BD Biosciences Order History & Tracking Guide

Transcription

1 1. TYPES OF ACCOUNTS ORDER HISTORY & TRACKING Requesting Access Accessing Order History & Tracking SEARCHING FOR ORDERS View and Status Selection Search criteria SEARCH RESULTS Order Header Information Order Line Information...8 BD and BD Logo are trademarks of Becton, Dickinson and Company BD BD Biosciences Erembodegm-Dorp 86 B9320 Erembodegem Belgium Tel.: + (32) Fax: + (32) bdbeurope..com

2 1. TYPES OF A CCOUNTS BD Biosciences offers different types of accounts: Viewing list prices Visitors can self-register in order to see list prices of the full BD Biosciences online catalog. This option is available in the following countries: Belgium, Denmark, Finland, France, Netherlands, Norway, Sweden. Guest accounts Customers without purchasing authority can request a guest account to view contract prices and add items to their Shopping Cart, save them as a Shopping List, and them to an authorized purchaser. All guest accounts will automatically be granted Order History and tracking access. Purchase accounts Authorized purchasers have access to the full range of BD Biosciences online store tools and features. All purchasing accounts will automatically be granted Order History and tracking access. Order History and Tracking Guest users and purchasers can review and track all their orders, including those placed by phone, fax, online or through a BD Biosciences Customer Service rep. In this online order history & tracking guide, we will cover the process of order tracking in Europe. 2

3 2. ORDER H ISTORY & T RACKING 2.1 Requesting Access In order to track orders online, customers will have to sign in. Customers who do not have an Order History & Tracking account yet, will need to request access through completing the online form. Create a New Account will prompt users to submit their address as we validate it is not yet linked to an existing profile in our systems. When the address is not recognized by our systems, customers will be directed to the online form. If the address is recognized, a 48hrs link to the profile will be sent. Forgotten passwords can be retrieved through the Retrieve Password link. To request Order History and tracking access, customers need to identify they want to track their orders online, select a password and submit the form. Our Customer Service Department will link shipping and billing information for the institute to the account, complete the registration and inform the customer when done. Order History and tracking access should be available within 72 hrs Requesting a purchasing account 3

4 2.2 Accessing Order History & Tracking You will have to be signed in to review and track your orders, including these placed by phone, fax, online or through a BD Biosciences Customer Service rep. The order history and tracking information is available under the Order History tab of the My Account pages 4

5 3. SEARCHING FOR O RDERS 3.1 View and Status Selection By default, Open orders, Matching order lines only from the last 3 months will be displayed, if any. Following views are available to choose from: No details: this view will return order headers without the line details for the selected status Matching order lines only: this view will return both order headers and lines of the order for the selected status Complete orders: this view will return both order headers and lines for the order, provided the status of at least one of the lines matches In addition to the view, Status needs to be selected as well: All: will display all lines of an order, no matter what status it has Open: Will display all open or outstanding order lines Shipped: will display shipped order lines Invoiced: will display invoiced order lines 5

6 3.2 Search criteria Orders can be searched for based on different criteria: Shipping address Billing address Order ID: BD internal order number Customer reference: your order number Product: BD s product number Expedition number Order date Estimated delivery Sold address (advanced search) Lot number (advanced search) Your desired delivery date: (advanced search) The search results can be sorted by clicking the different fields (column headers). The column on which is sorted will display with an ascending/descending arrow. 6

7 4. SEARCH RESULTS 4.1 Order Header Information The lines of an order are grouped together under the header information. The header information will always include the order id, the customer reference, order date and estimated delivery date, the shipping address, and how the order was placed with BD: Order received by Order received through Electronic Data Interchange (EDI) Order received by telephone Order received by fax Clicking the More button will display additional information on payment terms and shipping conditions. 7

8 4.2 Order Line Information Order status for the different order lines is shown by the following 4 categories: Outstanding: BD has not allocated the products on this order line. In Process: the product on this order line are being allocated Shipped: the product on this order line has been shipped Invoiced: the product on this order line has been invoiced The numbers below the colored traffic lights indicate how many of the ordered quantity of this product have this status. The example below reads as follows 100 cases of product (packaged as 200 in a case) have been shipped and invoiced Clicking the white arrow will display detailed information on each line such as shipping data and invoiced date. 8