national publication of the information. The Picker results come into their own when you are drilling down to L2 / L3 reports... Staff engagement report and the spider diagrams are very useful in presenting results. Rai Gallo - Leadership Coach, Whittington Health NHS Trust

4 Contact us Request a quote: To request a quote please contact: Jaana Kosunen Tel: jaana.kosunen@pickereurope.ac.uk Sarah Hobbs Tel: sarah.hobbs@pickereurope.ac.uk Contact us Quotes will vary based on several factors, including how many staff you survey, whether you choose the paper, online or mixed mode methodology, and any additional options you select. Book your survey with us: You can sign up now by completing our online booking form: Request more information: Complete the Booking Form If you would like any further information, please contact jaana.kosunen@pickereurope.ac.uk or sarah.hobbs@pickereurope.ac.uk, who will be happy to help with your enquiries. It was the first time we ve run with online (in a mixed mode) and found it a very positive experience. We will certainly be using online approach next year. Simon Dunn - People and Organisational Development Lead, Northern Lincolnshire and Goole NHS Foundation Trust Picker Institute Europe Buxton Court 3 West Way Oxford OX2 0JB Tel: + 44 (0) Fax: + 44 (0) I have used the Picker Institute for a number of years, and am extremely satisfied with the outstanding service they provide. Queries and questions are always dealt with in an extremely efficient manner. I will definitely be using Picker for the 2016 Staff Survey. Angela Dodds - Learning and Development Officer, South Tyneside NHS Foundation Trust info@pickereurope.ac.uk Charity registered in England and Wales: Charity registered in Scotland: SC Company limited by guarantee registered in England and Wales

5 Procurement Checklist Our NHS Staff Survey 2016 package includes the following: Approved contactor status: Running your survey: Reporting and analysis: Security and data protection: Services offered Approved contractor on the NHS Staff Survey Approved Contractors Framework No full procurement process needed Online, paper and mixed mode option in line with NHS guidance Basic sample, extended sample and full census surveys available Reminder messages in line with NHS guidance Materials and advice to help Trust promote the survey to staff Deliveries of paper surveys to more than one address possible Personal help from the Picker Institute throughout the process Response rate updates during fieldwork on our online Picker Results system and straight to your inbox Data sent to the NHS Coordination Centre for national benchmarking Full management report and stand-alone executive summary Locality reports for up to 3 organisational levels of Trust s choosing Unlimited additional analysis of your data 24/7 access to Picker Results online system where all reports and survey details are stored Picker Results access for as many Trust contacts as you d like Presentation and Q&A of your results at the Trust 2 free tickets to National Staff Survey workshop ISO and ISO certified to guarantee all information is handled securely Comply with Data Protection Act 1998 and Market Research Society s (MRS) Code of Conduct Secure data transfer between trust and the Picker Institute Picker Institute Europe is registered under Data Protection Act 1998 (Z ) Included We also offer: Staff Friends and Family Test Staff Engagement Surveys Welcome and Exit Interviews Bespoke Staff Surveys