JOB DESCRIPTION. Senior Digital Architecture Manager Version No: 1.0. Reports to: Director of Development and Operations Function: Digital

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1 JOB DESCRIPTION Senior Digital Architecture Manager Version No: 1.0 Reports to: Director of Development and Operations Function: Digital GGS: GGS14 Location: Leeds or London EE is one the most innovative brands in a truly dynamic industry, EE has 27 million customers served through particularly mature channels including retail and call centre operations. EE s digital agenda is therefore unprecedented in terms of scale of opportunity, which is why the Digital Department sits at the heart of EE s transformation strategy. Organisation structure & department profile: Following a significant investment in a new digital infrastructure, platform and experience, the digital department is now well positioned to accelerate the effectiveness and value of its digital touchpoints to drive better customer experience, satisfaction and commercial return. The EE Digital department consists of professionals with skills across ecommerce, eservice, Customer Experience, Content, Design/UX, Product Management, Planning, Analytics, Development & Operations. Reporting to the Development & Operations Director, the Senior Digital Architecture Manager is accountable for the creation of enterprise and solution architecture designs that offer true commercial success for projects and programmes. This is in the context of a Digital Technology strategy that they define and own and that aligns with EE s business goals. A team of specialist architects will help in this task under their line management and expert guidance. The holder will also have virtual management responsibility for Functional Designers for project assessment and scoping and with Principal Software Engineers for detailed technical design leadership. The holder s credibility will come from their broad and deep business, industry and technical knowledge combined with excellent analytical and leadership skills. Role purpose: The holder will have long-term strategic responsibility for EE s Digital IT systems. This includes ensuring projects do not duplicate functionality or diverge from each other and business and IT strategies. This individual will provide technical leadership and consulting across EE and its partners, from strategic decision making down to the project planning level, exploiting technologies in ways that create value for EE. The Senior Digital Architecture Manager also ensures that the Infrastructure Delivery strategy and software product delivery strategy are aligned with each other and to EE s commercial goals and the objectives of the business and wider global technology organisation. The holder will identify and qualify new opportunities, technologies or solutions to improve the established policies, design patterns, solutions and structures for continually evolving the IT infrastructure and software components supporting a several million pound turnover, ensuring that revenue demands and key success indicators are achieved. The role holder will manage a team covering all aspects of enterprise and solution architecture. This team will support the creation of RFI/RFPs, technical solutions and help define and evangelise the technical strategy

2 Key Responsibilities & Accountabilities: (In priority order) Defining the technical solution strategy and overall digital technical architecture as part of EE s overall technical and business strategy Responsible for the accurate evaluation and professional solutions design for all digital projects including helping shape business needs to optimise technical results. This includes being accountable for the quality and timeliness of a team of solutions architects as well as hands on activity. Define and maintain the solutions architecture including the structure and behaviour of the all technical infrastructure, solutions or systems. Specifically this covers applications and infrastructure solutions and the protocols and networks that inter-connect applications and nodes. It also addresses nonfunctional issues such as performance, availability, resilience, storage and backup. Maintain an up-to-date knowledge of industry and technology trends and emerging standards, working with partners/vendors to understand the latest applications and solutions. Target areas of strategic interest to EE and research and evaluate any that support strategic and/or commercial goals. Where appropriate collaborate with the Head of Engineering and other key partners in developing and testing proofs-of-concept of innovative technology. Drive adoption of new technologies ensuring that EE remains a high-end technology centric company offering solutions that are unique to the market. Regularly work with senior management, key stakeholders and partners to review business drivers, needs and strategies and translate that to implications to the application, infrastructure and data architecture. Continuously improve and evangelize the technology strategy, technical architecture and implementation in line with the business. Review technical solutions product owners and key stakeholders to establish project cost estimates based on defined requirements and where appropriate create high level design documentation of the technical solution. Work with the IT Director to define and measure key technical metrics (e.g. revenue per IT spent) to gauge and understand technical solution efficiency. As part of technical investigations use the key metrics as part of decision to evolve the technical architecture and strategy, with a clear indication on how those key metrics (e.g. reduce costs or increase performance) are going to be improved as part of the future solution design. Role Complexity Key Challenges: (in priority order) The Senior Digital Architecture Manager is responsible for all technical solutions provided by EE Digital. This takes into account re-using exiting components, evaluating the cost/benefit analysis for each potential solutions, maintaining the future scalability of the overall IT estate and ensuring all solutions are deliverable in a suitable time to market. The role involves working across multiple projects in multi-disciplined areas leading other team members, working around conflicting solutions, to collaborate to bring their creativity and experience to bear on creating an architecture and/or solution that will best serve the EE now and in the future. Decision Making The Senior Digital Architecture Manager is the key decision maker for all

