URBAN RESOURCE INSTITUTE

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1 The following positions are available within URI. All interested applicants should forward an updated resume and cover letter via to Include the position of interest in the subject Line: ex: Case Manager Job Title: Division: Reports To: Classification: Senior Director, Programs for Homeless Families Programs for Homeless Families Senior Vice President, Programs Exempt Position Summary The Urban Resource Institute (URI), a not-for-profit 501(c)(3) organization established in 1980, operates shelter, legal and job training programs for domestic violence victims, residential and vocational programs for individuals with developmental disabilities, and social services and residential programs for homeless families, to promote safety, justice, health and independence for vulnerable, poor individuals and families residing in New York City. The Senior Director, working under the direct supervision of the Senior Vice President of Programs, is responsible for the overall administration and leadership of the shelter programs for homeless families. The Senior Director is part of the team responsible for ensuring that the homeless shelter programs provide high quality, client-centered, trauma-informed and culturally competent services to homeless individuals and their children. Essential Job Functions As a member of URI s Leadership Team, the Senior Director will work with program leaders and other staff to develop and manage services that represent the best practices in the fields of poverty reduction, homelessness and victimization. Responsibilities include Development, implementation, management and oversight of all programs for homeless families. Ensures compliance with all relevant federal, state and local regulations as well as agency and program policies Develop and implement consistent policies and practices regarding shelter management, client services and other agency protocols Work with the Senior Vice President and program leaders to ensure consistency, collaboration and complementary services between sites and programs. Participate in the development of and ensure appropriate implementation of systems and strategies that facilitate maximum resident utilization of shelter. Oversee all homeless shelter clinical services to ensure appropriate service delivery, including individual and group supervision of social workers, and other clinical staff where appropriate. Provide supervision of senior program staff, develop and monitor outcomes, and develop and implement strategies that enhance performance.

2 Leads, develops and implements staff training in line with identified standards and practices that are client-centered, trauma informed, and evidence based in consultation with Director of Learning and Development. Assist in the development and monitoring the homeless shelter budgets and completion of contract and shelter reports. Work with program leaders and evaluation staff to build and develop services that represent the best practices in working with homeless families Assist with incident report management and complete at a minimum, quarterly review of client charts to facilitate compliance. Provide leadership in the development of strong intra- and inter-agency collaborations to improve the systemic response to homeless families Increase the awareness of the organizations programs for homeless families by engaging in activities such as, but not limited to participation in coalitions, tasks forces, committee s and presentations a conferences or other speaking engagements. Ensure facilities are maintained at the highest level through collaboration with operations department and any outside vendors as needed. Works in collaboration with VP of Quality Assurance and Program Evaluation to develop, implement and monitor best practices throughout programs for homeless families Partner with Marketing/Communications staff in responding to media inquiries, which may include giving interviews for print, radio or television audiences, and participating in the development of materials designed to increase the public s awareness of the organization or educate the public on homeless families Partner with Development staff in a wide range of development activities, including but not limited to preparation of grant proposals, presentation to prospective or current donors/funders, and hosting site visits for current or prospective donor/funders. Perform other duties as assigned by the Senior Vice President of Programs Essential Job Requirements Education Licensed Clinical Social Worker (LCSW) preferred An advanced degree (LMSW, PhD, MPA, or related field). Experience A minimum of five years supervisory experience in a social service capacity, preferably in the field of homeless services. Five or more years of experience working in the field of social services with a focus on homeless families. Three or more years of quality improvement experience in a social service setting Experience with program development and strong supervisory experience a must Knowledge of DHS CARES system a plus Knowledge of OTDA and DHS regulations required

3 Required Skills Must be an intelligent and articulate individual who can relate to people at all levels of the organization and work well on teams. Project management skills and experience, especially in projects requiring significant resources and cross-functional involvement is a must. Must have strong writing and public speaking skills with an ability to manage and organize multiple projects in a busy, pressured work environment. Must have strong writing and public speaking skills with and ability to manage and organize multiple projects in a busy, pressured work environment. Demonstrated sensitively and experience with and/or knowledge of disenfranchised communities including whom those whom identify as individuals with mental illness, substance abuse histories, the elderly, lesbian, gay, bisexual, transgender and/or HIVaffected individuals Must be extremely comfortable working with Microsoft Office applications. Bilingual English/Spanish, a plus

