EMC Software Developer Support

Transcription

1 EMC Software Developer Support The following information outlines products for which EMC Developer Support is currently available. Also provided are examples of the type EMC of assistance Software that can be Support provided with this Bulletin service offering. Product: EMC Documentum Foundation Classes (DFC) DFC Operations TBO/SBO Configuring DFC Verifying reported bugs. Troubleshooting deployment issues Writing stand alone command line / swing based standalone DFC utility as per customer s specification. Assistance in debugging custom DFC code. Writing an SBO or TBO as per customer specifications. Reviewing existing TBO/SBO code and providing best practices for TBO/SBO development. Provide example code for ASP/.NET for retrieving and casting a document to the required TBO Web Services Deployment assistance Create or assist in deploying a custom SBO as a web server to expose Documentum capabilities via web services.net/pia Configuration/deployment Providing example.net pages which use the Documentum API Creating simple application or library classes for use in ADO.NET program to retrieve data from a repository J2EE/EJB Assistance in debugging EJB's that use DFC. Session Management Evaluating custom code for session management best practices. Debugging client code to help resolve session management issues Providing assistance on configuring optimal session and timeout settings for the web application. Other Debugging issues with IDfCollections (code running out of collections) Debugging transaction handling/rollback issues in the client code. Providing example code showing how to send notifications to users Providing example code showing how to invoke a job/method on the server Providing DQL and Java code to help efficiently search/crawl the repository from a custom DFC app Examples for how to programmatically reject or assign users to a workflow task Providing a custom DFC app to purge outdated ACLs belonging to a deleted group Page 1

2 Product: EMC Documentum Web Development TooKit (WDK)/Documentum WebTop Authentication Configuring OOTB schemas Creating a custom Authentication Scheme and deploying it in Webtop Assistance in setting up anonymous login Assistance in enabling authentication for custom JSP pages. Content Transfer Configuration Extending the existing content transfer components if possible. Assistance in writing content transfer listeners to do pre/post processing. Qualifiers Components/Actions Configuration Configuration How to assistance Writing a custom qualifier as per customer requirements. Creating extensions to existing components/actions if possible Writing new components/actions as per customer specification Providing assistance on identifying components for extending specific functionality Create a custom component which will allow to apply lifecycle to multiple documents Adding custom buttons in File chooser dialog box Customizing tag libraries to providing tab orders to the dmx controls. Extending WDK Query Manager Customizing UserOrGroupLocator to get an objectid of the attachment of the workflow. How to make a custom action enable only for specific user group. How to forward a request to a Servlet (non-wdk component) inside the Webtop context root. How to use checkboxes in a datagrid without loosing value? How to dynamically change user? Customizing WebTop Properties How to force the import component to go to the info page? Migration Legacy code migration Legacy code migration from older version to newer version. Page 2

3 Product: WDK/Webtop (continued) Debugging Debug assistance Framework binding error in https Custom component debugging Problem to select data from datalistbox if list contains less then 2 values DMF:datapaging is always going to the last page of results Unable to call two different actions via the ActionService execute method. Chunks are not being placed in the appropriate location in the docbase. Debugging various XML applications to help isolate and correct problems with chunking, tagging etc Java Nullpointer Exception in the log file Resolving Sessions getting finalized error Workflow Programming/customizing Autoselection of workflow for changesets if there is only one workflow Resolving serverside errors while launcing/running workflow Portlets Deployment Assistance Help to create java page flows for working with existing portlets Can create or modify a component and create a portlet from it to be exposed/used by users and portal designers. XML Applications Verifying reported bugs Helping to design a DTD or schema for an XML application. Research assistance Feasibility study Is it possible to create folder at client side using Content Transfer applet? Is it possible to get client checkout directory from code running on the application server. Why is listing of same data slower on wdk then on rightsite? How to check file size during upload. Custom example DataGrid Functionality for Dynamic Data Contents Page 3

4 Product: EMC Documentum Content Server Methods Assistance in writing and configuring custom java methods. Debugging custom docbasic methods. Assistance in debugging or writing custom DQL scripts. Help in customizing notification Writing code to do mass updates of objects like users Debugging custom dm_check_password programs Debugging custom docbasic methods Identifying custom queries that contribute to performance degradation Help with setting up value assistance for custom attributes Authentication Assistance in configuring and writing custom authentication plugins. Writing a custom server plugin to handle verifying 3rd party authentication tickets (LDAP/AD) so that once users are authenticated via another process they are not logged in a second time Debugging client s use of getloginticket() that can result in the server running out of tickets Page 4

5 Product: EMC Documentum eroom Extensions eroom XML Query Language Debug or provide sample code for Custom UI - Modify look and feel for certain pages, e.g. login page - Create custom frame which adds links to Custom Commands Custom UI Event - Custom Add Member page - Custom Create User page Synchronous Event Handler - Log changes to Room membership - Prevent addition of certain groups or members to rooms Custom Command - Move selected items to another room - Change status of selected items in a database Debug or provide sample XML to query one or multiple eroom Servers. SOAP/XML provides access to multiple eroom Servers from one location. Scripts/Executables Write command line scripts or executables to do bulk jobs - Setting access control on all items in a room - Adding/Deleting Files - Adding Members - Creating reports, including Room Size/Room Limit Page 5

6 Product: Developer Support is also available for the EMC Documentum products indicated below. Category Developer Support Customer Examples Desktop Custom Components Assistance in creating custom components. Assistance in debugging custom components. Media Services Plugins/Profiles Creating a custom plugin to transform documents using third party transformation tools. Create or modify profiles to support new document types for transformation. Forms Builder Forms Assistance in designing new forms as per user requirements. Assistance in configuring JDBC adaptors and creating Form data sources for any external JDBC compliant database Writing custom validators of the Forms data fields Business Process Services (BPS) Handlers Writing Custom Handlers as per customer requirements. Content Services for BEA WebLogic BEA Configuration Assistance Writing a simple Java page flow for a portal application Writing some java classes that can function as a library to interface with BEA's API for content management. ECI Services Adaptors Deployment Assistance Developing custom adaptors. Page 6

7 Notes: Current product names are provided in this document. However in some cases there are previous versions of these products released under different names which are also supported. Please check with your EMC representative to discuss questions about availability. Support for additional products is being planned. If you are interested in contracting for Developer Support for an EMC software product that you do not see listed within this document, please contact your EMC representative to discuss availability. EMC Corporation 176 South Street Hopkinton, MA In North America EMC2, EMC, and where information lives are registered trademarks of EMC Corporation. [Product names] are trademarks or registered trademarks of EMC Corporation. All other trademarks used herein are the property of their respective owners. Copyright 2006 EMC Corporation. All rights reserved. Published in the USA. 09/2006 Page 7