Band 3 Management Level (Refer to the Touch Football Australia Certified Agreement, )

Transcription

1 Position Description Position Title: Classification: Reports To: Competitions Strategy Manager Band 3 Management Level (Refer to the Touch Football Australia Certified Agreement, ) General Manager, Engagement and Complaince Introduction Touch Football Australia (TFA) is the governing body for the sport of Touch Football in Australia. Touch Football is a sport that is thrilling, enjoyable and accessible to all. TFA is responsible for the overall leadership, management, administration and development of Touch Football across the nation. This is conducted through the a unique management model where there are states under direct control of this body and core partnerships with the states of New South Wales and Queensland. TFA has core values that include leadership, integrity, professionalism, diversity and excellence. Using these values our mission is to provide direction for the sport of Touch Football and develop our dynamic game to the position of Australia s leading community sport. We have professional people working in all facets of the organisation and believe we make a positive difference to people lives. Location TFA National Office Canberra, ACT. A. Primary Purpose of the Role Reporting to the General Manager, Engagement and Complaince, the Competitions Strategy Manager is responsible for the management and product delivery of all TFA managed competitions in an efficient and effective manner. The role is also responsible for undertaking and coordinating a range of research activites, benchmarking and delivery strategies that contribute to the implementation of TFA s strategic and operational plans, and business improvement activities with a focus on: Improving competition efficiency, productivity and effectiveness by undertaking market and competitor research activity and informing organisational leadership on key findings and outcomes. Manage the development of commercial models to grow the business and to assist state staff and volunteers.

2 Page 2 Benchmark competitions seasonally, recommend and oversee the implementation of product improvements directly attributable to the delivery of the sport. Provide leadership and support to state operational staff on the effective administration of TFA competitions in order to achieve growth outcomes. Collect and report on relevant information that feeds into the Location Scorecard and informs broader strategy of TFA. Provide national direction on new / modified competition formats. B. Job Responsibilities i) Touch Football Competitions Management In conjunction with Business Development Managers/Coordinators (BDMs) / State Operations (SO) staff, implement and monitor all TFA owned and managed competitions. This includes the implementation of and compliance with the TFA Competitions Manual (addressing minimum standards of delivery and presentation requirements etc). Provide regular product and customer experience improvements to competitions delivery across locations using information gathered from market research program findings and other surveys analyses Implement strategies, policies and procedures to efficiently manage competitions so they become profitable, standardised, efficient and effective while allowing for localised variance. Ensure that all competitions are appropriately resourced with staff, volunteers and officials, informed by, and consistent with, the TFA Certified Agreement or consistent with the TFA Volunteer Handbook. Continually evaluate and benchmark all TFA competitions and recommend strategies for improvement including business case development for TFA Leadership Team consideration. Provide strategic direction both on a national and state level for competition expansion and improvements. Implement and monitor with state operations the coordination of the day-to-day operations of Touch Football Competitions, including an orientation program to be developed/maintained for all Competition Coordinators and support staff (i.e. Ground Controllers). Coordinate standardised compliance matters associated with conducting competitions e.g. relevant policies, guidelines, rules/conditions of entry, by-laws and disciplinary matters. Long term facility planning and positioning in all locations, which will require proactive work with Governments.

3 Page 3 Ensure technical programs and educational aspects are conducted at all competitions in line with current national platforms and advice. ii) Research and Value Proposition Manage all aspects of research activity associated with the TFA value proposition, customer experience and product delivery and presentation. Manage project initiatives that embody particular areas of targeted business, growth, development or improvement; and/or contribute as a member of project teams in cross functional project initiatives. Manage the reporting and monitoring of project initiatives against milestones. Manage the overall improvement of the customer experience across the competitions network either internally or in product development. Manage the feedback and benchmarking process associated with the customer experience and suggest strategies for improvement. iii) Budgeting and Financial Support In conjuction with the General Manager, Engagment and Compliance, manage the overall budget, associated project budgets and reporting information as part of the portfolio. Monitor all income and expenditure relating to Touch Football Competitions, with a progression towards standardised processes and procedures. Work in conjunction with management to prepare budgets for events and competitions. Report and evaluate the business of the competitions upon request. iv) Strategy and Administration In conjunction with the General Manager, Engagement and Compliance and relevant staff, plan and implement the TFA Competitions Strategy with a view to growth, expansion and development of alternate, modified, and commerical models of product delivery. Proactive management of the above strategy, the portfolio and the various project related requirements including managing or preparing briefings, reports and presentations to support the business. Represent TFA at various Working Groups, meeting and industry fora, as required. Engage with other members of TFA and state staff and volunteers to better integrate and implement operations and business development objectives and strategies across the whole business at the affiliate level. Provide reports for all internal and external stakeholder as required. Be conversant with the rules, procedures and Constitution of TFA.

4 Page 4 Ensure a good working knowledge of the complexities associated with running TFA, specifically competitions. Attend all professional courses, workshops and/or meetings which will add to the development of the skills of the position. Support the General Manager, Engagement and Compliance with the implementation and delivery of broader portfolio objectives as required. C. Key Relationships Work closely with and under the direction of General Manager, Engagement and Complaince. Work closely with the General Manager, Business Development and Marketing, and General Manager, Sport Operations on key activities relevant to the portfolio. Work closely with relevant TFA staff within national and state locations, as well as partner states. Elevated engagement with relevant personnel in various levels of government; in particular the relevant regulatory bodies relating to ground hire and leasing. Provide elevated customer service to affiliates, government partners, sponsors, key volunteers and officials of the sport, including referees, clubs and participants aligned to the TFA Customer Service Charter. D. Key Selection Criteria Excellent written and oral communication skills supported by interpersonal skills of a high order. Proven ability to work under pressure, prioritise time, and manage resources to meet deadlines. Demonstrated success in building rapport, maintaining relationships and an ability to work in a dynamic environment. Demonstrated experience and skills to work as a well organised, proactive self-starter. Demonstrated financial and budget management experience. Technical knowledge and/or experience in competitions management. Ability to develop creative and innovative approaches to competition activations. Energetic and outgoing personality that supports your ability to build effective relationships. Proven experience working with volunteers in a non-profit environment. Experience in working in a diverse team to achieve planned outcomes. Sound understanding of the structures and needs of the TFA community. Proficient with Microsoft Windows applications, with additional competitions management software skills an advantage (or willingness to be trained).

5 Page 5 Demonstrated initiative and self-management.

6 Page 6 E. Key Performance Indicators The key performance indicators of this position directly relates to TFA achieving revenue, growth and participation outcomes within the context of Location Scorecard, TFA Strategic Plan and strategic business development priorities. F. Qualifications Tertiary qualifications in sport management or business administration related fields are desirable. G. Other Capacity to work outside of normal working hours and undertake travel as required. Current drivers licence. Display a high quality of personal appearance and conduct. Always observe strict confidentiality. Promote Touch Football internally and externally by upholding all organisational values. Willing to work under the provisions associated with the Certified Agreement of TFA and abide by the policies of the organisation. Work within and promote, through personal action, the TFA Corporate Culture.