IT Infrastructure Management Services

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1 IT Infrastructure Management s

2 IT Infrastructure Management s IT has emerged as a vital mechanism for always staying one step ahead in the dynamic and volatile market environment. However, IT infrastructure leaders still need to beat the obstacles of increasing costs, complexity of infrastructure and the absence of technical competencies. On the other hand, erosion or letting go of skilled manpower and lack of standard processes for IT management also makes it difficult to keep the IT environment available, secure, continuous and with sufficient capacity. Business critical IT infrastructure requires service management perspective to ensure IT is Aligned to Business needs. Vyom Labs experience and expertise in Infrastructure Management can act as your reliable partner in ensuring a healthy IT backbone for your continued success in business. Vyom Labs is a leader in ITIL processes and certifications. We operate with business outcome based model with people, processes and products in place to deliver best in class services. Vyom Labs Infrastructure Management Practice IT Infrastructure Database Network Desk Storage Best Management Practices For Incidents Problems Changes Levels Capacity Availability Vendors Engagement Models Outcome / SLA Based Resource Augmentation Based Vyom Labs is a one stop shop for addressing the issues affecting your IT infrastructure, whether your organization needs consultation, design, implementation and support service. Our expertise in client onboarding, systems provisioning and allocating resources coupled with strong partnerships with industry mega vendors like BMC, Oracle, Splunk, Microsoft, EXIN and APMG enable us to be able to take accountability and responsibility for your entire IT Infrastructure related needs. After assessing the client s IT environment we provide them with a choice of various flexible options so they can choose the best suited option for their business needs. Support Methodology We are equipped to support the entire lifecycle of IT assets and infrastructure. We have unique staggered methodology. Firstly, we assess the clients business needs and nature of their IT environment. Then, we detail out the complete plan with the client. Once approved, we help the client in upgrading the IT environment as per the plan and support new environment, and ensure it stabilizes within stipulated time frame. We continuously monitor and improve the IT infrastructure and related applications even after the IT environment stabilizes.

3 IT Infrastructure Management s Database Stable and Reliable Database is one of the key factors in ensuring mission critical applications and IT services are available to perform desired business tasks. Our consultants and engineers work seamlessly to keep databases accessible 24x7x365. We at Vyom Labs have a veteran team of Oracle database experts with extensive experience in Oracle database installation, RAC and Dataguard, migration and disaster recovery. We have experience with all versions of Oracle databases on various operating systems. Our DBA team provides collective intelligence gathered from supporting many client issues. Our team of Functional and Technical Consultants is available to support Oracle Apps Database specific issues and solutions. Vyom Labs typical network management activities consist of upgrades, operating system migrations, DB migrations, architecture design, capacity planning, workload & demand management, service continuity & availability, modeling release deployments, security compliance & auditing, risk management, asset management, inventory and license compliance Networks Vyom Labs best-in-class Network management services empower our clients converged networks with operational excellence and key strengths in the systems that keep their business running. Vyom Labs engineers and consultants stabilize the operations at your end from fire-fighting to reactive, reactive to proactive, and from proactive to real value based operations. Vyom Labs typical network management activities consist of event management, incident management, problem management, performance management & reporting, asset management, configuration management, change management, patch management and deployment. Storage Storage is one of the critical infrastructure areas in which Vyom Labs delivers services at next level with ITIL-aligned service delivery methodology. Our clients always rely on Vyom Labs experience. With strong ties with industry mega vendors, we provide value-added services that go beyond standard offerings. Vyom Labs typical network management activities consist of event management, incident management, problem management, performance management & reporting, asset management, configuration management, change management, patch management and deployment. Help Desk Vyom Labs Desk helps you in end user efficiency and productivity. Desk provides support for users in the Windows and Linux environment. Our staff provides troubleshooting, diagnostics, resolution and technical support of desktop software and web based products/services. Vyom Labs typical network management activities consist of support users in Windows, Linux and handheld devices environment, desktop software, web based products / services on desktops, L1 to L3 level support, proactive monitoring and management of incidents and service Requests from end users, change management, patch management and deployment.