4 Job Title: Department: Reports To: Social Work Supervisor, Children Services Domestic Violence Programs Domestic Violence Programs Program Director Classification: Salaried Position Summary The Social Work Supervisor of Children s Services provides comprehensive clinical and social services to the residents, and administrative support to the program. She/he assesses mental and emotional functioning of residents and administers services for necessary treatment. She/he provides clinical and administrative supervision to staff and offers a range of services, including counseling, advocacy, intervention, and support to meet the needs of domestic violence victims and their families. The Social Work Supervisor is part of the team responsible for ensuring that the shelter programs provide high quality, client-centered, trauma-informed and culturally competent services to survivors of domestic violence and their children. Essential Job Functions Oversee the shelter s children s services, including infant care, after-school programming, child therapy, and support groups. Responsible for the clinical and administrative supervision of the children s services staff, including Child Care Workers, Recreation Specialists, Child Therapists and Interns. Design and implement appropriate curriculum for childcare and recreation programs to ensure that education and supportive services are provided in a structured, therapeutic environment. Oversee children s assessments for early education, mental health counseling, medical services, and homework assistance. Attend case conferences to provide input regarding children s functioning and adjustment to shelter. Provide supervision to Residential Specialists, in partnership with other senior program leaders. Provide individual and group supervision to staff. Coordinate staff training, and other opportunities for the professional development of staff. Assist with hotlines. Coordinate with external supportive services, including the Department of Education and early education programs. Manage the ordering and inventory of supplies, equipment and other materials for the childcare and recreation programs. Coordinate mental health/psychiatric care and referral. Provide brief psychotherapy.

5 Develop a network of appropriate resources, including community based organizations and social services providers. Monitor resident records for compliance and best practices, including regular review of progress notes and service plans. Function independently at the facility in times of crisis, in the absence of the Program Director. Assist with reports and program evaluation. Address client complaints and conduct investigations. Increase the awareness of the organization s DV services by engaging in activities such as, but not limited to, presenting at conferences and/or other speaking engagements. Perform other duties as assigned by the Social Work Supervisor and Program Director. Essential Job Requirements Education Masters Degree in Social Work, and/or a Licensed Social work degree. Experience Five (5) years of experience working with children. Three (3) years of supervisory experience. Experience working with victims of domestic violence. Required Skills Employee must be computer-literate and must have knowledge of Microsoft Office applications, including Word, Excel, Outlook and Powerpoint. Excellent written and verbal skills are required Work in collaboration with other departments, agencies, systems and institutions to maximize scarce resources. Ensure Quality Assurance and Best Practices in service delivery. Demonstrated sensitivity and experience with and/or knowledge of domestic violence within disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.

6 Job Title: Department: Reports To: Supervisor, Children s Services Domestic Violence Programs Domestic Violence Programs Social Work Supervisor Classification: Hourly Position Summary Responsible for the development and implementation of curriculum and activities of the shelter s children s services, including childcare and recreation programs. Essential Job Functions (listing most important first): Oversee the shelter s children s services, including infant care, after-school programming, and support groups. Responsible for the supervision of the children s services staff, including Child Care Workers, Recreation Specialists, and Interns. Design and implement appropriate curriculum for childcare and recreation programs to ensure that education and supportive services are provided in a structured environment. Oversee children s assessments for early education, mental health counseling, medical services, and homework assistance. Attend case conferences to provide input regarding children s functioning and adjustment to shelter. Provide support to parents in line with best practices in child development. Develop recreational activities for the childcare and recreation programs, including onsite therapeutic arts and crafts, and field trips to parks, museums, zoos and other educational experiences. Develop a network of appropriate resources, including community based organizations and social services providers. Coordinate with external supportive services, including the Department of Education and early education programs. Manage the ordering and inventory of supplies, equipment and other materials for the childcare and recreation programs in accordance with established policies and procedures. Monitor resident records for compliance and best practices, including regular review of progress notes and service plans. Coordinate staff training, and other opportunities for the professional development of staff. Assist with reports and program evaluation. Address client complaints and conduct investigations. Increase the awareness of the organization s DV services by engaging in activities such as, but not limited to, presenting at conferences and/or other speaking engagements. Perform other duties as assigned by the Social Work Supervisor and Program Director.

