DIRECTOR OF PERFORMANCE AND DEVELOPMENT. Very Senior Manager (VSM) See Policy details

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1 One Team, Many Minds, Best Solutions Job Description Job Title DIRECTOR OF PERFORMANCE AND DEVELOPMENT Directorate Pay Band Salary Accountable to Direct Reports Base Contact Performance & Development Very Senior Manager (VSM) See Policy details 115, 000 p.a. Managing Director Head of Communications and Engagement Marketing and Development Manager Performance Manager HQ in Omega House, Eastleigh, Hampshire With significant travel across South of England with occasional meetings in London, Leeds and elsewhere in England. (Must have full UK licence, with a car) Keith Douglas, Managing Director Please contact Caroline Rogers to arrange a discussion on or JOB PURPOSE The Director will have overall responsibility for the following portfolio: 1. A member of the Senior LeadershipTeam supporting the strategic direction and delivery of the CSS Integrated Business Plan 2. Deliver the CSS aim of providing high quality customer focused services to CCGs and growing our business. 3. Take lead responsibility for managing effective working customer relationships, allocating appropriate lead responsibilities for customer relationships where needs are clearly understood and delivered to a high quality operational standard. 4. Lead development of new commissioning products and services 5. Identify business improvement opportunities and developing market and customer strategies. 6. Develop a detailed knowledge of potential new providers and innovative service Page 1

2 models and liaise with the commercial and social enterprise sector effectively. Key Responsibilities and Accountabilities 2. BUSINESS FOCUS 2.1. Work with Chief Operating Officer to ensure robust mechanisms for continuous operational and business improvement processes are in place Collaborate with the Managing Director and Directors on the commercial structuring of CSS programmes, products and services Lead the development of the CSS through sharing best practice and knowledge of markets/industries to inform and improve the CSS offering and promote best practice Research new developments in healthcare and health services in the UK and beyond and share relevant developments with CCGs to support their strategic vision Lead the development of new commissioning products and services to ensure the CSS constantly develops its offer for customers 2.6. Explore the opportunities offered by partnering with other public, voluntary and private organisations which can improve the quality and value of CSS offerings to customers 3. CUSTOMER FOCUS 3.1. Promote an environment of customer focused service delivery, continuous improvement and innovation in accordance with CSS values Proactively engage and build relationships with the CCGs and key stakeholders Ensure that all services are provided to a high standard and a consistent look and feel Identify service delivery issues, requirements or areas of underperformance and take the necessary action to resolve Develop and build products and services to meet client requirements ensuring robust mechanisms for continuous operational and business improvement processes are established and monitor contract performance. Take action to address areas of concern Utilise market intelligence and performance data including benchmarking and horizon scanning to understand competitor standards and make improvements in service delivery accordingly to remain best in field Produce and keep updated a marketing plan, to include a detailed customer, competitor and environmental analysis, brand plan, and sales targets. 4. DELIVERY FOCUS 4.1. Develop an overarching Commercial Strategic Plan for CSU, including assessment of benchmarking data regarding services and service delivery; analysis of needs and demands and current performance of CSS services Create and maintain an active associate network so that CSS clients can easily access a wide range of ad hoc support. 5. LEADERSHIP AND MANAGEMENT Page 2

3 5.1. Working closely with the Management Director to ensure the successful delivery of services and KPIs outlined in Service Level Agreements, ensuring customer focus and high performance delivery Manage, motivate and inspire service leads and teams, investing time in their development Conduct annual appraisal for direct reports, setting personal objectives and development plans and providing constructive feedback to assist with development Provide input and information into annual appraisals of provider management staff to assist in the setting of personal objectives and development plans for their staff Build effective relationships with colleagues at all levels through open communication and constructive feedback Provide regular briefings to staff on CSS strategies and priorities ensuring all staff know how they contribute to the business Proactively manage poor performance, grievance and disciplinary issues in a sensitive and professional manner. 6. DEVELOPING AN EXCELLENT ORGANISATION 6.1. Actively support the development of individuals and the team through appraisal, personal development planning, coaching and mentoring 6.2. Work in partnership with others and as part of cross directorate teams to deliver successful outcomes 6.3. Support the organisation s ways of working, model it s values and champion the NHS Constitution 7. OTHER 8. This post is subject to the terms and conditions of employment of the Commissioning Support Service. 9. This is not an exhaustive list of duties; staff are therefore required to undertake any other duties commensurate with the grade and in line with the requirement of this post. 10. All employees of the CSS must not, without prior permission, disclose any information regarding clients, carers or staff. In instances where it is known that a member of staff has communicated information to unauthorised persons, those staff concerned will be liable to dismissal. Moreover, the Data Protection Act 1984 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. 11. Confidential information may be accessed at times and all CSS staff must ensure that the highest level of confidentiality is maintained at all times. 12. All CSS staff must comply with the Staff Code of Conduct. Senior Managers must also comply with the NHS Code of Conduct for Managers, based on the Nolan principles of public accountability. 13. Membership of a professional body in order to practice (e.g. NMC registration for nursing staff) is a requirement of some CSS roles, for those staff it is a condition precedent of employment to maintain membership of such a professional body. Individuals are also responsible for complying with the relevant professional body s code of practice. 14. The CSS is a new organisation. This job description is therefore a reflection of current thinking and may be subject to change from time to time, in discussion with the post holder. Page 3

4 Person specification All managers employed on the VSM framework are expected to display the competencies and behaviours as outlined in the NHS Leadership Framework. Knowledge Director level experience. Understanding of organisational culture on performance and productivity. Excellent leadership skills Specialist Skills Exceptional communicator, able to create impact and demonstrate proactive customer relationship awareness. People Skills Demonstrable ability to create constructive teams. Leading a large workforce successfully. Support creativity and innovation within staff groups at all levels. Decision Making Ability to make difficult and challenging decisions that support strategic aims and long term vision. Values and Behaviours Understanding of the dynamics within a business arena and balance against political environment. External Impact Ability to influence the design and delivery of commissioned resources so as to provide customers with high quality services. Creative Thinking/Innovation Record of successfully engineering and crafting innovative solutions that offer customers greater choice and higher return on their investment. Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes Demonstrably involves patients and the public in their work Consistently puts clinicians at the heart of decision making Values diversity and difference, operates with integrity and openness Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others Uses evidence to make improvements, seeks out innovation Actively develops themselves and others Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness Demonstrable commitment to partnership working with a range of external organisations Skills and Capabilities Dynamic personality with the ability to build trusted stakeholder relationships and wide Page 4

5 support networks. Strong external communication skills, with experience of handling media Ability to create concise and insightful communications for dissemination to all stakeholder groups. Extensive experience of delivering presentations to large groups of stakeholders, in often pressured and politically sensitive environments Knowledge Proven and significant leadership experience Commercially astute and able to analyse business data to drive business growth. Experience Evidence of successful working across whole organisational teams Evidence of Director level experience within the commercial sector Qualifications Educated to Masters level in relevant subject or equivalent level of experience of working at Significant evidence of continued professional development Board level in a specialist area. Page 5

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