4 Why Vyom Labs ITIL Framework Vyom Labs Infrastructure Management s Methodology Strategy Design Transition Operation Continual Improvement Strategy Design Transition Operation Improvement Databases Administration, Monitoring, Configuration, Patching, Upgrading, Migrating, etc. Oracle, MySQL, MS SQL, DB2, Sybase Network Build, Integration, Security, Configuration, Administration, etc. Cisco, Juniper, HP, Nortel, Alcatel, D-Link, Avaya Desk L1, L2, L3 Support, Software, Desktop, Install, Move, Change, Monitor, etc. Windows, Linux, Unix - Understand Business Needs - Scope of Operations - Budget Maps - SLA with Buy-in - Resources Allocation - Continuity Planning - Security Arrangements -Transit Support and - Transfer Knowledge - Train Staff - Normalize Operations - SLA Target Achievement Incident / Problem Resolution - Access Control - Measure Achievements - PDCA Cycles - Reporting SLA Status - Timely Audits Storage SAN, NAS, Backup, Cloud, Deduplication, Replication, DR, etc. Symantec, EMC, Hitachi, IBM, Dell, HP, Cisco Our Infrastructure Management Practice is based on ITIL Practices Why Vyom Labs? We are working with clients and partners since The uniqueness we bring into our engagement is through persistent focus on cocreation for all the stakeholders. Quality and Excellence Vyom Labs has a strong team of certified resources in various Database, Storage, Networks and Help Desk. These are globally accepted certifications as per the industry standards. As per the project and business needs, we scale up and down the resource size. Delivery Our team of Subject Matter Experts (SMEs) and Think Tank provides difference in terms of years of experience and technical competencies. We use a centralized shared services delivery platform which ensures consistency, scalability, advance reporting, dashboard & analytics and transparency. Thus, you can know where exactly is the issue. Finally, we are a right size organization to help you. we work from Fortune 50 organizations to growing medium size companies. This makes us an ideal fit for every client. Experience Vyom Labs has a legacy of adopting new IT Management Best Practices and educating clients, so they can take necessary actions to stay ahead. Vyom Labs helps clients with strong cost savings, optimization and stability through automation, common reporting, quality of team and remote infrastructure management. We believe in fast response time with a focus on resolving the issue, so you can carry on with your tasks on time. Innovation Our consultants and engineers spend amazing amount of time and energies to come up with solutions for various industries. Our IPs and methodologies are aligned to the trends and needs of industries such as Oil and Gas, BFSI, telecom, hospitality, healthcare, logistics & transport, public sector and technology. Our Think Tank constantly functions with R & D mindset, trying to come up with solutions and IPs which act as accelerators, test cases, vertical extensions, etc. MetricEdge: BI for IT is one of the examples of this breakthrough innovation. This breakthrough innovation is a result of dedication, commitment and speed in acquiring expertise in new Oracle Applications and Technologies.

5 Why Vyom Labs About Vyom Labs: Founded in 2003, Vyom Labs proudly works with the purpose of Enabling organizations to Align IT with Business for maximizing value. A truly global organization with a local touch, Vyom Labs offers end-to-end services, solutions and trainings in IT Operations Management and Consulting, Infrastructure Management, Packaged Business Applications and Business Intelligence. At Vyom Labs, we co-create the value for our clients and partners with clear focus on Business Outcomes, Strong ship, Management, Technology Excellence and End-to-end delivery capabilities. Please visit us at for further information ship Strong multi dimensional partnership with industry mega vendors help us provide effective solutions and services to your business needs. BMC Software Splunk Oracle Gold Key ships Microsoft Oracle University Specialized Oracle BI Energy SIs & s Technology Oracle BI DW Industries we Help Telecom BFSI Hospitality s we Offer BMC ITIL, COBIT Logistics Public Sector Health & Pharma Manufacturing IT Operations IT Infrastructure MetricEdge Our Products Performance TestEdge SSO Edge Integration Edge For any query, contact Copyright Vyom Labs All rights reserved. No part of this document may be reproduced, stored or transmitted in any form without prior written permission of Vyom Labs. Vyom Labs endeavors to ensure that the information in this document is correct and fairly stated, but does not accept liability for any errors or omissions. All other product, company and service names identified herein may be the trademarks or service marks of their respective owners.

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