7 Essential Job Requirements Education Bachelor s Degree in Childhood Development, Social Services, Human Services or related field. Master s Degree preferred. Experience Five (5) years of experience working with children. Three (3) years of experience supervising staff. Experience working with domestic violence victims. Required Skills Must be knowledgeable of, and sensitive to, concerns of child development, domestic violence and child abuse. Must be computer-literate and must have knowledge of Microsoft Office Applications. Excellent written and verbal skills required. Demonstrated sensitivity and experience with and/or knowledge of domestic violence within disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.

8 Job Title: Program Director, Domestic Violence Programs Department: Domestic Violence Programs Reports To: Vice President Domestic Violence Programs Classification: Exempt/Salaried Position Summary The Urban Resource Institute (URI), a not-for-profit 501(c)(3) organization established in 1980, operates shelter, legal and job training programs for domestic violence victims, residential and vocational programs for individuals with developmental disabilities, and an outpatient chemical dependency clinic. With a $20 million annual budget and over 300 staff, URI promotes safety, justice, health and independence for vulnerable, poor individuals and families residing in New York City. The Program Director, working under the direct supervision of the Vice President of Domestic Violence Programs, is responsible for the day-to-day operations of a shelter program that offers a range of comprehensive services, including counseling, advocacy, intervention, and support to meet the needs of domestic violence victims and their families. Responsibilities As a member of URI s Leadership Team, the Program Director maintains a safe, confidential, and therapeutic environment for domestic violence victims and their children in shelter and encourages the development and implementation of innovative services and programs that represent the best practices in the field of victimization. Specific duties include, but are not limited to: Manage and administer the shelter program including oversight of client intake and discharge, client services, and compliance with city and state rules and regulations. Manage billing and budgeting for the program. Supervise, hire, evaluate and develop staff and interns. Provide oversight of staff duties, including counseling and childcare service, case records and statistics, monitoring length of stay, and other related tasks as needed. Coordinate and supervise the development and implementation of staff training. Develop collaborations with other community based organizations and government agencies. Develop programs for clients and children focused on agency priorities, including safety, self-sufficiency and recreational activities. Represent URI at city and statewide coalitions, task forces and committees to ensure the continuation of solid collaborative approaches. Assist with grant proposals, reports and program evaluation. Perform other duties as assigned by the Vice President, DV Programs. Essential Job Requirements

9 Education Graduate degree in Social Work, Human Services or related field. Licensed Clinical Social Worker (LCSW/LMSW) preferred. Experience Three or more years of experience managing a residential program. Five or more years of management and supervisory experience. Experience working with victims of domestic violence required. Must possess a solid understanding of the root causes, dynamics and prevention strategies for domestic violence, sexual assault and related abuse. Strong clinical skills, including assessment, intervention, referral and advocacy, and strong inter/intra agency collaborative skills required. Must be an articulate individual who can relate to people at all levels of the organization and work well on teams. Must have experience in effectively maintaining a healthy work environment for staff that encourages professionalism, respect, equality, diversity and continuous improvement. Must be a responsible individual with reputable character who is known to exercise sound judgment, maintain confidentiality, cope with stress and crisis situations in a calm manner, and who models non-violent behavior. Project management skills and experience, especially in projects requiring significant resources and cross-functional involvement is a must. Must have strong writing and public speaking skills with an ability to manage and organize multiple projects in a busy, pressured work environment. Must be extremely comfortable working with Microsoft Office applications. Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues.