3 high level solution design, partner integration patterns and overall technical architecture. This requires consideration of all new project solutions, partner integrations and new technologies and how to apply them effectively into the wider existing technical architecture. Further activities include leading technical evaluation of potential partners and advising senior management on which partners are the best fit for EE from both an integration solution and overall technical architecture perspective. The role holder will be responsible for researching and evaluating relevant technology trends and emerging standards, and deciding which new technologies may improve EE s products, processes, costs or revenues. Strategic Influence The Senior Digital Architecture Manager defines the overall technical strategic architectural road map for EE Digital. This involves using various business methods, analytical techniques and conceptual tools to persuade the IT Director and other members of the senior management to on which technology investments and technical solutions best suit EE s overall corporate strategy and business model(s). Further activities include presentations to directors and senior management of strategic and architectural evaluation, ongoing cost benefit analysis and market comparisons of the technical aspect of partner proposals to EE with recommended actions. The role also encompasses effectively communicating and evangelising the mid-term and long term technical solution strategy and overall technical target architecture to all EE staff, partners and the wider global technology organisation. Business Knowledge The Senior Digital Architecture Manager is required to understand several independent or interrelated business models in the Internet market place enabling solution design to be appropriate for the target business model and target market(s). Further activities include:- o o o Working with senior management to define and improve the business processes that drive the development of EE s products Understanding evaluating the business benefits technical partner solutions can bring to EE Providing valid business cases for any IT driven changes to the technology stack, solutions or processes People Management: Manages people? If yes, direct or virtual (project)? Responsible for: allocation of work (task based) setting direction (objective based) performance management YES Direct and Virtual DIRECT: Senior/Solutions Architects (GGS14/13) VIRTUAL: Principal Software Engineer (GGS13) Senior Functional Designer (GGS13)

4 People Management comments: Financial: Financial Impact comments: Key Relationships: (level, nature & purpose) No of direct reports: 3 Overall team size (headcount): 16 (incl roleholder & virtual) Cost centre manager OPEX responsibility CAPEX responsibility P&L responsibility Within own directorate: Senior Managers, Heads of & Directors total awareness of internal aspirations and means of achieving this across all brands within EE Ltd. BAU and transformation development / delivery/test/support teams (all levels), including both technical and UX/business colleagues across other directorates: Directors, Heads of and Senior Managers PMO, IT No n/a n/a n/a external suppliers: Offshore / Agency interaction, web partners where appropriate external customers: N/A Other key relationship comments: EE values Be Bold Be Clear Be Brilliant professional / technical Proven in complex digital solutions analysis and in the creation of brilliant technical designs. The expert of experts when it comes to digital technology and its application. Critical Knowledge & Experience (non time related): must have: An inspirational and motivational leader who gets the best results from direct reports and a virtual technical team and who can negotiate the best outcomes with people/managers of all levels. Superbly articulate with technical and non-technical community. Able to easily summarise technical detail into business terms and be influential in business decision making.

5 Experience of managing relationships with software suppliers and third-party development partners, of product/package selection, and of delivering those products into a production environment. Breadth and depth of experience of many different software languages (PHP, SQL, Bash, C, C++, XML, XSLT, CSS, xhtml, HTML, Javascript). Expert in relational and document databases, data design, indexing, querying and platform configuration. Proven experience of Web Services (Rest, SOAP, AXIS, WSDL). Expert at designing and developing systems for high availability, high performance and high scalability Solid commercial experience of mobile internet or web application development, to include a proven understanding of cross platform/cross browser behaviour and issues. Breadth and depth of experience of many different software development methodologies. Ability to manage changing business and technical requirements. Excellent technical writing, presentation and communication skills. Strong knowledge of applicable data privacy practices and laws and of technical security. nice to have: Extensive knowledge of Linux server administration including performance tuning Experience of writing automated unit tests and test-driven development In depth knowledge of Internet and networking technologies and protocols, i.e. IP, TCP, HTTP. Experience of analysing and breaking down problems and information using structured frameworks and methodologies, such as UML, Flow Diagrams etc. Experience and understanding of full end to end product life cycle Experience of developing scalable software development work flow around different SCM systems. Knowledge and experience of project management principles and running projects using Scrum. Experience of working to tight deadlines in a technical environment. Proven application of business acumen Ability to identify and manage, resolve or negate, complex issues and risks. Troubleshooting in a large scale, cross system environment.

6 Extensive experience with developing strategic plans. Hands-on experience with business requirements gathering/analysis. Strong understanding of information processing principles and practices. In-depth technical knowledge of network, PC, and platform operating systems Working technical knowledge of Internet related current systems software, protocols, and standards Hands-on experience with application development tools Strong knowledge of hardware and software evaluation principles and practice. Exceptional analytical, conceptual, and problem-solving abilities. Exceptional understanding of the organization s goals and objectives business / context must have: 5+ years people and vendor management 3 years minimum experience in the specialist function relevant to the role Broad understanding of IS applications and business areas e.g. Telecommunications, Billing, Data Warehousing, Marketing, Finance Experience of working in a team environment Experience in delivering designs under waterfall and iterative project models nice to have: Telecom Domain Portal Systems / Customer Facing Systems User Experience Designs and Feasibilities Formal advanced certification in required technical and domain skills Project planning and scheduling experience Experience in delivering designs under agile model Skills and knowledge required for recruitment purposes should be recorded here. Please select from the list below (also available on the Resourcing intranet site) Skills and knowledge: Knowing the Commercials Planning & Organising Working Collaboratively Delivery of Results Leading & Implementing Change Any other comments: Must be naturally curious about new technologies, innovation and change in the digital space. Entrepreneurial and catalytic in gaining traction from new ideas inside a large corporate environment

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