10 Job Title: Department: Reports To: Case Manager - Domestic Violence Programs Domestic Violence Programs Social Work Supervisor/Social Worker Classification: Hourly Position Summary The Case Manager is responsible for direct service provision to residents. Direct services include individual counseling, group counseling, advocacy services, referrals and follow-up, home management and budget counseling. Individual must demonstrate sensitivity to issues related to women and domestic violence. In addition, the Case Manager will make all necessary linkages to community agencies to provide proper placement of residents in areas of permanent housing, referral to engage in after care services prior to leaving the agency, vocational and educational services, and to assist families in securing public assistance, Medicaid or other benefits. Essential Job Functioning (listing most important first) Maintain caseload of families. Conduct intake interviews, as assigned, to assess and evaluate residents for admission. Engage residents in initial and ongoing treatment processes, through individual and group counseling, under clinical supervision of the Social Worker or Social Work Supervisor. Develop and maintain housing referral resources, assist residents in the process of locating and securing permanent housing, in conjunction with Housing Specialist. Assists all residents in the process of referral and placement in community based resources including after care services Assess residents vocational and educational needs, aptitudes and interests through interviews and testing. Develop and maintain placement and follow-up as appropriate after assessment and counseling. Develop and maintain liaison activities with H.R.A. Public Assistance and Medicaid Administrators and Workers, to assist eligible residents in securing Public Assistance and Medicaid by acting as a personal advocate through telephone or personal visit/contact. Participate in training seminars conducted to enhance and develop clinical skills with the client population. Attend weekly individual case supervision, group supervision, monthly case conferences, and staff meetings. Function independently in time of facility coverage, including, responsibility for appropriate action in crisis situations per agency procedures. Participate in training seminars conducted to enhance and develop one s skills. Regularly assess the safety and well-being of clients Make appointments for residents physical exams. Develop with the resident, a contract of mutually agreed goals and objectives to be accomplished within an agreed upon timetable.

11 Respond to Hotline calls as appropriate Facilitate psycho educational groups. Coordinate on-site services such as for child care, child therapy and recreation. Identify concrete needs and provide on an as needed basis. Perform other duties as assigned by the Social Work Supervisor. Essential Job Requirements Education Bachelors Degree in Human Services with two (3) years of counseling experience, preferred, in a residential shelter. Experience Three (3) years of crisis counseling experience preferred in a residential shelter for victims of domestic violence, and experience and demonstrated skills in group counseling. In addition, must have training and experience in assessing the vocational and educational needs and aptitudes of clients, thorough familiarity and success with engaging clients experience assisting eligible clients through the process of obtaining Public Assistance, Medicaid and other benefits. Must be knowledgeable and sensitive to domestic violence issues Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues. Required Skills Must possess a demonstrated ability in delivering client services including: communication and listening skills, understanding of human interaction and personality development, the ability to write and record case documentation, and demonstrated skills in group counseling. Employee must be computer-literate and must have knowledge of Microsoft Office Applications. Must have ability to be flexible of schedule as needed Excellent written and verbal skills are required

12 Job Title: Department: Reports To: Case Manager Homeless Programs Homeless Programs Social Work Supervisor Classification: Hourly Position Summary The Case Manager is responsible for direct service provision to residents. Direct services include individual counseling, group counseling, advocacy services, referrals and follow-up, home management and financial counseling. Individual must demonstrate sensitivity to issues related homelessness. In addition, the Case Manager will make all necessary linkages to community agencies to provide proper placement of residents in areas of permanent housing, referral to engage in after care services prior to leaving the agency, vocational and educational services, and to assist families in securing public assistance, Medicaid or other benefits. Essential Job Functioning (listing most important first) Maintain caseload of families. Conduct intake interviews, as assigned, to assess and evaluate residents for admission using DHS CARES system and as outlined by URI Engage residents in initial and ongoing treatment processes, through individual and group counseling, under clinical supervision of the Social Work Supervisor. Conduct independent living plans on at least a biweekly basis in DHS CARES system Monitor case plans for effectiveness and individual client needs, functional capabilities and assistance needed to increase independent functioning Develop and maintain housing referral resources, assist residents in the process of locating and securing permanent housing, in conjunction with Housing Specialist. Assists all residents in the process of referral and placement in community based resources including after care services Assess residents vocational and educational needs, aptitudes and interests through interviews and testing. Develop and maintain placement and follow-up as appropriate after assessment and counseling. Develop and maintain liaison activities with DHS, HRA. Public Assistance and Medicaid Administrators and Workers, to assist eligible residents in securing Public Assistance and Medicaid by acting as a personal advocate through telephone or personal visit/contact Assist in the development of savings plans with clients as applicable Assist in the performance of weekly unit inspections of all units, including child welfareinvolved families with children from birth to six(6) months of age and all other units on a biweekly basis Explore where possible, family reunification as an option for transitioning out of shelter Regularly assess the safety and well-being of clients Make appointments for residents physical exams.

13 Develop with the resident, a contract of mutually agreed goals and objectives to be accomplished within an agreed upon timetable. Facilitate psycho educational groups in conjunction with direct service staff. Assist in the coordination of on-site and off-site services Participate in training seminars conducted to enhance and develop clinical skills with the client population. Attend weekly individual case supervision, group supervision, monthly case conferences, and staff meetings. Function independently in time of facility coverage, including, responsibility for appropriate action in crisis situations per agency procedures. Perform other duties as assigned by the Social Work Supervisor. Essential Job Requirements Education Bachelors Degree in Human Services with two (3) years of counseling experience, preferred, in a residential shelter. Experience Three (3) years of crisis counseling experience preferred in a residential shelter for homeless individuals and/or families. In addition, must have training and experience in assessing the vocational and educational needs and aptitudes of clients, thorough familiarity and success with engaging clients experience assisting eligible clients through the process of obtaining Public Assistance, Medicaid and other benefits. Experience with supportive group facilitation Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues. Familiarity with DHS regulations and DHS Cares Reporting Required Skills Must possess a demonstrated ability in delivering client services including: communication and listening skills, understanding of human interaction and personality development, the ability to write and record case documentation, and demonstrated skills in group counseling. Employee must be computer-literate and must have knowledge of Microsoft Office Applications. Must have ability to be flexible of schedule as needed Excellent written and verbal skills are required

14 Job Title: Department: Reports To: Housing Specialist Domestic Violence Programs Domestic Violence Programs Program Director Classification: Hourly Position Summary The Housing Specialist is responsible for addressing the housing needs of clients residing in URI s domestic violence shelters. The Housing Specialist assists clients as they transition from shelter to permanent housing. He/she is responsible for identifying permanent housing options, developing and maintaining a database of housing resources, conducting individual sessions and support groups around housing issues, and providing referrals, advocacy, follow-up, and assistance with housing applications. The Housing Specialist also develops partnerships with government and community agencies to help increase clients access to meaningful housing. Additional responsibilities include, Assess clients housing needs and develop an individualized plan to secure safe, affordable housing. Assess clients eligibility for government-financed housing programs, including subsidies, and benefit programs. Assist clients to secure and complete applications for permanent housing. Identify, and assist clients to obtain relevant documents needed for applications for permanent housing. Provide individual counseling, advocacy and support to clients. Develop and facilitate educational workshops and groups focused on housing (including available housing resources, apartment search techniques, mock interviews, and other best practices). Develop and maintain a database of resources, including a listing of brokers, landlords, and management companies. Engage in community outreach efforts to identify housing opportunities. Develop and maintain relationships with government partners, and supportive community-based organizations. Participate in team meetings, case conferences and meetings with prospective brokers and landlords. Serve as a resource to the shelters social services department staff. Represent URI at city and statewide coalitions, task forces and committees related to housing. Participate in monthly staff meetings, case conferences and training seminars conducted to enhance one s skills Assist with reports and program evaluation. Perform other duties as assigned by the Shelter Program Director.

15 Essential Job Requirements Education Bachelor s Degree in Human Services or related field. Experience Minimum of one year counseling experience and two years of experience in housing development/management, real estate or case management. Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues. Required Skills Must have excellent communication skills, the ability to write and record case documentation, skills in group counseling, working knowledge of women s issues, sensitivity to women s needs, have a demonstrated ability to advocate and provide follow-up around housing issues, and able to conduct housing specific workshops. Additionally, possess knowledge and skills necessary to develop strong linkages with city and private housing agencies as well as the ability to secure permanent housing for homeless population. Must have ability to be flexible with schedule as needed Employee must be computer-literate and must have knowledge of Microsoft Office applications.

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